Featured
Why this event maestro takes a bath every single morning
Katerina Grant is the founder and director of The World Of, an events agency that produces experiences for clients such as Hermes, Louis Vuitton and Tommy Hilfiger.
- Lauren Sams
Why so many top executives start in accounting, consulting
BOSS delves into the career paths of the senior executives at Australia’s 20 biggest companies to discover where they started – and the critical skills and experience they gained.
- Sally Patten
‘The gap below Cartier and Tiffany’: Michael Hill’s luxury play
ASX-listed jeweller Michael Hill has been undergoing a major rebranding exercise.
- Updated
- Patrick Durkin
- Sponsored
- Macquarie Telecom
![“You can’t get in the door here at Macquarie [Telecom] without customer service in your DNA,” says Luke Clifton.](http://web.archive.org./web/20240516100659im_/https://static.ffx.io/images/$zoom_0.6326%2C$multiply_2%2C$ratio_1.5%2C$width_756%2C$x_42%2C$y_0/t_crop_custom/c_scale%2Cw_440%2Cq_52%2Cf_auto/7485a2f9dfd2d23d9a250ef1015b1bde1fb5f6e2)
Embedding customer service brings its own rewards
Companies that know how to satisfy customers – and deal with complaints ‘enthusiastically’ – can inspire a feel-good workplace culture.
Sponsored
by Macquarie Telecom
Flexibility the new quid pro quo in the workplace
With employees holding more bargaining power post-pandemic, enterprises are embracing wide-ranging trade-offs to retain staff and motivate them.
Sponsored
by Sydney Children’s Hospitals Foundation
This Month
- Sponsored
- Future Fund
Whole-of-portfolio approach to investing brings collaboration to the fore
Breaking free from the shackles of restrictive investment principles demands that fund managers collaborative for the greater good of the portfolio.
Sponsored
by Future Fund
- Sponsored
- AGL Energy
Australia’s renewables push creating demand for wide-ranging jobs, new skills
The transition to a low-carbon economy is throwing up huge workplace challenges for companies at the energy coalface.
Sponsored
by AGL Energy
- Sponsored
- Sushi Sushi
Closing gender pay gap part of holistic approach to employee satisfaction
Getting serious about inequity in the workplace and encouraging work-life balance can pay off for savvy operators.
Sponsored
by Sushi Sushi
- Sponsored
- MoleMap Australia and New Zealand
Allowing nurses to have a bigger impact in frontline healthcare
Expanding the role of nurses in primary care is helping bridge skills shortages, with one national network of clinics showing how it’s done.
Sponsored
by MoleMap
- Sponsored
- UpGuard
Looking after people a no-brainer for driving better business outcomes
Investing in ‘human sustainability’ brings reciprocal benefits for companies including trust and transparency.
Sponsored
by UpGuard
Gender of directors added no financial value: study
A study by the Australian National University has found that the gender of directors appointed to company boards had no impact on the financial performance of those businesses.
- Patrick Durkin
Why Kogan stops interviews with marathon runners to hire them
BOSS sat down with Kogan.com founder Ruslan Kogan just as his share price collapsed by 30 per cent.
- Patrick Durkin
Uber’s new retail boss has a plan to shake up groceries in Australia
Susan Anderson says online penetration for the $130 billion Australian grocery sector is still low. She predicts a big step change within the next few years.
- Patrick Durkin
Pioneering CEO reveals the truth about four-day work weeks
Workplace consultancy Inventium was the first company in Australia to adopt a shorter schedule, but three years later it is not on track to hit its targets.
- Amantha Imber
April
The unlikely CEO team tackling Australia’s toughest job
Bran Black and Luke Achterstraat represent business at the opposite ends of the spectrum but are determined to present a united front in Canberra.
- Patrick Durkin
Highest-paid CFOs revealed
The country’s top CFOs continue to enjoy a “breakout period” on pay and remain in the box seat as the country’s next CEOs.
- Patrick Durkin
Rita Ora is ‘crazy about supplements’ in the morning
TypeBea co-founders Rita Ora and Anna Lahey met through Lahey’s other business, ingestible beauty brand Vida Glow. They have now launched their own haircare line.
- Lauren Sams
- Exclusive
- Richard Goyder
Richard Goyder counts down the days at Woodside, Qantas and the AFL
The businessman faces a crucial vote at the oil and gas giant’s annual meeting. He’s already planning his exit from the highest-profile boards in the country.
- Patrick Durkin
Why this CEO keeps Fridays for thinking
Claire Rogers has co-founded a technology start-up that draws on her experience as a former ANZ executive and World Vision CEO.
- Patrick Durkin
Why this top 100 CEO gets his executives to swap jobs
The architect of a corporate experiment where the execs change jobs admits it is a little on the crazy side for a $5.2 billion, top 100 ASX tech company.
- Updated
- Patrick Durkin
Great work: Gen Z’s anti-hustle ethos may hurt their careers
A new survey shows the number of anti-hustle job ads has risen 30 per cent since the pandemic as employers emphasise work-life balance to entice young workers.
- Sophia Money-Coutts
The four steps that change your behaviour - and achieve goals
Rather than setting goals, we are better off finding cues to trigger new habits.
- Amantha Imber
How directors can avoid protest votes against executive pay
Boards should consult more with investors and governance experts to avoid protest votes against remuneration reports, says the new chairwoman of the AICD.
- Sally Patten
The one tip PEXA’s boss got about property investing
The former Geelong schoolboy says flexibility is crucial as he insulates the monopoly digital property exchange from the threat of greater competition.
- Michael Bleby
The CEO who loves breakfast so much, she had a brunch wedding
The boss of Advanced Cosmeceuticals Skin Group, Shaunte Mears-Watkins, is up by 5.30am at the latest, and has a well-honed routine to set her up for the day.
- Lauren Sams
