Losing a loved one can be incredibly difficult. No matter how prepared we are, saying goodbye is never easy. The responsibility of handling funeral arrangements and personal affairs can be an overwhelming experience.
If you’re in charge of handling the affairs for a recently deceased loved one, there are a few things you should be prepared to do. Depending on the circumstances, there may be minor differences in each of the steps below, but the basic checklist is relatively the same. Note that some of these items can only be managed by the executor of a person’s estate, so if this isn’t you, it’s generally a good idea to work closely with the person who is.
We hope that this guide will help you navigate the challenging time after the loss of a loved one.
Please Note: We are not attorneys, tax advisors, or financial planners. Consult a professional as needed in your specific situation.
Before you begin the process of closing your loved one’s estate, it is best to identify and organize all relevant documents you may need.
Your loved one may have stored these documents in multiple places.
To help determine any subscriptions, creditors, or other accounts to cancel/pay (and to avoid a pile of mail at your loved one’s home), you may choose to forward your loved one’s mail to your address. To do this, complete a Forwarding Change of Address order at the Post Office and provide valid proof that you are authorized to manage your loved one’s mail:
You or other family members may qualify to receive survivor benefits and/or a one-time lump sum death benefit.
NCA FP Evidence Intake Center PO Box 5237 Janesville, WI 53547
A 401(k) plan is an employer-sponsored, defined contribution, personal pension account. Periodical employee contributions come directly out of paychecks, and may be matched by the employer.
An individual retirement account is a tax-advantaged investment account that can help provide financial security during retirement.
An annuity is a fixed sum of money paid at regular intervals.
There may be penalties and taxes to inherit these plans. If you are the beneficiary of a 401(k), IRA account, or Annuity, treat the account like your own and seek professional advisors to guide you through this process.
Your loved one should have named a beneficiary of the account. A beneficiary can be any person or entity your loved one chose to receive the benefits, but typically it is a spouse.
The flexibility of what can be done with this account depends on many different factors. Ultimately your choices should satisfy IRS mandates and maximize financial advantages. You may need to seek professional advice before taking action.
Life insurance provides a death benefit to beneficiaries in the event of the policy holder’s death.
Why is this important to me?
If your loved one took out life insurance, beneficiaries must complete a death claim form and submit it to the insurer in order to receive the death benefits.
What benefits are available?
Available benefits will depend on the type of life insurance policy your loved one had.
Who is eligible to claim these benefits?
Whoever your loved one named as beneficiary/beneficiaries in the policy is eligible to claim benefits.
Are life insurance death benefits taxable?
When a life insurance death benefit is paid to an individual or a group of individuals (like multiple children), the death benefit is not subject to taxes. If the beneficiary of a life insurance policy is listed as a family trust or other entity, there is a possibility the death benefit will be taxed and you should consult the sales agent for the life insurance policy.
What do I need to do?
First, determine if your loved one took out life insurance. If you are unsure, check with the executor and/or family and friends, ask previous employers, look through saved important documents or email/mail, reach out to financial contacts or try using this free policy locator:
https://eapps.naic.org/life-policy-locator/#/welcome
Next, notify the life insurance company (or your loved one’s insurance agent, if known) and all beneficiaries. The life insurance company will provide death claim forms to all beneficiaries. Once submitted, it can be expected to take 30 to 60 days for the claim to be processed depending on your state.
If your loved one passed away within two years of initiating a life insurance policy, the company may investigate the claim for fraud. This would delay or potentially deny beneficiaries from receiving their payout.
A lump-sum payment is typically chosen by most beneficiaries, but there could be other options available depending on what the life insurance company offers, such as annuities and installments.
Required Information Needed:
Step by Step Guide:
Want help starting a life insurance claim or need access to the benefit sooner than 4-8 weeks?
An insurance policy is essentially a contract between the policyholder and the insurer. Your loved one may have had other insurance policies that include (but not limited to) home, auto, health, and dental.
Why is this important to me?
Some policies may have death benefits to claim. Coverage for your loved one on any insurance policies should be terminated. Payments for the premium should be stopped and any unused premiums can be returned.
Note: If you are covered by the policy, your coverage should continue until the next premium is due.
What do I need to do?
First, find all insurance policies your loved one had and reach out to each provider to cancel coverage.
