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What one, single word do you believe sums up customer service?
Top Contributor
No cheating - just one word!
Juliann S., Roseanne H. and 152 others like this
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Hi everyone. What are the ingredients of a perfect customer service provider? One ingredient per comment!
Top Contributor
Imagine we could create the perfect service provider? We just throw a bunch of ingredients into a pot and stir them up/ What would those ingredients be
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Eloina D., Umberta M. and 10 others like this
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Which is more important to successful customer service: agent attitude or having the right information and training?
I’ve had a series of incidents with Verizon Wireless, a company I’ve spoken well of in the past, that beg this question. I bought a new Blackberry Q10 (don’t do it) to replace an ailing ...
Kim W., Thiruththanikainatha S. and 14 others like this
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Aylesiah B.
I think the agent attitude because even if they don't have the proper training and information their attitude could still be confident and ...
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Purity O.
right information and training, that alone can transcend into shaping the agent's attitude,because an agent won't wanna disappoint when on the ...
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Shail E.
I guess confidence is the key for the right attitude.........then follows right training
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How do you deal with angry and rude customers?
Top Contributor
There are many reasons why our customers might get angry. If your customer care team can handle such situations properly, your company will not only protect its brand from a negative ...
How to Handle Angry Customers [Infographic] providesupport.com
Customers might get angry for a variety of reasons, some justified, some not. Check our Infographic with 10 simple tips on how to handle them effectively.
Customer Service Champions
About the Customer Service Champions Group
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Announcement from Customer Service Champions Manager's Choice
CEO The Belding Group : Belding Skills Training & Development; RetailTrack Mystery Shopping & Consulting
Hi everyone: Thanks to everyone who has contributed to the great discussion over the last little while! One thing we all share in...
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A Question And An Interesting Story From Customer Service Champions Manager's Choice
CEO The Belding Group : Belding Skills Training & Development; RetailTrack Mystery Shopping & Consulting
Hi everyone. I'm hoping to pick your brains on something. When people talk about world-class customer service models, they often...
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Most business seriously over-estimate the quality of the service they... Manager's Choice
12 years of surveys and polls has identified a worrying trend among...
Bright Marketing -
Hi everyone. What are the ingredients of a perfect customer service provider? One ingredient per comment! Manager's Choice
CEO The Belding Group : Belding Skills Training & Development; RetailTrack Mystery Shopping & Consulting
Imagine we could create the perfect service provider? We just throw a bunch of ingredients into a pot and stir them up/ What would...
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Would your customers pay more for better service? Manager's Choice
Have asked them? According to this infographic, 63% of customers...
What is the Real Cost of Bad Customer Service? [INFOGRAPHIC] |... -
The Six Golden Rules of Customer Experience insurancenewsnet.com Manager's Choice
Recruiter and Lead Sourcer at Intuit for Customer Service and Sales
Providing good service is not rocket science. ROBERT Fulghum's...
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35 Contact Centre improvements that don't require you to spend more... callcentrehelper.com Manager's Choice
New Sales Specialist
Tips for maximising staff feedback, maximising customer feedback,...
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I thought the group would like to see Champions 1940's style! youtube.com Manager's Choice
Customer Service Training Specialist - Blog author and Public Speaker
You Can Tell by the Teller - Training film for phone & business...
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Employee Morale Does Create Customer Experiences http://wp.me/p2Doe3-Pd wp.me Manager's Choice
Customer Service Expert/Consultant/Trainer/Speaker/Author/Practical Hands-On Experience
wp.me
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18 "Make or Break" Metrics for the Call Center customermanagementiq.com Manager's Choice
Program Coordinator at New Jersey Needs You
18 "Make or Break" Metrics for the Call Center by Brian Cantor -...
About this Group
- Created: February 20, 2009
- Type: Corporate Group
- Members: 38,384
- Owner: Shaun B.
- Managers: Nina Giorgia S.
- Website: http://www.beldinggroup.com
Nathan G. S.
Anne G.
Shail E.