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Mobile Operations Support Engineer
![Sijainti](https://web.archive.org./web/20140619042806im_/https://fbstatic-a.akamaihd.net/rsrc.php/v2/yK/r/o6uWUEpYJ1J.png)
Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
This position is responsible for supporting our carrier/operator partners. The primary focus of this role is to investigate and help resolve issues that are related to SMS or TCP/IP connectivity. As the team grows this position will also help refine the support tools and service models that we use to deliver the best possible support service.
Responsibilities
- Deliver technical support inline with a set of departmental service levels
- Working with the mobile infrastructure engineering team to fault find/escalate issues
- Liaising with carrier/operator partners on technical issues around connectivity
- Troubleshooting problems with configuration or service delivery
- Advising partners on services that could enhance the Facebook experience
- Work with cross functional teams to deliver high impact results
Requirements
- Familiar with standards related to telecommunications protocols
- Experience either working in or supporting a Network Operations Center (NOC)
- Protocol experience in one or more of the following: SS7, SMPP, TCP/IP, VPN
- Telecommunications Infrastructure experience in one of more of the following: SMS-C, GGSN, SGSN
- Scripting experience would be highly advantageous
- Experience in analyzing protocol logs and network traces
- Strong skills in critical thinking and data analysis
- Excellent communication skills in English
- Excellent communication skills in Spanish and/or French language skills a plus
Hae paikkaa nyt
Please limit to 3 applications.
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- Developer Support Engineer(Singapore)
- Partner Engineer, Mobile(Singapore)