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Creality External Channels for Support Reaching out
MOD •

As many users are confused about reaching out to our external service channel eg. customer service and different of our representatives, here are more details below to reach the right place and proper person to get your problem solved!

1. 24hrs Online Service on weekdays/ 8:30 am-5:30 pm CST on weekends

Official Web: www.creality.com

CrealityCloud: https://www.crealitycloud.com

Creality Support (Facebook) - Responsive, highly recommend: https://www.facebook.com/crealitysupport

2. Official Support - response in 48hrs

cs@creality.com

3. Phone Call for Emergency Case

+86 755 3396 5666

(Available from 9 am -9 pm CST on weekdays, 9 am-6 pm CST on weekends)

(USA) Toll-Free Number: +1 833 513 5012 (Available 24hrs on weekdays, 8:30 am-5:30 pm CST on weekends)

(Brazil)Toll-Free Number: 0800 892 4077 (Available from 9 am -6 pm CST)

4. Form for Product Feedback & Suggestion (It's not after-sale related, only suggestion that can help us contribute to our 3D community)

5. User Experience Suggestion (like wiki improvement, group management, giveaway ideas & requirements etc.)

u/Creality_3D u/Creality3DPrinters

6. Brand Collaboration

brand@creality.com

Other Info you might want to know

Amazon Official Store:

https://www.amazon.com/stores/page/5E501845-96D9-4BF6-8DD9-0F9793ECA543?ingress=2&visitId=1f786171-e7c2-45f3-8221-79d0b6b582a5&ref_=ast_bln

eBay Store:

US Official Store https://www.ebay.com/str/crealityselected?_trksid=p4429486.m3561.l161211

Au Official Store https://www.ebay.com/str/crealityselected?_trksid=p4429486.m3561.l161211

DE Official Store https://www.ebay.de/str/decrealityofficialstore?_trksid=p4429486.m3561.l161211

EN Official Store https://www.ebay.co.uk/str/ukcrealityofficialstore?_trksid=p4429486.m3561.l161211

US Official Refurbished Store https://www.ebay.com/str/crealityglobal?_trksid=p4429486.m3561.l161211

EU Official Refurbished Store https://www.ebay.de/str/crealityrefurbishedeu?_trksid=p4429486.m3561.l161211


We value your feedback with regular rewards.












New to K1 Max, quality issues • New to K1 Max, quality issues

I use to run an Ender Farm using 10 modified Enders with parts I designed myself (I made the Sprite CAD model on GrabCAD), and now I have access to a K1 Max for the 300mm build volume. I'm pretty experienced with printers in general at this point.

  • First time I fed filament into the PTFE tube the PTFE tube came undone from the Filament Runout detector from the side you feed filament from...

  • Feeding filament to the extruder the filament jams right before the extruder until it can somehow get over a small hump due to the PTFE bend. Sounds like a commonly talked about problem.

  • 20 Hours into a print filament ran out, and I had to retract the filament from the extruder. It then pushed the fitting out of the extruder with the filament... See the larger picture

  • The print paused for the new filament. It did not run out of filament and keep printing, it paused. I put the filament in, extruded a bit, and then resumed the print, and it has left an extremely obvious gap in the print. It was 20 hours in, This model was not intended to be painted, or modified after printing

Wtf is going on?

https://preview.redd.it/new-to-k1-max-quality-issues-v0-exv4h2mio7fd1.pnghttps://preview.redd.it/new-to-k1-max-quality-issues-v0-wxh3zzdon7fd1.jpg








CRTouch on an Ender 3 V2 with Mainboard 4.3.1 • CRTouch on an Ender 3 V2 with Mainboard 4.3.1

I picked up a CRTouch to help with bed levelling. I was not able to find firmware labelled with my mainboard version and turned to Google, sounded like v4.3.1 was compatible with 4.2.2. I went to Creality Cloud and downloaded the latest version for my Ender 3 V2. File was named "Ender-3 V2_Marlin2.0.8_HW_V4.2.2_SW_V2.0.8.4_ALT_Zh_CN_en_20210715.bin". Things mostly work, except now the z-axis stepper motor is making a whining sound, the X-Y motors also sound a bit off.

In retrospect, I should have saved the information for the firmware version that had been running prior to doing the upgrade. Hindsight is 20:20.

Anyone know what the heck is going on and how I fix it?



How do I make the nozzle have a certain temperature when doing automatic leveling? • How do I make the nozzle have a certain temperature when doing automatic leveling?
Question

Hello, I have had a cr10 smart for a while now, when I started printing with this printer the slicer I use (cura) made it do an automatic leveling every time I printed something, which doesn't bother me, since I move the bed out of place. I want it to do another leveling for safety, but since I updated the slicer it no longer does it, so I started making the initial gcode on my own so it can do it.

I am having problems so that while it is doing the leveling it is kept at a temperature, it is set to 0 and once the leveling is finished, it just heats up again to print.

If anyone knows how to solve this I would greatly appreciate it.

I leave you the initial gcode:

M104 S120 ;Pre Heat the Nozzle

M190 S60 ;Pre Heat the bed

G92 E0 ;Reset Extruder

G28 ;Home

G29 auto-bed level ;Does automatic bed level - create mesh

M500; saves mesh

M201 X500.00 Y500.00 Z100.00 E5000.00 ;Setup machine max acceleration

M203 X500.00 Y500.00 Z10.00 E50.00 ;Setup machine max feedrate

M204 P500.00 R1000.00 T500.00 ;Setup Print/Retract/Travel acceleration

M205 X8.00 Y8.00 Z0.40 E5.00 ;Setup Jerk

M220 S100 ;Reset Feedrate

M221 S100 ;Reset Flowrate

G28 ;Home

G92 E0 ;Reset Extruder

M420 S1 ; re-enable bed leveling

G1 Z2.0 F3000 ;Move Z Axis up

G1 X10.1 Y20 Z0.28 F5000.0 ;Move to start position

G1 X10.1 Y200.0 Z0.28 F1500.0 E15 ;Draw the first line

G1 X10.4 Y200.0 Z0.28 F5000.0 ;Move to side a little

G1 X10.4 Y20 Z0.28 F1500.0 E30 ;Draw the second line

G92 E0 ;Reset Extruder

M420 S1 ; re-enable bed leveling

G1 Z2.0 F3000 ;Move Z Axis up