Terms and Conditions

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If you are opening an Account to play National Lottery games interactively then the following Terms and Conditions and Rules will apply:

Interactive Account Terms and Conditions: Version: 17 Date: 10th February 2014
Rules for Draw-Based Games Played at Retailers: Version: 18 Date: 8th June 2014
Rules for Draw-Based Games Played Interactively: Version: 14 Date: 30th June 2013
Rules for Interactive Instant Win Games: Version: 10 Date: 10th February 2014

INTERACTIVE ACCOUNT TERMS AND CONDITIONS

SEVENTEENTH EDITION EFFECTIVE 10th February 2014

Addendum to the Interactive Account Terms and Conditions (17th Edition )

The following changes to the current Interactive Account Terms and Conditions (17th Edition) will be effective from 11th May 2014:

Rule 1 and Rule 4(A)(2) will be deemed to be amended to clarify that:

Individuals/Prospective Players will not be able to apply to become an Online Direct Debit Player.
Online Direct Debit Players will not be able to make changes to the details of the Draw-Based Game Played Interactively (including, for example, editing Selections and adding or removing lines).

Rule 2

The words "Players cannot apply to play by (or set up play by) Direct Debit via the Mobile Site, and" will be deleted from the definition of 'Online Direct Debit Player'.

The National Lottery, Tolpits Lane, Watford WD18 9RN

© The Gambling Commission 2014

(Please address all enquiries to Camelot UK Lotteries Limited)

A copy of these Terms and Conditions, the Privacy Policy, the Games Rules, any Game Specific Rules and the Game Procedures may be obtained by telephoning the Interactive Contact Centre on 0845 278 8000 (calls from a BT line are charged at your calling plan's standard network rate. Mobile and other providers' charges may vary), by writing to the National Lottery, PO Box 251, Watford WD18 9BR or by accessing the National Lottery website at national-lottery.co.uk.

1. Introduction
2. Definitions
3. Status of these Terms and Conditions
4. Registration
5. Operation of an Account
6. General

1. Introduction

These Interactive Account Terms and Conditions ("Terms and Conditions") apply to all Games (capitalised terms are defined in Clause 2 below) played via the Interactive System. For the avoidance of doubt, any references to "we", "us", and "our" on the Site are references to the Company (as defined in these Terms and Conditions).

By accepting these Terms and Conditions, Players, Prospective Players and Online Direct Debit Players (as defined in Clause 2 below) agree to be bound by:
- In the case of Draw-Based Games Played Interactively: these Terms and Conditions; the Game Rules or Draw-Based Games Played Interactively, the Game Procedures for each individual Game and the Game Specific Rules (if any) for a particular Draw-Based Game;
- In the case of Interactive Instant Win Games: these Terms and Conditions; the Game Rules for Interactive Instant Win Games; the Game Procedures for each individual Game; and the Game Specific Rules (if any) for a particular Interactive Instant Win Game.
The Draw-Based Games Played Interactively and the Interactive Instant Win Games are lotteries which form part of the National Lottery. A Player will be able to purchase Plays for Draw-Based Games Played Interactively on the Site by opening an Account. Interactive Instant Win Games are also available to play on the Site (excluding the Mobile Site) but may not display correctly on, or be playable from, all devices used to access them.

By successfully undertaking Full Registration and accepting the Terms and Conditions, a Player can access the Pay to Play Games and the Draw-Based Games Played Interactively.

Draw-Based Games Played Interactively are also available to play by Direct Debit to individuals who have successfully applied to become Online Direct Debit Players following the application process detailed on the Site (excluding the Mobile Site) and in the Rules for Draw-Based Games Played Interactively.

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2. Definitions

Unless the context clearly indicates otherwise, the following words and terms shall have the following meanings:

'Account'

means a Player' s or Prospective Player's account maintained on the Interactive System.

'Act'

means The National Lottery etc. Act 1993 as amended.

'Central Computer System'

means the computer systems operated by, or on behalf of, the Company from time to time which facilitate the playing of, and contain a record of all selections made in relation to, National Lottery games including, without limit, any Selections.

'Claimant'

means a Player or an Online Direct Debit Player who submits a claim for a prize payment within the applicable claim period.

'Commission'

means the Gambling Commission, being the body that regulates the National Lottery (or such other body as may carry out such functions from time to time).

'Company'

means Camelot UK Lotteries Limited, a company registered in England and Wales, whose registered office is at Tolpits Lane, Watford, Hertfordshire, WD18 9RN.

'Direct Debit'

means making payment to the Company by direct debit.

'Dormant Account'

means an Account which a Player or a Prospective Player has not logged into or otherwise accessed or used for a continuous period of one hundred and sixty-eight (168) days and which does not have an active Direct Debit associated with it.

'Draw-Based Game Played Interactively'

means a National Lottery game which can be played by Players and Online Direct Debit Players via the Interactive System, the result of such game being determined by a draw and in which a Selection is recorded on the Company's Central Computer System subject to these Terms and Conditions.

'Full Registration'

means the process of successfully registering as a Player by opening an Account and providing all required information, including debit card details.

'Game'

means a Draw-Based Game Played Interactively and/or an Interactive Instant Win Game.

'Game Details Screen'

means the screen on the Site displaying details of a particular Interactive Instant Win Game. The Game Details Screen may not be visible on all devices used to access the Site.

'Game History'

means the information held by the Company relating to the Games (excluding Try Games) played by a Player or by an Online Direct Debit Player, including the outcome of each Play.

'Game Procedures'

means any procedures or conditions (including, without limit, the relevant name for a Game, how a prize is won, Prize Structure and Play Style) issued by the Company in addition to these Terms and Conditions which apply only to a particular Draw-Based Game Played Interactively or to a particular Interactive Instant Win Game and which are identified by the Company as Game Procedures.

'Game Rules'

means any rules or conditions issued by the Company in addition to these Terms and Conditions which apply to either Draw-Based Games Played Interactively or Interactive Instant Win Games (as appropriate) and which are identified by the Company as Games Rules.

'Game Specific Rules'

means any rules or conditions issued by the Company in addition to or in substitution for the Game Rules for Draw-Based Games Played Interactively or the Rules for Interactive Instant Win Games, which apply only to a particular Draw-Based Game Played Interactively or Interactive Instant Win Game and which are identified by the Company as Game Specific Rules.

'Games-Related Information'

means a Player's or an Online Direct Debit Player's Transaction History, Game History and any information the Company requires a Player or Prospective Player to submit to it before providing that Player or Prospective Player with access to the Games which may include, without limitation, the Player's or Prospective Player's name, user name, Password, telephone (including mobile phone) number, debit card details, Security Information, address details, Identification Information, email address, date of birth and gender.

'Identification Information'

means information used to establish the identity of a Player, Prospective Player or an Online Direct Debit Player, including information required by the Company to verify the authenticity of that information. Such information could include any element of the Games-Related Information and, in the case of a Claimant, that Player's or Online Direct Debit Player's passport, driver's licence and utility bills.

'Interactive Contact Centre'

means the Company's registration and customer services helpline for interactive Players, contact details of which are set out in the "Contact Us" section of the Site.

'Interactive Instant Win Game'

means a Pay to Play Game or a Try Game. Interactive Instant Win Games may not display correctly on, or be playable from, all devices used to access them.

'Interactive System'

means the system (accessible via the Site but all elements of which may not be accessible via the Mobile Site) established and operated by the Company for the purpose of registering Players and Prospective Players, administering Accounts, facilitating Plays, holding Games-Related Information and paying Prizes.

'Lucky Dip®'

means a Play consisting of a set of numbers which, instead of being selected by a Player, are selected on a random basis by the Company's Central Computer System on behalf of that Player or Online Direct Debit Player.

'Minor'

means a person who has not reached the age of 16 years.

'Mobile Site'

means the mobile website m.national-lottery.co.uk

'National Lottery'

has the meaning set out in the Act.

'National Lottery Distribution Fund'

has the meaning set out in the Act.

'National Lottery game'

means any lottery or series of lotteries having the same name and operating under the same Games Rules and Game Procedures, that forms or form part of the National Lottery.

'Offline Direct Debit'

means the entitlement to participate in some Draw-Based Games for a multiple number of draws by postal or telephone application otherwise than by purchasing a ticket from a Retailer's outlet or via the Interactive System.

'Online Direct Debit Player'

means a Player whose online application to play by Direct Debit has been accepted by the Company and has not been terminated, cancelled, suspended or closed. Players cannot apply to play by (or set up play by) Direct Debit via the Mobile Site, and Online Direct Debit Players cannot amend their Direct Debit details, or view certain Direct details, via the Mobile Site.

'Password'

means the alpha-numeric identifier used by a Player, a Prospective Player or an Online Direct Debit Player to identify himself when accessing and using the Interactive System.

'Pay to Play Game'

means a National Lottery instant win game in which the Player has a chance to win a Prize. A Pay to Play Game can be played by Players via the Site (excluding the Mobile Site), except that Pay to Play Games may not display correctly on, or be playable from, all devices used to access them.

'Play'

means an entry into a Game (other than a Try Game) in accordance with the Play Style for that Game.

'Play Style'

means the method of interactive participation in a Game by a Player, a Prospective Player or an Online Direct Debit Player as specified in the Game Procedures for the relevant Game.

'Player'

means a person who has successfully completed Full Registration and who is eligible to purchase Plays via his Account and whose Account has not been terminated, cancelled, suspended or closed.

'Privacy Policy'

means the policy established by the Company in respect of the use and storage of a Player's, Prospective Player's or Online Direct Debit Player's personal information (including, but not limited to, Games-Related Information), as such policy may be amended from time to time.

'Prize'

means a prize won by a Player or an Online Direct Debit Player from a Play.

'Prize Structure'

means the value and odds of winning Prizes for an individual Game and the prize tiers within a Game and the chances of winning a Prize in each tier in an individual Game as determined by the Company and as specified in the relevant Game Procedures.

'Prospective Player'

means any individual who has completed Try Game Registration.

'Regional Centre'

means a National Lottery office designated as a regional centre by the Company.

'Retailer'

means the Company or any person, firm or company authorised by the Company to sell tickets and/or to pay Prizes in respect of Draw-Based Games played otherwise than via the Interactive System or by Offline Direct Debit.

'Security Information'

means the information (for example, mother's maiden name and place of birth) which Players, Prospective Players and Online Direct Debit Players are required to provide to the Company for security purposes as part of registration.

'Selection'

means the set of numbers chosen by a Player or an Online Direct Debit Player (whether chosen himself or via Lucky Dip) for the purpose of a Play or Plays.

'Site'

means the website www.national-lottery.co.uk and, unless otherwise indicated or unless the context does not permit, includes the Mobile Site.

'Token'

means a token loaded into an Account by the Company for a Player to play Pay to Play Games and/or Draw-Based Games Played Interactively without charge to the Player, including any tokens representing Prizes.

'Transaction History'

means the financial information relating to a Player's or an Online Direct Debit Player's use of his Account.

'Try Game'

means a National Lottery instant win game which is available free of charge and for which there are no Prizes. Try Games are available via the Site (excluding the Mobile Site) to Players and Prospective Players who have completed Try Game Registration, except that Try Games may not display correctly on, or be playable from, all devices used to access them.

'Try Game Registration'

means the process by which an individual becomes eligible to play Try Games (but not Pay to Play Games or Draw-Based Games Played Interactively) by successfully opening an Account but not providing debit card details.

'Unutilised Funds'

means any funds credited to a Player's Account (including Prizes, but excluding Tokens) that are not used by the relevant Player.

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3. Status of these Terms and Conditions
- (A) Status of Terms and Conditions
  
  These Terms and Conditions, the Privacy Policy (which is incorporated by reference into these Terms and Conditions), the applicable Games Rules, Game Procedures, any Game Specific Rules and the statements and explanations appearing on the applicable Game Details Screen (where appropriate) set forth the full extent of the obligations and liabilities of the Company to Players, Prospective Players and Online Direct Debit Players.
- (B) Precedence
  
  To the extent of any conflict or inconsistency, the order of precedence for these Terms and Conditions, the applicable Games Rules, Game Procedures and any Game Specific Rules and any statements and explanations appearing on the applicable Game Details Screen shall be in descending order as follows:-
  - (a) the applicable Game Specific Rules;
  - (b) the applicable Game Procedures;
  - (c) the applicable Games Rules;
  - (d) these Terms and Conditions (excluding, for this purpose, the Privacy Policy);
  - (e) the statements and explanations appearing on the applicable Game Details Screen;
  - (f) the Privacy Policy.
- (C) Changes to Terms and Conditions
  
  The Company may change these Terms and Conditions (including the Privacy Policy), and/or the Game Procedures, and/or the Games Rules and/or the Game Specific Rules for any and/or all of the Games at any time. Such changes shall be prospective save that changes shall be applicable to prior Games so far as they relate to claim and Prize payment procedures. Such changes shall be binding on Players, Prospective Players and Online Direct Debit Players and will take effect immediately on posting of the revised documentation on the Site, or on notification to Players, Prospective Players and Online Direct Debit Players by email or by post that such changes have taken place (whichever takes place sooner). Players, Prospective Players and Online Direct Debit Players hereby agree that they will be bound by such changes when they next claim a Prize, or on the next occasion they play the Games or access their Account following the changes taking place, or (where relevant) on acceptance of the changes whichever is the sooner.
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4. Registration
- (A) Registration
  - (1) Criteria for Registration
    
    A person intending to become a Player (an "Intending Player") may not open an Account unless located in the United Kingdom or Isle of Man at the time of applying for registration, and unless and until the following criteria are satisfied:-
    - (a) the Intending Player is recognised by checks carried out by the Company as being a resident of the UK or Isle of Man;
    - (b) the Intending Player is not a Minor;
    - (c) the Intending Player does not already have an Account;
    - (d) where debit card details have been supplied, the debit card details supplied are those of a UK or Isle of Man debit card linked to a UK or Isle of Man bank (or building society) account in respect of which the Intending Player is an authorised user;
    - (e) the card referred to in (d) above has not been reported as lost or stolen or has not been supplied in relation to another Account; and
    - (f) where required the Intending Player is able to verify the authenticity of any information he has supplied to the Company by a method to be determined by the Company in its sole discretion.
    The Company reserves the right to refuse to complete Full Registration or Try Game Registration for any Intending Player for any reason in its absolute discretion.
    
    The Company reserves the right to carry out checks or request information from Players or Prospective Players from time to time during or after registration to check that the Player or Prospective Player and/or his debit card (where debit card details are supplied) meet the criteria set out in this Clause 4(A)(1).
    
    No Prize will be paid to a Player if the criteria set out in this Clause 4(A)(1) are not met.
  - (2) How to register
    
    Intending Players will be required to supply certain information to the Company during the registration process which will assist the Company in determining whether or not the Intending Player and/or his debit card where debit card details are supplied meets the criteria set out in Clause 4(A)(1) above and is eligible to play the Games. This information may include, but is not limited to, an Intending Player's:-
    - (a) name;
    - (b) address details;
    - (c) date of birth;
    - (d) gender;
    - (e) e-mail address;
    - (f) debit card details; and
    - (g) their own security questions
    A Prospective Player who completes only Try Game Registration will not be able to purchase Plays via his Account until such time as he provides his debit card details consistent with the criteria set out in Clause 4(A)(1)(d) and (e). However, a Prospective Player who successfully applies to become an Online Direct Debit Player by following the application process detailed in the Rules for Draw-Based Games Played Interactively and on the Site (except the Mobile Site, on which it is not possible to set up Play by Direct Debit) will be able to purchase Plays via a Direct Debit.
    
    A Prospective Player must be located in the United Kingdom or Isle of Man when completing Full Registration and/or the application process to become an Online Direct Debit Player.
    
    An Online Direct Debit Player may only make changes to his Direct Debit details and the details of any Draw-Based Game Played Interactively whilst located in the UK or Isle of Man.
    
    Once the Prospective Player has completed Full Registration, he will become a Player and will be able to purchase Plays.
    
    If a Player gives debit card details relating to a bank (or building society) account held jointly with another person, he accepts that Prizes won by him may be paid into such joint account.
    
    The Company reserves the right to require an Intending Player to supply further documentation to verify the Intending Player's age or identity, or to request an authentication agency to verify the Intending Player's identity.
    
    In relation to Full Registration or Try Game Registration where an Intending Player has supplied the information set out above, he will be asked to indicate that he agrees to abide by these Terms and Conditions.
    
    Once the Company has established that the criteria for Full Registration or Try Game Registration set out in Clause 4(A)(1) above have been satisfied, Intending Players will be asked to enter a Password, user name and their Security Information. The Company will then open the Player's or Prospective Player's Account and will acknowledge the successful completion of Full Registration or Try Game Registration via e-mail.
    
    Players and Prospective Players may begin to play Games as soon as their Account has been opened provided they are located in the UK or Isle of Man. If the Company subsequently discovers that a Player or Prospective Player was not or is no longer eligible to open an Account, the Company reserves the right to take all appropriate steps in relation to that Player or Prospective Player and his Account (including, without limitation, suspending or terminating that Account, and investigating any security issues).
  - (3) Password Security
    
    Players, Prospective Players and Online Direct Debit Players must keep their Password secure and secret at all times and take steps to prevent unauthorised use of their Password. For example, Players, Prospective Players and Online Direct Debit Players should:-
    - (a) never write or otherwise record their Password in a way that can be understood by someone else;
    - (b) never let anyone else know their Password;
    - (c) destroy any advice from the Company concerning their Password promptly after receipt;
    - (d) avoid Password details that may be easy to guess such as birthdays/telephone numbers etc;
    - (e) inform the Company immediately (by contacting the Interactive Contact Centre) of any unauthorised access to their Account or any unauthorised transaction or Instruction which they know of or suspect or if they know or suspect someone else knows their Password.
  - (4) Re-setting of Passwords
    
    A Player, Prospective Player or Online Direct Debit Player may use the "Forgot Sign-In Details" section of the Site to reset the Player's Password or re-establish their user name at any time, provided that the Player is able to provide certain security information as requested by the Company.
- (B) Processing of Games-Related Information
  
  The processing of a Player's, Prospective Player's or Online Direct Debit Player's Games-Related Information will be undertaken by the Company in accordance with the Privacy Policy. In addition, the Commission may require access to a Player's, Prospective Player's or Online Direct Debit Player's Games-Related Information in accordance with the Privacy Policy.
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5. Operation of an Account

Players must only access the "My Account" section of the Site whilst physically located in the UK or Isle of Man.
- (A) Updating of Games-Related Information
  
  In the event that a Player, Prospective Player or Online Direct Debit Player wishes to update his Games-Related Information (to the extent it can be updated) he should do so via the "My Account" section of the Site. Save in exceptional circumstances (to be determined at the Company's reasonable discretion) the Company will not accept changes to Games-Related Information via other means. It is a Player's, Prospective Player's or Online Direct Debit Player's responsibility to ensure that all of his information which can be accessed via the Site and which is contained in the "My Account" Section of the Site is accurate and up to date.
- (B) Crediting funds to a Player's Account/Play Limits
  - (1) Once a Player has completed Full Registration, funds can be credited from the bank (or building society) account specified by that Player to the Player's Account by accessing the "My Account" section on the Site.
  - (2) Not used.
  - (3) Minimum and maximum amounts (as determined by the Company in its absolute discretion from time to time) can be credited to a Player's Account at any one time and in any one transaction. Such minimum and maximum amounts shall be specified on the "Add/Remove Funds" section on the Site.
  - (4) The Company will determine whether the funds which a Player has requested to be credited the Player's Account are available. Once this has been determined and the Company has verified that the Player's debit card (corresponding with the details held by the Company on the Interactive System) has not been reported as lost or stolen, the funds will be credited to the Player's Account.
  - (5) Subject to Clause 5(B)(6) the Company shall provide facilities so that, by accessing the "My Account" section on the Site, a Player shall be able to set limits and exclusions on his spend and play. These facilities will be detailed in the Service Guide, which can be found on the Site. In addition, a Player or Prospective Player may exclude himself from all Games either permanently or for a fixed period (the minimum duration of which is six (6) months) by telephoning the Interactive Contact Centre.
  - (6) The Company may, at its discretion, impose limits on the number of times a Player may make a Play or on the amount of money a Player may spend on a Game over a defined time period or both. The Company may also, at its discretion, impose limits on the number of times a Player or Prospective Player plays a Try Game. Limits imposed under this Clause 5(B)(6) shall be notified to the Player(s) affected in an appropriate manner to be determined by the Company, including but not limited to, by inclusion in the Service Guide.
- (C) Withdrawal of Unutilised Funds by a Player from his Account
  
  Unless a Player's debit card, the details of which have been given to the Company, has expired, or his Account has been suspended, a Player may withdraw his Unutilised Funds held in his Account by accessing the "My Account" section of the Site. On such withdrawal, the Company will return the relevant funds to the bank (or building society) account, details of which are held by the Company on the Interactive System in respect of that Player, or return the balance to the relevant Player by other appropriate means.
- (D) Maximum Account Balance/Interest
  - (1) Subject to Clause 5(B)(6) Players can only purchase Plays up to the amount of funds held in their Account. The Company's reasonable determination of a Player's Account balance shall be final. Subject only to Clause 5(D)(2), the Player's Account will be subject to a maximum balance. Such amount will be set by the Company, subject to such lower sum as the Commission may determine from time to time ("Maximum Account Balance"). The Maximum Account Balance will be notified to the Player in a manner to be determined by the Company, including but not limited to, by inclusion in the Service Guide.
  - (2) If a Player chooses to download Prizes into his Account, then the Maximum Account Balance may thereby be exceeded.
  - (3) A Player will not receive or be entitled to interest on any Unutilised Funds or on any Prizes.
- (E) Closure of an Account/Ceasing to play by Direct Debit.
  
  A Player or Prospective Player may close their Account at any time (providing the Player or Prospective Player is physically located in the UK or Isle of Man) by accessing the "My Account" section of the Site (excluding via the Mobile Site). On closure of an Account, the Company will return the Player's Unutilised Funds to the bank (or building society) account, details of which are held by the Company on the Interactive System in respect of that Player, or return the Unutilised Funds to the relevant Player by other appropriate means. In the event that the Company is not able to return the Unutilised Funds to the relevant bank (or building society) account or to the Player by other appropriate means, it will retain the Unutilised Funds for a period of six (6) years from the date the Account was closed after which time the Unutilised Funds will be allocated to the National Lottery Distribution Fund. The former Player may contact the Company to claim the Unutilised Funds at any time during the six (6) year period during which the Company retains them. Subject to the former Player providing such information as the Company shall reasonably require, the Company shall refund the Unutilised Funds.
  
