Careers at Facebook

Software Engineering

Mobile Operations Support Engineer

SijaintiDublin, Ireland
Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
This position is responsible for supporting our carrier/operator partners. The primary focus of this role is to investigate and help resolve issues that are related to SMS or TCP/IP connectivity. As the team grows this position will also help refine the support tools and service models that we use to deliver the best possible support service.

Responsibilities

  • Deliver technical support inline with a set of departmental service levels
  • Working with the mobile infrastructure engineering team to fault find/escalate issues
  • Liaising with carrier/operator partners on technical issues around connectivity
  • Troubleshooting problems with configuration or service delivery
  • Advising partners on services that could enhance the Facebook experience
  • Work with cross functional teams to deliver high impact results

Requirements

  • Familiar with standards related to telecommunications protocols
  • Experience either working in or supporting a Network Operations Center (NOC)
  • Protocol experience in one or more of the following: SS7, SMPP, TCP/IP, VPN
  • Telecommunications Infrastructure experience in one of more of the following: SMS-C, GGSN, SGSN
  • Scripting experience would be highly advantageous
  • Experience in analyzing protocol logs and network traces
  • Strong skills in critical thinking and data analysis
  • Excellent communication skills in English
  • Excellent communication skills in Spanish and/or French language skills a plus
Hae paikkaa nyt
Hae paikkaa nyt
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