Amazon.com: 2-Year Protection Plan plus Accident Protection for Kindle Fire HD 8.9": Kindle Store

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Kindle Fire HD 8.9", Dolby Audio, Dual-Band Wi-Fi, 16 GB - Includes Special Offers

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This item: 2-Year Protection Plan plus Accident Protection for Kindle Fire HD 8.9" by Service Net $79.99
Kindle Fire HD 8.9", Dolby Audio, Dual-Band Wi-Fi, 16 GB - Includes Special Offers by Kindle $269.00
Amazon Kindle PowerFast for Accelerated Charging by Amazon $19.99

Technical Details

With pre-order, your credit card will be charged for the protection plan at the time of purchase, but your coverage will not start until your Kindle is shipped
Extends mechanical and electrical breakdown coverage
Receive a replacement Kindle 2-3 days after you make a valid claim
No deductibles or shipping fees
Fully transferable

Product Details

Shipping Information: View shipping rates and policies
Shipping: Currently, item can be shipped only within the U.S.
ASIN: B008682C9U
Average Customer Review: 4.4 out of 5 stars See all reviews (234 customer reviews)
Date first available at Amazon.com: August 31, 2012

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Product Description

From the Manufacturer

With a 2 Year Protection Plan for Kindle Fire HD 8.9”, you will receive protection against accidental damage such as drops or spills for up to two years. In the 2nd year, your coverage extends to protect against failures that occur during normal operation. This helps avoid the inconvenience and costs associated with a broken device. The plan stays with the device even if it is gifted or sold to another party.

Plan Features

Coverage Against Accidents
Accidental Damage covers any accidents that happen during normal use of the product. While most service plans cover basic mechanical malfunction only, this plan covers your Kindle Fire HD 8.9” for accidental mishaps such as drops, liquid spills, cracked screens and other human errors for up to 2 years. Please refer to the actual plan terms and conditions for a complete description of the coverages.
Express Replacement
Should your Kindle Fire HD 8.9” need to be replaced, we will ship a replacement unit to you along with a prepaid shipping label for you to send the defective unit back to us. No shipping fees apply.
Battery Replacement
One-time claim for battery malfunction in the second year of coverage.
Customer Service Support
Customer service support is available from 6 am to 10 pm (PST) - call (877) 441-3836.
Returns & Refunds
Customers may cancel their contract at any time for any reason if they have not filed a claim. If the contract is cancelled within 90 days of the date purchased and does not have a claim the customer will receive a refund of the full purchase price of the contract. If the contract is cancelled thereafter and there are no claims, the customer will be refunded the remaining days of coverage on a monthly prorated basis.
No Deductibles or Shipping Fees
No hidden fees, you will not be required to pay a deductible or shipping fees for claims or replacements.
Your Contract will be Emailed to You
After purchasing a plan you will receive your contract via email within 24 business hours and a paper copy via US mail within 7 business days.
Fully Transferable
Your coverage is fully transferable at no cost. Simply call (877) 441-3836 and an agent will walk you through the process.
What's Covered
From day one, you will have protection for accidental damage such as drops, spills or cracked screens. In the first year, the manufacturer warranty covers electrical and mechanical failures. In the second year of the Protection Plan coverage extends to cover electrical and mechanical failures, as well as a one-time claim for battery malfunction. Limitations and exclusions apply. Please refer to the actual plan terms and conditions for a complete description of the coverages.

How it works

A Protection Plan makes it easy for you to get help when you need it. Conveniently receive a replacement unit with no hassles, no deductibles and no shipping fees.

1. Purchase a Protection Plan
Relax and enjoy two worry-free years of Kindle Fire HD 8.9” protection. After purchasing the plan, we will email your contract to you.

2. To File a Claim
Simply call (877) 441-3836 and speak to a customer service representative - available from 6 am to 10 pm (PST).

3. Express Replacement
Should your Kindle Fire HD 8.9” need to be replaced, we will ship a replacement unit to you along with a prepaid shipping label for you to send the defective unit back to us. No shipping fees apply.

Administrator

Service Net is an industry-leading service management company focused on delivering a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.

What Amazon customers are saying about Service Net

Great Service
I rarely buy extended warranties, but I did buy this one. I am glad I did. After nearly a year of use, I sat on my Kindle and broke it. When I called to use the warranty, it took less than 10 minutes on the phone. I had my new kindle on THE NEXT DAY! The service rep was polite and professional. Absolutely no hassles!

- R. Edwards

A Lifesaver
Everyone was nice and the exchange worked well. I didn't want to return my Kindle because (after two weeks only), I was afraid I'd be Kindle-less, but I got the new one on time and returning the defective one was wonderfully easy. I'm impressed.

