UPDATE:
The current status of this issue is as follows:
Status: Resolved
All service functionality has been restored and is working as expected. Users may again create new sites.
The Acquia Client Advisory Team
UPDATE: 13:05 PM UTC
All service functionality has been restored and is working as expected. Users may create and duplicate sites, as well as manage domain information again.
Thank you for your patience.
The Acquia Client Advisory Team
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UPDATE: 12:23PM UTC
The current status of this issue is as follows:
Status: Not yet resolved
Description of issue: Acquia Cloud platform issue
We are currently investigating this matter and will provide updates here and via Twitter (@drupalgardens) in approximately 30 minutes.
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Update:
Acquia detected an interruption of service affecting Drupal Gardens Customers ability to create, duplicate existing sites or manage domain information. We are currently investigating this matter and will provide updates here in approximately 30 minutes. Note that viewing and editing sites is NOT impacted.
The current status of this issue is as follows:
Status: Not yet resolved
Description of issue: Acquia Cloud platform issue
On 1/21/2014 at 9:55 UTC,Acquia has detected an interruption of service affecting a large number of accounts on Drupal Gardens.
Update:
This is an external issue that has now been resolved and all impacted sites are now restored.
Update:
This is an external issue and is impacting customers of Worldnic/Network Solutions. To follow discussion on twitter please follow this link:
https://twitter.com/search?q=worldnic.com&src=typd
If your site is not resolving, and you use this provider, please contact your registrar and raise an issue:
http://www.networksolutions.com/help/index.jsp and click Go To Support, or call the provided support number.
We are noting a number of customer's sites alerting as being unavailable, with the common factor being the use of Worldnic as the provider. We are currently investigating the issue and we will update this post as we obtain more information.
It has been verified that there was an issue with an external network provider. The external provider has now resolved the issue that lead to the intermittent network connectivity issues between servers hosted in our EU-West region and our main task server in the US-East region.
This issue did not impact site availability.
Please contact Acquia Support if you experienced any such issues and we will be very happy to investigate further.
We sincerely apologize for any inconvenience this may cause.
Acquia Cloud / Acquia Cloud Enterprise
We are currently investigating intermittent network connectivity issues between servers hosted in our EU-West region and our main task server in the US-East region. Our teams are working to investigate the root cause of this issue and resolve it as quickly as possible, but in the interim, customers hosted in our EU-West region may experience task failures related to Cloud API, code deployments, or other Acquia Network-related features.
This issue does not impact site availability.
Please contact Acquia Support if you experience any such issues and we will be very happy to investigate further.
We sincerely apologize for any inconvenience this may cause.
The impacted server has been resolved at this time. All impacted Drupal Gardens sites have been restored.
At this time, service has been restored to most Drupal Gardens sites. A limited number of customers, however, are still experiencing a service interruption at this time.
We are continuing to investigate this matter and will provide updates here and via Twitter (@drupalgardens) within the next 30 minutes.
UPDATE: 5:53 PM UTC
The current status of this issue is as follows:
Status: Not yet resolved
All access functionality has been restored and is working as expected when accessing drupalgardens.com or individual sites over https. However, at this time, site creation has been temporarily disabled.
Thank you for your patience.
Updates here, http://www.drupalgardens.com/forum/important-announcements, and via Twitter (@drupalgardens) in approximately 30 minutes.
The Acquia Client Advisory Team
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Acquia has detected an interruption of service affecting a large number of accounts on Drupal Gardens. Acquia Cloud Site Factory is not affected by this service interruption.
We are currently investigating this matter and will provide updates here and via Twitter (@drupalgardens) within 30 minutes.
Acquia has detected an interruption of service affecting limited numbers of accounts on Acquia Cloud Site Factory. We are currently investigating this matter and will provide updates here and via Twitter (@acquia_support) within 30 minutes.
The impacted server has been restarted. Impacted Acquia Cloud Free sites have been restored.