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Sr. Applied Scientist - Global Operational Excellence, GOX DEA
GB, London
Disrupting the way Amazon fulfills our customers’ orders. Amazon operations is changing the way we improve Customer Experience through flawless fulfillment focused on 1) successful on-time delivery, 2) at speed and 3) at the lowest possible cost. Being the engine of Amazon Operational excellence, driving zero defects through ideal operation, being the heart of the Fulfillment network and its center of excellence, being proactive and aspiring for zero defects across the network with 100% organizational engagement. For example, our applied science team leverage a variety of advanced machine learning and cloud computing techniques to power Amazon's operations performance management. This includes building algorithms and cloud services using LLMs, deep neural networks, and other ML approaches to make root cause analysis of incidents and defects better. They develop machine learning models to predict inbound capacity forecasts and select the optimal order of unloading and stowing the incoming items in the Fulfilment Center. The teams also utilize Langchain, Amazon Bedrock, Amazon Textract, ElasticCache Redis, Opensearch and Kubernetes to extract insights from big data and deliver recommendations to operations managers, continuously improving through offline analysis and impact evaluation. Underpinning these efforts are unique technical challenges, such as operating at unprecedented scale (100k requests per second with SNS/SQS and <1ms latency with Redis) while respecting privacy and customer trust guarantees, and solving a wide variety of complex computational operational problems related to inbound management for unloading and stowing before stow time SLA, outbound for picking and packing before SLAM PAD time and shipping for staging and loading before Critical Pull Time. Key job responsibilities GOX team is looking for a Senior Applied Scientist to support our vision of giving our customers the best fulfillment experience in the world, and our mission of delighting our customers by providing capabilities, tools and mechanisms to fulfillment operations. As Skynet Sr. APSCI, you would be providing resources and expertise for all data related reports (dashboard, scorecards…), analysis (statistical approach), and Machine Learning products and tools development. On top of your internal customers within GOX team you would be supporting more widely with your experience and skills all across the org, partnering with a wide range of departments within Ops Integration (Packaging, Sustainability) within the company mainly with ICQA, ATS, AMZL, GTS… on several projects. You will be part of the community of Scientists within Amazon Operations including other AS, BIEs, SDEs, … split across the different departments. You will be part of projects requiring your close collaboration and interactions with Operations that require you to have a good understanding of product flow and process all along the distribution chain. The GOX team is now recognized for its expertise and excellence in creating tools that improve massively the customer experience. Several of them now rolled out in other regions with some of these tools becoming worldwide standard. Reporting to the GOX Senior Manager, you will be responsible for developing the data-driven decision process from historical data and ML based predictive analysis and maintaining accurate and reliable data infrastructure. You will work across the entire business, and be exposed to a wide range of functions from Operations, Finance, Technology, and Change management. The successful candidate will be able to work with minimal instruction and oversight, manage multiple tasks and support projects simultaneously. Maintaining your relationships with the customers in operations and within the team, while owning deliverables end-to-end is expected. Critical to the success of this role is your ability to work with big data, develop insightful analysis, communicate findings in a clear and compelling way and work effectively as part of the team, raising the bar and insisting on high standards. About the team GOX DEA team is the engine of Amazon Operational excellence at the heart of the fulfillment network operations, aspiring zero defects. It is our purpose to improve Customer Experience through flawless fulfillment focused on 1) successful on-time delivery, 2) at speed and 3) at the lowest possible cost. Our Solutions support on-time delivery of billions of packages to our customers across the globe leveraging AI & Generative AI technology.
Applied Scientist , Amazon
US, CA, Palo Alto
We’re working to improve shopping on Amazon using the conversational capabilities of large language models, and are searching for pioneers who are passionate about technology, innovation, and customer experience, and are ready to make a lasting impact on the industry. You’ll be working with talented scientists, engineers, and technical program managers (TPM) to innovate on behalf of our customers. If you’re fired up about being part of a dynamic, driven team, then this is your moment to join us on this exciting journey!
