Comm100 Live Chat
Nothing closes sales and improves customer satisfaction more than one-on-one, real-time
interaction. How do you increase the number of opportunities that you have to interact
with customers directly and individually while also maximizing efficiency?
Integrating live chat software onto your website allows customers to contact you freely
in real time, meaning more sales conversions and less time spent to resolve customer
issues.
Comm100 offers hosted live chat software delivered as a SaaS application. Comm100
Live Chat is the enterprise-grade live chat software for website, which promotes
your online sales, reduces your operating costs & increases your customer satisfaction.
Easy to Set up & Easy to Access
No download or installation is required. Just
sign up free, get the chat code and paste it onto your web pages, you can start
online chatting with your website visitors freely. Only a web browser and an Internet connection
are needed.
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Customize Your Visitor Interface
You can personalize the chat button, chat window, pre-chat window and
offline message window freely with your own branding, style and language. A series of professionally
designed templates in multiple languages are provided.
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Chat Live Via Mobile Platforms
Comm100 live chat software offers not only a web client & a desktop client, but
also multiple free mobile apps for iPhone, BlackBerry, Android, Window Mobile, Symbian
& other Java-based platforms. Learn more
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Get Maximized Customer Data
See who are on your website freely, what they are viewing, through which keywords & on
which search engines they found you, how many times they have come, if they have
chatted online before and more. Identify those with great purchasing potential freely.
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Proactively Invite Visitors to Chat
You can invite your online visitors to chat manually or automatically. You can also use
auto invitation rules to define who to invite and which invitation to pop up freely according
to your business rules to deliver a highly personalized experience.
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Integrate with Other Comm100 Apps
The integration with Comm100 Ticket enables you to attach your chat transcripts
& offline messages to tickets freely. The integration with Comm100 Help Desk enables visitors
to request a free live chat with you directly from your help desk.
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View Insightful Report & Analytics
A series of reports are available for you to view your operator performance, customer
rating, which keywords/search engines are used frequently by your visitors, the
performance of your auto invitations and more.
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Enjoy High Stability & Security
We employ industry-leading technology and infrastructure to deliver maximum security,
redundancy and performance capability for your business. And as a licensee of TRUSTe,
we are committed to protecting your information privacy.
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