FAQ
To assist you in swiftly locating the information you require, this page has been designed to provide answers to frequently asked questions regarding obituaries, guest books, and orders.
Prior to reaching out to Legacy.com’s customer service team, we kindly suggest perusing the following links for assistance. Although our team is highly responsive to emails, you might discover a quicker resolution by exploring the resources below.
- How can I place an Obituary?
- How can I find an obituary or Guest Book?
- How can I sign a Guest Book?
- I have signed a Guest Book, but I don’t see my entry online. Where is it?
- How can I manage the emails and notifications I receive from Legacy.com?
- I have a question about a school memorial page on Legacy.com
- How can I get a printed copy of a Guest Book?
- I have a question about an order I placed on Legacy.com.
- I have a question about a Sympathy Flowers Order
- I have a question about Sympathy Cards
- I have a question about Memorial Trees
- What if I have another question?
1. How can I place an obituary?
You can place an obituary in any newspaper and Legacy by clicking here to get started.
Interested in our instant obituary writer? Give it a try here!
2. How can I find an obituary or Guest Book?
To find an obituary or guestbook, please click here to start searching.
3. How can I sign a Guest Book?
Here are the steps to sign a guestbook:
- Find the obituary or death notice and scroll down to the ‘Memories & Condolences’ section.
- Enter your message in the text box. If desired, attach a photo and provide your name, email, and relationship to the deceased.
- If you wish to receive email updates on new guest book entries, select ‘Get email updates for this page’ and add your email address.
- Review your entry, as you will not be able to edit it later.
- Click ‘Add Memory’ to submit. Please allow up to 24 hours for your entry to appear online.
If you need assistance with a Guest Book, please contact us here
4. I have signed a Guest Book, but I don’t see my entry online.
We review all Guest Book entries for suitability before posting, which may take up to 24 hours.
If you do not see your entry after 24hours, please contact us here.
5. How can I manage the emails and notifications I receive?
To update your email and notification preferences, please click here.
6. I have a question about a school memorial page on Legacy.com
What are school memorial pages on Legacy.com?
School memorials honor groups of people affiliated with a particular high school, college, or university. Connect with classmates to remember alumni and teachers who have passed.
How can I find my High School or College?
Visit School Memorials where you can browse by state, city, and/or name to locate your high school or college.
What other types of community memorials are there?
Legacy has memorial pages for cities, counties, and states. Start here to find your hometown and honor people from your local area.
How do I add someone to a High School or College memorial page?
If you know of someone who should be included on a high school or college page, please fill out this form and provide the following:
- A link to the school memorial page
- A link to the obituary of the person to add
7. I have a question about Printed Guest Books
What is a Printed Guest Book?
A Printed Guest Book is a keepsake book that may be ordered in hardcover, softcover, or digital (PDF) option that includes all messages and photos appearing in the online Guest Book at the time of purchase.
How can I get a printed copy of a Guest book?
1. Find the obituary or death notice and scroll down to the ‘Memories & Condolences’ section.
2. Located beneath the text box, click the “Order Printed Guest Book” button.
3. Review the preview before purchasing. We are not able to add messages or photos to the Printed or Digital Guest Book after an order has been placed.
4. Complete the checkout process.
Printed Books ship within 10-14 business days (U.S. only). If you order a Digital Book, a link to download the PDF will be emailed to you shortly after purchase.
Do you offer Printed Guest Book delivery outside of the United States?
No. We deliver Printed Guest Books only within the United States, including U.S. territories.
What happens after I place my Printed Guest Book order?
After completing your Printed Guest Book purchase online, you will see a “Thank You” page letting you know your order has been placed successfully. You also will receive a confirmation email.
Your order will be sent to our printing facility for fulfillment. If there are any problems with your order, one of our customer support specialists will contact you by phone or email.
How do I check the status of my Printed Guest Book order?
Printed Books ship within 10-14 business days (U.S. only). If you order a Digital Book, a link to download the PDF will be emailed to you shortly after purchase.
To check the status of your Printed Guest Book order, please contact us.
8. I have a question about an order I placed on Legacy.com.
Jump to FAQs for:
Is it safe to use my credit card online?
Yes. Legacy provides a secure online payment experience, employing the latest encryption and security measures to protect your information. However, we recommend always following general online safety guidelines for added peace of mind, such as using strong passwords and ensuring your device’s software is up to date.
Which credit card or payment types are accepted?
