Public Programmes

GRA are the sole UK licensee for Crucial Conversations, Crucial Confrontations and Influencer training, all award winning development programmes, which have been delivered to over 1 million people across the globe.

• Crucial Conversations

Crucial Conversations is a powerful and highly effective skill-based programme that will give you the tools to talk openly, honestly and candidly about disagreements. Typically we try to ignore issues when opinions vary, the stakes are high and emotions run strong - too difficult and we might make it worse! The disagreement becomes the 'elephant in the room' and dialogue stops. This usually makes the problem worse or creates new problems as people work around the disagreement in unhealthy ways. Do you go to silence or violence? This programme will show you how to start and maintain a conversation when the stakes are high.


• Crucial Confrontations

Crucial Confrontations is a highly effective and practical programme that gives everyone the tools to talk about and resolve disappointments: missed deadlines, broken promises and poor performance. These tools were developed by observation of high performers, not hypothesis. They work! Managers and others often ignore these issues, sweeping them under the carpet and hoping that they will resolve themselves. This is certain to prolong the poor performance or bad behaviour to the detriment of the individual and the organisation. This programme will show you how to deal with conflict and hold others accountable in a way that will benefit you both. Never walk away from another touchy, controversial or complex issue - at work or at home.


• Influencer

Influencer helps you understand the root causes of persistant problems and find the few Vital Behaviours that, if regularly enacted, will lead to the results you want. The approach was developed after studying the world's greatest influencers. Once you've identified the vital behaviours, you use six powerful sources of influence and develop strategies to motivate and enable yourself and others to behave in new ways. With personal, organisational and social case studies from across the world, this programme will help you to create and manage change at all levels.