It was a big day at Twitter HQ today and it’s not even noon yet. We saw 5x normal tweets-per-second and about 4x tweets-per-minute as this chart illustrates. Overall, Twitter sailed smoothly through the inauguration but at the peak, some folks did experience a 2-5 minute delay receiving updates. We’ll be analyzing this later today so that during the next massively shared global event there is no appreciable delay. Exciting!Read more…

The Twitter support team is lead by Crystal along with two other full-time employees including one dedicated solely to spam. We also have an additional part-time employee helping out. As you might imagine, this little team handles a lot of requests and does an amazing job with precious few resources. To further improve efficiency we’ve just migrated to new support software called Zendesk.Read more…

Twitter receives a crushing amount of partnership opportunities on a regular basis—it’s a good problem to have yet until now there has been nobody on staff dedicated solely to business development. Things are changing. We hired Kevin Thau as our Director of Mobile Business Development late last month. Although his title includes the word “mobile” Kevin is digging in on several fronts since he’s our first official business development guru.Read more…

Photo by Thomas Hawk.Read more…