Customer Reviews

MyMathLab: Student Access Kit

5 star:		(231)
4 star:		(41)
3 star:		(23)
2 star:		(12)
1 star:		(51)

 

 

Lets face it, the only reason you'll buy this is because you're being bent over the barrel by your college's math department. The publisher of this product knows this full well and their tech support department takes it into account when dealing with you.

When my copy of this product arrived I tried to use the code to register in my course, but MyMathLab said the code was "not found." I double checked everything and finally called tech support, who made up about 6 different excuses to simply get me off the line. Next, they said to contact Amazon because the kit was from a third party and that instead I should purchase a key from them - for $77. I refused and told them this product was clearly from their company and should give me access to MyMathLab as it was advertised, but failing that they should tell me exactly what the key was for.

The customer service agent finally said they would send the key to "tier two support" who would help me "soon." Two days later they hadn't contacted me through email, as was promised, so I called the customer support line again. The representative only said that tier two would be in contact with me "soon" and that they had no specific time, but again offered to sell me a key over the phone.

It has now been two weeks without hearing from "tier two support" and I had to buy an access code directly from the publisher, which is exactly what the company wanted. Thankfully Amazon was great about accepting the return.

This issue reflects very poorly on Addison-Wesley and Pearson Education, but frankly, they have no reason to be helpful. If you've purchased this product it's because you're forced to and if the code doesn't work, your only other courses of action involve either dropping or failing the course. Good luck with that.

I purchased this book/online program for my sophomore college student daughter. The book came on time, but the access code to the online program was already used and this was not disclosed to me when I purchased it. Why would I purchase a computer program if it is invalid and we can't get on line? The professor uses this program in his class because going on line for assignments is a REQUIREMENT of the class.
Buyers beware! I have requested help with the refund policy and I'm awaiting a response.

I bought the access code from Amazon thinking I could trust them to give me the correct product, as I am an avid Amazon fan. However, the code was invalid. After sitting on the phone with Pearson (who runs MyMathLab) for almost an hour, they finally told me they couldn't do anything for me because it was a made up code. Whether it really is made up or just an expired one, I really don't know. Amazon was nice enough to overnight me a replacement, only for me to be told it too was invalid.

My professor warned us not to purchase them off the internet and I learned the hard way to listen to him. I hope this doesn't happen to anyone else!

after reading the reviews i was nervous to buy being that so many were negative and state that the cod did not work. this is $140 at my bookstore and $69 on here. bought new from amazon and used the code today and had no issues! so glad to have saved the money. :)

I am currently using this in my university precalculus course. It is so bad, I am considering taking my Calculus courses at another school just to avoid the possibility of having to use this program again. The smallest typo makes an entire answer wrong. This is especially frustrating on quizzes, in which you cannot redo the question to correct the typo. So, not only do you need to be proficient at math to pass your course, you have to be proficient at catching errors you would not make handwriting answers to questions.

Basically, this program is made for 2 reasons: a money grab to further rip off students and to cater to lazy professors who can't be bothered grading papers.

You may not have a choice as your school may have made a deal with this garbage company to ensure they have free access to students' wallets, and if that is the case, I pity you. However, if you have a choice between a class that uses this versus one that does things the old fashion way, go with the latter.

This is a waste of money but it's required for many University math courses. It is essentially a BlackBoard that is for math courses.

I'm using this for my trigonometry class: because I bought this instead of the book, I've saved a hundred bucks. Hey, the book's already there, online, through MyMathLab: there's no need to buy the hardback (unless you either want it as a reference or have an extra hundred bucks). Money well spent!

I have to use this to do my homework online. Other students in my class paid almost twice as much using the campus bookstore than I did for the exact same product.

This was required for my college algebra class. Buying from Amazon, having it fly on a plane and arrive at my doorstep was about $20 cheaper than purchasing this product locally.

I'm on the fence about this product, though. It does what it says it does. It hasn't broke down or anything. But I feel that when doing the exercises and the homework, there is often a crutch that allows you to do the same problem over and over again, and practically TELLS you the answer (though this MAY vary from individual instructor's settings?). Needless to say that I've made a 100% on all of my MathLab assignments, but I still feel as though I haven't learned the material thoroughly. How do you explain 100% in homework, but only 83% on the written test?

I really like the online textbook. But I do wish that it had a keyword search, or that the "help me" options will lead you to a specific point in the textbook, rather than just the beginning of the chapter.

And obviously. . . .DO NOT BUY THIS PRODUCT USED! IT WILL NOT WORK!

I'm not really sure how to go about reviewing what is essentially and access code (which I feel very silly paying $54 for) to an online mathematics utility. Before ordering, make sure you know that this product has not been opened or tampered with, as the access code only works once. Beyond that, I have some minor issues with the "math lab" itself (online) but overall it is pretty easy to navigate, and a good teacher is what makes all the difference, really. The server has been down once in 5 weeks, but really I don't find this acceptable; online classes are meant for you to be able to manage your own time....