Skip to main content

Get the Reddit app

Scan this QR code to download the app now
Or check it out in the app stores
r/uberdrivers icon
r/uberdrivers icon

r/uberdrivers

members
online

Welcome to r/uberdrivers - FAQ and Community Guide
•

Before asking a question, make sure to read this guide and use reddit search to see if your question was already asked. If you have anything you'd recommend to add to this guide leave a comment below.

What does Pax mean? Common terms on this sub explained

Pax: Short for Passenger.

Ping: The noise the app makes when drivers receive a pickup request.

Fare: The fee a rider is charged.

Fair: Fare, spelled wrong.

Surge: Uber occasionally up-charges riders during times of increased demand. The Surge is a multiplier of the base fare rate.

SRF: "Safe Rider Fee", now known as the "Booking Fee". This is the $1-3 fee that Uber adds to every fare to ccover insurance, app fees, etc.

What are the requirements to be an uber driver?

An in-state license is required. Have at least one year of licensed driving experience in the US (3 years if you are under 25 years old) Use an eligible 4-door vehicle

All vehicles being used for rides on the Uber app must meet the following minimum requirements:

  • Must have 4 doors and be able to transport a minimum of 4 passengers

  • Vehicle model must be 16years old or newer

  • Title cannot be salvaged, reconstructed, or rebuilt

  • Rental vehicles, except those from an approved Uber rental car partner are not permitted

  • Cannot have any cosmetic damage, missing pieces, or commercial branding

Should you choose to drive a vehicle you do not personally own, you must have permission from then vehicle owner and be listed as an insured driver on the vehicle’s insurance policy. Please note that Uber cannot allow a vehicle onto the platform if the driver’s name is not on the insurance document.

If your vehicle does not match the requirements above, you may still be able to use your vehicle for deliveries on the Uber app.

Is this fulltime job?

Driving with Uber offers a flexible earning opportunity. It's a great alternative to full-time driver jobs, part-time driver jobs, or other part-time gigs, temp jobs, or seasonal employment.

How do I do my first ride?

Download and install the driver app, and hit "Go Online". Once you get a request (a "ping"), you can hit 'Navigate' to be taken to the rider's pickup location. When you're sure you have arrived, flip back over to the Uber app and hit 'Arrived'. The passenger (PAX) will be notified of your arrival, though it's also nice to text them - to let them know what type of car you're in (though they see this on their app, not everyone looks) and to confirm that they're actually where their pin was placed. When they get in the car, hit 'Begin Trip'. If they haven't entered their destination, you can enter it - then hit 'Navigate' again and you will be routed there. At the end of the trip, hit 'End Trip', rate your passenger, and you'll be placed back online ready to pick up another PAX!

What are the safety features for uber drivers?

Emergency assistance button

You can use the in-app Emergency Button to call authorities to get help if you need it. The app displays your location and trip details, so you can quickly share them with emergency services.

24/7 incident support

Uber customer associates trained in incident response are available around the clock.

Follow My Ride

Friends and family can follow your route and will know as soon as you arrive.

2-way ratings

Your feedback matters. Low-rated trips are logged, and users may be removed to protect the Uber community.

Phone anonymization

If you need to contact your rider through the app, your phone number may stay private.

GPS tracking

All Uber trips are tracked from start to finish, so there’s a record of your trip if something happens.

RideCheck

Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app alerts us to such events, we’ll check in on you and offer resources to get help.

Contact Safety Agent

You can connect with an ADT Safety Agent via phone call or text on every trip. Just tap the safety shield icon and select Contact safety agent.

Audio Recording

If you feel uncomfortable, you can record the audio of the trip within the app. Just tap the blue shield to open your Safety Toolkit and access the Record Audio option.

Emergency help if you need it

If you ever need urgent help when riding with the Uber app, you can contact 911 using the in-app Emergency Button in the Safety Toolkit.

The app will show your live location, vehicle information, and license plate number, which you can quickly share with the emergency dispatcher so they can send help faster. And in a growing number of US cities, this information is automatically provided to the dispatcher.

Does Uber help in event of an accident?

When you earn with a transportation network company (TNC), referred to here as ridesharing, many states require extra—and costly—insurance.

Uber maintains this insurance on your behalf. What’s covered depends on factors such as who was at fault; whether you were offline, online, en route, or on-trip; and your personal insurance policy.

Offline coverage:

Your personal auto insurance covers you while you’re offline. You must maintain personal automobile insurance at mandatory minimum limits and provide proof of your insurance to drive and deliver with a vehicle with Uber.

Coverage to repair your car when you’re en route to or on a trip is contingent on your personal insurance including comprehensive and collision coverage.

Coverage when online and available for a trip

Accidents happen. Suppose you’re at fault and another person gets hurt or their vehicle gets damaged. In that case, our third-party liability insurance covers the cost of injuries or damage in at least the following amounts:

-$50,000 per person and $100,000 per accident for injuries

-$25,000 in property damage per accident

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault.

Coverage when en route or on a trip

Uber maintains some of the most comprehensive insurance for ridesharing and deliveries, including:

-Insurance that covers at least $1,000,000 for property damage and injuries to riders and third parties involved in an accident where you’re at fault

Insurance that covers the cost to repair your car, up to the actual cash value, with a $2,500 deductible, contingent on your personal insurance including comprehensive and collision coverage. This extra insurance maintained by Uber protects your car, no matter who’s at fault, if you maintain comprehensive and collision coverage on your own vehicle.

In most US states, you can also purchase Optional Injury Protection to cover your additional medical expenses if you’re hurt in an accident. This insurance offering, pioneered by Uber, is designed specifically for drivers.

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

-Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault

Is being an uber driver worth it?

