For years, Zendesk has been paving the way for excellent customer experience. And today, we unveil what's next. ✨ Relive the magic of the Next Big #ZendeskAI Drop: https://zdsk.co/3rz4X9X
Zendesk
Software Development
San Francisco, CA 414,470 followers
The intelligent heart of customer experience.
About us
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.
- Website
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http://www.zendesk.com
External link for Zendesk
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Francisco, CA
- Type
- Privately Held
- Founded
- 2007
- Specialties
- Help Desks, Customer Support, SaaS, Customer Community, and Customer Service
Locations
Employees at Zendesk
Updates
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💡 Raphael Fontes, SVP of Customer Operations at Squarespace, stopped by the #ConversationsWithZendesk podcast to share the importance of prioritizing product issues. 🔑 This can be a key in understanding bigger customer problems. 👉🏼 Listen to the full conversation: https://zdsk.co/3ZMr8Gi
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👀 ICYMI: Catch up on the big #ZendeskAI announcements we dropped at #ZendeskShowcase New York City: https://zdsk.co/46LYBCT 👏 Watch sessions featuring Zendesk leaders along with some of our special guests, including #AI leader Allie K. Miller and Data Scientific CEO Cassie Kozyrkov.
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🎶 Working harmoniously with TuneCore is music to our ears: https://zdsk.co/3ZOX9xu 👏🏼 TuneCore is a global platform for independent musicians to build audiences and careers, with technology and services across distribution, publishing administration, and a range of promotional services. 🎸 Erica Clayton, VP of Artist Support and Operations, explains why Zendesk's omnichannel features are essential for Tunecore to have a rockin' client experience.
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🖥 Information technology leaders are utilizing artificial intelligence to elevate their customer experience, a new Zendesk report finds. https://zdsk.co/46tbrG9 💡 86% of IT leaders attest to the importance of increasing the usage of #AI in customer experience while 89% of leaders say using AI across the customer journey in the context of #CX is important. While #IT leaders are faced with shuffling priorities and an ever-changing tech landscape, our data highlights key areas to prioritize now and long term: 👉🏼 Customer and employee experience 👉🏼 Data security and privacy 👉🏼 Artificial intelligence
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Zendesk reposted this
Founder & CEO @ Tigon Advisory Corp. | Host of CXO Spice | Top 50 Women in Tech | Board Director | AI, Cybersecurity, Growth Acceleration
Customer expectations have undergone a seismic shift, demanding immediate, personalized service across various channels as the new norm. As someone with extensive experience in global customer experience (#CX) roles, I understand the challenges with limited control and visibility into CX, high support agent turnover, and isolated data. But guess what? The game is changing, and artificial intelligence (#AI) is at the forefront of this transformation! Imagine having an intelligent core for your customer experiences, one that empowers your service agents with Generative AI, enabling them to converse fluently in customer service language. Picture this: a bot that engages your customers in a remarkable new way, supercharging your agents' efficiency. What if your support agent could effortlessly handle complex technical issues, or your knowledge base could update itself, guiding customers through self-service seamlessly? 👀 Believe it or not, these "what ifs" are now a reality. I had the privilege of attending Zendesk's artificial intelligence drop event last week. I'm thrilled to share some key takeaways in this week’s #CXOSpice newsletter: 📌 How is AI reshaping customer experiences to deliver faster, more personalized solutions, while also boosting agent satisfaction and reducing costs? 📌 Can you guess how many actions #ZendeskAI, combined with deep CX expertise, automated? (Hint: it’s years worth of time!) 📌 How are AI and humans working together to make it easier for businesses to improve, as emphasized by Zendesk's CEO, Tom Eggemeier. 📌 What exciting AI features were recently introduced for businesses to utilize? 📌 How can AI improve employee experiences for IT and HR teams in addition to customer experiences, as announced by Lisa Kant, SVP of Product Marketing. 📌 How is Zendesk ensuring privacy and security for its AI products, providing advanced data privacy and protection options for customers in a rapidly evolving CX landscape? Candace Marshall, Director of Product Marketing illustrated it. What lies ahead for AI and CX? Unlocking new levels of productivity? Boosting customer satisfaction? I'd love to hear your thoughts! 👉 To dive deeper into these exciting developments: Watch the Zendesk event on-demand here: https://lnkd.in/gEpccMN8 or Register for the #ZendeskShowcase Chicago live event: https://lnkd.in/gfMbGH45 Stay tuned for the upcoming #CXOSpice on "The Era of Self Service" and its impact on customer experience. #AIinCX #CustomerExperience #ZendeskAI #FutureofCX #Zendesk Here are a few resources to gain more insights: 1. Subscribe to #CXOSpice Newsletter for the latest trends and industry insights. https://lnkd.in/gBpfAfxt. 2. Stay tuned for the #CXOSpice_The Era of Self Service with Richard Smullen, Founder and CEO at Pypestream. Subscribe to YouTube: https://lnkd.in/eSVYBTWY. 3. For other technology insights and updates, follow me on Twitter at @YuHelenYu
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💡 #DidYouKnow Zendesk is not just for customer experience. We have solutions that make your employee experience a breeze. 👉🏼 Explore flexible Zendesk solutions for IT and HR teams: https://zdsk.co/3REHv5z
Internal Help Desk Software for Employees | Zendesk
zendesk.com
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✍🏼 Nonprofits can apply to the Zendesk #TechForGood Impact Awards for a chance to win free software and grants up to $50K: https://zdsk.co/3tqRL7C Join last year's recipients Rare, Mobile Pathways, Globally ReUp, and Spring ACT – Action. Compassion. Technology. in making a tangible difference in one of the Zendesk Foundation’s impact areas: ✨ Fostering community ✨ Promoting resilience in a time of crisis ✨ Creating career pathways into tech 🌎 Apply by November 1 for a chance to win!
Zendesk Tech For Good
techforgood.zendesk.com
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Knowledge is power. And a powerful knowledge base? ✨ Well, that’s just magic. With the help of #ZendeskAI, businesses can keep everyone happy – from execs to users and everyone in between. 👀 Learn about our latest #AI updates and product advancements: https://zdsk.co/3truPoN
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👉🏼 Zendesk’s help desk solution simplifies support and makes information sharing easy, amplifying your teams’ profitability: https://zdsk.co/3REHv5z
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