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Returns Centre
  • Start a return
    Return, replace or exchange items
    return-items
  • Return a gift
    Return or replace gifts
    return-gift
  • View return status
    Print return labels and check the status of your recent returns
    return-items
Returns are easy
Did you know…
If you can't return it, you can sell it.
Been holding on to something past its return date? You can sell it online at Amazon.ca! To list a book, CD, cassette, DVD, video, or video game for sale, find its exact match on our site and click the "Sell yours here" button. It's easy.
sell-your-stuff
For detailed information on return policy see Returns & Refunds
Frequently Asked Questions

What can I return?
You may return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. During the holidays, items shipped by Amazon.com between November 1, 2014 and December 31, 2014, may be returned until January 31, 2015.
Learn more about Return Policy

When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
Learn more about Return Estimates

Does Amazon do replacements?
We can only replace the exact item and version you ordered, and you are responsible to return the damaged item within 30 days. If you want to exchange for a different item, you will need to return the item and place a new order.
Learn more about Replacement Policy