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Best Buy is backing out of the price match which I was told I was eligible. (reddit.com)

submitted by KookyLocal6111

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[–]Glad_Grapefruit_4916 6811 points6812 points  (165 children)

If you take this into a store they can take care of it

[–]KookyLocal6111[S] 4517 points4518 points  (153 children)

You’re right. Talking to someone in person makes sense

Edit: I went to the store and talked to the manager at customer service. She was very helpful. Even though she couldn’t do the price match for the item I purchased for some reasons, she offered to adjust the price of anything I’d like to buy in the store. Eventually, I got a water filter replacement for free :)

[–]sunny_yay 1760 points1761 points  (99 children)

I hate Best Buy because I had a chat employee tell me to go to a specific store to pick up a sale item and with proof of chat that store did not honor the sale. They confirmed chat photos don’t help and I need a case ID opened. Waste of an hour of my life, fuck them

[–]Tired_Lily28 762 points763 points  (73 children)

I hate Best Buy because they no called no showed on my washer/dryer deliveries TWICE. I would receive a confirmation text the day before, yet they didn't show. At least they reimbursed me for my laundromat costs. Still a waste of several hours of my time.

[–]Joelle9879 524 points525 points  (40 children)

My sister had the same issue. She ordered a washer and dryer from them years ago and they didn't show up when they were supposed to. She called, they rescheduled, and didn't show again. She called demanding a refund and they refused. She basically said that if they didn't show and didn't refund she'd be calling the bank who would notify the authorities, because that is theft. They can't keep the product and the money. She finally got the product but to have to threaten legal action just to get what you pay for is ridiculous

[–]_cansir 236 points237 points  (18 children)

Bought a washer and dryer set. Washer had some error within days on delivery. Chat told me i had to take it back to the store myself and ship it back 🤦‍♂️... They did confirm that they meant by mail...a washer.

[–]EclipseIndustries 100 points101 points  (15 children)

I worked in a liquor store/post office.

An Amazon CSR told a lady to return her package to the vendor, the only small issue was...

The package was going to the Dnipro in early 2023.

Amazon expected a return to arrive at a warzone.

[–]DeeSkwared 38 points39 points  (3 children)

Liquor store/post office? lol I've worked in both; this combo must have been wild.

[–]EclipseIndustries 16 points17 points  (2 children)

Yeah. There's comments in my history for ya if you want.

Can't say I haven't had an interesting job in my life tbh. Military aviation to social media content moderator, to a clerk at a liquor store and post office. All in Arizona.

[–]murkytom 12 points13 points  (1 child)

Hats off for being a content moderator. I’d like to apologize for humanity.

[–]Big-a-hole-2112 14 points15 points  (3 children)

So do upset post office customers end up buying liquor from you afterwards? 😂

[–]Dru65535 33 points34 points  (0 children)

"Neither snow nor rain nor heat nor drone attacks by Vatniks stays these couriers from the swift completion of their appointed rounds..."

[–]LOERMaster 11 points12 points  (1 child)

“I said priority mail!”

“I’m sorry m’am but if you wanted overnight you should have stated priority express; that’s our overnight service.”

“Well can I at least get a discount to send it actual overnight for my trouble?”

“I can’t do that m’am. I can however offer you a buy one get one 50% off on Drambuie.”

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      [–]ArltheCrazy 164 points165 points  (16 children)

      Y’all, Best Buy can only do so much at one time. I mean how are they supposed to make all the investors rich AND have enough competent people on staff to actually do something customer service oriented? Give them a break. They are only a multibillion dollar business.

      [–]EclipseIndustries 63 points64 points  (10 children)

      They could start by not outsourcing customer service and keeping it local based on the locale (BestBuyNA vs BestBuyEU).

      There is so much nuance and cultural context lost with outsourced customer service, and I often feel like India specifically has a habit of only answering your first question and deflecting every single one after that, as seen here.

      [–]Thanmandrathor 37 points38 points  (9 children)

      I hate offshore customer support. The grasp on English some of them have is not great. And I know that isn’t their fault, but you can’t even discuss simple issues without sometimes a lot being lost in translation and understanding.

      [–]digitaldigdug 20 points21 points  (2 children)

      When I was a printer tech, Lexmark support was based out of Columbia. If you say anything that's not on their script they go right off the rails.

      [–]WonderfulShelter 15 points16 points  (1 child)

      Yeah like I really don't care about it unless it involves money I'm spending and fuck corporations spending pennies to outsource phone call centers to places like India. I love India, been there, most magical country on Earth and I'll go back - but when I need help with my Insurance Claims I don't want to speak to someone in India who is using a computer translator, I want to speak to someone in America who speaks fluent English.

      It's not their fault, it's the corporations fault trying to increase profits, but they design the customer support to be broken and outsourced so customers don't get support. This has become acceptable these days.

      [–]ArltheCrazy 18 points19 points  (0 children)

      That’s also why i prefer the chat instead of calling CS. I have a hard time hearing on the phone when it’s a good, clear connection. Throw in sometimes bad connection, the other side might have their microphone 14 miles away from their mouth, and throw an accent (not even a foreign accent, even some regional accents, too) on top of that and it’s a pain in the ass for me.

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        [–]cryptolyme 25 points26 points  (0 children)

        Fuck them greedy assholes. corporate bullshit like this destroys every good company in the end.

        [–]WonderfulShelter 15 points16 points  (1 child)

        Could you imagine them making less profit, having more jobs in America, and having people on the phone or line who speak English fluently and can actually help?

        Fuck no! Design systems that are meant to be broken if they involve refunds back to the customers or giving them better rates.

        I swear in any other country half the top 500 American companies/corporations would've been ripped asunder for corruption.

        [–]ArltheCrazy 6 points7 points  (0 children)

        You forgot paying people a decent wage. Can’t have that!

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          [–]DannyFnKay 7 points8 points  (0 children)

          This is why I always pay by credit card. The credit card company will just ACH the money back from the seller and charge them a fee to do so.

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            [–]Better_Echidna_4193 62 points63 points  (10 children)

            We are on our fourth delivery and installation attempt for a washer and dryer. We've spent cumulatively about 10 hours on the phone with their call centre who just pass you around to their colleagues and keep no records of anything.

            [–]Worried_Car_2572 27 points28 points  (6 children)

            Used to be better when you could call your salesperson directly at the store.

            Now you can’t even call the store for any reason. The call center that used to frustrate employees is now the main resource for resolving complaints.

