• English English
    Select to close.
    Current Settings are:
      /  English
    Change Preferences:
    Country of Residence:
    Available Languages:
  • |
  • Travel Advisory
  • |
  • Customer Care
  • |
  • IHG Corporate
Select to close.
Select to close.
Email or IHG® Rewards Club # PIN
Forgot PIN?  |  Create PIN?
Not a member? Join Today!
Select to close.
Forgot PIN
All fields are required.
 
If you have forgotten or lost your Personal Identification Number (PIN), we can email your PIN to the email address in your IHG® Rewards Club account profile.
If you do not have an email address in your profile, please contact your local IHG® Rewards Club Customer Care  to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihgrewardsclub.com/email.
IHG® Rewards Club # Email Address

Sign In
Not a member? Join Today!
Select to close.
Create PIN
All fields are required.
IHG® Rewards Club # ZIP/Postal Code
First Name Last Name
Please select a 4 number Personal Identification Number (PIN) which will be used to access your IHG® Rewards Club account.
PIN Verify PIN
 
Not a member? Join Today!
Select to close.
Create Email
All fields are required.
Thank you. Your PIN has been created. Please enter your email address so you can use it to log into the site in the future.
Email Address Verify Email Address
 

Customer Care

FAQs

Access our information center to find answers to most Frequently Asked Questions.

Submit

Submit an online form to notify us of a problem or concern. We will review your issue and get back to you in a timely manner.

Contact

Need more help? Contact your nearest Worldwide Reservations Office.

Most Frequently Asked Questions

Reservations

Select to view answer. Select to hide answer. How do I change or cancel my reservation?
It’s easy to change or cancel your reservation for any InterContinental Hotels Group (IHG) hotel. You can visit our Manage Your Reservations page or call us at your nearest worldwide reservations office.
Select to view answer. Select to hide answer. How do I plan a meeting, event or group reservation?
IHG hotels offer a wide variety of services for your meetings and group events needs, ranging in style from comfortable and practical to luxurious. Find out more about our groups and meetings services online and get started today.

IHG® Rewards Club

Select to view answer. Select to hide answer. What if I have forgotten my membership number?
You can call your nearest IHG® Rewards Club Service Center or email us to retrieve your membership number
Select to view answer. Select to hide answer. How can I add my IHG® Rewards Club number to an existing reservation?
Simply view the existing reservation and click on the "Add A IHG® Rewards Club Number" link near your name.
Select to view answer. Select to hide answer. How do I create a PIN?
If you don’t have a PIN yet, access our Create Your Pin page to create a PIN for your account.
Select to view answer. Select to hide answer. I have forgotten my PIN. How can I retrieve it?
Simply go to the IHG® Rewards Club home page, enter the email address we have on file for you and click Need/Forgot PIN#. Our system will automatically email your PIN to you at that email address.

 View all frequently asked questions