  An Online Direct Debit Player may cease playing by Direct Debit at any time (providing the Player or Prospective Player is physically located in the UK or Isle of Man) by accessing the "My Account" section of the Site (excluding via the Mobile Site). On closure of a Direct Debit, the Company will return any funds outstanding in respect of the Direct Debit to the bank (or building society) account, details of which are held by the Company on the Interactive System in respect of that Online Direct Debit Player, or return the outstanding funds to the relevant Online Direct Debit Player by other appropriate means. In the event that the Company is not able to return the outstanding funds to the relevant bank (or building society) account or to the Online Direct Debit Player by other appropriate means, it will retain the outstanding funds for a period of six (6) years from the date the Direct Debit was closed after which time the outstanding funds will be allocated to the National Lottery Distribution Fund. The former holder of the online Direct Debit may contact the Company to claim the outstanding funds at any time during the six (6) year period during which the Company retains them. Subject to the former holder of the online Direct Debit providing such information as the Company shall reasonably require, the Company shall refund the outstanding funds.
- (F) Termination/Variation/Suspension of Accounts
  - (1) Accounts are limited to one (1) per person. If the Company discovers that a Player or Prospective Player has more than one (1) Account, or suspects a third party Account is being used for this purpose, the Company retains the right to terminate, vary or suspend such Accounts and take whatever action it considers appropriate.
  - (2) If any information provided by a Player, Prospective Player or Online Direct Debit Player (including, without limitation, Games-Related Information) is, provided fraudulently, or is inaccurate, not current or incomplete, the Company has the right to terminate, vary or suspend the Player's or Prospective Player's Account and refuse any and all current or future playing of the Games by the Player, Prospective Player or Online Direct Debit Player.
  - (3) The Company may terminate, vary or suspend the provision of the Games, access to a Player's or Prospective Player's Account and/or to the Interactive System immediately and without prior notice:-
    - (a) on breach of these Terms and Conditions, the relevant Game Procedures and/or the relevant Games Rules and/or any relevant Game Specific Rules; or
    - (b) for repair or maintenance work or in order to upgrade or update the Interactive System; or
    - (c) if the Company ceases to offer the Games, the provision of Accounts, or access to the Interactive System or any part of it to its customers for any reason whatsoever; or
    - (d) for any other reason at the Company's sole discretion.
  - (4) On termination of an Account, or in the event of a Player or Prospective Player permanently excluding himself from all Games in accordance with Clause 5(B)(5), the Company will return the Player's Unutilised Funds to the bank (or building society) account, details of which are held by the Company on the Interactive System in respect of that Player, or return the Unutilised Funds to the relevant Player by other appropriate means. In the event that the Company is not able to return the Unutilised Funds to the relevant bank (or building society) account or to the Player by other appropriate means, it will retain the Unutilised Funds for a period of six (6) years from the date the Account was terminated after which time the Unutilised Funds will be allocated to the National Lottery Distribution Fund. A former Player may contact the Company to claim the Unutilised Funds at any time during the six (6) year period during which the Company retains them. Subject to the former Player providing such information as the Company shall reasonably require, the Company shall refund the Unutilised Funds.
    
    In the event that the Player or Prospective Player is also an Online Direct Debit Player then the Company will return any funds outstanding in respect of the Direct Debit to the bank (or building society) account, details of which are held by the Company on the Interactive System in respect of that Online Direct Debit Player, or return the outstanding funds to the relevant Online Direct Debit Player by other appropriate means. In the event that the Company is not able to return the outstanding funds to the relevant bank (or building society) account or to the Online Direct Debit Player by other appropriate means, it will retain the outstanding funds for a period of six (6) years from the date the Direct Debit was closed after which time the outstanding funds will be allocated to the National Lottery Distribution Fund. The former holder of the online Direct Debit may contact the Company to claim the outstanding funds at any time during the six (6) year period during which the Company retains them. Subject to the former holder of the online Direct Debit providing such information as the Company shall reasonably require, the Company shall refund the outstanding funds.
- (G) Chargebacks
  
  If a Player notifies their bank (or building society) that unauthorised use of their debit card has been undertaken in relation to their Account and the bank (or building society) requests that the relevant sums be returned by the Company to the relevant Player's bank (or building society) account ("Chargeback"), the Company will suspend the Player's Account and ask the Player to contact the Interactive Contact Centre. The Company reserves the right to debit the Player's Account with the amount of the Chargeback together with any funds that the Player has used to purchase Plays and which are subject to that Chargeback. If that debit results in a negative balance in the relevant Player's Account, the Company reserves the right to recover that balance from the Player and the Player will not be able to make any further Plays unless and until the balance has been so recovered.
- (H) Tokens
  - (1) The Company may from time to time (whether for promotional purposes or otherwise) load Tokens into an Account. Tokens will have a notional monetary value and can be used by a Player to play Pay to Play Games and/or Draw-Based Games Played Interactively. If a Player wishes to play Pay to Play Games and/or Draw-Based Games Played Interactively and has both Tokens and Unutilised Funds in his Account, the Tokens will be used first to play the Games until all Tokens have been utilised, after which time the Unutilised Funds will be used.
  - (2) Although Tokens have a notional monetary value, Players and/or Prospective Players may not withdraw Tokens from their Account or credit the Tokens to their debit card.
  - (3) Players and Prospective Players accept that the Company may withdraw Tokens loaded into their Account for promotional purposes (excluding, for the avoidance of doubt, any tokens representing Prizes) at any time in its absolute discretion. Players and Prospective Players will be notified by the Company if such withdrawals take place.
- (I) Dormant Accounts
  
  If an Account becomes a Dormant Account and there is a credit balance on that Account, the Company will use all reasonable endeavours to contact the relevant Player (or the Player's personal representatives (where appropriate)) to determine the Player's wishes in respect of those Unutilised Funds. If the Company is unable to contact the Player, it may at its discretion, return the Unutilised Funds, to the bank (or building society) account of the relevant Player as indicated in the debit card details as held by the Company on the Interactive System in respect of that Player or return the Unutilised Funds to the relevant Player by other appropriate means. In the event that the Company is not able to return the Unutilised Funds to the relevant bank (or building society) account or to the Player by other appropriate means, it will retain the Unutilised Funds for a period of six (6) years from the date the Account became a Dormant Account after which time such Unutilised Funds will be allocated to the National Lottery Distribution Fund. A Player may contact the Company to claim Unutilised Funds at any time during the six (6) year period during which the Company retains them. Subject to the Player providing such information as the Company shall reasonably require, the Company shall refund the Unutilised Funds.
- (J) System Availability
  - (1) If access to the Games via the Interactive System is unavailable to any Player for any reason (other than as a result of failure or malfunction of the equipment or technology of the relevant Player or his internet service provider or his mobile device network operator) for more than seven (7) consecutive days, the Company shall (except with the prior consent of the Commission) immediately on the expiry of such seven day period return any Unutilised Funds to the bank (or building society) account of the relevant Player as indicated in the debit card details as held by the Company on the Interactive System in respect of that Player, or to the Player by other appropriate means.
  - (2) If a Player wishes to withdraw Unutilised Funds from his Account during the seven (7) day period referred to above, he may do so by contacting the Interactive Contact Centre.
- (K) Transaction History/Game History
  - (1) A Player or an Online Direct Debit Player may ascertain information about his Account and Game History and certain information relating to his Transaction History by accessing the "My Account" section on the Site (except that certain Direct Debit and Interactive Instant Win Game information cannot be viewed on the Mobile Site).
  - (2) The Company will make available to a Player, Prospective Player or an Online Direct Debit Player via the Site up to six (6) months' details relating to their Transaction History and Game History, except that the outcomes of any Interactive Instant Win Games played via the full Site are not available to view on the Mobile Site.
  - (3) In the event that a Player or an Online Direct Debit Player wishes to obtain a record of his Transaction History and/or his Game History for a period not exceeding three hundred (300) days, he should contact the Interactive Contact Centre and, as soon as is reasonably practicable, the Company shall provide him with the same.
- (L) Expiry of Debit Card
  
  In the event that a Player's debit card expires, the Company will use its reasonable endeavours to return the Player's Unutilised Funds to his bank (or building society) account. If the Company is unable to return the Player's Unutilised Funds, the Company shall use its reasonable endeavours to alert the Player of this and the Player should, in these circumstances, contact the Interactive Contact Centre in order to arrange an alternative appropriate means for the Company to return his Unutilised Funds.
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6. General
- (A) Provision and use of Equipment
  - (1) Players, Prospective Players and Online Direct Debit Players need to provide all equipment and technology necessary to access the Interactive System and play the Games. Failure to provide all necessary equipment and technology may prevent a Player, Prospective Player or Online Direct Debit Player from being able to open an Account, play Games or access certain information that is available via the Site.
  - (2) There is no guarantee that the Site will display correctly on all devices it can be viewed on.
- (B) Jurisdictions other than the UK or Isle of Man
  
  Players and Online Direct Debit Players agree that playing the Games (including accessing a Player's Account)whilst located in any jurisdiction other than the UK or the Isle of Man is strictly prohibited and that no Prize shall be paid to any Player or Online Direct Debit Player in respect of any Games played whilst the Player or Online Direct Debit Player was located in any jurisdiction other than the UK or Isle of Man. The Company has the right to terminate a Player's Account and any associated active online Direct Debit and refuse any and all current or future Plays by the Player or access to the Interactive System if the Company suspects or knows that the Player has played or is intending to play the Games whilst located in any jurisdiction other than the UK or Isle of Man.
- (C) Use of Content
  - (1) For the avoidance of doubt, the Company is the owner or licensee of all the copyright, trade marks and other intellectual property rights in, to and in respect of the Site and/or the Interactive System (including, without limitation, the content of any of the foregoing), and the Games and neither Players, Prospective Players nor Online Direct Debit Players shall acquire any rights therein. Players, Prospective Players and Online Direct Debit Players acknowledge and agree that they are only permitted to use the Site and the Interactive System and play the Games as expressly set out in these Terms and Conditions, the applicable Game Rules and Game Procedures and any Game Specific Rules or on the Game Details Screen.
  - (2) Prospective Players, Players and Online Direct Debit Players agree that the Site and the Games are for their own personal, non-commercial use.
  - (3) Prospective Players, Players and Online Direct Debit Players may not:
    - (a) copy, disclose, transmit or otherwise make available or remove or alter any material available on the Site;
    - (b) reverse engineer or decompile (whether in whole or in part) any software used in connection with the Site and/or the provision of the Games (except to the extent expressly permitted by applicable law); or
    - (c) remove, obscure or change any copyright, trade mark or other intellectual property right notices contained in any material obtained from the Site or as a result of playing the Games.
- (D) Warranties and Indemnities
  - (1) Each Prospective Player, Player and Online Direct Debit Player warrants that they will only use their Account, play the Games and use the Site and/or the Interactive System in accordance with these Terms and Conditions and in an appropriate and lawful manner and, by way of example, that they shall not in connection with using their Account, playing the Games or using the Site and/or the Interactive System (and shall not authorise or permit any other party to):
    - (a) receive, access or transmit any content which is obscene, pornographic, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property right (including, without limit, copyright) or otherwise objectionable or unlawful; or
    - (b) knowingly or recklessly transmit any content (including, without limit, viruses) through the Site and/or the Interactive System which shall cause, or be likely to cause, detriment or harm, in any degree, to computer systems owned by the Company or others; or
    - (c) hack into, make excessive traffic demands on or cause any impairment of the functions of any computer system, deliver or forward chain letters, "junk mail" of any kind, surveys, contests, pyramid schemes or otherwise engage in any behaviour intended to inhibit others from playing the Games or using the Site and/or the Interactive System or any other website, or which is otherwise likely to damage the reputation or business of the Company or of any third party.
  - (2) Each Player, Prospective Player and Online Direct Debit Player agrees to indemnify the Company against any costs, losses, damages and expenses which the Company may suffer or incur arising out of or in relation to any claim, legal proceeding or demand made by any third party due to or arising out of that Player's or Prospective Player's wrongful or negligent use of his Account, playing of the Games, access to the Site and/or the Interactive System, or breach by that Player or Prospective Player of these Terms and Conditions.
- (E) General
  - (1) Any person who plays a Try Game or who purchases a Play or submits a Play for validation or who claims a Prize in whatever capacity agrees to be bound by the provisions of any applicable legislation, the provisions of these Terms and Conditions, the Game Rules, the Game Procedures and any Game Specific Rules (all of which may be amended from time to time) and any other statements or explanations issued from time to time by the Company in respect of the relevant Game.
  - (2) Each Prize winner is deemed to acknowledge that, if and to the extent that the Company is legally obliged to provide a third party with details of any Prize claimed by or on behalf of, or paid to the Prize winner, the Company shall be entitled to do so.
  - (3) References to statutory provisions shall be construed as references to those provisions as respectively replaced, amended or re-enacted from time to time and shall include any provisions of which they are re-enactments (whether with or without modification) and any subordinate legislation made under such provisions.
  - (4) Where the context so requires, in these Terms and Conditions, the neuter gender shall include the feminine or masculine gender and vice versa, the feminine gender shall include the masculine gender and vice-versa and the singular shall include the plural and vice-versa.
  - (5) The invalidity or unenforceability of any term of, or any right arising pursuant to, these Terms and Conditions shall not affect the validity or enforceability of the remaining terms or rights.
  - (6) Players, Prospective Players and Online Direct Debit Players may not assign or otherwise transfer (in whole or in part) their obligations under these Terms and Conditions. Any breach of the prohibition on assignment or transfer may result in the use of a Player's or a Prospective Player's Account, the provision of the Games and/or access to the Site and/or the Interactive System being terminated by the Company forthwith. The Company may assign or otherwise transfer these Terms and Conditions in whole or in part to any third party at its sole discretion.
  - (7) The Commission is an intended beneficiary of these Terms and Conditions and may enforce any term of these Terms and Conditions under the terms of the Contracts (Rights of Third Parties) Act 1999.
  - (8) Except in the case of any assignment or transfer of these Terms and Conditions by the Company or as set out in Clause 6(E)(7) above, a person who is not a party to these Terms and Conditions has no rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any provision of these Terms and Conditions.
  - (9) Each Player, Prospective Player and Online Direct Debit Players agrees that when he contacts the Interactive Contact Centre, he will supply any Games-Related Information required by the Company.
- (F) Liability
  - (1) Nothing in these Terms and Conditions shall exclude or limit any person's liability (a) for fraud; (b) for death or personal injury caused by its negligence (as defined in section 1 of the Unfair Contract Terms Act 1977); (c) for any breach of the terms implied by section 12 Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or (d) which it is not lawfully permitted to exclude or limit.
  - (2) Players, Prospective Players and Online Direct Debit Players acknowledge and agree that in accepting these Terms and Conditions they do not rely on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether or not such person is a party to these Terms and Conditions).
  - (3) In the event of a failure or malfunction of the Interactive System, which impacts upon the Player limits detailed in Clause 5(B)(5) above and which has a material adverse effect on any Player, the Company shall either:
    - (a) refund to the affected Player the sums paid by that Player in purchasing Plays above that Player's limit and recover any Prizes paid into that Player's Account in respect of those Plays; or
    - (b) refund to the affected Player the sums paid by that Player in purchasing Plays above that Player's limit, net of any Prizes paid into that Player's Account in respect of those Plays.
    The Company may decide which of (a) or (b) above shall apply.
  - (4) Without prejudice to Clauses 6(F)(1) and 6(F)(3) above, the Company shall not in any circumstances be liable for any loss of whatever nature, including, without limitation, loss of profits, indirect, special or consequential loss, suffered or incurred by any Player, Prospective Player or Online Direct Debit Player, any holder or owner of a Play, any Claimant or any other person arising from the withdrawal of any Game or from the participation or non-participation of any person in any Game, including the loss, for whatever reason, of the chance to participate in such Game. In particular, but without prejudice to the generality of the foregoing, the Company shall not be liable to any person:
    - (a) for any event beyond the Company's reasonable control including, but without limitation, any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest, power cut and/or failure or obstruction of any network, broadcasting or telecommunications service;
    - (b) for the failure of, or damage or destruction to, or any errors caused by the computer systems or records of the Company or any third party (including, without limitation, the Site, the Interactive System and/or the Central Computer System), or any part of any of the foregoing;
    - (c) for delays, losses, errors or omissions in or made by the postal or other delivery service or by the banking system;
    - (d) for any other action or event which prevents or hinders the issue of a valid Play (including without limitation the failure of the Site to display correctly on any device used to view the Site);
    - (e) for the refusal to sell a Play to any person or to allow any person to play a Game;
    - (f) for any losses caused by Players, Prospective Players or Online Direct Debit Players including misuse or unauthorised use of Passwords money lost by playing the Games and failure or malfunction of the equipment or technology of the Player or the Online Direct Debit Player or his internet service provider.
- (G) Decisions of the Company Binding
  
  The exercise by the Company of any discretion contained in these Terms and Conditions shall be final and binding.
- (H) Law
  
  These Terms and Conditions and the rights and obligations of the Company, Prospective Players, Players and Online Direct Debit Players set out herein shall be governed by and construed in all respects in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
CONTACT NUMBERS & ADDRESSES

TELEPHONE ENQUIRIES

Tel: 0845 278 8000

Complaints or comments should also be directed to the above number. Calls from a BT line are charged at your calling plan's standard network rate. Mobile and other providers' charges may vary. This information is correct at January 2014.

POSTAL ENQUIRIES

The National Lottery PO Box 251 Watford WD18 9BR

E-MAIL

help@national-lottery.co.uk

WEBSITE

www.national-lottery.co.uk

NATIONAL LOTTERY REGIONAL CENTRE ADDRESSES

LIVERPOOL

The National Lottery 5 Tiger Court Kings Drive Kings Business Park Prescot Knowsley Liverpool L34 1BH Tel: 0151 236 1796

WATFORD

The National Lottery Tolpits Lane Watford WD18 9RN Tel: 01923 425000

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RULES FOR DRAW-BASED GAMES PLAYED AT RETAILERS

18th EDITION EFFECTIVE 8th JUNE 2014

These Rules for Draw-Based Games (the "Rules") apply when You play any Draw-Based Game at Retailers. Each Draw-Based Game also has its own Game Procedures that apply, and certain Draw-Based Games may also have their own Game Specific Rules that apply from time to time.

You can view all National Lottery Rules and Procedures for Draw-Based Games at Retailers, or on the National Lottery website at national-lottery.co.uk. You can also get copies of these documents by calling the National Lottery Line on 0845 9 100 000 or by writing to The National Lottery, PO Box 251, Watford WD18 9BR. Please note that calls from a BT line are charged at your calling plan's standard network rate. Charges for mobile or other providers might vary.

If You are playing draw-based games online (including by direct debit set up online), the Rules for Draw-Based Games Played Online apply.

All words and phrases in these Rules that begin with a capital letter and have specific meaning are explained below or in Rule 21.