            I’d try to buy appliances from a local chain if customer service is important to you. If you’re patient with Best Buy often enough you can get some gift cards for the inconvenience of missed appointments

            [–]Meat_PoPsiclez 22 points23 points  (2 children)

            A long time ago I worked for a call center that spearheaded this, store-call-initiative. It started with a handful of stores for a good reason, the most notorious was Boca Raton.

            The in store employees refused to answer the phones. When they did they were often belligerent.

            I'd had a few notable calls, family members trying to reach employees for an emergency, nobody in the store would answer.

            911 operator calling because of a reported disturbance (customer was making threats and may have thrown a vaccuum through the front glass), spent 30 minutes on the line with them calling various extensions to no avail.

            Most of the calls though, were people that would immediately start screaming and swearing at you the moment you picked up.

            The odd time you got someone level headed, AND had good reason to talk to someone in store, I'd often get sworn at or hung up on by the in store employee.

            Customers that knew they were getting a call center were irate, sometimes for good reason since BB required us to try and get their full name, email, phone number, etc before we could help them with anything (what street are you on, is x in stock, when do you close)

            Frankly everyone involved, corporate, store employees, and the customers, were awful people.

            [–]AntaresOmni 7 points8 points  (0 children)

            People who work in the store can't even call in to call out sick. Even if you have PTO/Sick hours you can't even use them because no one is there to approve them. If you don't show up? You get written up

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                [–]Piehole314 79 points80 points  (4 children)

                Experienced this with with a $1000 tv. Went through like 3 chats and 4 calls without anything getting done over a week Went in to the store and got it taken care of in 10 minutes with a $100 credit. Online customer service does jack shit.

                [–]According_Ad6463 14 points15 points  (2 children)

                I think the problem is every company be it Best Buy or straight talk use the same company in India to handle o Lin and phone customer service. 90% of the time you get someone who has a accent so thick you can’t understand them and who obviously has little in the way of English language skills and who gives no fucks because they get paid regardless and have no repercussions for piss poor performance

                [–]UFOregon420 7 points8 points  (0 children)

                I hate their customer service so much. Most of the time they can’t even comprehend what your issue is and give stupid responses.

                [–]Umbroz 2 points3 points  (0 children)

                The reality is whoever you get passed to at the call centre has no actual authority or tools to make anything happen. You think they would allow an Indian call centre acces to their internal network? Nope its all supposed to just be an ear to listen to peoples problems. Do yourself a favor and don't visit big box stores.

                [–]WonderfulShelter 3 points4 points  (0 children)

                That's the entire point of online customer service is to just get people stuck in a loop thinking they are accomplishing something when they really aren't or to prevent people from getting refunds they are owed easily and quickly.

                Affirm customer service has been jerking me around on a refund for over 43 days now. It's fucking insanity - they owe me a check for 180$, and I missed two last payments with them because of this, (total 178$). My credit score dropped 71 fucking points because I couldn't pay because they hadn't issued me my refund yet.

                I no longer do online. Call the company and if there is no phone contact the BBB and file any legal formal complaints you can.

                [–]plebeian1523 23 points24 points  (0 children)

                When I moved into my house I bought a fridge and washer/dryer from them. They were set to deliver the next week and I figured ok I can live without a fridge for a week. A few days later they called me and told me actually it'll be 2 months because it's suddenly on backorder. Said absolutely not give me a refund but decided to at least still get the washer/dryer from them. Well that was a mistake. We got stands to put them on and they ordered the stands a completely different color. I rejected the delivery and went in and they said it'd be a few weeks for them to get in stands that were a matching color. I didn't care what color everything was but I cared that it MATCHED. Anyway ended up getting a refund for that and getting everything elsewhere. Fuck Best Buy I won't shop there anymore.

                [–]gentlepigeon 42 points43 points  (9 children)

                To be fair that's usually a 3rd party that best buy hires. I've found they tend to have issues with their appliance deliveries specifically

                [–]MapleMagnum 153 points154 points  (3 children)

                Be that as it may, it is still ABSOLUTELY Best Buy's responsibility. They can have all the issues they want in private, but when they're contracting out deliveries, that is ALL ON THEM.

                [–]Reddit_killed_RIF 37 points38 points  (1 child)

                There is even a legal case from another retailer. Thr legal case was about how the retailer isn't the delivery company and isn't responsible since they gave the goods to the delivery company.

                They lost in court. The judge argued that the customer paid the retailer and not the delivery company, so its their responsibility in the end.

                [–]TacTac95 22 points23 points  (0 children)

                Because the delivery company is acting as an agent of the retailer.

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                  [–]inthecuckoosnest 21 points22 points  (3 children)

                  When I worked at Best Buy, the store had it’s own delivery drivers. I even went out with them for deliveries once.

                  [–]Worried_Car_2572 5 points6 points  (1 child)

                  That depends on where you are. Mostly Geek Squad used to do them and then 3rd party for the more “specialty” installs

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                    [–]Head-Ad4690 14 points15 points  (0 children)

                    Doesn’t matter, don’t care. How they manage their affairs is their business, all I care about is results. If a company hires third parties that tend to have issues, then that company tends to have issues.

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                      [–]AppUnwrapper1 104 points105 points  (14 children)

                      It’s not just Best Buy. These chats are awful and I’m pretty sure they’re all AI by now. Every company uses them and they’re all just as bad.

                      [–]Forgone-Conclusion00 151 points152 points  (0 children)

                      That isn't AI ... At least with AI, it would have given you proper English rather than whatever this is!

                      [–]galaxystarsmoon 69 points70 points  (4 children)

                      Phone calls to customer service are just as bad. It's not AI, it's non-native English speakers reading off a script.

                      I've had 2 terrible phone service situations, that really needed someone who could communicate clearly:

                      • Credit card dispute over a hotel charging my card full price after they cancelled the reservation because of an emergency at the property. Tried to get my money back for almost 2 months. The agent at my credit card company literally could not understand the issue and I had to speak as slowly as possible while they repeated back incorrect information over and over again.

                      • My fucking mortgage company. I've had to call 6 or 7 times (long story) and every time I got someone who barely spoke English and their responses literally made 0 sense.

                      You cannot have this kind of thing on customer service issues like this.

                      [–]leggymeeggy 16 points17 points  (2 children)

                      i’ve had similar situations with my health insurance company, and it makes every issue so much more complicated. and having someone repeat my question back to me just enrages me for some reason. i just want to have a normal conversation when it comes to something as important as health insurance or banking or credit cards. 

