Our Support Promise

We want every connection you have with Adobe to be as exceptional as our products. So, if you’re stuck, or something doesn’t work the way you expect it to, our Customer Care promise is to provide you with an easy way to get a quick response that is accurate and complete. When we don’t live up to that promise, please let me know. Your feedback is what helps us learn from our mistakes and allows us to continually improve the experience we deliver.

— Chris Hall, Head of Adobe Customer Success

How are we doing? Let us know. >

What are my contact options?

We connect you with our staff in different ways, depending on your product, service or issue.
Options include:

Live chat
24 hrs/day, 7 days a week
powered by Adobe staff
under 5 minutes avg. wait time

Call me
5am to 7pm (PST), Mon-Fri
powered by Adobe staff
Don’t wait on hold, let us call you
5-7 minutes avg. wait time

Forums
powered by Adobe staff and
1,568,200 community experts
1,500 replies every hour

Twitter
5am to 7pm (PST), Mon-Fri
powered by Adobe staff
5 minutes avg. response time

Want more details on your support options? See all >

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