Thrill Your Customers

Yes, this is the platform you have been trying to build for your customers. This is the new user manual.

Cloud delivered

Collaborative

Web self-service help center

Multi-channel: update all channels in real-time

Contextual in-product help

SAP, Salesforce and Zendesk integration

Entirely customizable

Blackboard.com Loves Customer Success

With MindTouch, Blackboard.com makes intelligent and targeted decisions about content and is able to update product knowledge in real-time, across all customer support channels.

Delight Your Customers

MindTouch provides the best possible product help experience for your customers and support agents across every channel using a collaborative, self-service platform.

Track and analyze behavior and trends

React with content updates in real-time

Control your brand and increase customer retention

HTC — Game Changing Customer Support

Customer success is central to the HTC business strategy.
With MindTouch, HTC has:

A zealous focus on their customers
Improved customer collaboration
Shortened response times
Eliminated information silos
Redefined their product experience

SuccessFactors Leads their market in Customer Support

Delivers the latest and most relevant product knowledge to the customer – anywhere.