Skip to main content

Get the Reddit app

Scan this QR code to download the app now
Or check it out in the app stores

r/discordapp

members
online

Nitro Scams, Malicious Content, & Account Support
MOD

Hi all! This is a resource to help prevent users from falling for malicious behavior. Scammers attempt to trick you through trust, like accepting a "prize" through a malicious link or by using scare tactics, where they convince you to act immediately because something "bad" could happen, so be wary and mindful of your interactions with others. There's helpful information on avoiding scams and what to do if you fall for one below.

Always report malicious/scamming behavior, as well as anything else that breaks Discord's Terms of Service (see "Reporting Malicious Content/Behavior" below)


"Accidental" Steam/Discord Report & Impersonation

A common scam is if a user claims you've been accidentally/falsely reported to Steam or Discord for an infraction or fraud. Don't follow instructions provided by anyone claiming to have accidentally reported your account. The most common things that identify this scam are if someone:

  • Says your account has been falsely or accidentally reported

  • Directs you to speak with someone through online chat to resolve an investigation or pending ban

  • Requests your account credentials or directs you to perform specific security-related operations

  • Requests an authentication code sent over email, SMS, or anywhere else

  • Says they represent Discord, Steam/Valve, or any other official entity

  • Says you must complete a purchase of any kind

You can find some additional info for Discord-related scams here and Steam-related scams here.


Free Nitro Scams

If you believe you have received a possible scam from a bot or user account, consider if they:

  • Are new, unfamiliar, or unverified (in the case of bot accounts) contacting you unprompted.

  • Are not from Discord in the form of an email or System-tagged account.

  • Have poor grammar, spelling, or misuse of punctuation/capitalization.

  • Offer things that are "too good to be true."

Official Discord gifting uses the discord.gift & discord.com domains and will generate a special embed, as shown in this image (in-app) or this image (link). Scams are not possible through the official browser/client pages/menus.

If these types of bots are repeatedly sending you messages, you can:

  • Use Mutual Servers to determine the server(s) they share with you and disable Direct Messages from server members for those servers.

  • If you cannot find any shared servers, you can disable DMs from all servers under your User Settings


QR Codes, Fake Games, Programs, & Downloads

A user may pretend to be your friend or use a friend's compromised account to get you to download something. Consider if they want you to:

  • Scan a QR code

  • Check out a video

  • Test a game they made

  • Practice running code they wrote

These are common forms of malicious behavior. If a user asks you to scan/download something or click an unknown link, this could give away your login information and/or allow a malicious program to enter your computer, which can also compromise your account.


Compromised Accounts

If your account sends these kinds of messages, your account has been compromised. If you...

  • ...downloaded and executed malware: You should try and use a different device entirely to change your password (e.g., your phone). You should then follow these steps to completely uninstall Discord, run a complete anti-virus scan, and then re-install Discord. If your account is compromised again when logging in afterward, you may need to factory reset your computer.

  • ...entered your password into a malicious/fake website: You should change your password.

  • ...something else: You should change your password.


Reporting Malicious Content/Behavior

There are several methods to report behavior you believe is a scam/malicious.


More Helpful Resources


Discord Account Support

This subreddit is not the most appropriate location to ask for/receive support for account-related issues. These issues include:

  • Login

  • Payment

  • Phone verification

  • Email

This subreddit is operated by a group of volunteers who do not work for Discord, and the community is incapable of solving these kinds of issues, so the best way to seek help regarding an account-related issue/request is to:

If you've already submitted a ticket, please be patient and wait for an answer. The support team will get back to you as soon as possible.


Bug Megathread vol 2: April+May 2024

Hey (at)everyone,

First, an administrative note! We’re still figuring out out the right cadence to make a new mega-thread and we’ve decided that a new thread roughly every 2 months makes the most sense, given our release cadence and how quickly we’re actually able to address the bugs you’re all reporting. So from now on, you’ll be seeing one of these threads roughly every 2 months.

Secondly, thank you for all the bugs you all have reported! We read at all the posts in the thread and we’re focusing our efforts on issues based on upvotes to ensure that we’re aligned with all of you.

