Careers at Facebook
Sales & Business DevelopmentSmall Business Client Services Associate (Japanese Speaking)
Singapore - Tokyo, JapanFacebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
Facebook’s mission is to make the world more open and connected. The Small Business (SMB) team contributes directly to this mission by connecting every small business in the world with their customers on Facebook, and then helping them grow through solutions like Facebook Pages and Advertising. We succeed when we help our customers grow their business.
This candidate will have an incredible opportunity to work directly with small businesses and help them succeed on Facebook. Ideal candidates will be highly proactive, have the ability to identify innovative ways to solve problems, and be passionate about delivering a quality experience to our advertisers. Success in this position requires a passion for strong analytical thinking, a focus on client service, and the ability to thrive in a highly dynamic, team-focused environment.
This role is based in Singapore.
Responsibilities
- Support our advertising customers and deliver consultative support and education on our Facebook products through channels such as email and Facebook Page
- Perform data analysis and execute data-informed initiatives that will improve our customer experience and drive business growth
- Identify trends to enhance the support processes, optimize workflows and improve operational efficiency
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
- Gather client and market feedback to enhance ad products and the customer experience
Requirements
- BA/BS degree with strong academic background or equivalent experience
- Fluency & excellent communication skills in BOTH Japanese and English. 1-3 years prior experience in scalable operations and/or service/sales role
- Previous experience in running B2B mass education/communication projects an added advantage
- Strong problem solving and analytical skills coupled with the ability to act independently across competing priorities
- Highly effective at interacting with external customers and serving as a subject matter expert on Facebook advertising products
- Self-motivated and able to prioritize tasks, manage time, and thrive in a constantly changing environment
- Passionate about Facebook and providing excellent service to SMBs on our platform
Apply now
Please limit to 3 applications.
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