r/ender3v2

is for your feedback on how we can improve your experience, our products and contribute to the 3D community, which would be the best way to communicate directly with our Product Team.

For appreciation, we'll monthly pick up 2 users who leave us value suggestions, each of you will receive 2.0 kg filaments. Click the link to learn more details and to leave your feedback

User's Voice matters to us and we more than welcome your regular visit with valuable opinions.

As many users are confused about reaching out to our external service channel eg. customer service and different of our representatives, here are more details below to reach the right place and proper person to get your problem solved!

1. 24hrs Online Service for any requires

Official Web:

CrealityCloud:

Creality Support (Facebook) - Responsive, highly recommend:

2. Official Support - response in 24hrs

3. Phone Call for Emergency Case

+86 755 3396 5666

(USA) Toll-Free Number: +1 833 513 5012

(Brazil）Toll-Free Number: 0800 892 4077

(Available from 9 am -9 pm CST on weekdays, 9 am-6 pm CST on weekends)

4. (It's not after-sale related, only suggestion that can help us contribute to our 3D community)

5. User Experience Suggestion (like wiki improvement, group management, giveaway ideas & requirements etc.)

6. Brand Collaboration