1. Buying Tickets
- 1.1 Each Ticket must be bought for its full price, unless Tickets are given away for free by Camelot (or by Retailers with Camelot's consent) in a promotion or as prizes for National Lottery games. Tickets can only be bought from Camelot or its authorised Retailers.
- 1.2 Your Selection (including Your Selection on a Play Card) will only be entered into a Game if it has been registered as an Entry. Your Ticket will be the only valid proof that an Entry was made, subject to Rules 10, 11 and 12.
- 1.3 Retailers can only sell Tickets and issue Prizes, and eligible members of the public can only buy Tickets and receive Prizes, in line with these Rules and the Game Procedures (and any Game Specific Rules) that apply to a Game.
- 1.4 There is no general right for a person to buy a Ticket. Camelot and any Retailer can refuse to issue Play Cards and/or sell Tickets to anyone, and/or limit the number of Entries You can buy for a Game, without giving a reason.
- 1.5 The following people cannot buy a Ticket (and Camelot will not be liable to pay a Prize to them):
  - (a) anyone under the age of 16, whether that person is buying it for themselves or anyone else;
  - (b) directors and employees of Camelot;
  - (c) specified employees of any of Camelot's key contractors or sub-contractors (as specified by the Commission from time to time);
  - (d) personal partners and persons who are, to some extent, maintained by anyone mentioned in Rules 1.5(b) or (c), in either case if living in the same household as that person;
  - (e) any person who is prevented from playing under the Commission's Codes of Conduct; and
  - (f) anyone else Camelot and the Commission may decide and specify in any amendment which is made to these Rules or in any other appropriately published communication from time to time.
- 1.6 If a Prize is paid to anyone listed in Rule 1.5, that person will be required to repay the Prize immediately if Camelot requests it.
Multi-Draws
- 1.7 When You buy a Multi-Draw Ticket or get a Play Card for multiple Draws, it is Your responsibility to indicate to the Retailer (using a Play Slip or otherwise) the number of weeks You want to enter the Game for and which Draws in a week You wish to enter. Your Ticket will show these details, as well as the Entry made.
- 1.8 For the purposes of the 'number of weeks' box on the Play Slip, the first week will start on the Draw day You have chosen to enter that comes first (e.g. if You buy a Multi-Draw Ticket on a Monday for Wednesday and Saturday Lotto Draws, the first week will start on the Wednesday). The first week will end on the day before that same Draw day in the next calendar week (i.e. in the previous example, the first week will end on the Tuesday). The next week will start the day after the first week ends, and so on.
- 1.9 If a Prize is paid on a Multi-Draw Ticket that is still valid for future Draws, an Exchange Ticket will be given, in line with Camelot's procedures, when the Prize is paid. It is Your responsibility to ensure You receive the Exchange Ticket.
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2. Play Slips and Play Cards
- 2.1 Play Slips and Play Cards cannot be used as evidence of an Entry or the numbers selected for a Game, or used otherwise to claim a Prize.
- 2.2 There won't be a valid Entry if the Play Slip or Play Card is rejected by the Terminal. Where the Play Slip is being used to get a Play Card, the request for the Play Card won't be valid if the Play Slip is rejected by the Terminal.
- 2.3 If You use a Play Card to buy a Ticket at a Till-point Terminal and a Ticketless Entry is generated which is not cancelled in line with Rule 5, Rule 12 will apply.
- 2.4 Camelot can refuse the issue or use of, or withdraw any Play Card at any time (including when issued to or in the possession of any person falling in any of the categories of people set out in Rule 1.5). Camelot can also change how the Play Card scheme operates, or terminate the scheme at any time without notice.
- 2.5 You can only use Play Slips and Play Cards that have been printed and issued by Camelot.
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3. Responsibilities
- 3.1 You are responsible for keeping Your Ticket safe and in good condition. Subject to Rules 10, 11 and 12, if You don't present Your Ticket when claiming a Prize, the Prize won't be paid.
- 3.2 You are also responsible for claiming (and checking You receive) the full amount of any Prize You are entitled to.
- 3.3 In addition to the above, You are responsible (in relation to Tickets) for:
  - (a) ensuring You receive Your Ticket;
  - (b) ensuring that Your Ticket is protected from excessive heat, direct sunlight and contact with any grease, oils or plastics, and not placed in any plastic Play Card wallet provided by Camelot;
  - (c) checking that Your Ticket has the correct Entries, Games and Draw dates and that it doesn't include duplicate Lucky Dip® Entries for the same Draw. Any raffle number given for a Draw should be unique - You should let the Retailer or Camelot know if this isn't the case for Your Ticket;
  - (d) ensuring that the Ticket has a readable Serial Number (including, if any, a clear bar code); and (in relation to Play Cards) for:
  - (e) ensuring You receive Your Play Card;
  - (f) checking that Your Play Card has the correct Selections, Games, and days and frequency of Draws; and
  - (g) ensuring that the Play Card has a readable bar code and associated serial number.
- 3.4 Neither Camelot nor any Retailer will be responsible for:
  - (a) any loss of whatever nature suffered or incurred by any person as a result of:
    - (i) any of the details and information that should be set out on a Ticket or Play Card (see Rules 3.3(c) and (f)) not appearing at all or appearing incorrectly on a Ticket or Play Card; or
    - (ii) a readable Serial Number and/or bar code not appearing on a Ticket; or
    - (iii) a readable bar code and/or associated serial number not appearing on a Play Card; or
  - (b) loss, theft, destruction, degradation or mutilation of, or damage to, any Ticket or Play Card; or
  - (c) any mistakes or omissions in respect of any data recorded on any Ticket or Play Card; or
  - (d) any loss of whatever nature suffered or incurred by any person as a result of any of Rules 3.4(b) and (c) affecting the Ticket or Play Card.
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4. Ownership of Tickets
- 4.1 Only one Player can be the owner of a Ticket for the purposes of these Rules.
- 4.2 Subject to these Rules (in particular, but not only, the Validation Requirements and Rules 9.1(c), 10, 11 and 12):
  - (a) if a name and address is written on the back of the Ticket, the owner of the Ticket will be the person whose name and address is stated; and
  - (b) if no name and address is written on the back of the Ticket (and until the time that there is) the owner of that Ticket will be the person who holds the Ticket. However, if the Ticket has been sent to Camelot by post for Prize payment (and there is, therefore, no person holding the Ticket), the owner will be the person who presented the Ticket for payment or, where a Prize Claim Form (or any other form issued by Camelot) is required to be submitted, the person whose name is stated as the owner of the Ticket on that form.
- 4.3 The right to a Prize is not transferable.
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5. Cancellation

5.1 Exchange Tickets and Voucher Tickets cannot be cancelled, and You cannot ask to cancel a Lucky Dip Ticket just because You don't like the Lucky Dip Entry(ies) on the Ticket. You can only cancel a Multi-Draw Ticket, for the reasons stated in Rule 5.2, if the first Draw that the Ticket has been issued for has not taken place.

5.2 The table below sets out the circumstances in which, and how, a Ticket or Ticketless Entry can be cancelled.

	Tickets	Ticketless Entries
Acceptable reasons for cancellation:	It has been issued by mistake, it cannot be read, it is incomplete, or it contains two or more Lucky Dip Entries that have the same numbers for the same Draw or Game or two or more raffle Entries that are identical for the same Draw or Game.	It has been issued by mistake, it cannot be read, it is incomplete, or it contains two or more Lucky Dip Entries that have the same numbers for the same Draw or Game or two or more raffle Entries that are identical for the same Draw or Game.
What You must do:	Mark the 'VOID' box on Your Ticket and take it back to the Terminal You bought it from (or a Refund Till if You bought it from a Till-point Terminal) within 2 hours of buying it, or before sales close for the relevant Draw, or before Ticket sales for that Retailer close on that day, whichever is earlier.	Go to the Refund Till at the Retailer You bought the Ticketless Entry from within 2 hours of buying the Ticketless Entry or before sales close for the relevant Draw, or before Ticket sales for that Retailer close on that day, whichever is the earlier. You must give the Retailer enough information to enable the Ticketless Entry to be cancelled.
What the Retailer must be able to do:	It must be possible for the Retailer to cancel the Ticket using the bar code reading device and optical mark reader on the Terminal (or, for a Ticket issued by a Till-point Terminal, through the manual entry by the Retailer of the Serial Number displayed on the Ticket and Your receipt). If the Ticket to be cancelled is not readable by the bar code reading device and/or the optical mark reader, the Retailer will need to contact Camelot to receive authorisation for cancellation. If You can't provide the Serial Number displayed on the Ticket and Your receipt for a Ticket issued by a Till-point Terminal, it won't be possible to cancel that Ticket.	It must be possible for the Retailer to be able to cancel the Ticketless Entry using the information You provide. If the Serial Number displayed on the Ticket and Your receipt for the transaction can't be provided, it won't be possible to cancel that Ticketless Entry.
Will the Ticket/ Ticketless Entry be cancelled?	If all of the above are satisfied, Your Ticket will be cancelled, subject to Rule 5.3 and 5.4.	If all of the above are satisfied, Your Ticketless Entry will be cancelled, subject to Rules 5.3 and 5.4.

5.3 Without limiting the effect of Rule 5.4, if You cancel a Ticket or Ticketless Entry bought in one transaction at Till-point Terminals in some Retailers, all other Tickets and/or Ticketless Entries bought in the same transaction will also be cancelled automatically. You should check which Tickets have been cancelled on Your cancellation receipt.
5.4 A Ticket or a Ticketless Entry can only be cancelled if the corresponding Entry is deleted from Camelot's Computer System within the relevant period stated in the table in Rule 5.2.
5.5 Subject to Rule 5.6, once Your Ticket or a Ticketless Entry has been cancelled, You will be entitled to a refund for the cost of that Ticket (or Ticketless Entry) and that will be Camelot's (and the Retailer's) only liability to You. No interest will be payable in respect of any refund made under this Rule 5.5.
5.6 If:
- (a) Camelot is fully satisfied after proper and careful enquiries that You didn't ask for Your Ticket or Ticketless Entry to be cancelled; and
- (b) the cancellation was wholly and directly a result of Camelot's or the Retailer's fraud, negligence or error; and
- (c) that Ticket (or Ticketless Entry) would have been a Winning Ticket for which You could have followed the procedure in Rule 12,
then Camelot's only liability will be to pay You an amount equal to the Prize You would have been entitled to if the cancellation did not take place, together with an amount equal to the cost of any Entries that are not Winning Entries on that Winning Ticket.

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6. Claiming a Prize

6.1 You can only claim a Prize if:
- (a) You have a Winning Ticket (subject to Rules 10, 11 and 12); and
- (b) You are the owner of that Winning Ticket (subject to Rule 7.4).

6.2 The table below sets out where and how Prizes can be claimed and how they will be paid (subject to Rules 4, 8 and 9), and Rule 6.3 sets out when You must claim a Prize by. After a Retailer has validated Your Ticket, make sure You get Your win receipt from the Retailer and check this before You leave. For Prizes that can be paid by the Retailer, the win receipt will show You the amount You should be paid and for Prizes that cannot be paid by the Retailer, the win receipt will indicate how You can claim Your Prize.

Prize value	Where to claim
Up to and including £100	Retailers - Retailers are required to make payment in cash of Prizes of up to and including £100 (except that certain Retailers with Till-point Terminals can only pay up to £50). Designated Post Offices in the UK can make payment in cash or by cheque. By post* - Post Your Ticket to the National Lottery address shown on the Ticket. You must put Your name and address on the back of the Ticket. Prizes will be paid by cheque at Your risk (providing the Validation Requirements have been met). If You are unable to claim in the ways set out above, Camelot Regional Centres can make payment by cheque.
Over £100 up to and including £500	Retailers (at their discretion) - Retailers are allowed but not required to make payments in cash for Prizes of over £100 up to and including £500 (or any higher amount Camelot decides). If a Retailer does not wish to pay out a Prize over £100, or the Prize is more than £500, the Retailer will tell You where and how the Prize can be claimed. Designated Post Offices in the UK can make payment in cash or by cheque. By post* - Post Your Ticket to the National Lottery address shown on the Ticket. You must put Your name and address on the back of the Ticket. Prizes will be paid by cheque at Your risk (providing the Validation Requirements have been met). If You are unable to claim in the ways set out above, Camelot Regional Centres can make payment by cheque.
Over £500 up to and including £50,000	You must complete a Prize Claim Form (or any other form Camelot may require You to complete) and provide this with Your Ticket when claiming a Prize of over £500 up to and including £50,000. You will also need to provide proof of identity and age (and any other relevant information) when claiming at a Post Office or Regional Centre, and when claiming by post if required by Camelot. Certain designated Retailers in the Isle of Man can pay Prizes of up to and including £50,000 by cheque. You are entitled to the first £500 in cash. Designated Post Offices in the UK can pay Prizes of over £500 up to and including £50,000 by cheque. You are entitled to the first £500 in cash. Regional Centres can make payment by cheque. By post* - Post Your Ticket and a completed Prize Claim Form to the National Lottery address shown on the Prize Claim Form or, if none, shown on the Ticket. You must put Your name and address on the back of the Ticket. Prizes will be paid by cheque at Your risk (providing the Validation Requirements have been met).
Over £50,000	Claims for Prizes over £50,000 must be made in person and will be paid at Your home or other agreed location, or at a Regional Centre. Payment will be made (at Camelot's option) by cheque, bank transfer or direct credit. You must complete a Prize Claim Form (or any other form Camelot may require You to complete) and present this with Your Ticket when claiming a Prize over £50,000. You will also need to provide proof of identity and age.
Non-cash, instalment and annuity Prizes	The process for claiming non-cash, instalment and annuity Prizes, and how they will be paid/awarded, will be set out in the Game Procedures and/or the Game Specific Rules for the relevant Game.

*Prizes claimed by post are claimed entirely at Your risk. Camelot accepts no liability for Tickets, Prize Claim Forms and/or any other accompanying documents that may be lost, damaged or delayed in the post.

6.3 To claim a Prize, unless You follow the procedure set out in Rule 6.4:
- (a) You must claim in the way set out in the table in Rule 6.2 and within the relevant period set out in Rules 6.3(a)(i) and (ii) (the "Claim Period"):
  - (i) If claiming at a Retailer, You must claim during the ordinary business hours of the Retailer and by no later than 11.00pm on the 180th day after the relevant Draw. Please note that some Retailers may close before 11.00pm; and
  - (ii) If claiming directly from Camelot, You must claim during the National Lottery Line's normal opening hours from time to time and before the National Lottery Line closes on the 180th day after the relevant Draw. At the date of printing these Rules, the National Lottery Line's opening hours are 9.00am to 5.30pm Mondays and Thursdays, 9.00am to 11.00pm Tuesdays, Wednesdays, Fridays and Saturdays, 9.00am to 3.00pm Sundays, and it is closed on Christmas Day. See the National Lottery website for current opening hours.
- (b) If You are claiming in person, the Ticket and, if relevant, the completed Prize Claim Form (or any other form Camelot requires You to complete), must be received by a Retailer, or by Camelot at any Regional Centre, Your home or any other agreed location, as appropriate, within the Claim Period.
- (c) If You are claiming by post, the Ticket and, if relevant, the completed Prize Claim Form (or any other form Camelot requires You to complete), must be received by Camelot at the National Lottery address shown on the back of the Ticket within the Claim Period.
  
  Subject to Rule 6.4, Your entitlement to a Prize will be lost (and the Prize will not be paid) if a Prize is not claimed within the Claim Period.
- 6.4 You may claim a Prize within seven days after the end of the Claim Period at a Regional Centre (with Your Ticket, proof of identity and any relevant completed Prize Claim Form) if, before the end of the Claim Period, You contact Camelot and notify them that You intend to claim a Prize and give Your name and address and all details of the Ticket that Camelot reasonably requires. You can contact Camelot by:
  - (a) phoning the National Lottery Line during its normal opening hours from time to time. The opening hours, correct at the date of printing these Rules, are set out in Rule 6.3(a)(ii); or
  - (b) emailing help@national-lottery.co.uk. Camelot must receive the email before 11.00pm on the last day of the Claim Period; or
  - (c) posting Your notification to Camelot's Player Services Department at The National Lottery, PO Box 287, Watford, WD18 9TT. Camelot must receive Your notification by no later than 5.00pm on the last day of the Claim Period.
    
    If You fail to claim within the additional seven day period, Your entitlement to the Prize will be lost and the Prize will not be paid.
- 6.5 You can only claim for the highest Prize tier Your Entry has won in. You cannot claim a Prize for a lower Prize Tier, or any otherwise unclaimed Prize in that particular Draw or Prize pool.

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7. Prize Claim Forms
- 7.1 You must provide a completed Prize Claim Form when claiming a Prize of, or worth, over £500. Camelot can also, at its discretion, require a completed Prize Claim Form (or any other form issued by Camelot) to be provided for any other Prize. You can get a Prize Claim Form by calling the National Lottery Line on 0845 9 100 000.
- 7.2 In certain circumstances, Camelot may decide (in writing and subject to any terms and conditions imposed by Camelot) that a Prize Claim Form does not need to be submitted.
- 7.3 The Prize Claim Form must be completed in the name of the owner of the Ticket (or Ticketless Entry) and signed by that owner. If owner of the Ticket is unable to complete a Prize Claim Form due to legal, physical, or other disability, their authorised representative can complete the Prize Claim Form in the Ticket owner's name and sign it on their behalf. The Prize Claim Form must state the owner's name and the name of their authorised representative, and must describe the authorised representative's status. Camelot is entitled (but is not required) to ask the authorised representative for evidence to prove they are allowed to claim on the Ticket owner's behalf.
- 7.4 A person can claim on behalf of a deceased Player's estate if they can prove, to Camelot's reasonable satisfaction, that they are entitled to make the claim (for example by providing a grant of probate showing their appointment as a personal representative of the deceased Player's estate). The person claiming will need to submit any relevant proof with the Prize Claim Form, or any other form Camelot may require.
- 7.5 The person signing the Prize Claim Form (or any other form Camelot requires) will, if they are signing as the owner of the Ticket or Ticketless Entry be representing that they are lawfully entitled to the Prize (or, if signing as authorised representative of the owner of the Ticket, that they are lawfully entitled to claim the Prize on the owner's behalf) and that the information contained in the Prize Claim Form is accurate and complete. That person signing the Prize Claim Form (and the owner of the Ticket or Ticketless Entry, if the authorised representative is signing) will indemnify Camelot against any costs, losses, damages and expenses which Camelot may incur in relation to the Entry or the Prize as a result of any misrepresentation on the Prize Claim Form (or such other form Camelot requires).
- 7.6 Once payment of the Prize has been made to the person shown on the Prize Claim Form or any other form Camelot requires (or that person's authorised representative), Camelot and its officers, employees, representatives, contractors and any person, firm or company authorised by Camelot to pay Prizes will have no further liability for payment of that Prize.
- 7.7 Camelot is entitled to refuse to process any payment if a Prize Claim Form (or any other form required by Camelot) is incomplete.
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8. Validation Requirements
- 8.1 Before a Prize can be paid on a Ticket, the Ticket must be successfully validated in line with Camelot's reasonable validation procedures adopted from time to time. Camelot's decision about whether or not the Ticket is valid will be final and binding.
- 8.2 Without limiting the effect of Rule 8.1, Camelot will declare a Ticket invalid (and will not, therefore, pay any Prize) if:
  - (a) the Ticket has been cancelled; or
  - (b) Camelot reasonably believes the Ticket has been stolen (subject to Rules 10 and 11); or
  - (c) the Ticket is counterfeit, all or part of the Ticket has been forged, or the Ticket fails to pass Camelot's validation and security checks; or
  - (d) the Serial Number of an apparent winning Ticket is not on Camelot's official list of Serial Numbers of Winning Tickets, or a Winning Ticket with that Validation Number has been paid previously; or
  - (e) the Ticket is not on Camelot's list of Tickets issued for the particular Draw (kept on Camelot's Computer System); or
  - (f) the Ticket is not received by Camelot or the Retailer within the relevant claim period set out in Rules 6.3 and 6.4; or
  - (g) Camelot reasonably believes that the Ticket was bought by or on behalf of a person falling in one of the categories in Rule 1.5.
- 8.3 Without limiting the effect of Rule 8.1, Camelot may (at its discretion) declare a Ticket invalid (and will not be obliged to pay any Prize), if:
  - (a) the Ticket is mutilated, altered, unreadable, incomplete or has been tampered with in any manner; or
  - (b) the Ticket has not been issued or sold in an authorised manner by Camelot or a Retailer; or
  - (c) any number on the Ticket is not shown in its entirety or is not fully readable; or
  - (d) the data on the Ticket fails in any material respect to match the record of that Ticket on Camelot's Computer System.
- 8.4 Camelot can keep any Ticket sent to Camelot or given to a Retailer for validation purposes.
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9. Payment of Prizes
- 9.1 Camelot reserves the right to:
  - (a) pay Prizes by cheque, bank transfer or direct credit;
  - (b) withhold a Prize, providing it is acting reasonably, until it is entirely satisfied that a Ticket is valid and the claim has been made in good faith;
  - (c) (without limiting the effect of Rules 10, 11 and 12) withhold a Prize (or recover or seek to recover a Prize already paid) until it has carried out all appropriate checks and enquiries if in its discretion it believes, on reasonable grounds, that the Ticket holder or the person whose name is stated on the back of the Ticket or the person whose name is stated as owner of the Ticket on a Prize Claim Form (or any other form required by Camelot) is not the rightful owner of that Ticket or otherwise lawfully entitled to claim the Prize, or where there is any other reason for Camelot (acting reasonably), to question entitlement to the Prize, for example where there is more than one name stated on the back of a Ticket. Any checks and enquires will be carried out promptly by Camelot;
  - (d) request proof of identity and capacity to claim a Prize, and also to photograph anyone claiming a Prize for Camelot's records;
  - (e) withhold a Prize if You are unable to produce or fail to produce proof of identity when claiming a Prize;
  - (f) request a court to decide who a Prize should be paid to and/or make payment into court.
- 9.2 If a Ticket has more than one Winning Entry each from separate Selections, the Prizes payable for each Entry will be added together and then paid.
- 9.3 Neither Camelot nor any Retailer will be responsible or liable to a person claiming an interest of whatever nature in a lost or stolen Ticket as a result of:
  - (a) the Prize being paid to the holder of an unsigned Ticket; or
  - (b) the Prize being paid to a person claiming to be the person whose name is stated on the back of the Ticket.
  This Rule 9.3 applies whether or not Camelot was made aware of the loss or theft of the Ticket before the Prize was paid.
  
  Camelot will use its best efforts to carry out and ensure that Retailers, or others responsible for paying Prizes, carry out reasonable and appropriate (as decided by Camelot) identity checks and other security measures in relation to payment of any particular Prize amount.
- 9.4 Camelot will not be liable to pay a Prize on a Ticket which it knows or suspects has been resold or otherwise transferred by way of trade.
- 9.5 No interest will be payable on any Prize, including without limitation whilst any checks or enquiries are carried out in relation to a Ticket presented for payment, whilst a dispute about the Ticket or Prize claim is being resolved, or for the period a Prize remains unclaimed.
Payment of Prizes to persons with a disability
- 9.6 If You are a person with a legal, physical or other disability and are claiming a Prize, Camelot may pay the Prize to Your authorised representative.
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10. Lost, Stolen, Destroyed or Damaged Tickets
- 10.1 If You believe You may have owned a Ticket that would have won a Prize in a particular Draw and that Ticket has been lost, stolen or destroyed or is a Damaged Ticket, provided that:
  - (a) You notify Camelot immediately in writing, setting out the following information (to the best of Your knowledge):
    - (i) the date, time and place the Ticket was bought from;
    - (ii) the Game(s) and Draw date(s) the Ticket was bought for;
    - (iii) the date of the Draw You believe the Ticket would have won a Prize in;
    - (iv) the number of Entries You bought, and the numbers chosen; and
    - (v) what You think has happened to the Ticket, and
  - (b) You send Your notification to Camelot's Player Services Department at The National Lottery, PO Box 287, Watford, WD18 9TT or by email to lostticketnotice@national-lottery.co.uk (or any other address or email address advised by Camelot from time to time); and
  - (c) Your notification is received by Camelot by no later than 5.00pm on the 30th day after the date of the relevant Draw,
  Camelot may (if in its discretion it considers You have provided enough information, including, where appropriate, Your Damaged Ticket, to allow it to do so) at its discretion investigate and consider whether Your claim is valid. If Camelot is satisfied that Your claim is valid, it may (at its further discretion and subject to Rules 4, 6, 7 and 9) pay You the Prize for that Ticket within a reasonable time after the end of the Claim Period for that Draw.
  
  Camelot will not consider a claim under this Rule 10.1 if it doesn't receive Your notification within the time frame set out in Rule 10.1(c).
- 10.2 If You believe You may have owned a Ticket that would have won a Prize in a particular Draw and that Ticket has been lost or stolen but You have not notified Camelot within the time frame set out in Rule 10.1(c), provided that:
  - (a) You notify Camelot immediately in line with Rule 10.1 (a) and (b); and
  - (b) Your notification is received by Camelot after 5.00pm on the 30th day after the date of the relevant Draw and before 5.00pm on the 180th day after the date of that Draw; and
  - (c) a Ticket has been sent to Camelot in line with Rule 11 which (in Camelot's reasonable opinion) matches the description of the Ticket that You have notified Camelot about,
  Camelot may (if in its discretion it considers You have provided enough information to allow it to do so) at its discretion investigate and consider whether Your claim is valid. If Camelot is satisfied that Your claim is valid, it may (at its further discretion and subject to Rules 4, 6, 7 and 9), pay You the Prize for that Ticket within a reasonable time after the end of the Claim Period for that Draw.
  