Principal Scientist, Kuiper Capacity Planning - Simulation & Optimization
US, WA, Redmond
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Kuiper Global Capacity Planning team owns designing, implementing, and operating systems that support the planning, management, and optimization of Kuiper network resources worldwide. We are looking for a talented principal scientist to lead Kuiper’s long-term vision and strategy for capacity simulations and inventory optimization. This effort will be instrumental in helping Kuiper execute on its business plans globally. As one of our valued team members, you will be obsessed with matching our standards for operational excellence with a relentless focus on delivering results. Key job responsibilities In this role, you will: Work cross-functionally with product, business development, and various technical teams (engineering, science, R&D, simulations, etc.) to establish the long-term vision, strategy, and architecture for capacity simulations and inventory optimization. Design and deliver modern, flexible, scalable solutions to complex optimization problems for operating and planning satellite resources. Lead short and long terms technical roadmap definition efforts to predict future inventory availability and key operational and financial metrics across the network. Design and deliver systems that can keep up with the rapid pace of optimization improvements and simulating how they interact with each other. Analyze large amounts of satellite and business data to identify simulation and optimization opportunities. Synthesize and communicate insights and recommendations to audiences of varying levels of technical sophistication to drive change across Kuiper. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Sr. Data Scientist, Kuiper
US, WA, Redmond
Have you ever wanted to be part of a team that is building industry changing technology? Amazon’s Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world. The Kuiper Business Solutions team owns a suite of products and services to operate and scale Kuiper. We are looking for a passionate, talented, and inventive Data Scientist with a background in AI, Gen AI, Machine Learning, NLP, to lead delivering best in class automated customer service and business analytic solutions for Kuiper Customer Service. As a Data Scientist, you will be responsible for the development, fine-tuning, and evaluation of AI models that power our chatbot and IVR solutions. Your work will ensure the chatbot and IVR is accurate, reliable, and continually improving to meet customer needs. This role involves collaborating with cross-functional teams to integrate AI solutions into our customer service platform, monitor their performance, and implement ongoing enhancements. The ideal candidate has experience in successfully building chat bots using AI technologies, measuring their performance and delivering ongoing improvements. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities * Build and validate data pipelines for training and evaluating the LLMs * Extensively clean and explore the datasets * Train and evaluate LLMs in a robust manner * Design and conduct A/B tests to validate model performance * Automate model inference on AWS infrastructure
Data Scientist, Generative AI Innovation Center
US, VA, Herndon
Are you looking to work at the forefront of Machine Learning and AI? Would you be excited to apply cutting edge Generative AI algorithms to solve real world problems with significant impact? The Generative AI Innovation Center at AWS is a new strategic team that helps AWS customers implement Generative AI solutions and realize transformational business opportunities. This is a team of strategists, data scientists, engineers, and solution architects working step-by-step with customers to build bespoke solutions that harness the power of generative AI. The team helps customers imagine and scope the use cases that will create the greatest value for their businesses, select and train and fine tune the right models, define paths to navigate technical or business challenges, develop proof-of-concepts, and make plans for launching solutions at scale. The GenAI Innovation Center team provides guidance on best practices for applying generative AI responsibly and cost efficiently. You will work directly with customers and innovate in a fast-paced organization that contributes to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. We’re looking for Data Scientists capable of using GenAI and other techniques to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems. This position requires that the candidate selected be a US Citizen. Key job responsibilities As an Data Scientist, you will * Collaborate with AI/ML scientists and architects to Research, design, develop, and evaluate cutting-edge generative AI algorithms to address real-world challenges * Interact with customers directly to understand the business problem, help and aid them in implementation of generative AI solutions, deliver briefing and deep dive sessions to customers and guide customer on adoption patterns and paths to production * Create and deliver best practice recommendations, tutorials, blog posts, sample code, and presentations adapted to technical, business, and executive stakeholder * Provide customer and market feedback to Product and Engineering teams to help define product direction About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Applied Scientist, , Perimeter Protection Threat Research Team
US, WA, Seattle
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Come work for M13 - an AWS team specializing in the deception and disruption of cyber threats. We are looking for an Applied Scientist who is passionate about the security domain. You will build services and tools for security engineers and developers that leverage artificial intelligence and machine learning to pull unique insights about the cyber threat landscape. You will be part of a team building Large Language Model (LLM)-based services with the focus on enabling AWS teams to interact with our threat data. The team works in close collaboration with other AWS security services to power mitigations that protect the global AWS network and features in external security services such as Amazon GuardDuty, AWS WAF, and AWS Network Firewall. If you are excited about combating the ever evolving threat landscape then we'd love to talk to you. As an Applied Scientist, you are recognized for your expertise, advise team members on a range of machine learning topics, and work closely with software engineers to drive the delivery of end-to-end modeling solutions. Your work focuses on ambiguous problem areas where the business problem or opportunity may not yet be defined. The problems that you take on require scientific breakthroughs. You take a long-term view of the business objectives, product roadmaps, technologies, and how they should evolve. You drive mindful discussions with customers, engineers, and scientist peers. You bring perspective and provide context for current technology choices, and make recommendations on the right modeling and component design approach to achieve the desired customer experience and business outcome. Key job responsibilities • Understand the challenges that security engineers and developers face when building software today, and develop generalizable solutions. • Collaborate with the team to pave the way towards bringing your solution into production systems. Lead cross team projects and ensure technical blockers are resolved • Communicate and document your research via publishing papers in external scientific venues. About the team *Why AWS* Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. *Diverse Experiences* Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. *Work/Life Balance* We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. *Inclusive Team Culture* Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. *Mentorship and Career Growth* We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Senior Economist, Pricing and Promotions
