As promised, we are updating the community with this morning's news. It has now been confirmed that T-Mobile is increasing the price by $2-$5 per line on its legacy plans.
We also ask you to please keep kind to employees if you call/chat/go to a store, they are just as upset with this change as you are.
What We Know So Far:
-
Affected Plans: Simple Choice and ONE plans will see a price increase of $2 to $5 per line per month. For example, a customer with 5 lines could see a total monthly increase of up to $25. Plans covered by Price Lock are NOT affected, though we're unsure what that means given most ONE plans should be under price lock.
-
Exemptions: Free lines do not appear to be impacted by the price increase.
-
Existing Benefits: Current benefits such as insider deals and free lines will not be affected and will be retained.
-
Other Plans: Older T-Mobile plans and Sprint plans are also likely to be impacted. Stay tuned for further confirmation.
-
Details: The exact cost per line increase is not yet known. Retail and customer support have tools to check individual accounts to see who is impacted.
T-Mobile has stated that this price increase is "necessary" due to inflation. Affected customers will be notified accordingly.
What Can You Do?
If you're impacted by the price increases, you have two options:
Accept the Increase: If the increase of $2-$5 per line per month is acceptable to you and you find T-Mobile’s service worth the new cost, you may choose to stay with the company. There are many benefits to remaining with T-Mobile, especially if their service meets your needs and you prefer not to go through the hassle of switching carriers. It's possible that even with the price increase, you'll still be saving money compared to other providers.
Leave T-Mobile: If you find the price increase unacceptable, you can opt to leave T-Mobile. The company is theoretically bound by their Price Lock guarantee on most plans, so if you're on an eligible plan, you can leave and request that they pay your final T-Mobile bill for you.
As we learn more information I will continue to update this post!
UPDATE: We have gotten word Magenta plans may be affected as well, We have had reports that users with Magenta and Magenta Plus have gotten the $5 increase text message. We are not sure if this will also affect discounted plans like 55+, First Responder, or Military.