                      [–]galaxystarsmoon 10 points11 points  (1 child)

                      Agreed. My health insurance is with a local company (because I work in government, we have to) so as of right now, we have mostly well spoken customer service agents. But I'm sure that'll last another year at most.

                      [–]leggymeeggy 5 points6 points  (0 children)

                      yeah, i noticed a difference when i switched insurance a couple years ago. when you called my last insurance company, you spoke to a nurse no matter what. with this one, not so much. i’m not sure if the difference was the company itself or the passage of time, or both. 

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                        [–]embee90 55 points56 points  (1 child)

                        Just last night I was trying to troubleshoot internet signal issues and the AT&T chat person was awful. Assured me that phone calls weren’t possible and that my hardware issue was magically fixed from their side. Ten minutes later I was calling in because the issue was (shocker) not fixed.

                        Got the issue resolved with the phone agent but I hate how hard it is to find a support phone number.

                        [–]AppUnwrapper1 23 points24 points  (0 children)

                        I’m still being emailed periodically by what I’m sure is a bot to inform me, months later, that they’re still waiting for YouTube’s engineers to update them on my situation.

                        [–]Johnny-Virgil 23 points24 points  (2 children)

                        It reads like Bangalore

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                          [–]kr4ckenm3fortune 66 points67 points  (0 children)

                          If you look at THIS chat...this dumfud is in India...they have no control over approved and shit.

                          Your only best bet is to take it into the store and do it there.

                          [–]WonderfulShelter 7 points8 points  (0 children)

                          Company agents will just lie to you left and fucking right as support agents online or over the phone. Especially the more outsourced ones to other countries for people who barely speak English.

                          I don't usually care when i'm just dealing with companies or trying to find information, but when money is on the line it becomes a huge fucking deal.

                          Even fucking my insurance company outsourced their phone lines and I had an appeal lost because the agent didn't speak English well enough to fill out the form correctly. I am a worldly person, if I am in your country I don't expect you to speak English, but god damn how did America let things fall apart this much in terms of outsourcing for corporations to save money?

                          [–]ForIAmYourGod 6 points7 points  (0 children)

                          The BestBuy in my city went out of business. Hoping this is the start of their falling entirely.

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                            [–]Cross_22 221 points222 points  (19 children)

                            Good luck with that. Last time I tried Best Buy to price match a game because it was $5 cheaper at GameStop. The manager at the store spent 20 minutes trying to avoid having to match the price with all kinds of excuses. Needless to say I've avoided Best Buy since then.

                            [–]KlutzyReplacement632 62 points63 points  (2 children)

                            That would be because GameStop is not on their list of price match eligible retailers. From their website:

                            "Qualified Competitors (Competitors we price match): Abt, Amazon, Apple, B&H Photo Video, BJ’s Wholesale Club, BrandsMart USA, Conn’s, Costco, Crutchfield, Dick’s Sporting Goods, Home Depot, Lowe’s, Menards, Microcenter, Nebraska Furniture Mart, P.C. Richard, RC Willey, Sam’s Club, Target, and Walmart."

                            It's ultimately up to manager discretion in store, but when I was there we would only price match Game Stop if it was in stock at a local store.

                            [–]Atomsq 18 points19 points  (1 child)

                            Wait, you can get BJs at a store?

                            [–]ahdareuu 23 points24 points  (0 children)

                            Wholesale!

                            [–]deadpoetic333 90 points91 points  (10 children)

                            Best Buy matched the price off of Amazon for me at the register after confirming the product was being sold by Amazon and not a 3rd party. $10 off the AirPod pro 2s, didn’t take them much time at all. 

                            [–]Cute_Wolf_131 50 points51 points  (4 children)

                            Yeah this. I have found as long as you make it insanely simple for them to also verify, I.e. being in person and pulling up the link directly from the major retailer works. This also allows them to look it up themselves quickly if they really must search it themselves. I do this all the time at both Best Buy and Target, usually I use amazons website and sometimes Walmarts.

                            [–]thats_a_money_shot 5 points6 points  (3 children)

                            Curious why? Do you do this for stuff you want asap?

                            [–]Cute_Wolf_131 24 points25 points  (2 children)

                            TLDR; Fuck Amazon. 1) Knock offs have been crazy, 2) Shit gets damaged, 3) shit gets stolen, and lastly number 4) it seems their customer service has gone down and is no longer as lenient about returns etc. Sure all the major corporations are bad, but I generally try to pick the lesser of the two evils, and currently, actually for a while, target has been on the side of lesser evil, being lesser evil than Walmart and Amazon. Same goes for Best Buy. Simply, a lesser evil.

                            Also, I just try to make the “inconveniences” convenient, and don’t go to target for the extra trip just to avoid Amazon, but I will put off purchasing something I don’t need right away to see if I can find it at another store I am going to for near the same price, or if I can price match. Either way always looking for the best deal, and the best product, from the best store.

                            Most of the time the best product is found in stores on a shelf, but the best deal is found at Amazon or Walmart. That said, this is why Best Buy and Target price match, is so that you can get the same deal for their product which is generally higher quality controlled.

                            In general, I try to avoid using Amazon as much as possible. So if I can get it in store, and I’m already at a store I can purchase it, I just look to see if I can get it cheaper, and then have it price matched so I can avoid shopping via Amazon, and have my item in hand already since I’m in the store, and I can know that it’s not some knock off amazon 3rd party reseller, then not have to deal with that mess that is the Amazon returns which from what I have been seeing, Amazon is no longer as customer service oriented, with them pushing back on returns and whether “they’re valid.”

                            Otherwise, it’s generally just more convenient ironically. Ex I’m at target for X, but then remember I needed Y, and was going to order Y from Amazon. Since I’m already at target for X, I check to see if they have Y and the price they have it and if Amazon is cheaper, I grab it anyways and just price match. Rather than purchase the sale on Amazon and wait as planned.

                            The other time I use it is if I see a good deal in stores, I will check to see if there is a better deal, then price match. It also helps a ton if sold out via Amazon but in stores at some random target/Best Buy near me. Sometimes I’ll also do the opposite, and see a really good deal on Amazon but it will be sold out or I’m just paranoid because it’s a pricier/more delicate item etc so I just go to target or Best Buy, and price match.

                            Above all else, as time goes on I generally more and more avoid purchasing electronics from Amazon, unless there is no way to get it cheaper elsewhere. 1 knock offs. 2 damages. 3 theft.

