SurveyMonkey Powered Online Survey

At 6PM.com we love to hear from our customers. We appreciate your thoughts about how our website is working for you and regularly use input from our customers to help with our projects. Your opinion is very important to us. Thanks for your help.

1. Compared to your shopping experiences on other websites, how does the 6PM.com website compare?

Compared to your shopping experiences on other websites, how does the 6PM.com website compare? It’s way better

It’s somewhat better

It’s about average

It’s somewhat worse

It’s way worse

2. How would you rate your experience with the following features and functions on the 6PM.com website?

Please use a scale of 1-7 where 1 means Extremely Negative and 7 means Extremely Positive

	1- Extremely Negative						7- Extremely Positive	N/A
Ease of use overall	*How would you rate your experience with the following features and functions on the 6PM.com website? Please use a scale of 1-7 where 1 means Extremely Negative and 7 means Extremely Positive Ease of use overall 1- Extremely Negative	Ease of use overall	Ease of use overall	Ease of use overall	Ease of use overall	Ease of use overall	Ease of use overall 7- Extremely Positive	Ease of use overall N/A
Finding products in general	Finding products in general 1- Extremely Negative	Finding products in general	Finding products in general	Finding products in general	Finding products in general	Finding products in general	Finding products in general 7- Extremely Positive	Finding products in general N/A
Finding a specific product	Finding a specific product 1- Extremely Negative	Finding a specific product	Finding a specific product	Finding a specific product	Finding a specific product	Finding a specific product	Finding a specific product 7- Extremely Positive	Finding a specific product N/A
Finding products using search	Finding products using search 1- Extremely Negative	Finding products using search	Finding products using search	Finding products using search	Finding products using search	Finding products using search	Finding products using search 7- Extremely Positive	Finding products using search N/A
Browsing to find products (not using search)	Browsing to find products (not using search) 1- Extremely Negative	Browsing to find products (not using search)	Browsing to find products (not using search)	Browsing to find products (not using search)	Browsing to find products (not using search)	Browsing to find products (not using search)	Browsing to find products (not using search) 7- Extremely Positive	Browsing to find products (not using search) N/A
Shopping cart	Shopping cart 1- Extremely Negative	Shopping cart	Shopping cart	Shopping cart	Shopping cart	Shopping cart	Shopping cart 7- Extremely Positive	Shopping cart N/A
Checking out	Checking out 1- Extremely Negative	Checking out	Checking out	Checking out	Checking out	Checking out	Checking out 7- Extremely Positive	Checking out N/A
Returning merchandise process	Returning merchandise process 1- Extremely Negative	Returning merchandise process	Returning merchandise process	Returning merchandise process	Returning merchandise process	Returning merchandise process	Returning merchandise process 7- Extremely Positive	Returning merchandise process N/A
Managing your account	Managing your account 1- Extremely Negative	Managing your account	Managing your account	Managing your account	Managing your account	Managing your account	Managing your account 7- Extremely Positive	Managing your account N/A

3. How many times have you visited the 6PM.com website in the past year?

How many times have you visited the 6PM.com website in the past year? This is my first visit

2-5 times

6-12 times

13-24 times

25-50 times

50 or more times

4. Which of these terms best describes the primary reason for your visit to the website today?

Which of these terms best describes the primary reason for your visit to the website today? I knew exactly what I wanted to purchase (SKU, model or item name)

I had a good idea what I wanted to buy (brand, style, etc)

I was shopping to buy in a general category (sandals, sweatshirts, etc)

I was doing research before deciding to buy in a general category (sandals, skirts, etc)

I was browsing in a favorite category (shoes, housewares, etc)

I just was browsing the site

I came to the site for non-shopping reasons

5. How would you describe your visit to the 6PM.com website today?

How would you describe your visit to the 6PM.com website today? It was great

It was pretty good

It was OK

It wasn’t so good

It was bad

6. Did you have any difficulties using the website? If you feel you've encountered something that needs immediate attention, please call 1.888.676.2660 or email us at cs@6pm.com.

Did you have any difficulties using the website? If you feel you've encountered something that needs immediate attention, please call 1.888.676.2660 or email us at cs@6pm.com. No, I had no difficulties

Yes, I had difficulties. Here's what happened:

7. Do you have suggestions or ideas to improve the 6PM.com website?

Do you have suggestions or ideas to improve the 6PM.com website?

8. What is your gender?

What is your gender? Female

Male

9. What is your age group?

What is your age group? 17 or younger

18-24

25-34

35-44

45-54

55-64

65-74

75 or older