Our standard return policy is 30 days from when you receive your order. Once a product is returned, it will be inspected and a refund will be issued to your original payment method. Shipping fees are non-refundable.
If you purchased the product from a retail store, please contact the store to request a refund. Returns are subject to that store's return policies.
For information about returns to our Burlingame store, please visit the store's return policy.
You can also learn about refunds for games and apps and gift returns.
For more information about refunds and returns, please visit our Terms of Sale and our Content Refund Policy.
Have questions or need more help? Contact Meta Store Support.
META QUEST
Meta Quest: *Parents:* Important guidance & safety warnings for children’s use here. Using Meta Quest requires an account and is subject to requirements that include a minimum age of 10 (requirements may vary by country). See meta.com/quest/terms and the parent’s info page at meta.com/quest/parent-info. Certain apps, games and experiences may be suitable for a more mature audience. META QUEST FEATURES, FUNCTIONALITY, AND CONTENT NOTICE: Features, functionality and content are subject to change or withdrawal at any time, may not be available in all areas or languages or may be restricted; may require enabled software or service activation, and additional terms, conditions and/or charges may apply.
META QUEST IMPORTANT SAFETY NOTICE https://www.meta.com/quest/quest-2-facial-interface-recall/.
Financing Options. You may be offered financing options for your Meta purchases. Learn more here.
*Based on the graphic performance of the Qualcomm Snapdragon XR2 Gen 2 vs XR2 Gen 1 on Meta Quest 2
RAY-BAN | META SMART GLASSES
Ray-Ban Meta smart glasses require a mobile phone with Android (location services enabled) or iOS operating system, wireless internet access, and account registration. Not compatible with all smartphones. Ray-Ban Meta smart glasses only available in select countries. Features, functionality and content are subject to change or withdrawal at any time. Please visit https://www.meta.com/smart-glasses/#faq for the most up-to-date information. For ages 13 and up only. This product may interfere with personal medical devices. Requires updates to be installed from time to time, including prior to first use. While using Ray-Ban Meta smart glasses, it is always the user’s responsibility to comply with any local laws and regulations, especially those relating to privacy and the use of recording devices. Additional account registration, terms and fees may apply.
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