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Your privacy and our use of cookies

Cookies help us improve your Parcelforce Worldwide online experience. If you accept their use, continue using our site. Or, find out more about cookies.

Helpful hints and tips

Customer services

If you have a query or would like to give us some feedback, you can contact us by e-mail or by phone:
 

  • You may find that our Frequently Asked Questions pages can answer your query, however if you would like to send us an email we will endeavour to respond to your enquiry as soon as possible.
     
  • If you are a regular parcel sender and would like to enquire about special rates which are available for our account customers, please complete the short form and we will contact you.

 

  • Our Customer Service Advisors are available 8.00am - 7.00pm Monday to Friday, 8.30am - 5.00pm on Saturday and 9.00am - 5.00pm on Sundays excluding UK Public and Bank Holidays.
     
  • You can phone our Customer Service team on 08448 00 44 66, calls are charged at national rates. 
     
     

For Welsh speaking customers:

  • Gall cwsmeriaid sy’n siarad Cymraeg gysylltu â ni ar 0844 800 5550


For customers with impaired hearing:

  • Contact us on Textphone 08000 855 854

Cookies on this Website

Cookies are small text files stored by your device when you access most websites on the internet. We will use two types of cookies:

  • Session cookies - these expire when you close your browser and do not remain on your computer.
  • Persistent cookies - these are stored in the longer term on your computer. They are normally used to make sure the site remembers your preferences.

www.parcelforce.com (this Website) uses cookies in order to make it easier to use and to support the provision of relevant information and functionality to you. Cookies also provide us with information about how this Website is used so we can keep it is as up to date, relevant and error free as possible. Further information about the types of cookies in use on this Website is set out below.

By using this Website you agree to the use of cookies. Please note that certain cookies may be set the moment you start visiting this Website. These will be session cookies on your first visit to this Website. If you continue to use or revisit this Website then persistent cookies of the types described below will be served. You can choose to manage the cookies we use on this Website through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org.

Please note that preventing cookies is likely to impact the functionality or performance of this Website, or prevent you from using certain services provided through it. If you choose to prevent cookies, we cannot guarantee access to the services provided through this Website or be sure how this Website will perform during your visit. Preventing cookies will also affect our ability to update this Website to cater for user preferences and improve its performance.

The types of cookies we currently use on this Website are set out below. The cookie categories are based on the category definitions contained in the International Chamber of Commerce UK Cookie guide.

Cookie Category Details
Strictly necessary

Strictly necessary cookies are essential to enable you to move around this Website and use its features and/or services. These cookies let this Website provide services at the request of users.

This Website uses strictly necessary cookies to:

  • Identify you as being logged in to this Website
  • Remember the services you ordered when you get to the checkout page
  • Remember things like information you've entered when you navigate to different pages during your session on this Website
  • Remember things like service selections you have made which are essential for us to provide you with services you have requested
  • Make sure you connect to the right service on our website when we make any changes to the way the website works
Performance

Performance cookies allow us to update this Website to cater for Website user preferences and improve performance. They collect information about how this Website is used, e.g. which pages users visit most often and where error messages are delivered. These cookies don't collect information that identifies individuals. All information is aggregated and therefore anonymous.

This Website uses performance cookies to:

  • Provide statistics on how this Website is used (including selections that you have made and services that you have viewed, during your use of this Website)
  • See how effective our adverts are (we don’t use this information to target adverts to you when you visit other websites)
  • Remember the services you have viewed and selected
Functional

Functional cookies allow this Website to remember choices you make, e.g. your user name, log in details and language preferences and any customisations you make to Website pages during your visit. They are necessary to provide features and services specific to individual users.

This Website uses functional cookies to:

  • Identify you as having consented to use of cookies by this Website
  • Remember selections you have made (such as search functions and results, and services)
  • Apply users' individual service specifications (such as usage or credit allowance)
Targeting or advertising cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests, to help measure the effectiveness of advertising campaigns.

This Website does not currently use any targeting/advertising cookies

Further Information

Further general information about cookies is available at www.allaboutcookies.org.

To read the International Chamber of Commerce Cookies Guide visit: http://www.international-chamber.co.uk/blog/2012/04/02/launch-of-icc-uk-cookie-guide/

For further information about Google Analytics please see http://www.google.com/analytics/learn/privacy.html

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.