                            [–][deleted] 42 points43 points  (1 child)

                            Bro there was an iPad sale on Amazon for $20 off not anything crazy and I brought in the ad and I don’t consider myself smart but I knew it was an offical Amazon listing. Then the employee made me feel so stupid! “Those never go on sale I’m like 100% sure you’re not looking at an offical listing but I guess I can check anyways” after seeing it was real. “Oh would you look at that”

                            [–]VirtualVoices 5 points6 points  (0 children)

                            Bruh hate it when people give their own opinions. If employees need to verify, go ahead and verify, but like don't make assumptions before verifying.

                            [–]DennenTH 2 points3 points  (0 children)

                            Same.  Never had a single problem.  Just have to know the store rules and how to use them on the event of situations like this.

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                              [–]kr4ckenm3fortune 12 points13 points  (0 children)

                              GameStop is not on the approved lists for price match due to their violable stocks and that they're mainly "refurbish".

                              If you WANTS to price match for cheaper, always do it with walmarts, there are a few out there, and if you get an employee that doesn't care, they'll put it in for that amount cheaper.

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                                [–]Real_Housing4734 12 points13 points  (0 children)

                                I had a similar exchange with door dash recently. Their support doesn't understand English very well and can't make proper sentences. While I wouldn't hate on someone just for not knowing a language when you work in support your job is communication! Only thing to do about it is to refuse to use companies that endorse this tactic. Cause I'm sure it's on purpose.

                                [–]mozacare 46 points47 points  (5 children)

                                Lmao you’re not going to get it in store. I one time found out Walmart online had a much lower price for a router I wanted. Ask Best Buy to price match but they refused. It’s the same product but uses technically different serial numbers due to being distributed to 2 different companies. It’s bullshit - so I went in the parking lots and called their online store and I told them about Walmarts lower price and they price matched for me and I chose to pick it up in the very store the manager refused to price match. Picked it up and got it for that price. Best Buy is a joke.

                                [–]stannc00 24 points25 points  (4 children)

                                That’s intentional. So that the product isn’t considered identical.

                                [–]mozacare 2 points3 points  (3 children)

                                Yes I realize that. But that kind of “out” for their price match policy is a bit scummy no?

                                [–]stannc00 2 points3 points  (2 children)

                                They’ve been doing it for years. Unique model numbers for warehouse clubs, Walmart, Sears, etc. it’s also completely impossible to compare prices on mattresses for the same reason.

                                [–]24-Hour-Hate 5 points6 points  (0 children)

                                If they don’t help you out at the store, I’d suggest escalating to a manager and knowing the consumer protection/advertising law so you can cite it to them. I did that with GameStop when they wouldn’t honour an advertised price and the manager folded like a wet paper towel when I cited the specific legislation and said I would submit a complaint if they continued not to comply with the law. I was entirely within my right and they knew it. And I was not making an empty threat, I absolutely would have made that complaint, it would have taken me a matter of moments as there was an online form.

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                                  [–]Jdsnut 28 points29 points  (0 children)

                                  This sadly is how bad BBY Support is. I was told 4 different responses on PM of a 3D Printer, to Micro Centers down the street from my BBY. Went into the store and the PM was done.

                                  [–]Hobo_Goblins 7 points8 points  (1 child)

                                  I honestly don’t get how online support is so bad, they mislabeled or sent the wrong tablet case and god forbid they would NOT take it back for an exchange despite clearly being the wrong size. Had to give it to my father who was heading near a Best Buy 4 hours away with a paper that read “this is for an x tablet, I need a y tablet case”

                                  [–]ItsTHECarl 2 points3 points  (0 children)

                                  Probably because like most places, they outsource support to someone in another country who is underpaid, has English as a second (or third) language, and running 5+ chats at the same time.

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                                    [–]tamudude 2580 points2581 points  (64 children)

                                    Post and tag them on Twitter. You will get it back pronto ..

                                    [–]Unique_Name_2 860 points861 points  (31 children)

                                    Yup. This is how i was able to cancel my family plan with Sprint after my dad died as head of the account.

                                    [–]LongJumpingBalls 769 points770 points  (17 children)

                                    I understand he passed away. But I still need to talk to him to get verbal confirmation that he wants to cancel. This is policy.

                                    [–]Trealis 149 points150 points  (10 children)

                                    This happened to me when my dad died and I called the phone company to cancel his cell phone service. They kept saying they cant do that through me and can they please talk to the account holder. And I kept saying ARE YOU ASKING ME AGAIN IF YOU CAN SPEAK TO A DEAD PERSON? It was insane how many times I had to say he’s dead to this person.

                                    [–]LongJumpingBalls 70 points71 points  (0 children)

                                    Sir, it would be silly to talk to a dead person. I just need to speak with the account holder. I'll hold while you get them.

                                    I worked in a call center for many years. From customer service, tier 2 support, loyalty and supervisor.

                                    Id rather get fucked by a pineapple than do that again. And I had way more control over my scripts and what I can do and say with a customer than what is going on now.

                                    Now it's flowcharts and scripts. No deviation. Period.

                                    [–]Entire-Level3651 33 points34 points  (3 children)

                                    This hasn’t happened to me but i did witness a older lady at the bank trying to either access their account or close it idk, but i could hear her say “he’s dead what do you want from me? How do you want me to do that i told you he’s dead”

                                    [–]AKJangly 12 points13 points  (0 children)

                                    Pull the money out of the bank, move it to a safe location, and don't talk to debt collectors. Ganishment claims should be looked at to make sure the information is correct, and then ignored.

                                    If you ever get garnished, you mail in a response to the judge, stating "Account-holder died x date and I have no contract with the creditor."

                                    [–]kerrymti1 2 points3 points  (0 children)

                                    Unfortunately, this happens very often. A spouse has a bank account in their name only. The bank CANNOT release the funds to the spouse. They have to go to a lawyer and have the Estate probated with the court (whether they had a Last Will & Testament or not, if not, they file an administration). Then, the court will issue "Letters Testamentary" and an order allowing the Personal Representative/Administrator the authority to get the bank accounts/car titles/loan papers, etc.

                                    It is sad, but there are really good reasons they have it set up this way. We frequently have ex-spouses, siblings or children come in to our clients' office and demand that they give them the money and they show their old marriage certificate (we are the attorney's office for several banks/credit unions). Family Feud...let the judge sort it all out.