  Camelot will not consider a claim under this Rule 10.2 if it doesn't receive Your notification within the time frame set out in Rule 10.2(b), and a Prize won't be paid under this Rule 10.2 if a Ticket has not been sent to Camelot as a found Ticket in line with Rule 11.
- 10.3 If You believe Your Ticket would have been a Ticket that won a Prize in more than one Draw, Your notification should be received by Camelot within the relevant time frame set out in Rule 10.1(c) or 10.2(b) for the Draw the claim is being made for. You won't need to submit further notifications for subsequent Draws the Ticket would have been valid for.
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11. Found Tickets
- 11.1 If You find a Ticket that:
  - (a) does not have a name or address or other indication of ownership (or it does, but the information cannot be read, is inaccurate or is incomplete so You are unable to return the Ticket to its rightful owner); and
  - (b) is for a Draw that has not yet taken place, or is a winning Ticket for a Draw that has taken place but for which the Claim Period has not expired,
  You should send the Ticket to Camelot's Player Services Department at The National Lottery, PO Box 287, Watford, WD18 9TT (or any other address advised by Camelot from time to time). The Ticket should be sent with a covering letter or note that states Your name, address and contact number as well as any information about how and where the Ticket was found and what steps You have taken to return the Ticket to its owner. Camelot must receive the Ticket and accompanying documents within the Claim Period for the relevant Draw.
- 11.2 If the process in Rule 11.1 has been followed and the Ticket is a Valid Winning Ticket (or becomes a Winning Ticket on or after Camelot receives it), provided that:
  - (a) Camelot has not received a valid notice from anyone claiming they have lost that Ticket or that it has been stolen (see Rule 10); and
  - (b) Camelot is satisfied in its discretion, after carrying out any appropriate investigations, that You took all reasonable steps to return the Ticket to its owner before sending it to Camelot; and
  - (c) Camelot is satisfied that the Ticket was lost by or stolen from the rightful owner and then found by You; and
  - (d) You are acting in good faith,
  Camelot may, within a reasonable time after the end of the Claim Period for the relevant Draw (but without limiting the effect of Rules 9.1(c) and (f)), at its discretion pay You the Prize.
- 11.3 If You submit a Ticket which, in Camelot's reasonable opinion, matches the details of a Ticket that someone else has notified Camelot has been lost or stolen (see Rule 10), Camelot may, at its discretion:
  - (a) investigate and consider the validity of that person's claim if it considers (in its discretion) that the information in that notification is sufficient to enable it to do so; and
  - (b) if satisfied that the person's claim that their Ticket was lost or stolen is valid, at its further discretion pay that person the Prize within a reasonable time after the end of the Prize Claim Period for that Draw.
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12. Ticketless Entries
- 12.1 If You have bought a Ticketless Entry that was not cancelled, and either You do not know the numbers in that Ticketless Entry and want to know the numbers and whether or not You may have otherwise had a Ticket that won a Prize in a particular Draw, or You know the numbers in that Ticketless Entry and believe You may otherwise have had a Ticket that won a Prize in a particular Draw, provided that:
  - (a) You notify Camelot immediately in writing, setting out the following information (to the best of Your knowledge):
    - (i) the date and time You bought the Ticketless Entry, and where You bought that Ticketless Entry;
    - (ii) the Game(s) and Draw date(s) You bought the Ticketless Entry for;
    - (iii) the date of the Draw You believe the Ticketless Entry would have won a Prize in; and
    - (iv) the number of Entries You bought, and the numbers chosen, and
  - (b) You send Your notification to Camelot's Player Services Department at The National Lottery, PO Box 287, Watford, WD18 9TT or by email to lostticketnotice@national-lottery.co.uk (or any other address or email address advised by Camelot from time to time); and
  - (c) Your notification is received by Camelot by no later than 5.00pm on the 30th day after the date of the relevant Draw,
  Camelot will, if in its discretion it considers You have provided enough information to enable it to do so and it is satisfied that the Ticketless Entry existed and that it was bought by You, tell You the numbers for that Ticketless Entry and investigate and consider whether Your claim is valid. If Camelot is satisfied that Your claim is valid, Camelot may (at its further discretion and subject to Rules 4, 6, 7 and 9) pay You Prize within a reasonable time after the end of the Claim Period for that Draw.
  
  Camelot will not consider a claim under this Rule 12 if it doesn't receive Your notification within the time frame set out in Rule 12.1(c).
- 12.2 If You believe Your Ticketless Entry would have been a Ticket that won a Prize in more than one Draw, Your notification should be received by Camelot within the relevant time frame set out in Rule 12.1(c) for the Draw the claim is being made for. You won't need to submit further notifications for the subsequent Draws the Ticket would have been valid for.
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13. Refunds for Cancelled Draws
- 13.1 If there is a Cancelled Draw, Camelot will refund to You the amount You paid for Your Entry into that Cancelled Draw. If You have a Voucher Ticket for the Cancelled Draw, You will be refunded the amount that You would have paid if You bought Your Entry from a Retailer. This Rule does not limit the effect of Rules 17.3 and 17.4.
- 13.2 You will be responsible for claiming any refund You may be entitled to. Camelot will decide (in the reasonable exercise of its discretion) the methods of claiming, payment, the validation of claims and the period within which You must make Your claim. You will have at least 90 days from the date on which the Cancelled Draw should have taken place to claim Your refund. You will also be required to produce Your Ticket (or Voucher Ticket) before any refund or payment will be made. If You have a Ticketless Entry, You will be required to provide such information as Camelot may reasonably require to satisfy itself that You are the owner of that Ticketless Entry.
- 13.3 Camelot and any Retailer will not be liable to pay interest in respect of refunds or payments made under this Rule 13.
- 13.4 This paragraph won't apply to a Draw that is delayed or postponed or to a cancelled draw that does not fall within the definition of a Cancelled Draw in Rule 21.
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14. Draws and Winning Numbers
- 14.1 Camelot will decide the time, frequency, date and method of the Draws for each Game.
- 14.2 Each Draw will:
  - (a) select Winning Numbers at random with the help of mechanical drawing equipment (or any other equipment Camelot may from time to time determine); and
  - (b) be conducted in line with the Draw Procedures and in the presence of a witness who will be a representative of an independent accounting firm.
- 14.3 If a Draw is interrupted because of equipment failure or for any other reason, the Draw will be completed in line with the applicable Draw Procedures for that Game. If a Draw can't take place on the date or at the time fixed, it will take place as soon as reasonably possible after that date.
- 14.4 If any Game draw is declared invalid, another draw will take place in line with the applicable Draw Procedures to determine the Winning Numbers.
- 14.5 The numbers drawn and recorded in writing by the witness mentioned in Rule 14.2(b) will be the Winning Numbers for that Draw.
- 14.6 Camelot will only pay a Prize based on the official results of the relevant Draw recorded in line with Rule 14.5 and electronically recorded in Camelot's Computer System. Camelot won't pay a Prize based on results recorded or obtained from anywhere else, including for example newspapers, winning number telephone lines, or the National Lottery website.
- 14.7 Camelot won't be required to make any payment against any incorrectly announced number(s) at the Draw, and the witness as described in Rule 14.2(b) will confirm the correct number(s).
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15. Information About Winners
- 15.1 Except as required by law, Camelot shall not disclose the identity of any Prize winner without that winner's prior written consent.
- 15.2 You understand and accept that:
  - a) if You present a winning Ticket for validation or to claim a Prize at a Terminal (except a Till-point Terminal), an audible alert may sound to indicate to You and the Retailer that the Ticket is a winner and/or a Prize entitlement message may be presented;
  - b) this audible alert may be heard (and the prize entitlement message may be seen) by other persons nearby.
- 15.3 If You win a Prize, You understand and accept that Camelot may, if required by law, provide a third party with details of any Prize claimed by You or on Your behalf, or paid to You.
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16. Game Closures etc.
- 16.1 Camelot can announce the closing date for an individual Game at any time. No Tickets for that Game will be sold after the closing date.
- 16.2 Camelot can also (at its absolute discretion) suspend or withdraw any Game, suspend the play of any Game from any Terminal and/or deactivate any Terminal at any time.
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17. Limitation of Liability
- 17.1 Retailers are authorised by Camelot to issue Tickets (and certain Retailers are authorised by Camelot to issue Play Cards), to pay certain Prizes for Winning Tickets, to process Ticket cancellations in line with these Rules and to display and/or have available information produced by Camelot in relation to the Games. Retailers are not authorised by Camelot to carry out any other acts or make any admissions whatsoever (unless agreed in writing with Camelot).
- 17.2 Subject to Rule 8.3 and Rule 10, if a Ticket is bought which at the time of issue is unreadable or incomplete or contains the word "void" or "not for sale" or similar wording, Camelot may, provided it is acting reasonably, declare the Ticket void in which case its only liability will be to reimburse the cost of the Ticket. Camelot will not be liable to pay any interest in respect of any such reimbursement made.
- 17.3 Camelot's only obligation is to pay the Prizes won in any Game to the rightful owners of Winning Tickets or winning Ticketless Entries, or provide a refund in the circumstances set out in these Rules. Neither Camelot nor any Retailer will be liable in any circumstances for any loss of whatever nature other than the non-payment of a Prize or the non-payment of a refund You are entitled to under these Rules. In particular but without limitation, neither Camelot nor any Retailer will be liable for any loss of profits, special, indirect or consequential loss, suffered or incurred by You (or any holder or owner of a Play Card or Ticket, any person claiming a Prize during the Claim Period, or any other person) that arises out of the withdrawal of any Game or from the participation or non-participation of You or any person in any Game. This includes the loss, for whatever reason, of the chance to participate in that Game.
- 17.4 Neither Camelot nor any Retailer will be liable to any person for:
  - (a) events beyond their reasonable control and expectations (for example war, strike, lockout, industrial action, fire, flood or drought);
  - (b) the failure or destruction of, or damage to, all or part of the computer systems or records of Camelot or any third party (including, without limitation, Camelot's Computer System);
  - (c) any mistakes caused by all or part of the computer systems or records of Camelot or any third party (including, without limitation, Camelot's Computer System);
  - (d) delays, losses, mistakes or omissions in or made by the postal or other delivery service or by the banking system;
  - (e) any other action or event which prevents or hinders the registration of a valid Entry or the issue of a valid Play Card or Ticket;
  - (f) the refusal to issue a Play Card or sell an Entry to any person or to allow any person to play a Game;
  - (g) any losses caused by You, including misuse or unauthorised use of passwords and money lost by playing the Games;
  - (h) any losses caused by the failure or malfunction of Your equipment, technology or internet service provider or mobile phone network operator, or the equipment, technology, internet service provider or mobile phone network operator of any other person or third party.
- 17.5 Nothing in these Rules excludes or limits (a) any person's liability (i) for fraud; or (ii) for death or personal injury caused by breach of any duty that person may have to take reasonable care or exercise reasonable skill; or (b) any other liability which cannot lawfully be excluded or limited.
- 17.6 You acknowledge and agree that You do not rely on, and shall have no remedy in respect of, any statement, representation or warranty (in each case whether negligently or innocently made) or understanding of any person whether or not that person is a party to these Rules.
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18. Disputes and Camelot's Decisions
- 18.1 Camelot's decision about whether or not a Ticket is a Winning Ticket or whether a ticket that a Ticketless Entry relates to would have been a Winning Ticket (or in relation to any other matter or dispute that arises out of the payment or non-payment of Prizes) will be final and binding, provided that it is a reasonable decision. Without limiting the effect of the previous sentence, following any such decision made by Camelot, Camelot may (at its discretion) reimburse the cost of the Ticket or Ticketless Entry or replace the disputed Ticket or Ticketless Entry with a Ticket for any current Game of the same price.
- 18.2 The remedy in Rule 18.1 will be the Player's sole and exclusive remedy, and any reimbursement or replacement will fully discharge Camelot from any liability in respect of such a dispute. Camelot will not be liable to pay any interest in respect of any reimbursement made under this Rule 18.
- 18.3 Camelot may withhold payment of a Prize and/or make an equivalent payment into court until any dispute has been resolved.
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19. General
- 19.1 Any person who obtains a Play Card, buys a Ticket, submits a Ticket for validation or submits a Prize Claim Form or any notice under Rules 10, 11 and 12, or who otherwise claims a Prize in whatever capacity, agrees to be bound by the provisions of any applicable legislation, these Rules, the relevant Game Procedures, any Game Specific Rules that apply (all as amended from time to time) and any other rules or procedures Camelot may issue in respect of that Game (including any conditions or explanations appearing on a Play Card, Play Slip or Ticket).
- 19.2 Camelot may change these Rules and any Game Procedures, Game Specific Rules, Draw Procedures and any other rules or procedures issued by Camelot, at any time. The changes will be effective from the date of their publication (or any earlier time Camelot states) and will apply to Entries bought after publication of the changes, and/or Entries bought before that date if reasonable in the circumstances.
- 19.3 These Rules, the applicable Game Procedures and any Game Specific Rules, and the conditions and explanations appearing on Play Slips, Play Cards and Tickets together set out the full extent of Camelot's obligations and liabilities to You in relation to Games and form the contract between Camelot and You for each Game. If there is any conflict between these documents, they will apply in the following order (unless Camelot states otherwise and except as set out in Rule 19.9): (a) the applicable Game Specific Rules (taking first priority); (b) the applicable Game Procedures; (c) these Rules; (d) any conditions and explanations appearing on a Play Slip, Play Card and Ticket.
- 19.4 If any provision (or part of a provision) in any of the documents mentioned in Rule 19.3 is decided by a court of competent jurisdiction to be void and/or unenforceable, that decision will only affect the particular provision (or part of the provision) and will not, in itself, make the other provisions void or unenforceable.
- 19.5 Where You provide Camelot with personal information about Yourself in relation to a Prize claim (e.g. Your name, address and bank details), Camelot can hold and process that personal information in relation to that Prize claim and to fulfil its obligations under its licence to operate The National Lottery (granted under section 5 of the Act). Camelot is also entitled to pass Your personal information (provided to Camelot under any circumstances) to the Commission or another third party acting on behalf of Camelot to verify and/or use that information for the purposes set out in these Rules, any Game Procedures or any Game Specific Rules. Camelot is required to keep Your information until the licence expires (31 January 2023) but will only disclose it to anyone other than those mentioned in this Rule 19.5 if required to by law or with Your consent. By passing Your personal information to Camelot, You agree and consent to Camelot holding and processing it in this way.
- 19.6 Camelot may record telephone calls made between Camelot representatives and any person for all parties' protection.
- 19.7 You may not assign or otherwise transfer (in whole or in part) Your rights and/or obligations under these Rules. Camelot may assign or otherwise transfer its rights and/or obligations under these Rules in whole or in part to any third party at its sole discretion.
- 19.8 Except if Camelot assigns or transfers its rights and/or obligations under these Rules, a person who is not a party to these Rules has no rights under the Contracts (Rights of Third Parties) Act 1999 (as amended or re-enacted from time to time, and any subordinate legislation made under that Act) or otherwise to enforce any provision of these Rules.
- 19.9 Camelot has agreed with the Commission a procedure for dealing with non-player funded Entries that can't be withdrawn from a Draw(s). In this situation, Camelot or a relevant third party will pay for those Entries and any prize won by a non-player funded Entry will be transferred to the National Lottery Distribution Fund at the end of the Claim Period. Prizes won by other Winning Entries (as defined in the relevant Game's Game Procedures) will not be adjusted. For this Rule only, if there is any ambiguity or inconsistency between these Rules and the relevant Game Procedures (and any Game Specific Rules), this Rule will take priority.
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20. Law

The relevant law for these Rules is English law. Any legal proceedings will be heard in the English courts.
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21. Definitions

The following words and terms will have the meanings given to them below when used within these Rules (unless the context clearly indicates otherwise).

Act:

The National Lottery etc. Act 1993 (as amended or re-enacted from time to time) and any subordinate legislation made under that Act.

Camelot:

Camelot UK Lotteries Limited, a company registered in England and Wales, whose registered office is at Tolpits Lane, Watford, Hertfordshire, WD18 9RN.

Camelot's Computer System:

The computer systems used by or on behalf of Camelot from time to time to operate National Lottery games, facilitate Entries and pay Prizes.

Cancelled Draw:

Any Draw which does not take place because either of Camelot's licence to operate The National Lottery (granted under Section 5 of The Act) or Camelot's licences to promote the Games (granted under Section 6 of the Act) have expired, or have been suspended or revoked.

Claim Period:

Has the meaning given to it in Rule 6.3(a).

Commission:

The Gambling Commission (being the body appointed to regulate The National Lottery) or any other body appointed to regulate The National Lottery from time to time.

Damaged Ticket:

A Ticket which has been damaged, mutilated or altered, or is unreadable or incomplete, to the extent that it cannot be validated.

Draw:

The process which results in the random selection by Camelot of a set of Winning Numbers for a Game.

Draw-Based Game:

Has the same meaning as Game.

Draw Procedures:

The draw procedures that apply to a Draw, as determined by Camelot from time to time.

Entry:

An entry into a Game (in line with the relevant Game Procedures) which has been registered as an entry on Camelot's Computer System.

Exchange Ticket:

The Ticket issued by the Terminal when a winning Multi-Draw Ticket is presented for payment, provided that the Ticket presented is still valid for future Draws. The Exchange Ticket will show the remaining number of Draws and range of Draw dates the Ticket remains valid for.

Game:

A National Lottery game played at a Retailer, the result of which is determined by a Draw.

Game Procedures:

A written document issued by Camelot for a particular Game in addition to these Rules that includes the Game name, the price per Entry, how to play, how a Prize is won, the dates and/or frequency of Draws, the Game Prize Structure, how Prize winners are determined, and any other relevant information for the Game. Game Procedures for all Games (except the EuroMillions and Millionaire Raffle Games which have their own separate Games Procedures) can be found in the Players' Guide.

Game Specific Rules:

Any rules or conditions issued by Camelot in addition to or as a substitute for these Rules, which apply only to a particular Draw-Based Game.

Lucky Dip:

A selection of different numbers which are randomly selected by Camelot's Computer System on Your behalf for a Game.

Multi-Draw Ticket:

One Ticket that allows You to play a Game for a number of Draws. Camelot will determine from time to time the maximum number and frequency of Draws You can choose.

National Lottery Distribution Fund:

Has the meaning set out in the Act.

Play Card:

A printed card made available by Camelot which contains one or more Selections and/or Lucky Dip requests and which You can use to make an Entry at a Terminal.

Play Slip:

A preformatted slip made available by Camelot which shows the range of numbers You can choose Your Selection from to make an Entry or obtain a Play Card at a Terminal, other than a Till-point Terminal.

Player:

Has the same meaning as You.

Players' Guide:

The document containing the Game Procedures for all Games (except for EuroMillions and Millionaire Raffle) and any other information decided by Camelot from time to time including, without limitation, the price of a Game.

Prize:

A prize won by a Player in a Game. Reference in these Rules to payment of Prizes includes the awarding of non-cash Prizes.

Prize Claim Form:

The form issued by Camelot which is required to be completed and submitted to be eligible to claim certain Prizes in line with these Rules.

Prize Structure:

The value of Prizes and odds of winning in an individual Game as determined by Camelot and set out in the Game Procedures for the relevant Game.

Refund Till:

The machine in certain Retailers which allows Tickets and Ticketless Entries bought at Till-point Terminals to be cancelled.

Regional Centre:

A National Lottery office designated as a Regional Centre by Camelot. Details of the current Regional Centres are shown at the end of these Rules.

Retailer:

Any person, firm or company authorised by Camelot to sell Tickets and/or to pay Prizes for Winning Tickets.

Selection:

A set of numbers chosen by You or a Lucky Dip for a particular Game.

Serial Number:

The unique number assigned by Camelot's Computer System and printed on a Ticket which, subject to these Rules, is part of the verification process for confirming the Ticket as a Winning Ticket. The Serial Number may be in the form of digits and/or a bar code or any other form.

Terminal:

The machine which allows Tickets to be printed and, except in the case of selected Till-point Terminals, Tickets to be validated.

Ticket:

The ticket for a Game issued by a Terminal to record Your Entry(ies), the Game(s), the Draw date(s), and any other information Camelot determines from time to time.

Ticketless Entry:

An Entry bought by an eligible member of the public from a Till-point Terminal but for which no Ticket nor any part of a Ticket is produced. For the avoidance of doubt, no person has any right to buy a Ticketless Entry.

Till-point Terminal:

Certain Retailers are allowed to sell Tickets from their own tills. These tills are known as Till-point Terminals. Till-point Terminals can print Tickets and, in selected Retailers, validate Prizes.

Validation Requirements:

Camelot's Ticket validation requirements referred to in Rule 8 or as otherwise determined by Camelot from time to time.

Voucher Ticket:

A non-cancellable Ticket issued by Camelot or a Retailer when a valid National Lottery voucher (that voucher being a pre-printed banknote style document issued by Camelot and which may be exchanged by the holder at Retailers for a Voucher Ticket) is presented.

Winning Entry:

An Entry which entitles You to a Prize.

Winning Numbers:

The numbers and/or letters used to determine the Winning Entry(ies) for a Game.

Winning Ticket:

A winning Ticket which meets all the Validation Requirements.

You:

A member of the public who is eligible to buy Entries, and who buys or otherwise acquires an Entry.

Contact numbers & addresses

Telephone enquiries

The National Lottery Line: 0845 9 100 000 (0370 737 3983 for complaints)

For the hard of hearing using Minicom equipment, please call 0845 100 045 (0370 737 8249 for complaints).

Calls from a BT line are charged at your calling plan's standard network rate. Mobile and other providers' charges may vary.

