Careers at Facebook
Sales & Business DevelopmentSmall Business Account Manager (Thai Speaking)
SingaporeFacebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
Facebook’s mission is to make the world more open and connected. The SMB team contributes directly to this mission by connecting every small business in the world with their customers on Facebook and then helping them grow through solutions like pages, advertising, and offers. We succeed when we help our customers grow their business. In this role, you will be responsible for demonstrating the value of Facebook’s advertising solutions through scaled education initiatives and pre- and post-sales support strategies in a team driven environment. Ideal candidates will have previous experience in account management and/or selling marketing solutions. This position is based in our Singapore office and will support the Southeast Asia market.
Responsibilities
- Provide pre and post-sales support to small and medium advertisers for all online sales ad products
- Monitor and review ads to ensure compliance with Facebook’s advertising guidelines
- Work directly with advertisers to improve performance of Facebook Pages and ad campaigns
- Grow revenue through reactive and proactive initiatives
- Develop and iterate on advertiser retention strategy
- Create collateral to educate and inform advertisers
- Gather advertiser feedback to enhance current and future ad products
- Identify trends to increase advertiser satisfaction with the support process
- Develop solutions to optimize team workflows and improve team efficiency
- Work cross-functionally with Sales, Marketing and Product teams within Facebook
Requirements
- BA/BS degree with outstanding academic performance
- 5+ years experience in account management or sales
- Excellent written and verbal communication skills, native oral and written fluency in Thai or Vietnamese language is a must
- Experience as a Facebook user and familiarity with Facebook’s ad products
- Prior experience working with Salesforce or other CRM systems is a plus
- Strong problem solving and quantitative analytical skills, previous experience using Microsoft Excel and/or SQL is a plus
- Proven ability to manage multiple projects while maintaining strict attention to detail
- Highly motivated and able to thrive in a fast-paced start-up environment and execute in a timely fashion
Apply now
Please limit to 3 applications.
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