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Customs charging
Importing into the UK is usually straightforward, but there may be times when it becomes more complicated given the contents of the packages, or the reasons for import. We suggest that you contact HMRC for detailed information on import Customs procedures and charges.
If we receive a parcel from overseas addressed to you, we will pay any relevant import duty, excise duty and VAT on your behalf to HM Revenue and Customs. Before the parcel can be released to you, we require you to repay this sum, together with our own clearance fee, details of which will be sent to you in a letter. To make things easier, you can now pay by credit or debit card online. You can then also select how and when you would like the parcel delivered.
Import value thresholds
For goods moving within the EU, import duties and taxes do not usually apply. However, for goods imported from non-EU countries, Customs charges do apply, these may include import duty, excise duty and import VAT. Goods with a value exceeding £18, for commercial items including internet/mail order purchases, or £40 in the case of gifts between private individuals, are generally subject to Customs charges. Please note that with effect from 1 November 2011 the £18 threshold will be reduced to £15. Normally charges are calculated upon the declared value (plus shipping costs for commercial items). Further general information can be obtained by contacting HMRC on 0845 010 9000 or at www.hmrc.gov.uk.
If you have a specific query about the duties / taxes for an imported parcel through Parcelforce Worldwide, then contact the Customs team on 0845 600 4781.
Please quote the charge number and date from the Customs Charge Label (OE94) and retain outer wrappings and all documents, as they may be required to resolve your enquiry. Note also that this charge label is your proof of import for VAT purposes.