Postal Enquiries

The National Lottery
PO Box 251
Watford
WD18 9BR

E-mail

help@national-lottery.co.uk

Website

www.national-lottery.co.uk

National Lottery regional centre addresses

Liverpool

The National Lottery
5 Tiger Court
Kings Drive
Kings Business Park
Prescot
Knowsley
Liverpool
L34 1BH
Tel: 0151 236 1796

Watford

The National Lottery
Tolpits Lane
Watford
WD18 9RN
Tel: 01923 425000

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RULES FOR DRAW-BASED GAMES PLAYED INTERACTIVELY

FOURTEENTH EDITION EFFECTIVE 30th June 2013

Addendum to the Rules for Draw-Based Games Played Interactively (14th Edition)

The following changes to the current Rules for Draw-Based Games Played Interactively (14th Edition) will be effective from 11th May 2014:

Rule 2

The words "Players cannot apply to play by (or set up play by) Direct Debit via the Mobile Site, and" will be deleted from the definition of 'Online Direct Debit Player'.

Rule 4(B) will be deemed to be amended to clarify that:

Players will not be able to apply to set up a new Direct Debit.
Online Direct Debit Players will not be able to edit an existing Direct Debit Play Slip (including, for example, editing Selections and adding or removing lines).

The National Lottery, Tolpits Lane, Watford WD18 9RN

(Please address all enquiries to Camelot UK Lotteries Limited)

1. Introduction
2. Definitions
3. Status of these Rules
4. Draw-Based Games Played Interactively
5. Miscellaneous

1. Introduction

These Rules for Draw-Based Games Played Interactively ("Rules") apply to all Draw-Based Games Played Interactively. The Company will issue Game Procedures for each individual Draw-Based Game Played Interactively, and may issue Game Specific Rules for a particular Draw-Based Game Played Interactively. By playing a Draw-Based Game Played Interactively, Players agree to be bound by these Rules, the Terms and Conditions, the relevant Game Procedures and the Privacy Policy. All capitalised terms are defines in Rule 2 below.

The Draw-Based Games Played Interactively form part of the National Lottery and are only available to play once a Player has successfully undertaken Full Registration and has accepted the Terms and Conditions.

These Rules do not apply to Draw-Based Games played by Offline Direct Debit or otherwise than via the Interactive System, which are subject to the National Lottery Rules for Draw-Based Games Played at Retailers or by Offline Direct Debit.

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2. Definitions

Unless the context clearly indicates otherwise, the following words and terms shall have the meanings set out below. Capitalised terms used but not defined in the Rules shall have the meaning indicated in the Terms and Conditions.

'Account'

means a Player's account maintained on the Interactive System.

'Act'

means The National Lottery etc. Act 1993 as amended.

'Central Computer System'

means the computer systems operated by, or on behalf of, the Company from time to time which facilitate the playing of, and contain a record of all selections made in relation to, National Lottery games including, without limit, any Selections made as part of a Play.

'Claimant'

means a Player who submits a claim for a prize in accordance with these Rules and the Terms and Conditions.

'Claimed Play'

means a Play in respect of which a claim for a Prize is made in accordance with these Rules.

'Commission'

means the Gambling Commission, being the body appointed to regulate the National Lottery or such other body as may be appointed to carry out its functions from time to time.

'Company'

means Camelot UK Lotteries Limited, a company registered in England and Wales, whose registered office is at Tolpits Lane, Watford, Hertfordshire, WD18 9RN.

'Day'

means any calendar day subject to the Company's hours of operation for Draw-Based Games Played Interactively from time to time.

'Direct Debit'

means making payment to the Company by direct debit.

'Direct Debit Details'

means that part of the Site (excluding the Mobile Site) which contains details relating to an Online Direct Debit Player including, but not necessarily limited to, name and address of bank or building society, sort code, name of the Player's bank or building society account and a schedule of payment details.

'Direct Debit Play'

means an entry into a Draw-Based Game Played Interactively, payment for which has been received by Direct Debit in accordance with Rule 4(B) below. A Direct Debit Play cannot be made via the Mobile Site.

'Direct Debit Play Slip'

means the graphical representation of a play slip available on the Site (excluding the Mobile Site) on which an Online Direct Debit Player may enter his Selection(s).

'Direct Debit Prize'

means a Prize (other than an Interactive Prize) won by an Online Direct Debit Player from a Direct Debit Play.

'Draw'

means the process which culminates in the selection by the Company of a set of Winning Numbers for a National Lottery game on a random basis.

'Draw-Based Game' or 'Game'

means a National Lottery game, the result of which is determined by a Draw and in which a Player's Selection is recorded on the Central Computer System.

'Draw-Based Game Played Interactively'

means a Draw-Based Game which can be played by Players via the Interactive System.

'Draw Break'

means the point in time before a Draw at which no further Selections will be entered into a Draw and/or Game.

'Draw Break Period'

means the period of time, commencing at and including Draw Break, during which Plays, in the Game to which the Draw Break relates, are unavailable.

'Draw Day'

means the day of the week upon which the Draws for a particular Lottery Draw Game occur.

'Draw Procedures'

means the draw procedures to which any Draw shall be subject as determined by the Company from time to time.

'Full Registration'

means the process of successfully registering as a Player by opening an Account and providing all required information including debit card details.

'Game Procedures'

means any procedures or conditions (including, without limit, the relevant name of a Draw-Based Game Played Interactively, how a prize is won, Prize Structure and Play Style) issued by the Company in addition to these Rules and the Terms and Conditions which apply to a particular Draw-Based Game Played Interactively and which are identified by the Company as Game Procedures. The definition of 'Games Procedures' in these Rules also includes any Game Specific Rules, unless otherwise stated.

'Games-Related Information'

means a Player's Transaction History, Game History and any information the Company requires a Player to submit to it before providing that Player with access to the Draw-Based Games Played Interactively which may include, without limitation, the Player's name, user name, password, telephone (including mobile phone) number, debit card details, security information, address details, Identification Information, email address, date of birth and gender.

'Game Specific Rules'

means any rules or conditions issued by the Company in addition to or in substitution for these Rules, which apply only to a particular Draw-Based Game Played Interactively and which are identified by the Company as Game Specific Rules.<

'High Tier Prize'

means an Interactive Prize of which the value is in excess of £5,000.

'Identification Information'

means information used to establish the identity of a Player, including information required by the Company to verify the authenticity of that information. Such information could include any element of the Games-Related Information and, in the case of a Claimant, that Claimant's passport, driver's licence and utility bills.

'Interactive Contact Centre'

means the Company's registration and customer services helpline, contact details of which are set out in the "Contact Us" section of the Site.

'Interactive Play Slip'

means the graphical representation of a play slip available on the Site on which a Player (other than an Online Direct Debit Player) may view his Selection.

'Interactive Prize'

means a Prize (other than a Direct Debit Prize) won by a Player from a Play (other than a Direct Debit Play).

'Interactive System'

means the system (accessible via the Site but all elements of which may not be accessible via the Mobile Site) established and operated by the Company for the purpose of registering Players, administering Accounts, facilitating Plays, holding Games-Related Information and paying Prizes.

'Low Tier Prize'

means an Interactive Prize of up to (and including) £500.

'Lucky Dip®'

means a set of numbers which, instead of being selected by a Player, are selected on a random basis by the Company's Central Computer System on behalf of that Player for the purpose of making a Play or Plays.

'Medium Tier Prize'

means an Interactive Prize of between £501 and £5,000 (inclusive).

'Minor'

means a person who has not reached the age of 16 years.

'Mobile Site'

means the mobile website m.national-lottery.co.uk.

'National Lottery'

has the meaning set out in the Act.

'National Lottery Distribution Fund'

has the meaning set out in the Act.

'National Lottery game'

means any lottery or series of lotteries having the same name and operating under the same Games Rules and Game Procedures, that forms or form part of the National Lottery.

'Offline Direct Debit'

means the entitlement to participate in some Draw-Based Games for a multiple number of Draws by postal or telephone application otherwise than by purchasing a ticket from a Retailer's outlet or via the Interactive System.

'Online Direct Debit Applicant'

means a Player who applies to play a Draw-Based Game by Direct Debit via the Site (excluding the Mobile Site).

'Online Direct Debit Player'

means a Player whose online application to play by Direct Debit has been accepted by the Company and has not been terminated, cancelled, suspended or closed. Players cannot apply to play by (or set up play by) Direct Debit via the Mobile Site, and Online Direct Debit Players cannot amend their Direct Debit details via the Mobile Site.

'Play'

means an entry into a Draw-Based Game Played Interactively (including Direct Debit Plays unless otherwise stated) in accordance with the Play Style for that Draw-Based Game Played Interactively.

'Play Style'

means the method of interactive participation in a Draw-Based Game by a Player via the Site as specified in the Game Procedures for the relevant Draw-Based Game.

'Play Validation Requirements'

means the Company's Play validation requirements set out or referred to in these Rules as such validation requirements may be amended by the Company from time to time.

'Player'

means a person who has successfully completed Full Registration and who is eligible to purchase Plays via his Account and whose Account has not been terminated, cancelled, suspended or closed and includes, where the context permits, an Online Direct Debit Player.

'Player History Screens'

means the screens devoted to the display of a Player's transaction history accessed via the "My Details" section of the Site.

'Privacy Policy'

means the policy established by the Company in respect of the use and storage of Players' personal information (including, but not limited to Games-Related Information), as such policy may be amended from time to time.

'Prize'

means an Interactive Prize or a Direct Debit Prize.

'Prize Claim Form'

means the printed form issued by the Company which a Player may be required to complete and submit to be eligible to claim certain Prizes in accordance with these Rules.

'Prize Structure'

means the value and odds of winning Prizes for an individual Draw-Based Game and the prize tiers within a Draw-Based Game and the chances of winning a Prize in each tier in an individual Draw-Based Game as determined by the Company and as specified in the relevant Game Procedures.

'Regional Centre'

means a National Lottery office designated as a regional centre by the Company.

'Retailers'

means the Company or any person, firm or company authorised by the Company to sell tickets and/or to pay Prizes in respect of Draw-Based Games played otherwise than via the Interactive System or by Offline Direct Debit.

'Selection'

means the set of numbers chosen by a Player (whether chosen by himself or via Lucky Dip) for the purpose of making a Play or Plays.

'Site'

means the website www.national-lottery.co.uk and, unless otherwise indicated or unless the context does not permit, includes the Mobile Site.

'Terms and Conditions'

means the Interactive Account Terms and Conditions.

'Ticket'

means in the case of a Play made via the Site the graphical representation of a Player's Selection.

'Ticket Number'

means the alphanumeric number included as part of a Ticket which is unique to and which identifies a particular Play and which is recorded in the Central Computer System and in a Player's Transaction History.

'Valid Winning Play'

means a winning Play which meets all the Play Validation Requirements.

'Week'

means the period from 6 a.m. on any Sunday to 11 p.m. on the following Saturday.

'Winning Numbers'

means the numbers and/or letters used to determine the winning entries for a Draw-Based Game.

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3. Status of these Rules
- (A) These Rules, the Terms and Conditions, the Privacy Policy and the applicable Game Procedures set forth the full extent of the obligations and liabilities of the Company to Players of the Draw-Based Games Played Interactively.
- (B) To the extent of any conflict or inconsistency, the order of precedence for these Rules, the Terms and Conditions, the Privacy Policy, the applicable Game Procedures and any applicable Game Specific Rules shall be in descending order as follows:
  - (a) the applicable Game Specific Rules;
  - (b) the applicable Game Procedures;
  - (c) these Rules;
  - (d) the Terms and Conditions (excluding, for this purpose, the Privacy Policy);
  - (e) the Privacy Policy.
- (C) Draw-Based Games may be played via Retailers and by Offline Direct Debit and such plays will be subject to the National Lottery Rules for Draw-Based Games Played at Retailers or by Offline Direct Debit. To the extent of any conflict or inconsistency between the National Lottery Rules for Draw-Based Games Played at Retailers or by Offline Direct Debit and these Rules in respect of a Draw-Based Game Played Interactively, these Rules shall prevail.
- (D) The Company may change these Rules, and/or the Terms and Conditions, including the Privacy Policy and/or the Game Procedures for any and/or all of the Draw-Based Games Played Interactively at any time. Such changes shall be prospective (save that changes shall be applicable to prior Draw-Based Games Played Interactively so far as they relate to claim and Prize payment procedures) and shall be binding on Players and will take effect immediately on posting of the revised documentation on the Site, or on notification to Players by email or by post that such changes have taken place (whichever takes place sooner). Players hereby agree that they will be bound by such changes when they next claim a Prize, or on the next occasion they play the Draw-Based Games Played Interactively or access their Account following the changes taking place, or (where relevant) following acceptance of the changes, whichever is the sooner.
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4. Draw-Based Games Played Interactively
- (A) Sale of Game Plays
  - (1) Each Play shall be sold by the Company for the price stated in the relevant Game Procedures (excluding the Game Specific Rules) provided however that nothing in these Rules or the Terms and Conditions shall prevent the Company issuing Plays to Players without charge to such Players in connection with promotional activity for the National Lottery or as a Prize in a Draw-Based Game Played Interactively.
  - (2) Interactive Play Slips and Direct Debit Play Slips are provided for the convenience of Players, and shall have no monetary or Prize value nor will they constitute evidence of a Play or of the numbers selected. A Valid Winning Play shall be the only valid basis for claiming a Prize.
  - (3) Players acknowledge and accept that no Selection will be entered into a Draw after the relevant Draw Break (which will normally occur thirty (30) minutes before the relevant Draw takes place).
  - (4) Not used.
  - (5) Not used.
  - (6) Not used.
  - (7) Not used.
  - (8) Not used
  - (9) If a Play is not recorded on the Company's Central Computer System that Play is not valid.
  - (10) In registering to open an Account and play the Draw-Based Games Played Interactively, Players acknowledge that the Draw-Based Games are games of chance, that the outcome of a Play, in the case of Draw-Based Games, is determined by the selection of Winning Numbers at random with the aid of mechanical drawing equipment or such other equipment as the Company may from time to time have determined, and that playing the Draw-Based Games Played Interactively does not involve the exercise of any skill or judgment by a Player.
  - (11) Players may not purchase a Play when located in any jurisdiction other than the UK or Isle of Man.
- (B) Playing by Direct Debit
  - (1) Some Draw-Based Games will be available to Players to play by Direct Debit. An Online Direct Debit Applicant can apply to play such Draw-Based Games by Direct Debit by completing the necessary details on the Site (excluding the Mobile Site) and submitting such details, with the required payment authority to the Company via the Site (excluding the Mobile Site). An Online Direct Debit Applicant must be located in the UK or Isle of Man at the time of submitting the details and payment authority. For the avoidance of doubt, an Online Direct Debit Applicant cannot apply to play by Direct Debit on the Mobile Site.
  - (2) An Online Direct Debit Player may cease playing by Direct Debit by the giving of notice in accordance with the termination procedures detailed on the Site (excluding the Mobile Site) and the Terms and Conditions or such other termination or suspension method as the Company may permit from time to time. The Company can terminate or suspend in accordance with the Terms and Conditions.
  - (3) Payment for playing by Direct Debit shall be made by Direct Debit as the Company shall permit. Payment must be to the Company or to such other person as the Company shall direct, or by such other method as the Company shall, with the consent of the Commission, permit from time to time.
  - (4) The criteria in paragraphs (a) - (f) below must be satisfied before playing by Direct Debit can commence:
    - (a) the Online Direct Debit Applicant is recognised by checks carried out by the Company as being a resident of the UK or Isle of Man;
    - (b) the Online Direct Debit Applicant is not a Minor;
    - (c) the Online Direct Debit Applicant must hold a UK or Isle of Man bank (or building society) account out of which the Direct Debit shall be made;
    - (d) where debit card details have been supplied, the debit card details supplied are those of a UK or Isle of Man debit card linked to a UK or Isle of Man bank (or building society) account in respect of which the Online Direct Debit Applicant is an authorised user;
    - (e) the card referred to in (d) above has not been reported as lost or stolen or has not been supplied in relation to another Account; and
    - (f) where required the Online Direct Debit Applicant is able to verify the authenticity of any information he has supplied to the Company by a method to be determined by the Company in its sole discretion.
    - Thereafter, the criteria in paragraphs (g), (h) and (i) below must continue to be satisfied by the Online Direct Debit Player at all times whilst the Online Direct Debit Player is playing by Direct Debit:
    - (g) he must continue to be recognised by checks carried out by the Company as being a resident of the UK or Isle of Man and the Online Direct Debit Player may only amend or attempt to amend the details of any Draw-Based Game played by him by way of Direct Debit whilst located in the UK or Isle of Man;
    - (h) he must continue to hold a UK or Isle of Man bank or building society account out of which the Direct Debit shall be made. The Online Direct Debit Player may change his Direct Debit Details only whilst located in the UK or Isle of Man; and
    - (i) he may not be in one of the categories of people referred to Rule 4(C)(1).
    - For the avoidance of doubt, a Direct Debit Player cannot amend his Direct Debit Details, or view certain Direct Debit Details, via the Mobile Site.
  - (5) The Online Direct Debit Applicant will be required to supply certain information to the Company during the application to play by Direct Debit which will assist the Company (i) in determining whether or not the Online Direct Debit Applicant meets the criteria set out above and (ii) to verify the Online Direct Debit Applicant's eligibility to play by Direct Debit. This information will include but will not be limited to the Online Direct Debit Applicant's payment details. The Company further reserves the right to request an authentication agency to verify such information relating to the Online Direct Debit Applicant. If the Company is not satisfied that the information provided (i) is adequate and/or (ii) has been verified by the Company or any authentication agency, then the Company may refuse an application to play by Direct Debit in its absolute discretion.
  - (6) The Company may be required to share the Online Direct Debit Applicant's personal information it obtains about the Online Direct Debit Applicant, while processing his application for playing by Direct Debit, or about the Online Direct Debit Player, during the period that he is playing by Direct Debit or at any time, with the Commission. The Company may also share this information with third parties in order to process the Online Direct Debit Applicant's application and to manage the Account once the application is processed. The Company and, on its behalf, third parties may undertake checks to ensure that the Online Direct Debit Applicant and/or the Online Direct Debit Player is entitled to authorise that direct debit and that he has sufficient funds to play the Draw-Based Games he has chosen to play.
  - (7) The Company may in its absolute discretion refuse to accept an application to play by Direct Debit. Upon acceptance and processing by the Company of a completed application to play by Direct Debit, it is the Online Direct Debit Player's responsibility to check the accuracy of his Direct Debit Play Slip, his Direct Debit Details and his Tickets(s).
  - (8) An Online Direct Debit Player's Selection will not be entered into a Draw and the Online Direct Debit Player shall not be entitled to any Prize for that Draw in respect of such Selection where the Online Direct Debit Player's payment has not been received by the Company at least 48 hours (or such other time period prescribed by the Company) before the relevant Draw.
  - (9) Subject to Rule 4(B)(10) a Direct Debit Play shall be void and shall not in any case entitle its holder to a Prize if:
    - (a) the Company has not received the payment required by it for that Direct Debit Play by 48 hours (or such other time period prescribed by the Company) before the date on which the Direct Debit Play would have, but for such non-payment, become a Direct Debit Play containing numbers which match the Winning Numbers; or
    - (b) the Online Direct Debit Player no longer meets the criteria set out in paragraphs (g), (h) and (i) of Rule 4(B)(4).
  - (10) The Company reserves the right, in respect of an Online Direct Debit Player, to delay the commencement of playing by Direct Debit or suspend playing by Direct Debit when the relevant payment is not received within the period specified in Rule 4(B)(9).
  - (11) The Online Direct Debit Player will be responsible for notifying the Company of any errors or omissions in respect of any data recorded in his Direct Debit Play Slip or in his Direct Debit Details or in his Ticket(s). The Company shall not be responsible for any errors or omissions in respect of any data recorded in a Direct Debit Play Slip or Direct Debit Details or Ticket(s) or for any loss of whatever nature suffered or incurred by any person as a result of any such errors or omissions affecting a Direct Debit Play Slip or Direct Debit Details or Ticket(s).
  - (12) Selections contained in a Direct Debit Play Slip may only be changed in accordance with the Company's procedures available on the Site (excluding the Mobile Site).
  - (13) Subject to the provisions of Rules 4(B)(9) and (17), playing by Direct Debit shall commence on the date of the first Draw recorded on the Direct Debit Details.
  - (14) Except as hereinafter provided, the Direct Debit Play Slip and/or Direct Debit Details shall confirm that, for the recorded Draw-Based Game(s) and Draws of the recorded frequency held by the Company from and including the starting date shown therein the Online Direct Debit Player is deemed to have purchased each of the Selections indicated by the Direct Debit Play Slip and/or the Direct Debit Details.
  - (15) Notification of any change in the name and address of any Online Direct Debit Player may be made on the Site (excluding the Mobile Site) upon confirmation by the Online Direct Debit Player, of his password, user name and certain of his security information. Notification of any change may also be made in writing or by such other method as the Company may permit from time to time, signed by the Online Direct Debit Player, providing details of the change. The notification must be sent to The Interactive Contact Centre, Camelot UK Lotteries Limited, Tolpits Lane, Watford, Herts WD18 9RN or such other address advised by the Company.
  - (16) It shall be the sole responsibility of the Online Direct Debit Player to verify that the Direct Debit Play Slip and/or the Direct Debit Details correctly shows the number of Selections, the Game, the Draw frequency and the commencement date of playing by Direct Debit. In the event that the Online Direct Debit Player considers that the Direct Debit Play Slip and/or the Direct Debit Details do not show the correct information, he shall notify the Company as soon as reasonably practicable, and in any event within the timescales prescribed by the Company, of which details are incorrect.
  - (17) In the event of a conflict or discrepancy between the information (including the numbers) contained in the Direct Debit Play Slip and/or the Direct Debit Details and/or the Ticket(s) and the information contained in the Central Computer System, the information registered in the Central Computer System shall prevail and in particular only the numbers registered in the Central Computer System shall be included in the Draws on the Draw dates registered in the Central Computer System.
  - (18) The liability of the Company for any loss of whatever nature suffered or incurred by an Online Direct Debit Player as a result of any conflict or discrepancy whether or not the same was caused by an act or omission of the Company, its employees, retailers, co-promoters or other third parties and, whether in negligence or otherwise, is limited to the amount of the monies paid for the relevant Online Direct Debit Player's Direct Debit Play for which loss has been suffered, as the case may be.
  - (19)
    - (a) Direct Debit Prizes of less than £5,000 will be paid at the Company's discretion by cheque or direct credit. If a Direct Debit is paid from a joint account, that will constitute the Online Direct Debit Player's authority to pay any Direct Debit Prize by direct credit into that account, notwithstanding that such payment may amount to disclosure of the Direct Debit Prize to the other holders of that account.
    - (b) Direct Debit Prizes of £5,000 or more and up to and including £50,000 will be paid by cheque and will be sent by mail to, and at the risk of, the Online Direct Debit Player in accordance with the Company's procedures.
  - (20) Direct Debit Prizes of over £50,000 must be claimed in person at the Online Direct Debit Player's home, other agreed location or at a Regional Centre and will be payable by cheque, other approved instrument, or direct credit at the Company's option. The Company will contact the Online Direct Debit Player and invite him to claim the Direct Debit Prize at the Online Direct Debit Player's home, other agreed location or at a Regional Centre.
  - (21) Claimants may be required to present such identification as proof of entitlement to Direct Debit Prizes as the Company shall require (including, without limit, Identification Information and capacity to claim). The Company reserves the right to withhold payment of any Direct Debit Prize until it is entirely satisfied as to the validity of any Direct Debit Play and the good faith of the Claimant. The Company reserves the right to photograph any Claimant for security purposes.
  - (22) The Company reserves the right to cancel, alter or modify at any time the whole or any part of the Draw-Based Game for which the Online Direct Debit Player has a Direct Debit Play, including these Rules and the Game Procedures relating to that Draw-Based Game, and to cancel, alter or modify the Direct Debit Play or any condition attaching to Direct Debit Play to the extent necessary or appropriate to reflect any such cancellation, alteration or modification and to notify the Online Direct Debit Player as the case may be, of such cancellation, alteration or modification of that Direct Debit Play.
  - (23) Subject to Rule 4(B)(22), in the event of cancellation of a Draw, the Company will provide the Online Direct Debit Player with an equivalent Direct Debit Play on an alternative Draw Date. In the event of the cancellation of a Direct Debit Play the Company will make a proportionate refund to the Online Direct Debit Player.
  - (24) In the event of alteration or modification of a Draw-Based Game or a Draw, or of any conditions attaching to playing by Direct Debit, or of any cancellation of playing by Direct Debit or of any other alteration or modification to playing by Direct Debit the Company may cancel the existing Direct Debit Play(s), issue new Direct Debit Play(s), Direct Debit Play Slip, Direct Debit Details and Ticket(s) reflecting such cancellation, alteration or modification. The new Direct Debit Play(s) shall commence from the first Draw date recorded in the Direct Debit Details.
  - (25) The Company, at its absolute discretion and without specifying any reason, may cancel playing by Direct Debit or partially cancel playing by Direct Debit by removing one or more Games from being available to play by Direct Debit, with effect from the next Draw of the Game, and:
    - (a) in the event of a cancellation of a Direct Debit Play the Company's only liability to the Online Direct Debit Player shall be to repay to the Online Direct Debit Player any monies previously paid in respect of Direct Debit Play for any Draw of the Draw-Based Game to which the Direct Debit Play relates occurring after such cancellation and to pay to the Online Direct Debit Player any unpaid Prizes due to him in respect of Draws prior to such cancellation; or
    - (b) in the event that playing by Direct Debit is partially cancelled, the Company's only liability to the Online Direct Debit Player shall be to repay to the Online Direct Debit Player any monies previously paid which are attributable to the Draw of the Draw-Based Game which has been removed from the Direct Debit Play but only in respect of the Draws occurring after such partial cancellation and to pay to the Online Direct Debit Player any unpaid Prizes due to him in respect of Draws of the Draw-Based Game prior to such cancellation.
  - (26) On termination or cancellation of playing by Direct Debit, the Company will return the Online Direct Debit Player's paid unutilised monies to the bank (or building society) account, details of which are held by the Company in respect of that Online Direct Debit Player, or return the balance to the relevant Online Direct Debit Player by other appropriate means. In the event that the Company is not able to return the balance to the relevant bank (or building society) account or to the Online Direct Debit Player by other appropriate means, it will retain the balance for a period of six (6) years from the date the Direct Debit Play was terminated after which time such balance will be allocated to the National Lottery Distribution Fund. An Online Direct Debit Player may contact the Company to claim the monies at any time during the six (6) year period during which the Company retains such balance. Subject to the Online Direct Debit Player providing such information as the Company shall reasonably require, the Company shall refund such monies.
  - (27) If a dispute arises between the Company and the Claimant as to whether Direct Debit Play is valid and the Prize claimed has not been paid, the Company may, solely at its option, reimburse the cost of the Direct Debit Play or replace the disputed Direct Debit Play with a Direct Debit Play of equivalent sales price for any current Draw-Based Game. This shall be the Claimant's sole and exclusive remedy, and such reimbursement or replacement shall fully discharge the Company from any liability in respect of such dispute.
- (C) Play Purchase and Prize Restrictions
  - (1) There shall be no general right for any person to purchase a Play. In particular, but without limitation and subject to Rule 4(C)(5), no Play may be purchased by or Prize paid to:
    - (a) any Minor whether acting on his own behalf or on behalf of another person;
    - (b) directors and employees of the Company;
    - (c) specified employees of such key contractors and sub-contractors to the Company as may be specified from time to time by the Commission;
    - (d) personal partners and persons who are, to some extent, maintained by one of any of the persons referred to in Rule 4(C)(1)(b) and (c) above, if living in the same household as any such person;
    - (e) any person who has an Account the status of which prohibits them from playing the Draw-Based Games Played Interactively or receiving a Prize (including, without limitation, a person whose Account has been suspended or terminated);
    - (f) any person who is not located in the UK or Isle of Man when seeking to purchase, or at the time of purchasing, the relevant Play;
    - (g) any person who does not meet the criteria set out in Clause 4(A)(1) of the Terms and Conditions and for Online Direct Debit Players, also Rule 4(B)(4);
    - (h) such other persons or category of persons as the Company and the Commission may agree from time to time;
    - (i) any person who is prevented from playing the National Lottery by virtue of the Commission's Codes of Conduct.
  - (2) If, notwithstanding Rule 4(C)(1) above, a Prize is paid to a person not permitted by that Rule to be paid a Prize, such Prize shall be repayable by that person to the Company upon demand.
  - (3) The Company may, in its sole discretion, limit the Plays playable by, or refuse to sell Plays to, any person or persons without giving reasons, but which may include circumstances in which, in its view, that person or persons is or are playing in a manner which it deems to be interfering with other Players' or potential Players' reasonable access to the relevant games.
  - (4) Not used.
  - (5) An employee of the Company shall, with the written consent of the Commission, be able to purchase Plays for the purpose only of testing the processes through which Accounts are operated. Such consent may be granted subject to such terms and conditions as the Commission shall determine including, but without limitation, a prohibition on any employee of the Company or the Company benefiting from any Prize that such purchase wins.
- (D) Other Agreements
  