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                                      [–]East-Imagination9178 18 points19 points  (1 child)

                                      I shit you not, 2021 I was with GEICO. My father-in-law was the owner of the house insurance for my son’s home, and the FiL passed away. We were trying to get it changed or cancelled and they asked for a copy of his death certificate, which we sent. And we got a call and they told me verbatim “We’re sorry to hear his passing, however, we still need to speak to him to confirm some details.”

                                      [–]Professional-Can1139 13 points14 points  (0 children)

                                      lol you should have said hold on and do like a scary ghost movie voice to mess with them.

                                      [–]ZHISHER 12 points13 points  (0 children)

                                      He’s dead.

                                      I understand sir. I shall wait while you kindly get him.

                                      He’s dead.

                                      Kindly may I speak to him?

                                      No, he’s dead.

                                      SIR, KINDLY DO THE NEEDFUL SO I MAY ASSIST!

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                                        [–]pengouin85 136 points137 points  (4 children)

                                        I don't know if you said this jokingly, but I vividly remember a story like this very recently for some group account

                                        [–]LongJumpingBalls 127 points128 points  (3 children)

                                        Very much a joke. I've read stories of this many times over the years.

                                        He's dead? You mean dead tired of paying high prices? Then he's in luck! I can offer a 5$ discount on the bill. Maybe that'll spring some life into him!

                                        [–]suckoncorporate 20 points21 points  (0 children)

                                        I worked for prepaid cell provider (not Sprint) and deadass we sometimes had to talk to the customer support line for things above our pay grade and they would say this exact stuff to the workers too

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                                            [–]fubadubdub 24 points25 points  (3 children)

                                            Same thing happened to me but Verizon! Except I wanted to close his line and keep mine...they told me it was impossible that it all had to be closed out and I'd have to switch numbers...I ended up switching numbers, to mobile.

                                            [–]StrtWlknCheetahWthaG 16 points17 points  (2 children)

                                            Mobile sales industry worker here. If anyone is ever in this situation, bring in this info:

                                            • Name of your loved one
                                            • The date of their death
                                            • The last 4 of their social (maybe their full social)
                                            • Their phone number

                                            Having their account and pin number also helps of course. And if you can at all see the passing coming ahead of time, becoming an authorized user on the account prior to their death also can help greatly.

                                            With T-Mobile, you may have to close the account depending on your situation. But you can bring numbers over to your own T-Mobile account by doing a "change of responsibility." This can also move device financing terms to a new account.

                                            Mobile carriers are also legally required to allow account holders or authorized users generate a port pin. So if you want to switch carriers, you should also be able to bring numbers over that way. Hopefully this helps anyone going through this, and my condolences to them as they do.

                                            [–]FloppyEel 11 points12 points  (1 child)

                                            When my grandma passed away, my parents tried to close to her bank account. The bank didn't believe she was dead and would only accept the original death certificate, which of course my parents weren't going to give up. They gave the bank copies of the certificate but they refused to accept those. After nothing worked, they both called the bank pretending to be my grandma and grandpa, and only then were they finally able to close the account

                                            [–]NoShitSherlock118 3 points4 points  (0 children)

                                            As someone who works in a bank, you need to bring in the original death certificate, not copies as it’s easy to forge a death certificate. There is a process to closing out a deceased person’s account.

                                            [–]achbob84 24 points25 points  (1 child)

                                            Sorry for your loss

                                            [–]Outside_Performer_66 5 points6 points  (1 child)

                                            It is crazy how much power the Head of Household has on a cell plan. The underlings can’t release their own phone numbers to get different plans unless the Head of Household releases them. Really not possible if the Head of Household is dead, incapacitated, or abusive.

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                                              [–]jmanly3BLACK 13 points14 points  (0 children)

                                              This is literally (and sadly) the only reason I even have a twitter account. I’ve used it maybe 2-3x solely to get companies to pay attention in cases like this. “Customer service” has been dead for years and it’s only getting worse.

                                              [–]KookyLocal6111[S] 196 points197 points  (10 children)

                                              Yeah used to that but I closed my account after it became X

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                                                [–]-SouthSideSuicide- 632 points633 points  (3 children)

                                                But they apologize on behalf!

                                                🤣🤬🤬🤬

                                                [–]jennnnej 28 points29 points  (2 children)

                                                “Found a more cheaper price.”

                                                [–]-SouthSideSuicide- 14 points15 points  (0 children)

                                                Years ago, I had a coworker that was dumb as shit.

                                                He used to say idiotic bs like "yahhh! That's more better!"

                                                Wanted to punch him in the throat 🤣

                                                Wtf is more better 🤬

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                                                  [–]ReleventReference 1138 points1139 points  (12 children)

                                                  This is what happens when you outsource customer service.

                                                  [–]TheActualDev 233 points234 points  (5 children)

                                                  But they saved money, so they’re not gonna change. ‘They’ being the top earners of BestBuy.

                                                  [–]Unconformed122 53 points54 points  (2 children)

                                                  The company culture tanked after Hubert Jolie left and Corie Barry took over.

                                                  [–]WeedstocksAlt 27 points28 points  (1 child)

                                                  This is my go-to example when talking about what a good CEO can actually do for a company.
                                                  The difference in pre-Hubert, his actual managed period and post-Hubert is crazy.

                                                  [–]Unconformed122 33 points34 points  (0 children)

                                                  I got hired about a year before he left. I got to see the rapid decline from removing bonuses for hourly employees all the way up to laying off 5,000 people after bragging about how they remained profitable during Covid. I was one of the 5,000.

                                                  But fuck em. I found a better job with a local small business who manufactures airplane panels and composites. And this company took $50,000 and divided it up amongst about 40-50 people as our Christmas bonus this year.

                                                  So in a way, I got the Hubert experience back ten fold.

                                                  [–]SamaireB 12 points13 points  (1 child)

                                                  Eh... They save little to nothing if they just did a full analysis of a) how many people they, on average, have to hire to run a basic established process and b) how the decline in quality leads to reduced efficiency for everyone

                                                  [–]TheActualDev 4 points5 points  (0 children)

                                                  But they don’t care about future efficiency, they care about profits right now in this quarter. They don’t give a single fuck if their customer is frustrated with their support system, you already bought the product, they don’t care what happens after they have your money.

                                                  [–]justsomedude579 43 points44 points  (0 children)

                                                  Yeah the broken English from someone who is supposed to be representing a big company like Best Buy drove me insane.