Let’s discuss the reports thus-far! You’ve reported a bunch of bugs, and our team has fixed 12 so far!

Bugs Fixed

  1. iOS Unicode Rendering Issue.

  2. New Old Relevant Selection State Broken

  3. Removing favorited gifs is blocked if you end up over the favorited gifs limit

  4. When a tablet has a keyboard connected, Emoji selector doesn’t work

  5. Selection State for sorting option in message search is broken

  6. Muting with AirPods doesn't update Discord's mute state

  7. Discord Notification stops working until client restart / Audio “crackle”

  8. Favorites GIFs picker stopped working for Discord hosted images on Mobile & Desktop

  9. Unable to swap between Emojis/Stickers/Gifs on tablets

  10. Broken Spotify Listen Along / Play Integration

  11. Front Facing Camera showing wrong video orientation

  12. Activate Overlay Chat keybind broken

Bugs We Need More Information On

  1. Landscape text size issues after rotation: We’re looking for a reproduction on this, our internal testing was unable to fix. We tested on an S20, with various perturbations of the system and Discord’s font size.

  2. Invisible Status on doesn’t change: We’re looking for a reproduction, in our tests the invisible status updated on other clients within a few second.

  3. Hotkeys stop working after several hours of usage: same, we’re looking for a reproduction.

Now, with that, let’s kick off the April+May 2024 bug megathread!

Please note: This megathread is not a venue for feedback or customer support! We encourage you all to continue to make posts on the subreddit proper discussing our product and feature launches. I want to make sure that we really keep this thread productive and focused on reporting bugs and helping us prioritize them.

Please look through the list of comments and upvote bug reports which you think we should prioritize fixing. Comment as a reply to those top level comments with any more details that can assist our team in prioritizing and fixing the bug. For example, if you have additional info or steps to reproduce, please post a reply, this will help us fix these bugs even faster. If there is no post that discusses the bug you’re encountering, then start a new post in the thread to report the bug to us!

Reporting a Bug

  1. The most valuable thing you can provide in a bug report is steps. If you’re able to provide steps to reproduce a high priority issue, it will dramatically improve turnaround time on a fix.

  2. Screenshots or videos are also useful, especially if you can’t reliably reproduce it. We highly recommend editing them to not doxx yourself. Not only does it help contextualize the issue, but watching it occur can sometimes provide information that helps us identify and fix it.

Example Bug Report

  • Feature: Keybinds.

  • Reproduction Rate: 1 to 10 - This is a score of how easy/consistently the bug reproduces, from 1 meaning “very hard to reproduce” to 10 meaning “i can consistently make this happen”

  • Annoyance: 1 to 10 - How annoying is this bug to your daily usage of Discord, from 1 meaning, “not that annoying” to 10 meaning “this bug really truly sucks please fix this as soon as possible.”

  • Device/System Info: Pixel 7, Android 13

  • Discord Version Info: Stable 263796 (739ec78) Host 1.0.9032 x86 (43225) Windows 10 64-Bit (10.0.19045)

  • Description: Toggle Mute keybinds are no longer functioning.

  • Steps to reproduce:

  1. Create a keybind for “Toggle Mute”.

  2. Join a voice call with another user.

  3. Press the “Toggle Mute” button.

  • Expected Result: The user is muted.

  • Actual Result: The user is not muted.

Formatting

Reddit Formatting Guide - How do I Get My Version Info

- Feature:
- Reproduction Rate:
- Annoyance:
- Discord Version Info:
- Device/System Info (Device Type, OS Version): 
- Description:
- Video / Screenshot:
- Steps to Reproduce: 
   1. The first step is...
- Expected Result:
- Actual Result:

Copy paste this into the comment field below and then fill out the information! Thank you so much for participating in this effort, it's with your help that we'll truly be able to make Discord great!

UPDATE:

We're fixing things! And we've released patch notes for April here, which include many bugs you've reported to us, and many more: https://discord.com/blog/discord-patch-notes-april-2024