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r/RobloxHelp old-roblox old-roblox

Any Roblox-Related bugs with THE CLASSIC? We can help! Make a post!

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PLEASE READ BEFORE POSTING!!! ( Common bugs, hacked accounts FAQ + Common scams )
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Last updated: 08/04/2024 ( DD/MM/YYYY )

If you've been sent here from your post about issues with your mobile app, please read FAQ 0. It contains a potential fix for Apple users.

Recently I've been seeing a lot of posts on the same few topics which are banned or bugs on Roblox's side that you'll have to wait for them to fix. Here's a list of topics to not post on and what to do instead, what to avoid posting, and some common scams to avoid at all costs.


A list of things that this Subreddit IS and IS NOT.

This Subreddit IS for help when your roblox won't connect, work, crashes, or just general problems.

This Subreddit is NOT for asking help on your game, or to develop your games, nor hire people for your game.

This Subreddit IS NOT for help on what to do when you got hacked, nor banned. I have provided a basic guide on what to do below in the FAQ section. If you require any further help, reply to this post with the situation.


First off, game bug reports, hacked / banned accounts and temporary bugs.


[THIS IS FOR TEMPORARY BUGS] FAQ 0:

SOME USERS ARE BEING BANNED AFTER HAVING THEIR USERNAME RESET MONTHS YEARS OR DAYS AGO. IT'S UNKNOWN WHY THIS IS HAPPENING BUT YOU SHOULD TRY CONTACTING SUPPORT REQUESTING AN USERNAME CHANGE, NOT MUCH IS KNOWN ON HOW TO RESOLVE THIS BUT ROBLOX MAY LIFT THE BANS.

--

ROBLOX IN VIETNAM IS HAVING SOME PROBLEMS WITH SOME ISP'S. IT SEEMS TO BE PATCHED ACCORDING TO ROBLOX'S STATUS PAGE.

-- SOME USERS ON PC ARE HAVING TROUBLE WITH THE GAME FREEZING AFTER RESPAWN. PLEASE WAIT.


FAQ 1: I was falsely banned! Please help!

NOTE: This is possible if your ban was less than 30 days ago, and was not a compromised account ban unless you have tons of proof it was your account like original E-Mail ( or less than 6 months ago for EU citizens )

you'll need to contact Support for Moderation and then Appeal. Ban / Hacked posts are prohibited on r/RobloxHelp**.**

https://preview.redd.it/hqoz7tos54tc1.png?width=328&format=png&auto=webp&s=e6abb2e633db88511ff761c8a8de40dc4e5a4bf8


FAQ 2: I was scammed out of all my Robux! Please help!

Your best chance is to contact Support ( or if you are a citizen of the EU, maybe use this form. ). Hacked posts are prohibited on r/RobloxHelp**.**

https://preview.redd.it/1sr43hno54tc1.png?width=708&format=png&auto=webp&s=a4edb15ca15411dc5f59eef4e4aa591e9d0e837a


FAQ 3: I was scammed ingame! and Support won't help! ( ex. Adopt me, Pet Sim X/99 )

You'll have to check info for that specific game you're playing, for example Adopt Me should have a special scam report room ( source: me from 4 years ago idk if that's still there )

https://preview.redd.it/lz410cpe54tc1.png?width=186&format=png&auto=webp&s=00822261212af5ba91cc8bf9c28d9bf10913c0b6


FAQ 4: I think someone is in my account / has way to access my account! PLEASE HELP!

Now, there are three options here.

  1. Your .ROBLOSECURITY cookie has been stolen by a hacker, possibly using a GFX scam, Sign out of all sessions on the Settings > Security page, and log out and log back into your account ( unless your password has been changed )

https://preview.redd.it/ga6gkzh134tc1.png?width=362&format=png&auto=webp&s=c0da0b7a37b9ec530aab0e07abfcf474c06db16d

  1. Your PASSWORD has been stolen, Reset your password and log out of all other sessions in the Settings > Security page, next time turn on 2FA and if you use the same password for different platforms, reset these platforms password too.

https://preview.redd.it/bnui4x7334tc1.png?width=200&format=png&auto=webp&s=9130f72a64df9110c08126e12bf518b334a3a0fb

  1. The hacker has logged on already and stole your Robux / items / The hacker has already done damage, like in FAQ 2, contact Support with proof of your account's ownership, and contact with the E-Mail your account first used. Even if it's been changed.

https://preview.redd.it/45xb0jij34tc1.png?width=367&format=png&auto=webp&s=30935acfa7ac809159e083bddbdfc62efbc315f6


Common scams

Now, just to clarify, if anything seems really suspicious to you, like if a friend suddenly changes their way of typing, grammar, behaviour, and asks you to let them into your account for example, just use some common sense and not trust them as they've likely been hacked, wait a few days and see if they're back before doing anything.

https://preview.redd.it/m7q6tv5t34tc1.png?width=360&format=png&auto=webp&s=06676a5a29135b25e3b0d0de3c4c1d843e22176d

The GFX scam: Someone will friend you / message you, ask you for your Discord account, and then ask you for a "Handled Avatar Render", or to copy something as Powershell. Do NOT do this as instead of giving them your avatar, you're giving them your .ROBLOSECURITY, which bypasses all security features put on your account.

https://preview.redd.it/lspsnxy744tc1.png?width=442&format=png&auto=webp&s=e23262952f31c9b8a967acb61bb92fe78f83bcd5

The "Free Robux" sites: While some of these do not steal anything from your account, just incredibly annoying to do tasks that give out minimal Robux payment that isn't really worth your time, you should always be skeptical of these sites, and quit the site if it asks any weird permissions or for you to do anything in the Inspect Element / Dev Console, or any other thing that seems suspicious, leave the site and instead do something more trustworthy like PLS Donate.

https://preview.redd.it/lysajloo44tc1.png?width=968&format=png&auto=webp&s=d24f535a579b872baf32741fdada6d2a7164fb99


EXTRA CREDITS: u/ananymoos1 for reminding me about compromised bans u/MrDracula6557 for the Apple FAQ 0 fix.