- M. Greer

Glad we purchased
Bought my wife a Kindle for Christmas. She wanted the warranty "just in case." We are on vacation and she just dropped hers on the tile floor. Broken screen. The replacement will be home before we are. Glad she bought it. Just purchased one for my kindle (I was skeptical until about 20 minutes ago).

- D. Rohacek

Product Description

If you pre-order your device, your certificate of coverage will ship within 24 hours and your credit card will be charged at time of purchase. Rest assured that your 2 year protection plan coverage will start with the ship date of your device.

Customer Reviews

4.4 out of 5 stars

(234)

See all 234 customer reviews

“ I have had no need to use it,so I am assuming that it will be just as good as I think it is. ” patwhite94 | 16 reviewers made a similar statement

“ I would recommend this protection plan to everyone who buys a Kindle Fire HD 8.9". ” Terry Heath | 19 reviewers made a similar statement

“ I feel secure that if something goes wrong with my Kindle I can have it servised without questions! ” Cameo | 9 reviewers made a similar statement

Most Helpful Customer Reviews

127 of 133 people found the following review helpful

5.0 out of 5 stars Excelent Service! December 6, 2012

By Collin

I have used this service when the screen cracked on my Kindle. No questions asked. The customer service is amazing! The replacement Kindle arrived in 3 days, even before I sent the damaged Kindle back.

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121 of 129 people found the following review helpful

5.0 out of 5 stars Piece of Mind December 27, 2012

By John

Amazon Verified Purchase

I don't know if you really need this but since I purchased the Kindle HD 8.9" for my wife, I wanted something to insure she could replace it if dropped. This plan covers accidental drops by her or Grandkids. Although I purchased it at the same time I purchased the Kindle, the plan doesn't start until after the Kindle's 90 day warranty, so this is a big plus.

63 of 69 people found the following review helpful

5.0 out of 5 stars Protection Plan for Kindle Fire HD 8.9 December 28, 2012

By Jeffrey Stanton

I placed this order on 12/8/2012 and had not yet received the item as of 12/27/2012. I contacted Service Net and within 12 hours I received the warranty via email and they are mailing me another copy. The original mailing may have gotten lost due to the Holidays or the hurricane, I don't know. All I can say is Service Net Solutions impressed me with their product and responsiveness and were very professional. I would gladly buy another product from them in the future. I have bought many items from Amazon and I have always found Amazon and all their sellers to be excellent to deal with. Thank you.

31 of 33 people found the following review helpful

5.0 out of 5 stars Protecting Me From My Children January 29, 2013

By Jacob Lambert

I just got off of the phone with their customer service and in 2 days I will have my replacement. They did want a credit card to hold on file in case I do not send my busted one back to them. It was as simple as that. No real hold on the phone, no trouble understanding the person on the other line. No debating if my 1 year old and my 3 year old playing frisbee with my Kindle was covered. Just verify my ID, take my address and CC info and expect my replacement in 2 days. A confirmation email let me know that I get three uses of the insurance, I'll definitely take better care from here on out, but no complaints about the product I'm reviewing.

2 Comments |

23 of 24 people found the following review helpful

5.0 out of 5 stars 2-Year Protection Plan plus Accident Protection for Kindle Fire HD 8.9 December 19, 2012

By Texas1963

Not a lot to say about an extended warranty plan other than past experience with plan and customer service. Both have been excellent and I would recommend purchasing this for any of the Kindles, just in case. We had an accident a few years ago with first Kindle reader after about a month and replacement was on its way the next day. Customer service reps have always been very helpful and friendly.

15 of 15 people found the following review helpful

5.0 out of 5 stars Insurance is worth every penny! February 11, 2013

By GNM

I never thought I'd have to use it and my wife thought it was a waste of money but when some pixels failed on the device (I had a bunch of white dots on the screen), I called Amazon and had a replacement Kindle within 2 days. The process was hassle-free and worth every cent. Because I was able to return the failing product, the warranty is still good until the end of the term. Definitely worth peace of mind knowing I don't have to spend another $359 or more on a replacement. Amazon customer service is top-notch!

13 of 13 people found the following review helpful

5.0 out of 5 stars Wow! Gotta get this February 11, 2013

By Julie

So I bought a 8.9 kindle fire hd and my son took it to grandma house and long story short it was in many pieces. I called the number on the protection plan on Monday morning and on Tuesday afternoon my new kindle was here. When your filing a claim you don't feel as if this protection plans says it cover accidents but gives you the run about which accidents it covers. when you file a claim it quick and painless

53 of 64 people found the following review helpful

5.0 out of 5 stars Better safe than sorry! December 10, 2012

By W. L. Scott

My first Kindle was a Kindle 2 with keyboard and I had the protection plan and I had used it for a replacement at one point in time, and it was worth every penny! So, when I decided to upgrade to the Kindle Fire HD it was a no brainer to get the plan. Even if I never have to use it, it's great to have that reassurance that Amazon will be there that extra year.