Return Questions

1. Q:

   Do you process exchanges?

   A:

   Unfortunately, 6pm.com is unable to offer exchanges at this time. However, you have 30 days from the purchase date to return your order. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unworn and in the same condition it was received.

   For further details please read "How do I return my order?" below.

   Return to Top

2. Q:

   How can I contact 6pm.com for additional assistance?

   A:

   If you need help with your order please feel free to email us.

   Return to Top

3. Q:

   How do I return my order?

   A:

   If for any reason you are not satisfied with your order, you have 30 days from the purchase date to return it. All merchandise must be unworn and in the same condition it was received. Products must be returned in the original box and/or packaging. The original packaging contains a bar code that helps us identify your items with your order, so your account can be credited successfully.

   To return your order, follow these simple steps:

   • Log into your account, click the order number containing the item(s) you wish to return.

   • Check the item(s) on the order you want to return. (This option will not be available if your order is outside the 30-day range.)

   • Then click "Return Checked Items."

   • Fill out survey (if you would like) and click the red button at the bottom that says, “Continue Return Process.”

   • Products must be returned in the original box and/or packaging. The original packaging contains an LPN bar code that helps us identify your items with your order, so your account can be credited successfully. If you do not have the original packaging, please print the email with your return confirmation number and include it in your shipping box.

   • The return address will appear on the final screen of the return process and also in your return confirmation email.  No label is provided. Please write the address clearly on your package before bringing it to the courier of your choice.

   • Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.

   It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.

   The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards). Credits applied to Bill Me Later accounts may take up to 30 days to be reflected on your statement (up to one full billing cycle). Credits issued to PayPal account should reflect on your account immediately, but according to PayPal, it could still take up to 30 days for you to receive your funds.

   *NOTE: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process by logging into your 6pm account (detailed above) to obtain a return confirmation number (via email) prior to mailing your return to us. We would also be happy to help you if you need assistance. Contact the 6pm Customer Loyalty team at 1.888.676.2660 or Email.

   Return to Top