Long
Like many hotels, at the front of our building we have sort of a covered arch in front of our main entrance. The area where people park temporarily while they check in and unload their luggage before moving it to an actual parking space. That thing. Whatever it’s called.
Earlier in the afternoon, a man came inside to check in. He was very nice and respectful. He asked if it would be okay for him to park his motorcycle outside under the arch for the night as long as he keeps it out of the way. I glanced outside to see where it was. It was just a small motorcycle, and he had it parked flush against the edge of this area, so I said that was fine as long as it stayed there and wasn’t obstructing traffic in any way.
Great, end of story, right? Wrong! A few hours later, David checks in with his gf. They have two wide motorcycles, and each one has a bigass trailer attached to the back of it. They parked them both under the unloading area outside. I figured that they’d move them since they were obviously blocking a lot of traffic trying to get through. If a truck or RV couldn’t get through, how the hell is a fire truck or an ambulance supposed to get through?
They checked in, paid in cash, and went up to their room. When I next saw David walking through the lobby a few minutes later, I asked if he was planning to move the vehicles since they were obstructing others. He dismissed me and said, “maybe after the storm. I’ll think about it.”
Bitch what? He’d already gotten in the elevator, so I waited a few minutes. I got two guest complaints about not being able to get their cars through the arch. So after speaking to those guests and apologizing, I called Dave’s room. Twice. No answer. I called his cellphone. He answered. I said I’d gotten multiple complaints and that I needed him to please come down and move the vehicles. He said fine, he’d be down in a few minutes.
He did come down after a few minutes. He did go outside. But idk what he did out there because he most certainly did not move the vehicles. Ten minutes later I see him walk through the lobby, but a guest was coming in at that time, so I couldn’t catch him. The guest complained about the two large bikes outside. David walked through the lobby again a couple minutes later to go back outside.
After another five minutes, he came back in, and I caught him before he got in the elevator. I asked him to move the bikes as soon as possible. He said he wasn’t moving shit. I said, “you need to move them soon, please.”
“Tell ya what, you get the other guy to move his bike first, and then I’ll think about moving mine.”
“I need you to move them soon, please.”
He ignored me and went up to his room.
I had a couple things to do in the meantime, but after 15 minutes without him moving the bikes, I called his room. He picked up by saying “what?”
“I’ve asked you nicely multiple times. Now I’m telling you that you either move the vehicles somewhere else or you find another place to stay.”
“How about I come down to the desk and you give me my money back.”
“Great.” And I hung up. I got the correct amount out of the drawer and paper clipped it for whenever he got down to the desk.
He arrived and I held out his money to him. He didn’t take it. He said, “I want to speak to your manager now.”
“My manager isn’t here right now. You need to leave.” and I sort of shook my outstretched hand as an emphasis of ‘take your money and gtfo.’
“Well then give me their cellphone number because I’m calling them right now.”
“You can call the hotel tomorrow. Right now you need to leave.”
“This is fucking bullshit. If one person can park out front, you have to let everyone park out front. You can’t pick and choose. It’s not fair.”
Oh grow the fuck up 🙄 They aren’t obstructing traffic. They asked permission. They were here hours before you showed up. Gtfo of here with that iT’s NoT fAiR bullshit. If someone leaves their car or truck out front, I call and ask them to move it, too. Why? Because it’s obstructing traffic.
So he got his shit together and left with his gf. I went upstairs to check the room, worried he’d trashed it out of spite. There was garbage thrown on the floor, but other than that it was fine. One of them left their pillow behind, so I grabbed that and took it downstairs to the office figuring that they’d be back for it later.
An hour later, GF stops at the desk and says “I want my fucking pillow back.”
I got up and noticed the elevator was still open, so obviously she’d snuck in a side door and tried to go up to the room. I asked her to return the keys. She threw them at me and said, “it’s not like it fucking matters if you have the keys, since you can change the code whenever the fuck you want.”
I just looked at her, unimpressed, and didn’t say anything. I handed her the pillow. She turned to leave but, after a few steps, she turned around, flipped me off, and screamed, “FUCK YOU. FUCK YOU, AND FUCK [hotel brand]! I’M LEAVING A BIG REVIEW FOR YOU, ASSHOLE.”
I just said, “good!” Like yeah, leave a review, bitch. I dare you.
Pissed me off so much. Worst part is, when I came in the next day, the front office manager said, “well, you must’ve done something to provoke them. You must’ve raised your voice or swore at them to make them act like that.”
Excuse me? I did not. “Well you have to think about it from their point of view. They probably felt like you were being rude to them. And the cameras don’t have sound, so we [managers] can’t really know what happened.”
Uh, yes you can, because I fucking told you. What, a lady calls you a bitch in passing and she goes on the DNR list that same hour, but this woman screams “fuck you” at me in the middle of the lobby and suddenly it’s “you must’ve provoked her, we don’t know what actually happened.”
I said I’d rather quit than work a job where management allows guests to act like that to their employees. She told me to take it up with the GM if I didn’t like it. So I did. I sent him a long email supported by examples. I said I won’t continue to work there unless the disparity in how situations are handled based on whether they happen to management vs employees is resolved. I took an extra day off. Actually got a better paying job offer too. My GM said we’ll discuss the email in person on Friday. If he takes the guest’s side, I’m taking the other job. Suck it.
