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Job Opportunities at the Internet Archive

The Internet Archive is seeking a Partner Specialist for Archive-It.

Archive-It is a web archiving service first launched in 2006 that enables 300+ library and archives to capture and manage the highest quality content from the web. As the service continues to expand, we also need to expand our partner support team and are looking for a hard working, resourceful and collaborative individual to join us.

Find out more about the service at www.archive-it.org and the Internet Archive at www.archive.org

The Partner Specialist is the first point of contact for Archive-It partners and has the primary responsibility for interacting with partners, understanding their needs and ensuring their overall satisfaction. The Partner Specialist is responsible for fielding, filtering (and in some cases solving) questions and/or working with our small engineering team to find solutions to any issues.

Although primarily a tactical position, the Partner Specialist also shows strategic leadership in recommending features and functionality for Archive-It, as well as taking the lead in providing ongoing development of internal and external best practices for client support, including documentation, reporting, training and support procedures.

Our team is diverse and some of our Partner Specialists also participate in outreach and speaking engagements at conferences and online with informational webinars.

Responsibilities include:

• High visibility as the front line of support in trouble-shooting partners' issues and concerns.
• Acting as the liaison between partners and the web engineering team.
• Training partners and helping them effectively optimize our services.
• Working with the Engineering team on service releases from proposal to launch.
• Working with partners to understand how they use the application and how it could be improved.
• Promoting the service with enthusiasm, acting as an external evangelist when attending conferences and talking to potential partners.

Experience / Skills Needed:

• 2-3 years in tech support, library services and/or customer service
• Excellent communication skills: written, verbal and presentation.
• Must be detail oriented.
• Technical aptitude: you don't need to be an engineer but ideally you have some work experience, educational background and/or are comfortable working with engineers and learning new tools and technologies.
• An interest in, and appreciation for, working with libraries, archives, museums and other memory institutions.
• Strong organizational skills: the ability to juggle multiple tasks, deadlines and responsibilities.
• Clear sense of integrity and strong work ethic.
• Technical knowledge of how websites are constructed would be a huge plus, including an understanding of the internet and network protocols.
• Ability to work in and enjoy a loosely structured work environment.
• Flexibility, a sense of humor, and a coach-able spirit will be appreciated.

Education:

B.A. or work equivalent

To apply:

Please send your resume and cover letter to lori at archive dot org with the subject line "Partner Specialist Archive-It".

The Archive thanks all applicants for their interest, but advises that only those selected for an interview will be contacted. No phone calls please!

We are an equal opportunity employer.

Web Application/Software Developer for Archive-It

The Internet Archive is looking for a smart, collaborative and resourceful engineer to lead and do the development of the next generation of the Archive-It service, a web based application used by libraries and archives around the world. The Internet Archive is a digital public library founded in 1996. Archive-It is a self-sustaining revenue generating subscription service first launched in 2006.

Primary responsibilities would be to extend the success of Archive-It, which librarians and archivists use to create collections of digital content, and then make them accessible to researchers, scholars and the general public. Widely considered to be the market leader since its' inception, Archive-It's partner base has archived over five billion web pages and over 260 terabytes of data. http://archive-it.org

Working for Archive-It program's director, this position has technical responsibility to evolve this service while still being straightforward enough to be operated by 300+ partner organizations and their users with minimal technical skills. Our current system is primarily Java based and we are looking to help build the next-generation of Archive-It using the latest web technologies. The ideal candidate will possess a desire to work collaboratively with a small internal team and a large, vocal and active user community; demonstrating independence, creativity, initiative and technological savvy, in addition to being a great programmer/architect.

The ideal candidate will have:

5+ years work experience in Python and/or Ruby on Rails web application development

Ability to read (not necessarily write) Java programming language

Experience with Hadoop, specifically HBase and Pig

Experience developing web application database back-end (SQL or NoSQL).

Good understanding of latest web framework technologies, both JVM and non-JVM based, and trade-offs between them.

Strong familiarity with all aspects of web technology and protocols, including: HTTP, HTML, and Javascript

Experience with a variety of web applications, machine clusters, distributed systems, and high-volume data services.

Flexibility and a sense of humor

BS Computer Science, or equivalent work experience

Bonus points for:

Experience with web crawlers and/or applications designed to display [archived] web content (especially server-side apps)

Open source practices experience

Experience and/or interest in user interface design and information architecture

Familiarity with Apache SOLR or similar facet-based search technologies

Experience with the building/architecture of social media sites

Experience building out a mobile platform

To apply:

Please send your resume and cover letter to kristine at archive dot org with the subject line "Web App Developer Archive-It".

The Archive thanks all applicants for their interest, but advises that only those selected for an interview will be contacted. No phone calls please!

We are an equal opportunity employer.