                                                  [–]PapaDoogins 41 points42 points  (0 children)

                                                  Saw the "kindly" and knew he was fucked.

                                                  [–]lookhereifyouredumb 14 points15 points  (1 child)

                                                  “ let me explain you with this”

                                                  [–]creamersrealm 6 points7 points  (1 child)

                                                  You can't talk to someone at a Best Buy store now, it's absolutely awful.

                                                  [–]keplantgirl 7 points8 points  (0 children)

                                                  That’s crazy. It should be illegal to sell products in a country but not offer customer service by representatives from said country.

                                                  There are different customs and laws and sometimes it feels like the CS rep doesn’t care at all. I always feel weird telling them that I can’t understand what they’re trying to say, but I can’t!

                                                  [–]TheAdsAreHere 1331 points1332 points  (39 children)

                                                  Get a new cs agent this person can't even type in proper English. Definitely either ask for a manager or escalate it

                                                  [–]pinkfluffypen 559 points560 points  (11 children)

                                                  Their English is variating

                                                  [–]Old-Reporter5440 121 points122 points  (5 children)

                                                  I guess OP just didn't kindly did the needful (iykyk)

                                                  [–]Spiritual_Pool_9367 59 points60 points  (3 children)

                                                  Greetings of the day! Let me explain you with this.

                                                  [–]jsat3474 15 points16 points  (0 children)

                                                  Wonderful salutations of the highest divination!

                                                  [–]moose1132 4 points5 points  (0 children)

                                                  I got that same exact line last week. 😂 If they're copying and pasting you would think it'd be a little better.

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                                                      [–][deleted] 183 points184 points  (0 children)

                                                      Yeah, they're in India. Better to speak to a person face to face and make it their problem.

                                                      [–]TheTurboDiesel 78 points79 points  (7 children)

                                                      I honestly thought it was a chatbot.

                                                      [–]Patello 122 points123 points  (0 children)

                                                      Chatbots don't use broken English.

                                                      [–]Leviathan2460 63 points64 points  (4 children)

                                                      He doesn't like to disappoint his customer..... Cringey comment for person to make

                                                      [–]TheShruteFarmsCEO 79 points80 points  (0 children)

                                                      They’re given these lines to parrot when delivering bad news, forgetting that it sounds completely inauthentic.

                                                      [–]WaitingOnPizza 35 points36 points  (0 children)

                                                      “Thank you so much for providing these details to me” It’s just an order nr. Calm down.

                                                      [–]TheTurboDiesel 16 points17 points  (0 children)

                                                      Right? Almost reads like terrible roleplay.

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                                                          [–]Neil_sm 2 points3 points  (0 children)

                                                          I liked the interaction on slide 10. I’d be tempted to ask them to say that again in English.

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                                                            [–]NorthernCobraChicken 411 points412 points  (7 children)

                                                            If I get someone with English this broken I will often just disconnect from chat and try again. I find that most of their farmed support staff will stick strictly to the rules without any sort of deviation even when confronted with hard evidence.

                                                            [–]SpecialEndeavor 101 points102 points  (2 children)

                                                            I sometimes have to do website support. I got a very angry call the other day because a customer wanted something changed, but the person he previously spoke to said they would look into it but never actually did it.

                                                            His request is technically against best practices, we’re supposed to recommend against it but we can still do it. The previous person he spoke to was from our India team. They just straight up didn’t do it. Didn’t make a ticket. Nothing. I did have record of their call though. It made him even more pissed when I was able to make the change for him right then and there, after he’d been waiting

                                                            [–]WonderfulShelter 30 points31 points  (0 children)

                                                            Yeah that's the toss up of customer service. One agent will fuck you over because they just give no fucks, the other will actually fix your shit right then and there and do what you needed them too.

                                                            Just total toss up.

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                                                              [–]cant_think_of_one_ 16 points17 points  (3 children)

                                                              I make them escalate it. If you just disconnect, it never gets highlighted to the management that they are wasting everyone's time by doing it wrong.

                                                              [–]WonderfulShelter 4 points5 points  (1 child)

                                                              Escalations are 99% bullshit, the supervisor your get can't do anything either.

                                                              [–]cant_think_of_one_ 3 points4 points  (0 children)

                                                              They sometimes fix the obviously unreasonable response of the first-lime person, and escalating it shows them that the first-lime person is doing it wrong, so hopefully improves things. If not, then you get confirmation that the chat people can't fix it, and how to complain to the higher authority.

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                                                                [–]Mr_krispi 221 points222 points  (0 children)

                                                                Next time just end the chat and start a new one.

                                                                [–]em-ay-tee 804 points805 points  (13 children)

                                                                Isn’t it fun talking to people who can barely understand English for customer service. Fuck these call centres that they export for cheap.

                                                                [–]whoamisb 155 points156 points  (0 children)

                                                                And they have no power, so it’s all just a facade!

                                                                [–]az226 101 points102 points  (1 child)

                                                                I apologize for this behalf.

                                                                [–]catupthetree23 35 points36 points  (0 children)

                                                                Kindly advice on this issue.

                                                                [–]NewToThis___ 12 points13 points  (1 child)

                                                                As someone who works in a call center for a bank, 100% fuck them! These overseas agents are just doing a job they were hired to do, but it’s absolutely irritating when they try to transfer someone and have no idea how to explain what the issue is or they spend 3 minutes saying something that only needed 30 seconds.

                                                                [–]NewCobbler6933 11 points12 points  (0 children)

                                                                types for 5 continuous minutes

                                                                Please to stay connected with me

                                                                [–]Impressive_Yellow537 10 points11 points  (0 children)

                                                                The worst is that these call centers hire the least helpful, least educated people available and don't train them at all.

                                                                Which is, of course, exactly what Best Buy wants.

                                                                [–]TheActualDev 72 points73 points  (4 children)

                                                                It ain’t the call center’s fault for being located in a country with likely no wage laws or worker rights, be mad at the top brass in Bestbuy for being greedy bastards that refuse to hire within the US because they wanna make more money.

                                                                Fuck bestbuy

                                                                [–]DannyDootch 47 points48 points  (1 child)

                                                                Also fuck the call centers. Not the employees who work there, but the higher ups that are getting rich off super cheap labor that isnt even quality services for the US because of the language barrier. Invest in paying your workers. Invest in teaching them languages.