  No Player shall enter into any agreement for the issue of a Play or Plays (or for the giving of a Prize) otherwise than in accordance with these Rules, the Terms and Conditions and any applicable Game Procedures.
- (E) Game Procedures
  
  The Game Procedures (excluding the Game Specific Rules) for each Draw-Based Game Played Interactively shall contain at least the following information:
  - (a) name of the relevant Draw-Based Game;
  - (b) price per Play;
  - (c) Play Style;
  - (d) Prize Structure;
  - (e) approximate odds of winning each category of Prize;
  - (f) method of determining Prize winners; and
  - (g) dates and/or frequency of Draws.
- (F) Drawings
  - (1) The Company will determine the time, frequency, date and method of the Draws for each Draw-Based Game in the relevant Game Procedures (excluding the Game Specific Rules).
  - (2) Each Draw will select winning numbers at random with the aid of mechanical drawing equipment or such other equipment as the Company may from time to time determine.
  - (3) All Draw-Based Game Draws will be conducted in accordance with the Draw Procedures and in the presence of a witness who will be a representative of an independent accounting firm.
  - (4) The Winning Numbers of the Draw shall be those drawn and as recorded in writing by the witness as described in Rule 4(F)(3) above.
  - (5) In the event of any draw for any Draw-Based Game being declared invalid, in accordance with the Draw Procedures applicable to it, another Draw will be conducted to determine the Winning Numbers in accordance with such Draw Procedures.
  - (6) In the event that any Draw is interrupted due to equipment failure or for any other reason the Draw will be completed in accordance with the applicable Draw Procedures for that Draw-Based Game.
  - (7) In the event that any Draw cannot take place on the date or at the time fixed, it shall take place as soon as reasonably practicable thereafter.
  - (8) Draws will, as far as practicable, be recorded on a video and audio tape which will be retained by the Company but failure by the Company to record the Draw or retain the tape or the partial or total failure of technical, electronic, or mechanical equipment used to record or broadcast the Draw will not invalidate the Draw.
  - (9) The Company shall have no obligation to make any payment against any incorrectly announced number at the Draw. In such an event, the witness as described in Rule 4(F)(3) above shall confirm the correct number.
- (G) Dissemination of Winning Numbers Information
  - (1) The results of each Draw will be made available at Retailers' outlets and on the Site as soon as practicable after each Draw. Results will be issued by the Company to the national media and may also be published in such other manner as the Company may from time to time determine.
  - (2) The information made available and disseminated will be:
    - (a) the name or title of the Draw-Based Game;
    - (b) the date of the Draw;
    - (c) the Winning Numbers;
    - (d) the amount payable for each correct Play in each Prize category;
    - (e) such other information as the Company may from time to time determine.
  - (3) The dissemination and publication of Winning Numbers by telephone and in the media and at the Retailers' outlets is for information purposes only, and the Company will not pay a Prize based upon information obtained from winning number information telephone lines or any source other than the official results of the relevant Draw recorded as in Rule 4(F)(4) above and electronically recorded in the Central Computer System.
- (H) Release of Information About Winners
  
  Save for the purposes of publicising unclaimed Prizes or as is required by law, the Company may not publicise any details of any Prize winner without the prior written consent of that person.
- (I) Play Validation Requirements
  - (1) Before a Prize may be paid on any Claimed Play, it must be validated according to the Play Validation Requirements. The Company's decision as to whether or not the Claimed Play is a Valid Winning Play shall be final and binding. Without prejudice to the generality of the foregoing:
    - (a) the Company shall declare a Claimed Play invalid, and accordingly shall not pay any Prize, if:
      - (i) the Claimed Play is the result of an act perpetrated by the Claimant or other person which was intended to increase the chances of that Claimant or person winning a Prize in the Draw-Based Game above those enjoyed by other Players of that game, or to increase that Prize; or
      - (ii) the Claimed Play is counterfeit, has been forged in whole or in part or fails to pass the Company's confidential validation and security tests; or
      - (iii) the claim in respect of the Claimed Play is not received by the Company by the deadline set by the Company or within the timescale applicable to the particular Draw-Based Game; or
      - (iv) the Ticket Number of a Claimed Play does not appear on the Company's official records of Valid Winning Plays or the relevant Prize in relation to the Valid Winning Play with that Ticket Number has been paid previously; or
      - (v) the details associated with the Ticket Number of a Claimed Play do not match the Company's official records of that Ticket Number; or
      - (vi) the Company reasonably believes that a Claimed Play was purchased by or on behalf of a member of any of the classes of individuals listed in Rule 4(C)(1).
    - (b) the Company may at its discretion declare a Claimed Play invalid and accordingly shall not be obliged to pay any Prize if:
      - (i) the Company reasonably believes that the person claiming the Prize is not the holder of the relevant Account or his duly authorised representative or that the information provided by the person claiming the Prize is incomplete or has been altered or tampered with; or
      - (ii) the Claimed Play has not been issued or sold by the Company; or
      - (iii) the Ticket Number or any other unique feature of the Claimed Play does not correspond precisely with those on the Interactive System in respect of the Draw-Based Game Played Interactively to which the Claimed Play relates and/or the Claimed Play is defective, in whole or in part.
    - (2) A Claimant shall be entitled to claim only the Prize(s) for which the Valid Winning Play is eligible and not any other Prize or any otherwise unclaimed Prize in the particular Draw-Based Game.
    - (3) The Company reserves the right to withhold payment of any Prize until it is entirely satisfied as to the validity of any Claimed Play and the good faith of the Claimant, and reserves the right to call for proof of entitlement to a Prize (including, without limit, Identification Information, proof of identity and capacity to claim) and to recover a Prize that has been incorrectly paid (including, without limitation, where such payment has been made into a Player's Account).
    - (4) The Company reserves the right to photograph any Claimant for security purposes.
  - (J) Responsibility for Plays and Tickets
    - (1) Each Player is responsible for verifying that the Selection(s), the Games, the dates and frequency of Draws set out on the Ticket correspond with those marked on his Interactive Play Slip and/or Direct Debit Play Slip and/or Direct Debit Details.
    - (2) Each Player is responsible for the safe custody of any information required to make a claim on a particular Play (including, without limitation, the relevant Ticket Number). Failure by a Player to produce sufficient Identification Information on claiming a Prize will result in refusal by the Company to pay the Prize.
    - (3) Each Player is responsible for claiming and checking that he receives the full value of the Prize to which he is entitled.
  - (K) Game Termination and Prize Claim Period
    - (1) The Company may at any time announce the termination date for an individual Draw-Based Game. If this occurs, no Plays in the relevant game will be sold after the termination date.
    - (2) Subject to Rules 4(K)(4), 4(L)(2)(a) and 4(L)(2)(b) below, Prizes must be claimed no later than 23.00 hours on the one hundred and eightieth (180th) day after the relevant Draw.
    - (3) If a Prize is claimed in person, any relevant completed Prize Claim Form and sufficient information required to authenticate the Claimant as the holder of the particular Account containing the record of the relevant Play must be received by the Company at any Regional Centre (as appropriate) within the period set out in Rule 4(K)(2).
    - (4) A Prize may be claimed at a Regional Centre by the Claimant presenting any relevant completed Prize Claim Form and sufficient information required to authenticate the Claimant as the holder of the particular Account containing the record of the relevant Play within seven days after the end of the period set out in Rule 4(K)(2) provided that before the end of such period the Claimant shall have contacted the Interactive Contact Centre and notified it of his intention to claim and of his name, address and all such details of the Play as the Company shall reasonably require. For the avoidance of doubt, where a Player contacts the Interactive Contact Centre by telephone, this must be during the Interactive Contact Centre's normal operating hours from time to time (which are currently 8.00 a.m.- 11.00 p.m. daily, excluding Christmas Day). Where a Player contacts the Interactive Contact Centre by email, the email must be received by the Company before 11.00pm on the last day of the period set out in Rule 4(K)(2). If the Claimant fails to claim within the said seven days, the Prize will be forfeited and will be transferred to the National Lottery Distribution Fund.
    - (5) Any Prize not claimed within the period set out in Rule 4(K)(2) will be forfeited and the relevant Prize will be transferred to the National Lottery Distribution Fund.
  - (L) Prize Payment
    - (1) Each Player's eligibility to win a Prize is subject to the Play Validation Requirements.
    - (2) Subject to Rule 4(L)(1) above and the other provisions of these Rules:
      - (a) A Low Tier Prize will be placed directly into a Player's Account after the relevant Draw.
      - (b)
        
        (i) Subject to Rule 4(L)(2)(b)(ii) below, a Player may direct the Company at any time before 23.00 hours on the one hundred and eightieth (180th) day after the relevant Draw to place a Medium Tier Prize into the relevant Player's bank (or building society) account via the debit card details which are held by the Company on the Interactive System in respect of that Player.
        
        (ii) If a Player does not so direct the Company before the sixtieth (60th) day after the relevant Draw, the Company will place such Medium Tier Prize directly into the relevant Player's bank (or building society) account, via the debit card details which are held by the Company on the Interactive System in respect of the Player, sixty (60) days after the relevant Draw. If the Company is unable to so place such Medium Tier Prize directly into the Player's bank (or building society) account, the Company will attempt to invite the Player to claim his prize before the expiry of the 180 day period referred to in Rule 4(L)(2)(b)(i) above by contacting the Player. The methods used by the Company to contact the Player shall be each of e-mail, first class post, and the telephone. To contact the Player, the Company will use the details that are held by the Company on the Interactive System in respect of that Player.
      - (c) A Player will need to claim a High Tier Prize by contacting the Interactive Contact Centre and quoting the Ticket Number. Claims for High Tier Prizes of more than £50,000 must be made in person and shall be paid at the Player's home, other agreed location or at a Regional Centre. The Company reserves the right, at its reasonable discretion, to require claims for High Tier Prizes of or worth between £5,000 and £50,000 to be made in person and for such Prizes to be paid at a Regional Centre.
    - (3) In the event that a single Play contains multiple winning Plays, the Interactive Prize amounts shall be added together for the purpose of calculating the total Interactive Prize payment amount for the relevant Play and shall be paid in accordance with the Interactive Prize payment arrangement specified above.
  - (M) Use of Prize Claim Forms
    - (1) Notwithstanding the provisions of Rule 4(L)(2) above, the Company requires the completion of a Prize Claim Form for any High Tier Prize and any Direct Debit Prize winnings of over £50,000 and reserves the right, at its reasonable discretion, to require the completion of a Prize Claim Form for Low Tier Prizes, Medium Tier Prizes and Direct Debit Prizes. Prize Claim Forms are available from the Interactive Contact Centre.
    - (2) A Prize Claim Form must be completed in the name of, and signed by, the holder of the relevant Account and be accompanied by such Identification Information as is required by the Company to prove that they are the sole holder of the Account containing the record of the relevant Valid Winning Play. However, the Company may exceptionally and at its sole discretion, waive the requirement in respect of a Prize Claim Form for a particular Prize claim, such waiver to be in writing and subject to such terms and conditions as the Company shall require.
    - (3) The Company may refuse to process for payment any Prize Claim Form which is incomplete.
    - (4) If a Claimant is unable to complete a Prize Claim Form due to legal, physical or other disability, a duly authorised representative of the Claimant may complete and sign a Prize Claim Form on his behalf. The Prize Claim Form must state the name of the Claimant and the representative and describe the status of the signatory, if not the Claimant. The Company reserves the right to request evidence of the capacity of a representative to claim.
    - (5) If the person signing the Prize Claim Form is a personal representative of the estate of a deceased winner, that person shall submit with the Prize Claim Form letters of administration or grant of probate showing that appointment or such other documentation as the Company shall in its discretion deem sufficient properly to establish such representative's entitlement to receive the relevant Prize or Prizes.
    - (6) Payment of the Prize to the person shown on the Prize Claim Form as the Claimant or his duly authorised representative shall fully and effectively discharge the Company, its officers, employees, representatives, contractors and any person, firm or company authorised by the Company to pay Prizes from any further liability for payment of that Prize.
    - (7) A person who signs a Prize Claim Form shall be deemed to have represented that he is lawfully entitled to the prize and that the information contained therein is accurate and complete, and shall indemnify the Company against any costs, losses, damages and expenses which the Company may suffer or incur with respect to the Play or delivery of the Prize as a result of any misrepresentation.
    - (8) In the event of any inconsistency in the information submitted on the Prize Claim Form and/or shown on the Account or for any other reason at its absolute discretion, the Company may investigate and withhold all winnings which may be due to the Claimant (or may make a payment into court) until such time as the Claimant satisfies the Company that he is the proper person to whom the Prize should be paid.
  - (N) Payment to Prize Winners in Person and/or by Mail
    - (1) The Company reserves the right to make payment of Prizes to Players by cheque or other approved instrument. In this event, Interactive Prizes of £50,000 or less and Direct Debit Prizes of £5,000 or more up to and including £50,000 will be posted (at the Player's risk in accordance with the Company's procedures) to the Player's address as stored in the Interactive System or as otherwise agreed between the Company and the Player. The Company also reserves the right at its discretion to require a Player to attend at a Regional Centre to claim their Interactive Prize.
    - (2) The Player is responsible, where applicable, for claiming a Prize and the protection of the Identification Information that enables the payment of a Prize.
    - (3) The Company shall not be responsible or liable to any person claiming a Prize which has been paid to a person who assumed the identity of the holder of the relevant Account and who obtained sufficient information about them to impersonate the rightful holder of that Account.
    - (4) Under no circumstances will a purchase confirmation made available to the Player by the Company or sent from the Company to the Player be evidence that a Player is entitled to a Prize.
    - (5) In the event that the Company, in its absolute discretion, believes that the Claimant is not lawfully entitled to payment of a Prize or that a Prize has been paid to a Player (including, without limitation, by payment into a Player's Account in circumstances where the Company decides, in accordance with Rule 5(D)(3) below) that the Claimed Play is invalid or defective, it shall be entitled to withhold payment of the Prize or recover or seek to recover a Prize already paid (including, without limitation, where such payment has been made into a Player's Account) pending the outcome of all appropriate checks and enquiries. Once the appropriate checks and enquiries have satisfied the Company, in its absolute discretion, that the Claimant is lawfully entitled to payment of the relevant Prize, it shall credit the amount of such Prize to the Player's Account.
  - (O) Payment to Persons Under a Legal Disability
    - (1) The Company will make payment to the duly authorised representative of a person under legal or other disability.
    - (2) The Company may apply to a court of competent jurisdiction to determine the lawful payee in any particular case.
    - (3) Save as provided in Rule 4(O)(1), the right of any person to a Prize shall not be assignable.
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5. Miscellaneous
- (A) Use of Content
  - (1) For the avoidance of doubt, the Company is the owner or licensee of the copyright, trade marks and other intellectual property rights in, to and in respect of the Site and the Interactive System (including, without limitation) and the Draw-Based Games and Players acquire no rights therein. Players acknowledge and agree that they are only permitted to use the Site, the Interactive System and play the Draw-Based Games Played Interactively as expressly set out in these Rules, the Terms and Conditions, the applicable Game Procedures or on the Game Details Screen.
  - (2) Players agree that the Site and the Draw-Based Games are for their own personal, non-commercial use only on a single device capable of accessing the Interactive System (including a mobile device which can access the Internet).
  - (3) Players may not:
    - (a) copy, disclose, transmit or otherwise make available or remove or alter any material available on the Site;
    - (b) reverse engineer or decompile (whether in whole or in part) any software used in connection with the Site and/or the provision of the Draw-Based Games Played Interactively (except to the extent expressly permitted by applicable law); or
    - (c) remove, obscure or change any copyright, trade mark or other intellectual property right notices contained in any material obtained from the Site or as a result of playing the Draw-Based Games Played Interactively.
- (B) Warranties and Indemnities
  - (1) Each Player warrants that they will only use their Account, play the Draw-Based Games Played Interactively and use the Site and/or the Interactive System in accordance with these Rules and in an appropriate and lawful manner and, by way of example, that they shall not in connection with using their Account, playing the Draw-Based Games Played Interactively or using the Site and/or the Interactive System (and shall not authorise or permit any other party to):
    - (a) receive, access or transmit any content which is obscene, pornographic, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property right (including, without limit, copyright) or otherwise objectionable or unlawful; or
    - (b) knowingly or recklessly transmit any content (including, without limit, viruses) through the Site and/or the Interactive System which shall cause, or be likely to cause, detriment or harm, in any degree, to computer systems owned by the Company or others; or
    - (c) hack into, make excessive traffic demands on or cause any impairment of the functions of any computer system, deliver or forward chain letters, "junk mail" of any kind, surveys, contests, pyramid schemes or otherwise engage in any behaviour intended to inhibit others from playing the Draw-Based Games Played Interactively or using the Interactive System and/or the Site or any other website, or which is otherwise likely to damage the reputation or business of the Company or of any third party.
  - (2) Each Player agrees to indemnify the Company against any costs, losses, damages and expenses which the Company may suffer or incur arising out of or in relation to any claim, legal proceeding or demand made by any third party due to or arising out of use a Player's wrongful or negligent use of his Account, playing of the Draw-Based Games Played Interactively, access to the Site and/or the Interactive System, or breach by that Player of these Rules.
- (C) General
  - (1) Any person who purchases a Play or submits a Play for validation or who claims a Prize in whatever capacity, agrees to be bound by the provisions of any applicable legislation, the provisions of these Rules, the Privacy Policy, the Terms and Conditions, the Game Procedures (all of which may be amended from time to time) and any other statements or explanations issued from time to time by the Company in respect of the relevant Draw-Based Game Played Interactively.
  - (2) Each Prize winner is deemed to acknowledge that, if and to the extent that the Company is legally obliged to provide a third party with details of any Prize claimed by or on behalf of, or paid to the Prize winner, the Company shall be entitled to do so.
  - (3) References to statutory provisions shall be construed as references to those provisions as respectively replaced, amended or re-enacted from time to time and shall include any provisions of which they are re-enactments (whether with or without modification) and any subordinate legislation made under such provisions.
  - (4) Where the context so requires, in these Rules, the neuter gender shall include the feminine or masculine gender and vice versa, the feminine gender shall include the masculine gender and vice-versa and the singular shall include the plural and vice-versa.
  - (5) The invalidity or unenforceability of any term of, or any right arising pursuant to, these Rules shall not affect the validity or enforceability of the remaining terms or rights.
  - (6) Players may not assign or otherwise transfer (in whole or in part) their obligations under these Rules. Any breach of the prohibition on assignment or transfer may result in the use of a Player's Account, the provision of the Draw-Based Games Played Interactively and/or access to the Interactive System being terminated by the Company forthwith. The Company may assign or otherwise transfer these Rules in whole or in part to any third party at its sole discretion.
  - (7) The Commission is an intended beneficiary of these Rules and may enforce any of these Rules under the terms of the Contracts (Rights of Third Parties) Act 1999.
  - (8) Except in the case of any assignment or transfer of these Rules by the Company or as set out in Rule 5(C)(7) above, a person who is not a party to these Rules has no rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any provision of these Rules.
  - (9) Each Player agrees that when he contacts the Interactive Contact Centre, he will supply any Games-Related Information required by the Company.
  - (10) The Company has agreed a procedure with the Commission for dealing with non player funded Plays that cannot be withdrawn from a Draw(s). In such circumstances the Company will pay for the non player funded Plays and any prize attributed to a non player funded Play will be transferred to the National Lottery Distribution Fund after 23.00 hours on the one hundred and eightieth (180th) day after the relevant Draw. No adjustment will be made to Prizes in the relevant Prize Category(s) as defined in the relevant Game Procedures. For this Rule only in the event of any ambiguity or inconsistency between these Rules and the relevant Game Procedures, this Rule shall prevail.
- (D) Liability
  - (1) Nothing in these Rules shall exclude or limit any person's liability (a) for fraud; (b) for death or personal injury caused by its negligence (as defined in section 1 of the Unfair Contract Terms Act 1977); (c) for any breach of the terms implied by section 12 Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or (d) for which it is not lawfully permitted to exclude or limit.
  - (2) Players acknowledge and agree that in accepting these Rules they do not rely on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether or not such person is a party to these Rules).
  - (3) Where instructed by the Commission, the Company shall, or in its discretion acting reasonably, the Company may declare that a Play or a Claimed Play is defective. In such circumstances, all relevant Plays and all relevant Prizes won shall be void and the Company shall either:
    - (a) give the affected Player an opportunity to play another Play of equivalent price; or
    - (b) refund to the affected Player the sums paid by that Player in purchasing the defective Play or Claimed Play.
    The Company may decide which of (a) or (b) above shall apply.
    
