Careers at Facebook

Software Engineering

Solutions Engineer, internet.org - Singapore

LugarHyderabad, India - Singapore
Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
Internet.org is a global initiative dedicated to making affordable Internet access available to the two thirds of the world not yet connected. Making the Internet available to every person on earth is a goal too large and too important for any one company, group, or government to solve alone. Internet.org’s partners have come together to meet this challenge because they believe in the power of a connected world. This role is an opportunity to be part of this initiative by working with global Operators on creating new business models to bring affordable Internet to the unconnected. Mark Zuckerberg laid out the vision for Interent.org at MWC 2014 keynote - http://youtu.be/VHwkHZpXqWc and more information is available at http://www.internet.org/

The role is based out of our Singapore office and works with our strategic mobile partners including Mobile Operators and OEMs to integrate affordable basic internet services including Facebook into their mobile offerings. The integration between Facebook infrastructure and Operator networks will allow for tariff segmentation and new business models for affordable Internet whilst driving new features in collaboration with Facebook product teams.

As a Solutions Engineer you will work closely with the Facebook account managers throughout Asia Pacific handling the technical relationships with mobile operators and content providers and collaboratively draft the partnership roadmaps to provide hundreds of millions of people with affordable and reliable mobile internet access. You will work with various mobile operators to create special pricing campaigns, customize Facebook products/platforms to their requirements, do deployments and testing and provide ongoing support. You will also work with the Infrastructure team to analyze and resolve the issues reported by Operators and evaluate possible improvements in the infrastructure deployments. The ideal candidate will combine a passion for connecting the rest of the world to the Internet, strong technical knowledge of operator infrastructure, strong communication and cross functional collaboration skills both internally and externally and business judgment that will provide the best possible experience to people who are new to the Internet.

Responsibilities

  • Manage technical integrations with Mobile Operators realizing and optimizing the Facebook mobile user experience
  • Communicate partner needs to the Facebook product team to improve people’s experiences with our products
  • Work with Facebook Growth and infrastructure team in creating and executing new programs with operators worldwide to increase Facebook accessibility and engagement
  • Customize Facebook products without too much fragmentation
  • test, deploy and provide ongoing support
  • Drive roadmaps and implementations together with the Facebook product and engineering team while maintaining a broader view of Operators’ requirements and the market needs
  • Troubleshoot partners technical issues in real-time in cooperation with their engineering and 2nd level operations teams and work with internal technical teams on resolving those issues
  • Help scale programs by writing whitepapers, documentations, samples and other materials that can be used by Operators for integrating with Facebook infrastructure.

Requirements

  • Previous experience (3-7+ years) as a solutions architect, technical sales consultant or partner/sales engineer in the telecommunications space. Emphasis on coding and scripting is a must
  • BA/BS in Computer Science or Engineering or equivalent degree/experience
  • Good understanding of Operator’s infrastructure, capabilities and network protocols, especially packet core infrastructure (2G/3G and 4G), service (VAS) infrastructures, BSS infrastructures for provisioning and charging (online/offline charging, mediation), advanced packet core features (PCRF, DPI) preferred
  • Writing technical documentation, case studies and whitepapers
  • Willingness and ability to travel to various Asian countries approximately 50% of the time
  • Development experience and knowledge of SDLC and languages (Python, PHP, C/C++, Ruby, C# or Java) would be beneficial
  • Solid understanding of IT infrastructures (distributed, high available real-time infrastructures) and network protocols on different layers (OSI layer model – IP, TCP, UDP, SCTP, HTTP, SMPP, GTP, Diameter, MAP, CAMEL) preferred
  • Proficient in Unix/Linux environment.
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