                                                                [–]TheActualDev 2 points3 points  (0 children)

                                                                Used to work in three separate call centers in the us, I do agree with ‘fuck the management’ in those places lol

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                                                                    [–]Dreadcoat 141 points142 points  (6 children)

                                                                    As someone whose worked at the company a long time, just go into a store. Never use our online services. They where better like 4-5 years ago. Went extremely downhill with covid and with our new CEO.

                                                                    Youre just gambling with the online services these days. Which is no different than anyone elses, sadly.

                                                                    In the store theyll bend over backwards to help if you don't come in like an asshole about the situation. Its all under policy + its a chance for them to get a positive survey from you lol.

                                                                    [–]Devilalfi 11 points12 points  (2 children)

                                                                    Since you worked there for a long time, can I ask why the hell every best buy is practically empty anymore?

                                                                    The product stock at Best buy is absolutely ridiculous, I always run into the issue of only one or two best buys in the state or in the entire PNW has any in stock and this isn't niche products, it's popular name brand products one would absolutely reasonably expect all best buys to have in stock and it's not temporary, it's ALWAYS like this with best buy now. There is tons of open space in the store and all products (except for appliances) seem to be like this now from computers to TV's to phone accessories area that looks like a picked over chicken carcass. The SSD case is nearly always empty, the PC gaming peripheral aisle is nearly always empty except for a lot of Logitech garbage nobody wants of course even the display mice and keyboards a bunch of them are missing! It's getting really irritating honestly, it looks like best buy is going out of business is the message it sends.

                                                                    [–]captainmegabyte 10 points11 points  (0 children)

                                                                    Haven’t worked there in a couple years, but when I started (2017) they were shifting everything to the store pick up and ship to home model, so instead of each store having a huge inventory, all of the stores in a region (8-12 stores) pull the types of items you’re describing from centralized distribution centers.

                                                                    Now the stores only focus on high profit margin items like phone accessories, peripherals, and headphones. But their main purpose is to peddle credit card applications and subscription services. Like other department stores Best Buy is first and foremost a credit card company that happens to sell electronics.

                                                                    [–]ElBuzz089 2 points3 points  (0 children)

                                                                    Like what u/captainmegabyte said. I currently work at a retail location and there are periods where our shelves are emptier than they really should. With the whole shift to purchasing stuff online it’s not totally cost effective to be holding tons of product that isn’t selling like hot cakes. BestBuy would much rather sell you a membership - which I have my own feelings abt - as opposed to a phone, computer, etc. They also love it when you apply for the BBY Card. Citi bank gives them some money for every application — no idea where any of it goes, btw - and the more memberships and applications the better. If I recall correctly - mind you I don’t try super hard at my job - those are the metrics used to compare Best Buy’s within a district. So back to my original point is that Best Buy is a service company first and foremost. They just happen to sell electronics too

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                                                                      [–]PapaDil7 36 points37 points  (0 children)

                                                                      hit him with the “let me explain you with this” and I knew it wasn’t gonna go well

                                                                      [–]rhaegon98 117 points118 points  (10 children)

                                                                      This feels like talking to HP. I’ve been talking to them for more than a month now to get a refund and the only thing I get is talking to Indians who make empty promises. Nobody takes responsibility within big companies and they move their problem to customer support centers overseas.

                                                                      [–]rnagikarp 13 points14 points  (1 child)

                                                                      I used to work at the repair facility where all the units would go after you’ve waded through all the tech support and overseas people

                                                                      If a customer somehow got my number and I picked up, they were almost always immediately relieved to hear fluent english

                                                                      I used to think it was mildly racist how many of them would remark that, but considering how much difficulty customers have navigating support, I can understand why it’s so frustrating and so relieving to know someone is just gonna understand you and hear what you’re saying

                                                                      [–]Webbyx01 2 points3 points  (0 children)

                                                                      I really feel that having so many non-fluent overseas support people helps to strengthen harmful stereotypes.

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                                                                        [–]Ninjen333 29 points30 points  (0 children)

                                                                        I apologize for this on behalf

                                                                        [–]foundflame 79 points80 points  (16 children)

                                                                        JFC that agent has no business doing chats in a call center. He has absolutely atrocious communication skills, and clearly has no grasp of proper English syntax. Not a single sentence that last agent types made any real world sense. He’s either not being evaluated for quality, or the evaluator(s) are just as bad in that center. I would have demanded to speak to a supervisor (or at least a competent agent), and disconnected/reconnected if that didn’t happen (because this agent clearly had a great deal of trouble understanding OP).

                                                                        [–]SnowInTheCemetery 25 points26 points  (0 children)

                                                                        "I apologize for this on behalf." 💀

                                                                        [–]EightbitWally 23 points24 points  (1 child)

                                                                        Always request a case ID after they say they are doing a price match and have the transcript emailed to you when you close the chat window. You should get an email within a couple of hours showing the price match. If you do not get one within that time chat with them again as soon as possible. Yeah it sucks that you have to go through all of this you it to make sure they (or the AIs) are doing their job.

                                                                        [–]AudacityTheEditor 52 points53 points  (9 children)

                                                                        I had about three strokes attempting to read that mess.

                                                                        I hate chat based support... Let me email someone capable of helping me, or just give me a phone call.

                                                                        I'm 23 and would rather call support than use a chat...

                                                                        [–]Resident-Variation21 12 points13 points  (7 children)

                                                                        No man. Chat gives you a paper trail

                                                                        [–]heisenberglabslxb 14 points15 points  (2 children)

                                                                        The screenshots of the chat don't really give you an enforceable paper trail as they can easily be faked, and like in this case, the company can essentially just say "Well, we don't have a record of this chat conversation on our end so we don't consider this proof". You could theoretically also record phone calls, but I guess you're going to have a hard time proving that the person talking in the recording is actually one of their customer service reps.

                                                                        [–]crinkum_crankum 5 points6 points  (2 children)

                                                                        Which this guy had but did him no good whatsoever.

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                                                                            [–]dankestofdankcomment 40 points41 points  (0 children)

                                                                            I can hear their accent through their messages.

                                                                            [–]Autistic-Teddybear 15 points16 points  (0 children)

                                                                            Nah. Bye. Any official customer service that uses improper grammar..bye. Later.

                                                                            [–]csteezenuts 28 points29 points  (0 children)

                                                                            …”found more cheaper price…”

                                                                            Oof.

                                                                            [–]Paper900 35 points36 points  (2 children)

                                                                            Companies should be liable for this kinds of conversations, they are malicious on purpose. Jail for life.

