Get started with
Google Groups for Business
Create group mailing lists that team members can manage. Set up special groups like collaborative mailboxes and web forums.
Setup for administrators
Follow these steps to set up Google Groups for Business for your team.
https://docs.google.com/a/googleapps.com/presentation/d/1FGLyS8F_FJbIvl0X4tdrzSHttg14bLnzAMVXz2XKb7M/present http://static.googleusercontent.com/media/www.google.com/en/us/support/enterprise/static/gapps/docs/admin/en/setup_site/pdf/groups_setup_admins.pdf
Learning resources for your team
Help your team learn to set up groups, manage discussion topics, and more. Visit the Learning Center.
What you can do with Google Groups for Business

Let users build their own email lists

Send messages to teammates, customers, or other working groups using a single mailing list address. Optionally let users create and manage lists that everyone can share.

Set up collaborative mailboxes

Field support tickets or inquiries from customers or employees. Group members can browse, categorize, assign and reply to messages.

Host community web forums

Allow customers or members of an online community to discuss topics and resolve problems with each other. Forums can be restricted to your organization or open to external participants, as well.