Solutions Engineer, internet.org - Singapore
The role is based out of our Singapore office and works with our strategic mobile partners including Mobile Operators and OEMs to integrate affordable basic internet services including Facebook into their mobile offerings. The integration between Facebook infrastructure and Operator networks will allow for tariff segmentation and new business models for affordable Internet whilst driving new features in collaboration with Facebook product teams.
As a Solutions Engineer you will work closely with the Facebook account managers throughout Asia Pacific handling the technical relationships with mobile operators and content providers and collaboratively draft the partnership roadmaps to provide hundreds of millions of people with affordable and reliable mobile internet access. You will work with various mobile operators to create special pricing campaigns, customize Facebook products/platforms to their requirements, do deployments and testing and provide ongoing support. You will also work with the Infrastructure team to analyze and resolve the issues reported by Operators and evaluate possible improvements in the infrastructure deployments. The ideal candidate will combine a passion for connecting the rest of the world to the Internet, strong technical knowledge of operator infrastructure, strong communication and cross functional collaboration skills both internally and externally and business judgment that will provide the best possible experience to people who are new to the Internet.
Responsibilities
- Manage technical integrations with Mobile Operators realizing and optimizing the Facebook mobile user experience
- Communicate partner needs to the Facebook product team to improve people’s experiences with our products
- Work with Facebook Growth and infrastructure team in creating and executing new programs with operators worldwide to increase Facebook accessibility and engagement
- Customize Facebook products without too much fragmentation
- test, deploy and provide ongoing support
- Drive roadmaps and implementations together with the Facebook product and engineering team while maintaining a broader view of Operators’ requirements and the market needs
- Troubleshoot partners technical issues in real-time in cooperation with their engineering and 2nd level operations teams and work with internal technical teams on resolving those issues
- Help scale programs by writing whitepapers, documentations, samples and other materials that can be used by Operators for integrating with Facebook infrastructure.
Requirements
- Previous experience (3-7+ years) as a solutions architect, technical sales consultant or partner/sales engineer in the telecommunications space. Emphasis on coding and scripting is a must
- BA/BS in Computer Science or Engineering or equivalent degree/experience
- Good understanding of Operator’s infrastructure, capabilities and network protocols, especially packet core infrastructure (2G/3G and 4G), service (VAS) infrastructures, BSS infrastructures for provisioning and charging (online/offline charging, mediation), advanced packet core features (PCRF, DPI) preferred
- Writing technical documentation, case studies and whitepapers
- Willingness and ability to travel to various Asian countries approximately 50% of the time
- Development experience and knowledge of SDLC and languages (Python, PHP, C/C++, Ruby, C# or Java) would be beneficial
- Solid understanding of IT infrastructures (distributed, high available real-time infrastructures) and network protocols on different layers (OSI layer model – IP, TCP, UDP, SCTP, HTTP, SMPP, GTP, Diameter, MAP, CAMEL) preferred
- Proficient in Unix/Linux environment.
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