Google Fiber Device Limited Warranty
As part of your Google Fiber subscription, you have received a number of devices from Google Fiber. These include some or all of the following:
| Fiber Jack | one provided to all subscribers |
|---|---|
| Network Box | one provided to all subscribers |
| Storage Box | one provided to Gigabit + TV subscribers |
| TV Box | one included for Gigabit + TV subscribers, additional boxes available for purchase |
| Remote Control | one included with each TV Box |
| Nexus 7 Tablet | one included for Gigabit + TV subscribers |
The Storage Box, TV Box, and Remote Control are referred to below as “Devices You Own.” The Fiber Jack and Network Box are referred to below as “Devices Google Fiber Owns and Provides.” Devices You Own and Devices Google Fiber Owns and Provides are referred to collectively below as “Google Fiber Devices.” Information about the Nexus 7 Tablet (the “Tablet”) is provided at the bottom of this page.
Google Fiber warrants the (1) Devices You Own against defects in materials and workmanship under normal use for two years from the date the end user receives the Devices You Own from Google Fiber and (2) Devices Google Fiber Owns and Provides against defects in materials and workmanship under normal use for the duration of your subscription for Google Fiber services (collectively, the “Limited Warranty”).
This Limited Warranty is only valid and enforceable in cities where Google Fiber makes its services available. This Limited Warranty will not apply if you acquire your Google Fiber Devices from a party other than Google Fiber. This Limited Warranty only applies to hardware components. Google Fiber does not provide any warranty for damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations and external causes such as but not limited to extreme thermal or environmental conditions. This Limited Warranty does not guarantee that use of the Google Fiber Devices will be uninterrupted or error free.
EXCLUSIVE REMEDY FOR DEVICES YOU OWN: If a defect arises and you return any of your Devices You Own during the two-year warranty period, we will in our sole discretion and to the extent permitted by law either repair the defective Devices You Own using new or refurbished parts or replace the defective Devices You Own with new or refurbished devices with functionality at least equivalent to the defective device. If Google Fiber repairs or replaces any Devices You Own, the repaired or replaced devices will continue to be warranted for the remaining time of the original warranty period. All returned parts for which you have received a replacement will become the property of Google Fiber. To make a warranty claim, please contact Google Fiber support.
EXCLUSIVE REMEDY FOR DEVICES GOOGLE FIBER OWNS AND PROVIDES: If a defect arises with any of the Devices Google Fiber Owns and Provides at any time while you are still a subscriber to Google Fiber services utilizing such devices, we will in our sole discretion and to the extent permitted by law either repair the defective devices using new or refurbished parts or replace the defective devices with new or refurbished devices with functionality at least equivalent to the defective Devices Google Fiber Owns and Provides. If Google Fiber repairs or replaces any Devices Google Fiber Owns and Provides, the repaired or replaced devices will continue to be warranted for the remaining time of the original warranty period. All returned parts for which you have received a replacement will become the property of Google Fiber. To make a warranty claim, please contact Google Fiber support.
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In order to qualify for the remedies above, you must provide your name, contact information, subscriber information and the serial number of the Google Fiber Devices about which you have questions to receive support.
THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY GOOGLE FIBER PROVIDES FOR THE GOOGLE FIBER DEVICES, AND THE ABOVE REMEDIES ARE YOUR ONLY REMEDIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE FIBER EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, REGARDING THE GOOGLE FIBER DEVICES, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO TWO YEARS.
Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE FIBER AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “GOOGLE PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE GOOGLE FIBER DEVICES OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A GOOGLE PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOOGLE PARTIES’ TOTAL LIABILITY IN CONNECTION WITH THE GOOGLE FIBER DEVICES OR THE LIMITED WARRANTY ABOVE WILL NOT EXCEED THE REPLACEMENT VALUE OF THE GOOGLE FIBER DEVICES.
Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
No employee or representative of Google Fiber or its affiliates or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.
This warranty gives you specific legal rights, and you may have other rights which vary from State to State.
Tablet Warranty Information
The Tablet comes with its own twelve month limited warranty from Asus, the Tablet’s manufacturer, starting from the date of receipt during home installation. The details of that warranty can be found on the warranty card included in the Tablet’s packaging or at Asus's website. Google Fiber does not provide any warranty for the Tablet and the Limited Warranty described above does not apply to the Tablet.