    Players do not have the right to cancel a Play and save as provided in Rule 5(D)(3)(b) no refunds will be given in any circumstances.
  - (4) If the Company shall determine to its entire satisfaction after due and careful enquiry by it that the cancellation of a Play was wholly and directly the result of fraud, negligence or error by the Company then, if such Play would, but for that cancellation, have been a Valid Winning Play, the Company shall not reimburse the cost of the Play and the Company's only liability shall be to pay an amount equal to that Prize to the person who would have been entitled to that Prize under these Rules but for such cancellation.
  - (5) Without prejudice to Rules 5(D)(1) and 5(D)(3) above, the Company shall not in any circumstances be liable for any loss of whatever nature, including, without limitation, loss of profits, indirect, special or consequential loss, suffered or incurred by any Player, any holder or owner of a Play, any Claimant or any other person arising from the withdrawal of any Draw-Based Game or from the participation or non-participation of any person in any Draw-Based Game, including the loss, for whatever reason, of the chance to participate in such Draw-Based Game. In particular, but without prejudice to the generality of the foregoing, the Company shall not be liable to any person:
    - (a) for any event beyond the Company's reasonable control including, but without limitation, any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest, power cut and/or failure or obstruction of any network, broadcasting or telecommunications service;
    - (b) for the failure of, or damage or destruction to, or any errors caused by the computer systems or records of the Company or any third party (including, without limitation, the Site, the Interactive System and/or the Central Computer System), or any part of any of the foregoing;
    - (c) for delays, losses, errors or omissions in or made by the postal or other delivery service or by the banking system;
    - (d) for any other action or event which prevents or hinders the issue of a valid Play (including without limitation the failure of the Site to display correctly on any device used to view the Site);
    - (e) for the refusal to sell a Play to any person or to allow any person to play a Draw-Based Game Played Interactively or to allow a Direct Debit to be set up or Direct Debit Details to be amended on the Mobile Site;
    - (f) for any losses caused to Players including misuse or unauthorised use of passwords, money lost by playing the Draw-Based Games Played Interactively and failure or malfunction of the equipment or technology of the relevant Player or his internet service provider or mobile phone network operator.
- (E) Decisions of the Company Binding
  - (1) The Company's decision as to whether or not a Play is a Valid Winning Play or in respect of any other matter or dispute arising from the payment or awarding or non-payment or non-awarding of Prizes shall be final and binding upon all Players and any other person or persons having any interest in the matter or dispute.
  - (2) Without prejudice to Rule 5(D)(3) and Clause 6(F)(3) of the Terms and Conditions, following any decision made by the Company pursuant to Rule 5(E)(1), the Company may, solely at its option, reimburse the cost of the Play or replace the disputed Play with a Play of equivalent sales price for any current Draw-Based Game. This shall be the Player's sole and exclusive remedy, and such reimbursement or replacement shall fully discharge the Company from any liability in respect of such a dispute. The Company may withhold payment of a Prize and/or make an equivalent payment into court until any dispute has been resolved.
- (F) Law
  
  These Rules and the rights and obligations of the Company and Players set out herein shall be governed by and construed in all respects in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
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Contact Numbers & Addresses

Telephone Enquiries

Tel: 0845 278 8000

Complaints or comments should also be directed to the above number. Calls from a BT line are charged at your calling plan's standard network rate. Mobile and other providers' charges may vary. This information is correct at May 2013.

Postal Enquiries

The National Lottery PO Box 251 Watford WD18 9BR

E-mail

help@national-lottery.co.uk

Website

www.national-lottery.co.uk

National Lottery Regional Centre Addresses

LIVERPOOL The National Lottery 5 Tiger Court Kings Drive Kings Business Park Prescot Knowsley Liverpool L34 1BH Tel: 0151 236 1796

WATFORD The National Lottery Tolpits Lane Watford WD18 9RN Tel: 01923 425000

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RULES FOR INTERACTIVE INSTANT WIN GAMES

TENTH EDITION EFFECTIVE 10th February 2014

Addendum to the Rules for Interactive Instant Win Games (10th Edition)

The following changes to the current Rules for Interactive Instant Win Games (10th Edition) will be effective from 8th June 2014:

The first sentence in Rule 4(G) will be amended to read:

"Subject to Rule 4(H)(3), any Play for a Pay to Play Game purchased by a Player within 60 days before the 16th June 2014 but not completed by that date, will be played out to completion automatically from the 16th June 2014. Any Play for a Pay to Play Game purchased by a Player on or after 16th June and not completed on the day of purchase will be played out automatically by the Interactive System on the Player's behalf no earlier than the day after it was purchased."

The National Lottery, Tolpits Lane, Watford WD18 9RN

(Please address all enquiries to Camelot UK Lotteries Limited)

A copy of these Rules for Interactive Instant Win Games ("Rules"), the Privacy Policy, the Terms and Conditions, the Game Procedures and any Game Specific Rules may be obtained by telephoning the Interactive Contact Centre on 0845 278 8000 (calls from a BT line are charged at your calling plan's standard network rate. Mobile and other providers' charges may vary) or by writing to the National Lottery, PO Box 251, Watford WD18 9BR or by accessing the National Lottery at national-lottery.co.uk

1. Introduction
2. Definitions
3. Status of these Rules
4. Interactive Instant Win Games
5. Miscellaneous

1. Introduction

These Rules apply to all Interactive Instant Win Games. The Company will issue Game Procedures for each individual Interactive Instant Win Game. The Company may also issue Game Specific Rules for a particular Interactive Instant Win Game. By playing the Interactive Instant Win Games, Players agree to be bound by these Rules, the Terms and Conditions, the relevant Game Procedures and Game Specific Rules and the Privacy Policy. All capitalised terms are defined in Rule 2 below.

The Interactive Instant Win Games are lotteries which form part of the National Lottery.

The Pay to Play Interactive Instant Win Games are only available to play once a Player has successfully undertaken Full Registration. Try Games are only available to play once a Player or Prospective Player has successfully undertaken Full Registration or Try Game Registration.
2. Definitions

Unless the context clearly indicates otherwise, the following words and terms shall have the following meaning:

'Account'

means a Player's or Prospective Player's notional account maintained on the Interactive System.

'Act'

means The National Lottery etc. Act 1993 as amended.

'Claimant'

means a Player who submits a claim for a prize in accordance with these Rules and the Terms and Conditions.

'Claimed Play'

means a Play in respect of which a claim for a Prize is made in accordance with these Rules.

'Commission'

means The Gambling Commission, being the body appointed to regulate the National Lottery (or such other body as may carry out such functions from time to time).

'Company'

means Camelot UK Lotteries Limited, a company registered in England and Wales, whose registered office is at Tolpits Lane, Watford, Hertfordshire, WD18 9RN.

'Full Registration'

means the process of successfully registering as a Player by opening an Account and providing all required information including debit card details.

'Game Details Screen'

means the screen on the Site displaying details of a particular Interactive Instant Win Game and/or Try Game.

'Game History'

means the information held by the Company relating to Pay to Play Games played by a Player, including the outcome of each Play.

'Game Procedures'

means any procedures or conditions (including, without limit, the relevant name for an Interactive Instant Win Game, how a prize is won, Prize Structure and Play Style) issued by the Company in addition to these Rules and the Terms and Conditions which apply only to a particular Interactive Instant Win Game and which are identified by the Company as Game Procedures.

'Game Specific Rules'

means any rules or conditions issued by the Company in addition to or in substitution for these Rules, which apply only to a particular Interactive Instant Win Game and which are identified by the Company as Game Specific Rules.

'Games-Related Information'

means the Player's Transaction History, Game History and any information the Company requires a Player or Prospective Player to submit to it via the Interactive System before providing that Player or Prospective Player with access to the Interactive Instant Win Games which may include, without limitation, the Player's or Prospective Player's name, user name, Password, debit card details, security information, address details, Identification Information, email address, date of birth and gender.

'High Tier Prize'

means a Prize of which the value is in excess of £5,000.

'Identification Information'

means information used to establish the identity of a Player or Prospective Player, including information required by the Company to verify the authenticity of that information. Such information could include any element of the Games-Related Information and, in the case of a Claimant, that Player's or Prospective Player's passport, driver's licence and utility bills.

'Instant Win Game Play Window'

means the screen on the Site via which a Player or Prospective Player plays an Interactive Instant Win Game.

'Interactive Contact Centre'

means the Company's customer services helpline for interactive Players, contact details of which are set out in the "Contact Us" section of the Site.

'Interactive Instant Win Game'

means a Pay to Play Game or a Try Game.

'Interactive System'

means the system (accessible via the Site) established and operated by the Company for the purpose of registering Players and Prospective Players, administering Accounts, facilitating Plays, holding Games-Related Information and paying Prizes.

'Low Tier Prize'

means a prize of up to (and including) £500.

'Medium Tier Prize'

means a prize of between £501 and £5,000 (inclusive).

'Minor'

means a person who has not reached the age of 16 years.

'Mobile Site'

means the mobile website m.national-lottery.co.uk.

'National Lottery'

has the meaning set out in the Act.

'National Lottery Distribution Fund'

has the meaning set out in the Act.

'Password'

means the alpha-numeric identifier used by a Player or a Prospective Player to identify himself when accessing and using the Interactive System.

'Pay to Play Game'

means a National Lottery instant win game which can be played by Players via the Site in which the Player has a chance to win a Prize. Pay to Play Games may not display correctly on, or be playable from, all devices used to access them.

'Play'

means an entry into a Pay to Play Game in accordance with the Play Style for that Pay to Play Game.

'Play Number'

means the number displayed at the top right of the Instant Win Game Play Window which is unique to and which identifies a particular Play and which is recorded in the Interactive System.

'Play Style'

means the method of interactive participation in an Interactive Instant Win Game by a Player or Prospective Player as specified in Rule 4(D)(1).

'Play Symbol' and 'Caption'

means the symbol and (if appropriate) the caption that appears in the Instant Win Game Play Window. The symbols for individual Interactive Instant Win Games will be specified in the applicable Game Procedures.

'Play Validation Requirements'

means the Company's Play validation requirements set out or referred to in these Rules as such validation requirements may be amended by the Company from time to time.

'Player'

means a person who has successfully completed Full Registration and who is eligible to purchase Plays via his Account and whose Account has not been terminated, cancelled, suspended or closed.

'Player History Screens'

means the screens devoted to the display of a Player's Transaction History and, in relation to Pay to Play Games only, the Player's Game History accessed via the "My Account" section of the Site.

'Privacy Policy'

means the policy established by the Company in respect of the use and storage of a Players' and a Prospective Players' personal information (including Games-Related Information), as such policy may be amended from time to time.

'Prize'

means a prize won by a Player in a Pay to Play Game.

'Prize Claim Form'

means the printed form issued by the Company which a Player may be required to complete and submit to be eligible to claim certain Prizes in accordance with these Rules.

'Prize Structure'

means the value and odds of winning Prizes for an individual Interactive Instant Win Game and the prize tiers within an Interactive Instant Win Game and the chances of winning a Prize in each tier in an individual Interactive Instant Win Game as determined by the Company and as specified in the Game Procedures.

'Prospective Player'

means an individual who has completed Try Game Registration.

'Regional Centre'

means a National Lottery office designated as a regional centre by the Company.

'Site'

means the website www.national-lottery.co.uk and, unless otherwise indicated or unless the context does not permit, includes the Mobile Site.

'Terms and Conditions'

means the Interactive Account Terms and Conditions, available at national-lottery.co.uk.

'Token'

means a token loaded into a Player's Account by the Company for that Player to play Pay to Play Games without charge to the Player, including any tokens representing Prizes.

'Transaction History'

means the financial information relating to a Player's use of his Account.

'Try Game'

means a National Lottery instant win game which is available free of charge via the Site to Players and Prospective Players who have completed Try Game Registration and for which there are no Prizes. Try Games may not display correctly on, or be playable from, all devices used to access them.

'Try Game Registration'

means the process by which an individual becomes eligible to play Try Games (but not Pay to play Games) by successfully opening an Account but not providing debit card details.

'Valid Winning Play'

means a winning Play which meets all the Play Validation Requirements.
3. Status of these Rules
- (A) These Rules, the Terms and Conditions, the Privacy Policy, the applicable Game Procedures, Game Specific Rules and the statements and explanations appearing on the applicable Game Details Screen set forth the full extent of the obligations and liabilities of the Company to Players and Prospective Players of the Interactive Instant Win Games.
- (B) To the extent of any conflict or inconsistency, the order of precedence for these Rules, the Terms and Conditions, the applicable Game Procedures and the statements and explanations appearing on the applicable Game Details Screen shall be in descending order as follows:
  - (a) the applicable Game Procedures;
  - (b) the applicable Game Specific Rules;
  - (c) these Rules;
  - (d) the Terms and Conditions (excluding, for this purpose, the Privacy Policy);
  - (e) the statements and explanations appearing on the applicable Game Details Screen;
  - (f) the Privacy Policy.
- (C) The Company may change these Rules, the Terms and Conditions and/or the Game Procedures and/or the Game Specific Rules for any and/or all of the Interactive Instant Win Games at any time. Such changes shall be applicable to prior Interactive Instant Win Games so far as they relate to claim and Prize payment procedures. Such changes shall be binding on Players and/or Prospective Players and will take effect immediately on posting of the revised Rules, the Terms and Conditions and/or the Game Procedures and/or the Game Specific Rules on the Site, or on notification to Players and/or Prospective Players by email or by post that such changes have taken place (whichever takes place sooner). Players and Prospective Players hereby agree that they will be bound by such changes when they next claim a Prize or on the next occasion they play the Interactive Instant Win Games or access their Account following the changes taking place, or (where relevant) on acceptance of the changes, whichever is the sooner.
4. Interactive Instant Win Games
- (A) Sale of Interactive Instant Win Game Plays
  
  Each Play is to be sold by the Company for the price stated in the relevant Game Procedures provided however that nothing in these Rules or the Terms and Conditions shall prevent the Company issuing Tokens to Players or Prospective Players without charge in connection with promotional activity for the National Lottery.
- (B) Try Games
  
  A Prospective Player or Player who plays a Try Game shall not be entitled to any Prize in respect of that Try Game.
- (C) Play Purchase and Prize Restrictions
  - (1) There shall be no general right for any person to purchase a Play. Subject to Rules 4(C)(3) and (4) no Play may be purchased by or Prize paid to:
    - (a) any Minor whether acting on his own behalf or on behalf of another person;
    - (b) directors and employees of the Company;
    - (c) specified employees of such key contractors and sub-contractors to the Company as may be specified from time to time by the Commission;
    - (d) personal partners and persons who are, to some extent, maintained by one of any of the persons referred to in Rules 4(C)(1)(b) and (c) above, if living in the same household as any such person;
    - (e) any person who has an Account the status of which prohibits them from playing the Interactive Instant Win Games or receiving a Prize (including, without limitation, a person whose Account has been suspended or terminated);
    - (f) any person who is not located in the UK or the Isle of Man when seeking to purchase, or at the time of purchasing, the relevant Play;
    - (g) any person who does not meet the criteria set out in Clause 4(A)(1) of the Terms and Conditions;
    - (h) any person who is prevented from playing the National Lottery by virtue of the Commission's Codes of Conduct;
    - (i) such other persons or category of persons as the Company and the Commission may agree from time to time.
  - (2) If, notwithstanding Rule 4(C)(1) above, a Prize is paid to a person not permitted by that Rule to be paid a Prize, such Prize shall be repayable by that person to the Company upon demand.
  - (3) The Company may, in its sole discretion, limit the Plays playable by, or refuse to sell Plays to, any person or persons without giving reasons, but which may include circumstances in which, in its view, that person or persons is or are playing in a manner which it deems to be interfering with other Players' or Prospective Players' reasonable access to Interactive Instant Win Games. The Company may also, in its sole discretion limit the number of Try Games playable by a Player or Prospective Player. Limits imposed under this Rule 4(C)(3) shall be notified to the Player or Prospective Player affected in an appropriate manner by the Company, including, but not limited to, by inclusion in the Service Guide.
  - (4) A Player may impose limits on the amount he spends on Pay to Play Games or which Pay to Play Games he plays by accessing the "My Account" section of the Site.
  - (5) An employee of the Company shall, with the written consent of the Commission, be able to purchase Plays for the purpose only of testing the processes through which Accounts are operated. Such consent may be granted subject to such terms and conditions as the Commission shall determine including, but without limitation, a prohibition on any employee of the Company or the Company benefiting from any prize that such purchase wins.
- (D) Play Style of an Interactive Instant Win Game
  - (1) The Play Style for each Interactive Instant Win Game is that indicated on the Site and in the relevant Game Procedures and the Game Details Screen for that Interactive Instant Win Game.
  - (2) No Player shall enter into any agreement for the issue of a Play or Plays (or for the giving of a Prize) otherwise than in accordance with these Rules, the Terms and Conditions and any applicable Game Procedures and/or Game Specific Rules.
- (E) Outcome Determination
  - (1) In registering to open an Account and play the Interactive Instant Win Games, Players acknowledge that the Interactive Instant Win Games are games of chance, that the outcome of a Play in the case of any of the Interactive Instant Win Games is pre-determined by the Interactive System at the point of purchase of a Play, and that playing the Interactive Instant Win Games does not involve the exercise of any skill or judgment by a Player.
  - (2) Players acknowledge that, in the case of the Interactive Instant Win Games, the Interactive System distributes Plays based on the probabilities within the Prize Structure and not from a limited pool or range of Plays. The chances of winning at each Prize level in an Interactive Instant Win Game are exactly the same for each Play in that Interactive Instant Win Game and such chances of winning are not affected by previous Plays or the number of Prizes previously paid in respect of that Interactive Instant Win Game.
  - (3) Players and Prospective Players acknowledge that Try Games are games of chance the outcome of which is pre-determined by the Interactive System at the commencement of play and that Try Games do not involve the exercise of any skill or judgement and outcomes are based on probabilities within the Prize Structure and not from a limited pool.
- (F) Game Procedures
  