US, WA, Seattle
We are seeking a senior scientist with demonstrated experience in A/B testing along with related experience with observational causal modeling (e.g. synthetic controls, causal matrix completion). Our team owns "causal inference as a service" for the Pricing and Promotions organization; we run A/B tests on new pricing, promotions, and pricing/promotions CX algorithms and, where experimentation is impractical, conduct observational causal studies. Key job responsibilities We are seeking a senior scientist to help envision, design, and build the next generation of pricing, promotions, and pricing/promotions CX for Amazon. On our team, you will work at the intersection of economic theory, statistical inference, and machine learning to design and implement in production new statistical methods for measuring causal effects of an extensive array of business policies. This position is perfect for someone who has a deep and broad analytic background, is passionate about using mathematical modeling and statistical analysis to make a real difference. You should be familiar with modern tools for data science and business analysis and have experience coding with engineers to put projects into production. We are particularly interested in candidates with research background in experimental statistics. A day in the life - Discuss with business problems with business partners, product managers, and tech leaders - Brainstorm with other scientists to design the right model for the problem at hand - Present the results and new ideas for existing or forward looking problems to leadership - Dive deep into the data - Build working prototypes of models - Work with engineers to implement prototypes in production - Analyze the results and review with partners About the team We are a team of scientists who design and implement the econometrics powering pricing, promotions, and pricing/promotions CX.
Applied Scientist II, Amazon Connect
US, WA, Seattle
Do you want to join a team of innovative scientists to research and develop generative AI technology that would disrupt the industry? Do you enjoy dealing with ambiguity and working on hard problems in a fast-paced environment? Amazon Connect is a highly disruptive cloud-based contact center from AWS that enables businesses to deliver intelligent, engaging, dynamic, and personalized customer service experiences. As an Applied Scientist on our team, you will work closely with senior technical and business leaders from within the team and across AWS. You distill insight from huge data sets, conduct cutting edge research, foster ML models from conception to deployment. You have deep expertise in machine learning and deep learning broadly, and extensive domain knowledge in natural language processing, generative AI and LLMs, etc. The ideal candidate has the ability to understand, implement, innovate and on the state-of-the-art generative AI based systems. You are comfortable with quickly prototyping and iterating your ideas to build robust ML models using technology such as PyTorch, Tensorflow, AWS Sagemaker, and SparkML. Our team is at an early stage, so you will have significant impact on our ML deliverables with little operational load from existing models/systems. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and scientific problems. We are looking for passionate, talented, and experienced people to join us to innovate on modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. Our team is leading ML and optimization features in Amazon Connect. We are a team of scientists and engineers working on multiple science projects for Amazon Connect. We use state-of-the-art science and engineering practices to address the hard problems in contact center operation and management for our customers, and we move fast to implement solutions and refine them based on customer feedback. Learn more about Amazon Connect here: https://aws.amazon.com/connect/ About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.
Applied Scientist, Audio Technology
US, MA, Cambridge
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create? The Role: We are looking for a high caliber Applied Scientist to join our team. As part of the larger technology team working on new consumer technology, your work will have a large impact to hardware, internal software developers, ecosystem, and ultimately the lives of Amazon customers. In this role, you will: - Propose new research projects, get buy-in from stakeholders, plan and budget the project and lead the team for successful execution - Work closely with an inter-disciplinary product development team including outside partners to bring the prototype algorithm into commercialization - Take a big part in the mission to create earth's best employer - Be a respectable team leader in an open and collaborative environment
Applied Scientist, Ambient Perception Technology
US, CA, Sunnyvale
The Edge CV team under Artificial General Intelligence (AGI) team is looking for a passionate, talented, and inventive Applied Scientist with a strong deep learning background, to help build industry-leading technology with computer vision and multimodal perception models for various edge applications. Key job responsibilities As an Applied Scientist with the Edge CV team under AGI, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with multimodal models with an emphasis on computer vision. Your work will directly impact our customers in the form of products and services that make use of CV technology. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in AGI in within perception domain. A day in the life An Applied Scientist with the AGI team will support the science solution design, run experiments, research new algorithms, and find new ways of optimizing the customer experience; while setting examples for the team on good science practice and standards. Besides theoretical analysis and innovation, an Applied Scientist will also work closely with talented engineers and scientists to put algorithms and models into practice. About the team The Edge CV team has a mission to deliver best in class CV and multimodal models in support of various low latency perception based applications for devices like Echo Show series within Amazon.
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