Recent reports from Uber state that "the vast majority of drivers are satisfied" and that "as of last quarter, drivers in the US were making about $33 per utilized hour" before expenses.

Its for you to decide if its worth it for you personally, volume and earnings will vary greatly between markets. Drivers as independant contractors are also responsible for all expenses which have been rising fast when drivers pay has stayed stagnant.

There are many direct and hidden costs associated with being an uber driver. To start with, You are responsible for tracking your own miles, profits and losses, as well as expenses such as gas, repairs, washes, and so on.

In addition, no one but you is responsible for ensuring you are earning enough. You need to be aware at what rate you are making enough for it to be worth it.









What would you have done? • What would you have done?

This happened a couple of days ago but I’m still kind of pissed about it. I picked up some guy in the middle of the day this past Saturday who was already obviously a little drunk. I asked him if he was having a good day, he said he was partying but tired from packing and commented that he’s moving to Nashville. I said that’s exciting and asked if he’s moving there for a job. He replied caustically that he doesn’t work for anyone and that he’s his own boss. He then goes off saying that he’s moving there because he’s going to be making more money with his business. He kept calling it his “fuck you money.� He talks about how he isn’t working no 8-5 like everyone else and how he’s going to be partying and meeting a ton of women up in Nashville (trust me, this guy was not physically attractive. I’m a straight dude, but I can still tell when I dude is an ugly fuck). He had two stops and the first was at his house. We pull up to his house. He tells me to drop him off drive up to the culdesac and pull around. He said he was running in to change clothes. I pull around, and park in front of what I thought was the house he went in. I open my email to look at a schedule from my primary job this summer. I look up a couple minutes later and the guy is waving me down. He’s literally 5-7 meters away. I pull up, said sorry and that I confused the houses. He then aggressively said “pay attention.� At first I just said sorry and I look in the rear view and said sorry again. He has the pouty face of a four year old and says “it’s ok� and then remarks, “I was waving at you for two minutes.� I said sorry again, but he still pretends to be a pouty child who didn’t get the cup he wanted. He then calls up his mom to brag about how the stock he opened in her name went up then calls another guy who apparently is a million air to kiss his ass. Btw, he put his phone on speaker. His conversations were the cringiest thing I’ve heard in a while. After getting off the phone with his rich friend, he then says he can only hope to make the amount of money he’s making one day. I didn’t say anything, except cool sarcastically. This guy was a total d-bag. Certified tool. I instantly gave him one star and left a note that the passenger was disrespectful. I’m a little pissed at myself though, because I shouldn’t have tolerated him after he told me to “pay attention� in the way he did. Thinking back on it, I should have kicked him out as soon as he spoke to me like that. I feel like I’m doing a disservice to other drivers because this guy literally thinks he’s above everyone that doesn’t make a lot of money. He acted like I work for him. That’s bs. What would y’all have done?










Oh, you can't log in to your account? Just log in to your account and that'll fix it. • Oh, you can't log in to your account? Just log in to your account and that'll fix it.

I don't know where else to turn. I'm sorry in advance if this is against any rules or policies. I signed up to drive with Uber cleared my background check. Had to spend a little time in the hospital I wasn't able to drive. Meanwhile my roommate stole a bunch of things including my phone. I had two step verification set up with Google. I know my Uber driver app login email and the correct password but when I go to try to sign in it wants to send verification to either the email that I can't get into or the phone number that I no longer have access to.

I called customer service and spend 56 minutes on the phone with them. The agent had me go to the Uber driver app and insert the NEW email that I wanted to use with the OLD account.

Well this created a new primary account.

She then proceeds to tell me that since I chose to create a new primary account I have to go through a whole new background check.

I'm sorry, what?

Of course I push back and said that I just wanted to delete the new primary account and put a new email and phone number attached to my old account, it's not that difficult.

She told me just to log into the old account.

I said I can't log into the old account.

That's why I'm calling you.

She goes: Just log into the old account.

I said oh my God.

Can I please speak with a supervisor?

No supervisors were working that day to be able to take a call. ???

Eventually she said well I'm going to send you an email with a link in it and that link is going to allow you to delete the primary account.

I said okay welll just wait on the phone with me until the magic email comes. 14 minutes later the email hasn't come and she's trying to get off the phone.

I'm not letting her get off the phone because I know there's no email coming.

She says oh well you have to hang up the phone for the email to come because being on the phone is blocking the email from getting to your phone.

What??!

I said come on dude I said now you just like blatantly lying to me.

Long story short, she terminated the call, the email never came. I've called back three times. Each time they put me on hold to look into the case and then hang up.

I've tried chatting on chat support.

They basically say:

Oh you can't get into your old account?

No problem, just log in your old account and everything will be fine.

I don't understand how this can be such a problem in 2024.

I just want to be able to access the account that I know the email and the password for.

Can somebody please help me and tell me what to do, who to call, anything please?



In Ontario Canada, does ubers insuramce cover me when am just online and there is no passenger? I actuallt got into a accident and app was on but no passenger. • In Ontario Canada, does ubers insuramce cover me when am just online and there is no passenger? I actuallt got into a accident and app was on but no passenger.

The uber insurance in canada ontario is economical and their website says you r covered when app is on. Anybody have an idea on this. Am really fucked up bcos of this accident. Please help me.






Is uber down? • Is uber down?

I haven't been going out much lately since orders are all trash but I logged on this weekend. Saturday nothing, Sunday same as Saturday. Today back to the usual trash but I finally accepted an order (double pick up for Christina and Rachel). While I was waiting at noodleholics for the 2 orders I suddenly got 2 pop ups first Naomi's order has been canceled then Irene's order was canceled? Neither one were the order I was waiting on. The restaurant just said that both orders had been picked up. This usually happens on busy holidays.