  The Game Procedures for each Interactive Instant Win Game shall contain at least the following information:
  - (a) the name of the relevant Interactive Instant Win Game;
  - (b) price per Play;
  - (c) Play Style;
  - (d) Play Symbols and Captions (if appropriate);
  - (e) Prize Structure;
  - (f) approximate odds of winning each category of Prize; and
  - (g) method of determining Prize winners.
- (G) Incomplete Games
  
  Subject to Rule 4(H)(3), any Play for a Pay to Play Game purchased by a Player within 60 days before the 16th June 2014 but not completed by that date, will be played out to completion automatically from the 16th June 2014. Any Play for a Pay to Play Game purchased by a Player on or after 16th June and not completed on the day of purchase will be played out automatically by the Interactive System on the Player's behalf no earlier than the day after it was purchased. A Pay to Play Game that is purchased by a Player but is not completed as a result of the Player being excluded from their Account or the Pay to Play Game in question, or due to the Pay to Play Game in question closing, will be played out to completion sooner by the Interactive System. A Pay to Play Game is considered complete when its outcome status indicates whether or not a Prize has been won. Any Prize won pursuant to this Rule 4(G), and any claims for any such Prize, shall be subject to the provisions contained in Rules 4(L) and 4(M) below.
- (H) Game Termination
  - (1) The Company may at any time announce the closing date for an individual Interactive Instant Win Game.
  - (2) Such announcement shall be made by way of notices to be displayed on the Site for the period from the date of the announcement of the date of closing of the Interactive Instant Win Game up to the closing time. Each such notice shall clearly show the name of the relevant Interactive Instant Win Game, its closing date and the date by which the Prize claims in the relevant Interactive Instant Win Game shall be made. The Company may, in exceptional circumstances, close an individual Interactive Instant Win Game without giving prior notice.
  - (3) On closure of an Interactive Instant Win Game any Plays purchased by a Player but not completed will be played out to completion automatically by the Interactive System.
- (I) Release of Information About Winners
  
  Save for the purposes of publicising unclaimed Prizes or as is required by law, the Company may not publicise any details of any Prize winner that might enable that Prize winner to be identified without the prior written consent of that person.
- (J) Play Validation Requirements
  - (1) Before a Prize may be paid on any Claimed Play, it must be validated according to the Play Validation Requirements. The Company's decision as to whether or not the Claimed Play is a Valid Winning Play shall be final and binding. Without prejudice to the generality of the foregoing:
    - (a) the Company shall declare a Claimed Play invalid, and accordingly shall not pay any Prize, if:
      - (i) the Claimed Play is the result of an act perpetrated by the Claimant or other person which was intended to increase the chances of that Claimant or person winning a Prize in the Interactive Instant Win Game above those enjoyed by other Players of the Interactive Instant Win Game, or to increase that Prize; or
      - (ii) the Claimed Play is counterfeit, has been forged in whole or in part or fails to pass the Company's confidential validation and security tests; or
      - (iii) the claim in respect of the Claimed Play is not received by the Company by the deadline set by the Company or within the timescale applicable to the particular Interactive Instant Win Game; or
      - (iv) the Play Number of a Claimed Play does not appear on the Company's official records of Valid Winning Plays or the relevant Prize in relation to the Valid Winning Play with that Play Number has been paid previously; or
      - (v) the details associated with the Play Number of a Claimed Play do not match the Company's official records of that Play Number; or
      - (vi) the Company reasonably believes that a Claimed Play was purchased by a member of any of the classes of individuals listed in Rule 4(C)(1).
    - (b) the Company may at its discretion declare a Claimed Play invalid and accordingly shall not be obliged to pay any Prize if:
      - (i) the Company reasonably believes that the person claiming the Prize is not the holder of the relevant Account or his duly authorised representative or that the information provided by the person claiming the Prize is incomplete or has been altered or tampered with; or
      - (ii) the Claimed Play has not been issued or sold by the Company; or
      - (iii) the Play Symbols and Captions, Play Number or any other unique feature of the Claimed Play do not correspond precisely with those on the Interactive System in respect of the Interactive Instant Win Game to which the Claimed Play relates and/or the Claimed Play is defective, in whole or in part; or
      - (iv) the outcome of a Play as displayed on the Instant Win Game Play Window is inconsistent with the result of that Play as predetermined by the Interactive System; or
      - (v) the distribution, frequency or amounts of Prizes materially differ from that set out in the Prize Structure for a particular Interactive Instant Win Game.
    - (2) A Claimant shall be entitled to claim only the Prize(s) for which the Valid Winning Play is eligible and not any other Prize or any otherwise unclaimed Prize in the particular Interactive Instant Win Game.
    - (3) The Company reserves the right to withhold payment of any Prize until it is entirely satisfied as to the validity of any Claimed Play and the good faith of the Claimant, and reserves the right to call for proof of entitlement to a Prize (including, without limit, Identification Information, proof of identity and capacity to claim) and to recover a Prize already incorrectly paid into a Player's Account.
    - (4) The Company reserves the right to photograph any Claimant for security purposes.
- (K) Responsibility for Plays
  - (1) Each Player is responsible for the safe custody of any information required to make a claim on a particular Play (including, without limitation, the relevant Play Number). Failure by a Player to produce sufficient Identification Information on claiming a Prize will result in refusal by the Company to pay the Prize.
  - (2) Each Player is responsible for claiming and checking that he receives the full value of the Prize to which he is entitled.
- (L) Prize Claim Period
  - (1) Subject to Rules 4(M)(2)(a) and 4(M)(2)(b) below, Prizes must be claimed no later than 23.00 hours on the one hundred and eightieth (180th) day after the day on which the relevant Play was purchased.
  - (2) Subject to Rule 4(M)(2)(c)(iii) if a Prize is claimed in person, any relevant completed Prize Claim Form and sufficient information required to authenticate the Claimant as the holder of the particular Account containing the record of the relevant Play must be received by the Company at any Regional Centre within the period set out in Rule 4(L)(1).
  - (3) Any Prize not claimed within the period set out in Rule 4(L)(1) will be forfeited and the relevant Prize will be transferred to the National Lottery Distribution Fund.
- (M) Prize Payment
  - (1) Each Player's eligibility to win a Prize is subject to the Play Validation Requirements.
  - (2) Subject to Rule 4(M)(1) above and the other provisions of these Rules:
    - (a) A non-cash prize will be made available to the Player in accordance with the applicable Game Specific Rules.
    - (b) A Low Tier Prize will be placed directly into a Player's Account at the conclusion of the relevant Play.
    - (c)
      - (i) Subject to Rule 4(M)(2)(c)(ii) below, a Player may direct the Company at any time before 23.00 hours on the one hundred and eightieth (180th) day after the day on which the relevant Play was purchased to place a Medium Tier Prize into the relevant Player's bank (or building society) account via the debit card details which are held by the Company on the Interactive System in respect of that Player.
      - (ii) If a Player does not so direct the Company before the sixtieth (60th) day after the day on which the relevant Play was purchased, the Company will place such Medium Tier Prize directly into the relevant Player's bank (or building society) account, via the debit card details which are held by the Company on the Interactive System in respect of the Player, sixty (60) days after the relevant Play was purchased. If the Company is unable to so place such Medium Tier Prize directly into the Player's bank (or building society) account, the Company will attempt to invite the Player to claim his prize before the expiry of the 180 day period referred to in Rule 4(M)(2)(c)(i) above by contacting the Player. The methods used by the Company to contact the Player shall be each of email, first class post, and the telephone. To contact the Player, the Company will use the details that are held by the Company on the Interactive System in respect of that Player.
      - (iii) A Player will need to claim a High Tier Prize by contacting the Interactive Contact Centre and quoting the Play Number. Claims for High Tier Prizes of or worth more than £50,000 must be made in person and shall be paid at the Claimant's home, other agreed location or at a Regional Centre. The Company reserves the right, at its reasonable discretion, to require claims for High Tier Prizes of or worth between £5,000 and £50,000 to be made in person and for such Prizes to be paid at a Regional Centre.
  - (3) In the event that a single Play contains multiple winning Plays, the Prize amounts shall be added together for the purpose of calculating the total Prize payment amount for the relevant Play and shall be paid in accordance with the Prize payment arrangement specified above.
- (N) Use of Prize Claim Forms
  - (1) Notwithstanding the provisions of Rule 4(M)(2) above, the Company requires the completion of a Prize Claim Form for any High Tier Prize and reserves the right, at its reasonable discretion, to require the completion of a Prize Claim Form for any other Prizes. Prize Claim Forms are available from the Interactive Contact Centre.
  - (2) A Prize Claim Form must be completed in the name of, and signed by, the holder of the relevant Account and be accompanied by such Identification Information as is required by the Company to prove that they are the sole holder of the Account containing the record of the relevant Valid Winning Play.
  - (3) The Company may refuse to process for payment any Prize Claim Form which is incomplete.
  - (4) If a Claimant is unable to complete a Prize Claim Form due to legal, physical or other disability, a duly authorised representative of the Claimant may complete and sign a Prize Claim Form on his/her behalf. The Prize Claim Form must state the name of the Claimant and the representative and describe the status of the signatory, if not the Claimant. The Company reserves the right to request evidence of the capacity of a representative to claim.
  - (5) If the person signing the Prize Claim Form is a personal representative of the estate of a deceased winner, that person shall submit with the Prize Claim Form letters of administration or grant of probate showing that appointment or such other documentation as the Company shall in its discretion deem sufficient properly to establish such representative's entitlement to receive the relevant Prize or Prizes.
  - (6) Payment of the Prize to the person shown on the Prize Claim Form as the Claimant or his/her duly authorised representative shall fully and effectively discharge the Company, its officers, employees, representatives, contractors and any person, firm or company authorised by the Company to pay Prizes from any further liability for payment of that Prize.
  - (7) A person who signs a Prize Claim Form shall be deemed to have represented that he is lawfully entitled to the winning Prize and that the information contained therein is accurate and complete, and shall indemnify the Company against any costs, losses, damages and expenses which the Company may suffer or incur with respect to the Play or delivery of the Prize as a result of any misrepresentation.
  - (8) In the event of any inconsistency in the information submitted on the Prize Claim Form and/or shown on the Account or for any other reason at its absolute discretion, the Company may investigate and withhold all winnings which may be due to the Claimant (or may make a payment into court) until such time as the Claimant satisfies the Company that he is the proper person to whom the Prize should be paid.
- (O) Payment to Prize Winners in Person and/or by Mail
  - (1) The Company reserves the right to make payment of Prizes to Players by cheque, other approved instrument or direct credit. In this event, a Prize of £50,000 or less will be posted (at the Player's risk, in accordance with the Company's procedures) to the Player's address as stored in the Interactive System or as otherwise agreed between the Company and the Player. The Company also reserves the right at its discretion to require a Player to attend at a Regional Centre to claim their Prize.
  - (2) The Player is responsible, where applicable, for claiming a Prize and the protection of the Identification Information that enables the payment of a Prize.
  - (3) The Company shall not be responsible or liable to any person claiming a Prize which has been paid to a person who assumed the identity of the holder of the relevant Account and who obtained sufficient information about them to impersonate the rightful holder of that Account.
  - (4) In the event that the Company, in its absolute discretion, believes that the Claimant is not lawfully entitled to payment of a Prize or that a Prize has been paid into a Player's Account in circumstances where the Company decides, in accordance with Rule 5(D)(3) below, that the Claimed Play is invalid or the Interactive Instant Win Game is defective, it shall be entitled to withhold payment of the Prize or recover a Prize already paid into a Player's Account (where applicable) pending the outcome of all appropriate checks and enquiries. Once the appropriate checks and enquiries have satisfied the Company, in its absolute discretion, that the Claimant is lawfully entitled to payment of the relevant Prize, it shall credit the amount of such Prize to the Player's Account.
- (P) Payment to Persons Under a Legal Disability
  - (1) The Company will make payment to the duly authorised representative of a person under legal or other disability.
  - (2) The Company may apply to a court of competent jurisdiction to determine the lawful payee in any particular case.
  - (3) Save as provided in Rule 4(P)(1), the right of any person to a Prize shall not be assignable.
5. Miscellaneous
- (A) Use of Content
  - (1) For the avoidance of doubt, the Company is the owner or licensee of the copyright, trade marks and other intellectual property rights in, to and in respect of the Site (including, without limitation, its content), and the Interactive Instant Win Games, and Players or Prospective Players acquire no rights therein. Players and Prospective Players acknowledge and agree that they are only permitted to use the Site and play the Interactive Instant Win Games as expressly set out in these Rules, the Terms and Conditions, the applicable Game Procedures and Game Specific Rules or on the Game Details Screen.
  - (2) Players and Prospective Players agree that the Site and the Interactive Instant Win Games are for their own personal, non-commercial use only on a single device capable of accessing the Interactive System (including any device which can access the Internet).
  - (3) Players and Prospective Players may not:
    - (a) copy, disclose, transmit or otherwise make available or remove or alter any material available on the Site;
    - (b) reverse engineer or decompile (whether in whole or in part) any software used in connection with the Site and/or the provision of the Interactive Instant Win Games (except to the extent expressly permitted by applicable law); or
    - (c) remove, obscure or change any copyright, trade mark or other intellectual property right notices contained in any material obtained from the Site or as a result of playing the Interactive Instant Win Games.
- (B) Warranties and Indemnities
  - (1) Each Player and Prospective Players warrants that they will only use their Account, play the Interactive Instant Win Games and use the Interactive System in accordance with these Rules and in an appropriate and lawful manner and, by way of example, that they shall not in connection with using their Account, playing the Interactive Instant Win Games or using the Interactive System (and shall not authorise or permit any other party to):
    - (a) receive, access or transmit any content which is obscene, pornographic, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property right (including, without limit, copyright) or otherwise objectionable or unlawful; or
    - (b) knowingly or recklessly transmit any content (including, without limit, viruses) through the Interactive System which shall cause, or be likely to cause, detriment or harm, in any degree, to computer systems owned by the Company or others; or
    - (c) hack into, make excessive traffic demands on or cause any impairment of the functions of any computer system, deliver or forward chain letters, "junk mail" of any kind, surveys, contests, pyramid schemes or otherwise engage in any behaviour intended to inhibit others from playing the Interactive Instant Win Games or using the Site or any other website, or which is otherwise likely to damage the reputation or business of the Company or of any third party.
  - (2) Each Player and Prospective Player agrees to indemnify the Company against any costs, losses, damages and expenses which the Company may suffer or incur arising out of or in relation to any claim, legal proceeding or demand made by any third party due to or arising out of use of a Player's or Prospective Player's Account, playing of the Interactive Instant Win Games, access to the Site, or breach by that Player of these Rules.
- (C) General
  - (1) Any person who purchases a Play or submits a Play for validation or who claims a Prize in whatever capacity, agrees to be bound by the provisions of the Act, any Regulation made thereunder, the provisions of these Rules, the Terms and Conditions, as amended from time to time, the Game Procedures and Game Specific Rules (all of which may be amended from time to time) and any other statements or explanations issued from time to time by the Company in respect of the relevant Interactive Instant Win Game.
  - (2) Each Prize winner is deemed to acknowledge that, if and to the extent that the Company is legally obliged to provide a third party with details of any Prize claimed by or on behalf of, or paid to the Prize winner, the Company shall be entitled to do so.
  - (3) References to statutory provisions shall be construed as references to those provisions as respectively replaced, amended or re-enacted from time to time and shall include any provisions of which they are re-enactments (whether with or without modification) and any subordinate legislation made under such provisions.
  - (4) Where the context so requires, in these Rules, the neuter gender shall include the feminine or masculine gender and vice versa, the feminine gender shall include the masculine gender and vice-versa and the singular shall include the plural and vice-versa.
  - (5) The invalidity or unenforceability of any term of, or any right arising pursuant to, these Rules shall not affect the validity or enforceability of the remaining terms or rights.
  - (6) Save as provided in Rule 4(P)(1) Players or Prospective Players may not assign (in whole or in part) their obligations under these Rules. Any breach of the prohibition on assignment may result in the use of a Player's or Prospective Player's Account, the provision of Interactive Instant Win Games and/or access to the Interactive System being terminated by the Company forthwith. The Company may assign these Rules in whole or in part to any third party at its sole discretion.
  - (7) The Commission is an intended beneficiary of these Rules and may enforce any of these Rules under the terms of the Contracts (Rights of Third Parties) Act 1999.
  - (8) Except in the case of any assignment of these Rules by the Company or as set out in Rule 5(C)(7) above, a person who is not a party to these Rules has no rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any provision of these Rules.
  - (9) Each Player and Prospective Player's agrees that when he contacts the Interactive Contact Centre, he will supply any Games-Related Information required by the Company.
- (D) Liability
  - (1) Nothing in these Rules shall exclude or limit any person's liability for (a) fraud; (b) death or personal injury caused by its negligence (as defined in section 1 of the Unfair Contract Terms Act 1977); (c) any breach of the terms implied by section 12 Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or (d) any other liability which it is not lawfully permitted to exclude or limit.
  - (2) Players and Prospective Players acknowledge and agree that in accepting these Rules they do not rely on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether or not such person is a party to these Rules).
  - (3) Where instructed by the Commission, or in appropriate circumstances and in its discretion acting reasonably, the Company shall declare that a Play, Claimed Play or Interactive Instant Win Game is defective. In such circumstances, all relevant Plays of that Interactive Instant Win Game and all relevant Prizes won shall be void and the Company shall either:
    - (a) give the affected Player an opportunity to play another Play of equivalent price; or
    - (b) refund to the affected Player the sums paid by that Player in purchasing the defective Play or Claimed Play.
    The Company may decide which of (a) or (b) above shall apply.
    
    Players do not have the right to cancel a Play and no refunds will be given in any other circumstances.
  - (4) If the Company shall determine to its entire satisfaction after due and careful enquiry by it that the cancellation of a Play was wholly and directly the result of fraud, negligence or error by the Company then, if such Play would, but for that cancellation, have been a Valid Winning Play, the Company shall not reimburse the cost of the Play and the Company's only liability shall be to pay an amount equal to that Prize to the person who would have been entitled to that Prize under these Rules but for such cancellation.
  - (5) Without prejudice to Rules 5(D)(1) and 5(D)(3) above, the Company shall not in any circumstances be liable for any loss of whatever nature, including, without limitation, loss of profits, indirect, special or consequential loss, suffered or incurred by any Player any holder or owner of a Play, any Prospective Player, any Claimant or any other person arising from the withdrawal of any Interactive Instant Win Game or from the participation or non-participation of any person in any Interactive Instant Win Game, including the loss, for whatever reason, of the chance to participate in such Interactive Instant Win Game. In particular, but without prejudice to the generality of the foregoing, the Company shall not be liable to any person:
    - (a) for any event beyond the Company's reasonable control including, but without limitation, any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest, power cut and/or failure or obstruction of any network, broadcasting or telecommunications service;
    - (b) for the failure of, damage or destruction to, or any errors caused by the Company's computer systems or records (including, without limitation, the Interactive System), or any part thereof;
    - (c) for delays, losses, errors or omissions in or made by the postal or other delivery service or by the banking system;
    - (d) for any other action or event which prevents or hinders the issue of a valid Play (including, without limitation, the failure of an Interactive Instant Win Game to display properly or at all on any device it is accessed from due to incompatible technology);
    - (e) for the refusal to sell a Play to any person in accordance with these Rules or to allow any person to play the Interactive Instant Win Games;
    - (f) for any losses caused by Players or Prospective Players including misuse or unauthorised use of Passwords, money lost by playing the Interactive Instant Win Games and failure or malfunction of the equipment or technology of the relevant Player or Prospective Players, or his internet service provider.
- (E) Decisions of the Company Binding
  - (1) The Company's decision as to whether or not a Play is a Valid Winning Play or in respect of any other matter or dispute arising from the payment or awarding or non-payment or non-awarding of Prizes shall be final and binding upon all Players and any other person or persons having any interest in the matter or dispute.
  - (2) Without prejudice to Rules 5(D)(3) and Clause 6(F)(3) of the Terms and Conditions, following any decision made by the Company pursuant to Rule 5(E)(1), the Company may, solely at its option, reimburse the cost of the Play or replace the disputed Play with a Play of equivalent sales price for any current Interactive Instant Win Game. This shall be the Player's sole and exclusive remedy, and such reimbursement or replacement shall fully discharge the Company from any liability in respect of such a dispute. The Company may withhold payment of a Prize and/or make an equivalent payment into court until any dispute has been resolved.
- (F) Law
  
  These Rules and the rights and obligations of the Company, Prospective Players and Players set out herein shall be governed by and construed in all respects in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
Contact Numbers & Addresses

Telephone Enquiries

Tel: 0845 278 8000

Complaints or comments should also be directed to the above number. Calls from a BT line are charged at your calling plan's standard network rate. Mobile and other providers' charges may vary. This information is correct at January 2014.

Postal Enquiries

The National Lottery PO Box 251 Watford WD18 9BR

E-mail

help@national-lottery.co.uk

Website

www.national-lottery.co.uk

National Lottery Regional Centre Addresses

LIVERPOOL The National Lottery 5 Tiger Court Kings Drive Kings Business Park Prescot Knowsley Liverpool L34 1BH Tel: 0151 236 1796

WATFORD The National Lottery Tolpits Lane Watford WD18 9RN Tel: 01923 425000

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Revised Terms and Conditions