Careers at Facebook

Sales & Business Development

Client Solutions Manager (Contractor)

PlaceringBeijing, China
Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
The Client Solutions Manager for Facebook’s Global Marketing Solutions team is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. This is an outstanding opportunity to build and manage key relationships, be a platform and product expert, and become an expert in media planning, strategy and measurement to our Fortune 500, multi-channel advertisers. With proven understanding of both online and traditional media, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales, analytical, and technical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This role is a contract position located in Beijing.

Responsibilities

  • Media Planning, Strategy & Measurement, and Optimization - Outlines measurement solutions and appropriate campaign structures based upon key KPI’s
  • Manages and consults on complex advertising solutions and integrations
  • Manages revenue delivery and budget spend, including daily optimization and providing real time targeting recommendations
  • Platform & Product Expert - Articulate and update clients on FB product and developments. Responsible for educating clients and agencies on best practices
  • Drives product innovation based upon client needs. Build and manage relationships with key clients and agency partners (media, creative, PMD, etc.)
  • Project Management - Manage complex work streams to optimize marketing objectives for clients
  • Manage Analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across hundreds of accounts used by client, setting up pipelines to pull conversion and impression data, etc.)
  • Cross-functional collaboration of all projects
  • Relationship Management - Oversee delivery and revenue recognition for the businesses/accounts you are assigned to
  • Identify up-sell opportunities across your accounts and partner with the Client Partners to drive incremental revenue

Requirements

  • BA/BS degree preferred BS in Engineering, Math, Computer Science, Physics, Stats, Economics or business but with a focus on analytics 5+ years’ experience working directly with marketing, media and/or consulting companies and demonstrated leadership experience required
  • Experience with the industry or business trends in the industry (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM)
  • Experience working effectively with XFN teams and all levels of management (internally and externally)
  • Advanced Excel skills, experience with analyzing data-sets and delivering actionable insights
  • Knowledge of SQL or relational databases required
  • Experience with statistical packages such as R, SAS, SPSS required
  • Experience with computer programming (ideally PHP or Python)
  • Ability to manage multiple projects while maintaining strict attention to details
  • Ability to communicate, collaborate and work effectively on a team
  • Ability to confidently present to build ongoing relationships with external clients
  • Understanding of major advertising success metrics
  • Understanding of the app technology and app technology landscape
  • Extensive experience as a Facebook user and familiarity with Facebook’s ad solutions preferred
  • Fluent in English and Mandarin
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