Find out from the insurer if there are benefits you are eligible for (ie. auto insurance (in case of a car accident), personal injury insurance, accidental death travel insurance (AD&D), workers’ compensation, liability insurance connected to renters or homeowners, supplementary health accident insurance, etc.)
If your loved one was on Medicare, the Social Security office will notify them. For secondary health insurance policies (beyond Medicare) you will need to contact the provider if the policy was a Medicare Supplement or Medi-gap policy. If the secondary policy was a Med-Advantage policy, you do not need to contact the provider since Medicare will notify the provider.
If your health insurance coverage is under your loved one’s policy, it may end when the next premium is due. Ask the insurance provider if there is continuing coverage for you. If not, you will need to look for a new plan on https://www.healthcare.gov/ or with another health insurance agency.
Required Information Needed:
Each insurer and policy may have different requirements. Contact each company to see exactly what information is needed to cancel an account and/or claim benefits.
Some information you should have available:
Your loved one may have had one or more credit cards at the time of their death.
Depending on who the owner of a credit card is, the issuing company may need to be notified that your loved one has passed.
First, determine who the owner of the account is. It the account a Joint account, an individual account or and Individual account with a child, spouse or friend as an authorized card holder. This makes all the difference in terms of what to do.
If the credit card account is a Joint account, where more than one person is the owner (like a husband and wife), the credit card company does NOT need to be notified about the death of one of the account owners. If the death is reported, the credit card company will immediately freeze the account and the survivor will have to apply for a new credit card account. And in many cases, the credit of the survivor may not be as good as their joint credit was so a much smaller credit limit will be offered. Since the survivor, as a full fledged owner of the joint account, is still financially responsible for the account there is no need to alert the credit card company. Simply get the credit card with your loved one’s name on it and cut it up so it can’t be used inappropriately.
If the credit card account is an Individual account, contact the credit card company and inform them of your loved one’s death. It is illegal (fraudulent) for someone else to use this credit card.
If the credit card account is an Individual account but other people are authorized card holders, they should immediately stop using the credit card since the person who gave them permission to have and/or use a credit card is deceased and is no longer able to monitor the use of the card.
Closing credit card accounts as quickly as possible will prevent further recurring charges that you may not know about. But the down side to closing the account too soon is that there may be some recurring charges that you may want to continue to pay, utility bills for a home for example.
Your loved one’s family will not be held responsible for any credit card debt they may have had upon their death (unless it was a Joint account). This debt will be paid off by the estate. Wait to pay off any credit card debt until all other debts have been settled, as credit card debt can be written off if the estate does not have sufficient assets.
If you do not know if your loved one had credit cards, or who their credit cards may be through, contact one of the credit bureaus to obtain a credit report for your loved one.
Information needed will vary depending on the credit card company. Many commonly ask for the following:
Your loved one likely had many accounts, subscriptions or memberships.
You will want to decide how to deal with your loved one’s accounts. Closing accounts can help prevent fraud. Also, stopping any unnecessary withdrawals from your loved one’s estate helps protect the assets.
Your loved one may have had a cell phone.
Cell phone providers will not stop billing an account unless they have been notified of your loved one’s death. It is important to get in contact with their provider and close the account if you wish to avoid being billed for a cell phone that is no longer in use.
You should keep possession of the cell phone until you complete the account closure. Having the cell phone in your possession will help you identify the carrier and get any photos, contacts, or other information off the phone that you may want to keep.
Once you are ready to get rid of the cell phone and/or cancel the account, you will need to contact the carrier’s customer support.
The information required depends on the cell phone carrier. Typically, it is wise to compile the following information as best as you can to facilitate the account closure process:
To find the phone service / carrier
To unlock the phone
To cancel an account
Your loved one may have had one or many vehicles titled in their name.
You will want to decide how to deal with your loved one’s vehicle. Transferring the title is necessary in order for the vehicle to be registered correctly with the state.
It depends on how the vehicle is titled. There are typically 2 ways a vehicle is titled:
Depending on what you decide to do with the vehicle, car payments will need to continue, registration will need to be maintained, and/or the car’s ownership will need to be transferred.
State requirements may differ, but you will most likely need:
Locate a DMV office here: https://www.dmv.org/dmv-office-finder.php