Gaming Reporting

Back-Office Support

Our solution embraces more than straightforward payment processing. We appreciate that your problems are not over when the file of transactions has been sent to the acquirer. There is still a need to reconcile payments; to ensure that transactions that have been submitted have been both received by the Acquirer and paid; and that any chargebacks received legitimately relate to your account.

We have a unique partnership with Baker Tilly, the world's 7th largest firms of accountants and business service providers. Together, we provide a comprehensive service to help internet gambling operators in the management of transactions, report reconciliation, tax and revenue collection, and auditing and escrow management. All reporting can be provided across different Acquirer relationships as required.

Our service includes daily settlement and daily reporting, available online. Reports can be customised and formatted to your specific requirements. Additionally all data can be directly downloaded into your systems.

If necessary, funds are handled under the exclusive control of Baker Tilly and held in dedicated accounts, at an individual URL level, should this be required.

Payment Optimisation

SecureTrading actively manages our customer portfolios and provides monthly analysis on the performance based on several factors including:

Transaction volumes broken down by region, brand and currency
Declines including full decline code breakdown at regional and issuer level
Chargebacks at regional, brand and issuer level
Refunds/CFT’s broken down by brand

Transaction Management

MyST supports various default reports and can be configured to execute customisable reports based on various data combinations. We can work with you to create customised reports can be developed as part of the default set.

You can view, print or download all the standard reports provided. Reports can also be set up to be sent automatically at regular intervals – daily, weekly, monthly etc. All information is available to be downloaded in CSV format.

SecureTrading can also make available a monthly transaction processing report that will provide:

Breakdown of transaction outcome (success vs. decline)
Breakdown of decline reason (error code)
Breakdown of currencies used, including transactions outcome
Breakdown of card brands processed (e.g. Visa vs. MasterCard)
Breakdown of successful transactions based on card issuer Chargeback analysis (proportion of successful transactions and chargeback count)