privacy policy

1    Introduction

1.1  This Privacy Policy sets out how waterscape.com, British Waterways' leisure website, whose registered address is at 64 Clarendon Road, Watford WD17 1DA, United Kingdom  (“Waterscape”, “we”, “us” or “our”) handles the data which identifies users of its website (“user”, “you”, “your”).  This Privacy Policy should be read in conjunction with the Waterscape Terms and Conditions , of which this Privacy Policy forms part.

1.2  If you have any concerns regarding our Privacy Policy then you can contact us either by writing to us at 64 Clarendon Road, Watford WD17 1DA, United Kingdom, emailing us here feedback@waterscape.com or telephoning us on +44 (0)1923 201120.   You can also use these contact details if you wish to request from Waterscape a copy of the personal data that we hold about you.   Please note that we are entitled to charge you a small sum of money for supplying such information.   Waterscape complies with the requirements set out in the Data Protection Act 1998.   You can obtain further information about the Data Protection Act 1998 by visiting the Information Commissioner's website at www.dataprotection.gov.uk.

2    Information Collection and Use

2.1  In order to use certain functions or recieve certain information on the website, you must first register or enter your details.   When you register or enter details, you complete a registration form and provide your name, a valid email address and certain other personal and contact details (“Registration Information”).   The Registration Information enables us to provide you with information in which you have expressed an interest.   We may use your Registration Information to contact you either to fulfil a specific request or to verify any information supplied by you.   We will only contact you on unrelated matters if you consent to us doing so on the registration form.   You may withdraw this consent by following the instructions at the bottom of each email communication.

2.2  We track users' numeric Internet Protocol (“IP”) addresses to analyse trends, administer the website, track user traffic through the website and gather broad demographic information for aggregate use.   IP addresses are not linked to personally identifiable information.

2.3  We use small files known as “cookies” to enhance your experience of the waterscape.com website as follows: cookies are small text files that we deposit on your computer if you use our personalisation facility to help us recognise you and your preferences every time you visit our website.   Through being able to recognise you we are able to provide you with information that's tailored to your needs. Most web browsers accept cookies by default but you can change your browser settings   to choose not to receive them. You may also delete existing cookies such as the one used by waterscape.com. If you set your browser to reject cookies, you may still use the waterscape.com website, however certain features may not function correctly.

3    Sharing of Information

3.1  Waterscape will not sell, share or rent any personal information or data supplied by you (or collected about you) to a third party other than as described in this Privacy Policy.

3.2   Waterscape may provide to third parties aggregated demographic information such as website visitor totals and the average length of website visits.   This information is not linked to any personally identifiable information.

3.3 We may share any personal information or data supplied by you (or collected about you) with our subsidiaries and the other companies in the British Waterways' group and also, with our suppliers and agents relating to the waterscape.com website, but only for the purposes described in this Privacy Policy.

3.4  If all of the assets which Waterscape uses to operate its business (or substantially all of them) are acquired by a third party, we may transfer any personal information or data that we hold to that party.

4   Third Party Services

4.1 The waterscape.com website may include interactive advertising for services supplied by third parties. Waterscape may use, and provide to third parties, anonymised demographic data provided by users to target this advertising more appropriately.

4.2 If you sign up for any third party services then we will share any Registration Information that is necessary for the third party to provide you with these services.   These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

4.3 The waterscape.com website contains links to other third party websites.   Waterscape is not responsible for the privacy practices or the content of those websites.   Waterscape encourages its users to read the privacy policies of every website that collects personally identifiable information.   This Privacy Policy applies solely to the waterscape.com website.

5   Surveys and Competitions

From time to time the waterscape.com website may request information from users through surveys or competitions.   Participation in these services or competitions is completely voluntary and the user has the choice whether or not to disclose this information.   Information requested may include contact details (such as name and address) and demographic information (such as age).   The contact details will be used to notify winners in order to award prizes.   Information collected in this manner may be used for the purposes of monitoring or improving the use of the waterscape.com website and the satisfaction levels of its users.

6    Security

6.1 Waterscape takes every precaution to protect its website users' personal information.   When users submit personal information to the waterscape.com website, this information is protected both on-line and off-line. However, it remains each user's responsibility to protect any passwords or unauthorised access.

6.2  If you have any questions about the security of the waterscape.com website you can contact us either by writing to us at 64 Clarendon Road, Watford WD17 1DA, United Kingdom, emailing us here at feedback@waterscape.com or telephoning us on +44 (0)1923 201120.

7    Amending / Updating Personal Information

If a user's personal information is incorrect or requires updating, we will amend or delete that information as necessary, upon request.   In order to make such a request, you can contact us either by writing to us at 64 Clarendon Road, Watford WD17 1DA, United Kingdom, emailing us here at feedback@waterscape.com or telephoning us on +44 (0)1923 201120.

8    Disclosure for Legal Reasons

Waterscape reserves the right to disclose any personal information supplied by you (or collected about you) to a third party where there is a legal duty or requirement to do so.

9    Place of Processing

All personal information or data which is held by Waterscape is held on and processed by computers situated in the European Economic Area.