Contact us

By email

I've received an email from The National Lottery about a prize - is it genuine? Find out about common lottery scams.

Please use the following addresses to email us:

General enquiries and assistance: help@national-lottery.co.uk

For security reasons, we cannot act on any instructions or respond to any enquiry relating to your Account by e-mail; this also includes resetting your password and un-suspending your Account.

Please note email is not a secure medium and due to the nature of the Internet, Camelot cannot guarantee the receipt of emails or response to emails.

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By telephone

I've received an email from The National Lottery about a prize - is it genuine? Find out about common lottery scams.

You can call us on the following numbers:

If you play at a National Lottery retailer: 0845 910 0000 Tue, Wed, Fri, Sat 9am to 11pm
Sun 9am to 3pm
Mon, Thu 9am to 5:30pm
If you play online or have any other query: 0845 278 8000 Mon – Sun 8am to 11pm

Calls from a BT line are charged at your calling plan's standard network rate. Mobile and other providers' charges may vary. This information is correct at July 2013.

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By post

If you would like to contact The National Lottery by post, please see the options below.

For general and Direct Debit enquiries, please use this address:

The National Lottery PO Box 251 Watford WD18 9BR

If you have a lost, stolen or destroyed ticket enquiry or any other prize payout query, please use this address:

The National Lottery PO Box 287 Watford WD18 9TT

Registration details Camelot UK Lotteries Limited Registered office: Tolpits Lane, Watford, Herts WD18 9RN Registered in England and Wales No. 2822203

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Report underage sales

Camelot is committed to operating The National Lottery in a socially responsible way. If you suspect that a retailer is selling National Lottery tickets to anyone under the age of 16, you can report them by calling our dedicated hotline on 0870 160 0016. All calls are fully investigated by Camelot's security team.

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By Minicom

If you are hearing impaired and have a Minicom device, you can contact us on the following text-only number:

For all queries via Minicom: 0845 910 0045 Tue, Wed, Fri, Sat 9am to 11pm
Sun 9am to 3pm
Mon, Thu 9am to 5:30pm
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Complaints

If you're unhappy with the service you've received, please see our complaints page for details of our complaints procedure.

Complaints procedure

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