Visa, MasterCard, Discover, and American Express.
When will my credit card be charged?
We will attempt to secure authorization on your credit card at the point of purchase. If we verify sufficient funds, your order will be processed, and your credit card charged within 24 to 48 hours. If we are unable to secure authorization, we will prompt you to use another card.
How will this order charge appear on my credit card statement?
The charge will appear as a purchase from Legacy.com.
9. I have a question about a Sympathy Flowers Order
What happens after I place my Sympathy Flowers order?
After completing your flowers purchase online, you will see a “Thank You” page letting you know your order has been placed successfully. You also will receive a confirmation email. Your order will then be sent to a local florist for fulfillment. If there are any problems with your order, one of our customer support specialists will contact you by phone or email.
How do I check the status of my Sympathy Flowers order?
Please click here to get more help on Existing Orders
Are there any additional charges or fees?
Our flower arrangements are either hand-arranged and delivered by a local florist or shipped in a gift box. Additional service fees based on type of arrangement may be applied to your flowers order.
Will I be charged any taxes?
Yes, taxes will be calculated based on delivery postal code.
Do you offer flower delivery outside the United States?
Yes. We deliver flowers in Canada as well as in the United States and U.S. territories.
10. I have a question about Sympathy Cards
How long after I place my order is the Sympathy Card mailed?
Cards ordered before 12 p.m. EST Monday through Friday will be mailed the same day. All orders placed after 12 p.m. EST will be mailed the following business day. Cards are typically delivered within 2 to 3 business days.
Are Sympathy Cards delivered at the same time as Sympathy Flowers?
Not necessarily. We work with different providers for cards and flowers, so any sympathy card and flower arrangement you order will be delivered separately.
Who do I contact if I have a question about the Sympathy Card I ordered?
For Sympathy Card questions, email [email protected] or call the Sympathy Card support team at 1-888-534-1404.
Can I edit the Sympathy Card after I’ve placed my order?
Yes, if your Sympathy Card has not yet been printed and mailed. To update your card, contact the Sympathy Card team at 1-888-534-1404. Please have your order number ready, which you can find in your confirmation email.
Will I get a receipt for my Sympathy Card order?
Yes, you will receive a confirmation email with details of your order.
Is there a tracking number?
No, Sympathy Cards are sent via first-class mail with USPS and no tracking number is provided. To check the status of your order, call the Sympathy Card team at 1-888-534-1404.
11. I have a question about Memorial Trees
How do I plant trees?
If you would like to plant new Memorial Trees, please click here.
You may also call 888-534-1404 and a member of our staff will assist you with your purchase.
What does my Memorial Trees order include?
In addition to the trees being planted, your order will include:
- A digital certificate emailed to you, customized with your message, that can be printed for your records or given to the family
- An entry in your loved one’s guest book (if applicable) noting your contribution
- And a listing in a memorial tree registry, showing that trees were planted in honor of your loved one.
Who plants the trees?
The Arbor Day Foundation has partnered with the U.S. Forest Service for over 40 years to facilitate plantings in state and national forests. The process of planting the trees and initial care to ensure survival rates are completed by contracted professionals. These efforts are overseen and assessed by foresters onsite.
Can I select the location or type of tree to be planted?
Our reforestation partner will plant the tree in the area of greatest need, according to the planting schedule for the year.
What species of trees are planted?
Our planting partners select and plant trees native to the specific area. Tree species selected will differ from region to region throughout the country. Most national forest lands are in need of native evergreens that were lost due to wildfires or other natural disasters.
When will the trees be planted?
Trees will be planted at the best suitable planting time for each forest, typically the spring or fall season.
Will there be a plaque or sign by my tree?
There will not be a physical sign or plaque next to the tree. However, Memorial Trees are formally documented on our online tree registry at arborday.org/registry (updated monthly).
Can I visit my loved one’s tree?
Trees are planted in areas where reforestation efforts are actively taking place and may be difficult to traverse without risk of injury. Additionally, there are no signs identifying particular Memorial Trees, so it would be hard to locate a specific tree. Therefore, attempting to visit the exact location of your loved one’s tree is not advisable.
Who do I contact if I have another question about Memorial Trees?
For questions about an existing order, please contact us.
12. What if I have another question?
If you have a question that is not addressed on this page:
- Please click here to use our contact us form (preferred)
- Please click here to get more help on Guestbooks
- Please click here to get more help on Communities
- Please click here to get more help on Existing Orders