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Help Desk reps
Help Desk Reps
Get help fielding questions about using Google Apps from users in your organization.
Help Desk Resources
Google Calendar Training
(11 minutes)
Troubleshoot common Calendar issues
Link to tools, resources, and documentation
Explore case examples and exercises
Google Groups Training
(11 minutes)
Troubleshoot top 5 Groups issues
Dig deeper with Telnet tests
Explore case examples and exercises
Help Desk setup and training tips
Set up your Help Desk operations to support Google Apps
Train your staff to troubleshoot Google Apps and submit support tickets to Google