FAQs
This section of the website contains links to all the technical documentation and guides you need to set up your website to accept online payments, as well as answers to the most frequently asked support questions.
Information here is divided according to the platform you are using – payment pages, Secure Trading API (STAPI), or web services. The most popular documentation and FAQs are listed below.
If you need to speak to a member of the team directly, please call 01248 672050 or email support@securetrading.com.
Top FAQs
view all FAQsI am seeing AUTH CODE: TEST when processing payments.
Either you are still utilising the test only account, or you have not yet requested your account to be switched into live mode. First, check the site reference you are sending to our system in your order page and change it to the right account if necessary; otherwise email support@securetrading.com to request we switch your account into live mode.
Can I update my own system when an order is placed through Secure Trading?
This can also be done via notifications. As above, please refer to the MyST User Guide for information on how to do this.
What is my Payment Page’s URL?
Please refer to the Payment Pages Setup Guide for more information.