                                                                            [–]Gnomorius 9 points10 points  (0 children)

                                                                            Straight to jail

                                                                            [–]PauI_MuadDib 2 points3 points  (0 children)

                                                                            That would require Congress caring about consumer rights.

                                                                            [–]MacerationMacy 48 points49 points  (1 child)

                                                                            Wow this is infuriating

                                                                            [–]MashedProstato 9 points10 points  (0 children)

                                                                            I swear that person typing is the same person that keeps calling to enroll me in a Medicare Advantage plan.

                                                                            [–]Altruistic_Room_5110 9 points10 points  (1 child)

                                                                            I have been to best buy a handful of times in the past few years, and it's always a waste of time. Luckily, i have a micro center.

                                                                            [–]AnnaBanana3468 8 points9 points  (0 children)

                                                                            Next time you ask for a supervisor or start a new chat. This customer service rep is useless.

                                                                            [–]7evenSlots 6 points7 points  (0 children)

                                                                            Why would you spend so much time typing this crap out? As soon as they say no, pick up the phone or go to the store. It’s much harder to say no in person and much harder to get a point across over text.

                                                                            Also, price matches on purchases already made are time sensitive so why wait 2 weeks for the 2nd contact?

                                                                            Either way, lesson learned hopefully.

                                                                            [–]knoxcitybusbays 14 points15 points  (1 child)

                                                                            Did anyone else read that in an Indian accent?

                                                                            [–]JiggyWivIt 6 points7 points  (0 children)

                                                                            Let me explain you with this

                                                                            [–]Shoddy-Ad8143 6 points7 points  (0 children)

                                                                            Infuriating.

                                                                            [–]ReaperSound 4 points5 points  (0 children)

                                                                            Let me explain you with this

                                                                            You not getting your money.

                                                                            [–][deleted]  (5 children)

                                                                            [deleted]

                                                                              [–]TheActualDev 7 points8 points  (0 children)

                                                                              Watch them suddenly find those account notes lol

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                                                                                [–]SquidVices 7 points8 points  (5 children)

                                                                                That person did not know how to converse…wtf

                                                                                [–]KookyLocal6111[S] 11 points12 points  (0 children)

                                                                                Definitely will do that, thanks

                                                                                [–]bignickydigger 6 points7 points  (0 children)

                                                                                I love the terrible grammar.

                                                                                [–]Rain_Zeros 4 points5 points  (3 children)

                                                                                This wreaks of outsourced tech support. Go to a store and never ever ever bother with 90% of companies stupid support program. They all have like 1/3rd of the information at best

                                                                                [–]snauserdog 5 points6 points  (0 children)

                                                                                Had a brand new TV from them that the screen cracked when I opened the box at home. Took it back and they said they wouldn't warranty it as I can't prove that I didn't break it. Spoke to 2 peoe on the phone who said they would warranty, went to the store and was told to leave as they wouldn't warranty. 

                                                                                Fuck best buy

                                                                                [–]horsy12 2 points3 points  (0 children)

                                                                                These fucking chat boxes suck. At multiple companies I’ve dealt w them and at the end I get infuriated so I call and they have it resolved in less than 5 minutes. Every time smh

                                                                                [–]Leviathan2460 2 points3 points  (0 children)

                                                                                Great service, wear you down until you think you're the crazy one. /s

                                                                                [–]Frequent_Ad_1136 2 points3 points  (0 children)

                                                                                Stopped ordering from Best Buy because whenever I would order something to be sent to the store or my house and I would be given a date. Then that date gets pushed back, and pushed back, and pushed back.

                                                                                [–]honeyb0518 2 points3 points  (0 children)

                                                                                Fuck Best Buy. They screwed me on something similar to this several years ago and the customer service rep was just as clueless as this one here. I would rather pay twice as much to someone else than spend another penny with them.

                                                                                [–]k6lui 2 points3 points  (0 children)

                                                                                I once had a item delivered by Amazon marketplace which was badly manufactured and Amazon told me that I'd be reimbursed and could discard the item. A few days later the seller cancelled the reimbursement and told me to ship the item back, Amazon told me that I'd have to send the item back in order to be reimbursed and lied to me that no one told me that it could be discarded. As per GDPR rules, I downloaded the full set of all data Amazon has of me and it included the chat conversation with the support agent, opened a third case and never got a response about this. As it was around 50 bucks I finally gave up on this because it was not worth my time.

                                                                                [–]I-LOG 2 points3 points  (0 children)

                                                                                This sucks but what the hell product at Best Buy has a price that varies day to day??? Are you buying stock from them?

                                                                                [–]fishinglife777 2 points3 points  (0 children)

                                                                                Report them to the Federal Trade Commission and the Attorney General in the state of business.

                                                                                FTC consumer complaint form

                                                                                [–]HiveFleetOuroboris 2 points3 points  (0 children)

                                                                                I am pretty much done with most purchases through bestbuy. A couple weeks ago, I purchased a download code in store only to find out they didn't activate it. I spent three days going between live chat, phone support, live chat, in person, phone, then email support. They gave me the run around at every possible turn until email support basically told me to fuck off. Finally, I just went to nintendo and explained the situation with my proof of purchase and they generated a code for me, but it should never have been that difficult to begin with.

                                                                                [–]BoatieMcBoatie 2 points3 points  (0 children)

                                                                                Should have just returned and bought at the new price.

                                                                                [–]SteelBrightblade1 2 points3 points  (0 children)

                                                                                We can not take your proof as umm proof

                                                                                [–]kbeeks 2 points3 points  (0 children)

                                                                                I ran into issues with Best Buy recently too - i ordered a product and after several weeks i realized it hadn’t shipped or changed status. I checked with their support to try to order another version , which was in stock at my local store. They told me that i could go to the store and pick that up. When i tried to - they had “no record” of that and i couldn’t take it home.

                                                                                So I started another chat , was told that they “found” a product at another store and would have it shipped. Another week later it hadn’t shipped or changed status, so i followed up. They told me that the product was in transit - i asked why it hadn’t changed status, why i didn’t get an email or tracking info. They just told me to trust them it was on the way, and that they “show in transit, to be delivered on X date”.

                                                                                The day of the “delivery” I still hadn’t gotten any information, tracking, updates , etc. i contacted their support again - and they told me the product was being shipped from Chicago, 700 miles from my home. I asked for the current status, they couldn’t give it, i asked for tracking info - they couldn’t give it. I asked for them to refund me , because it had been almost 6 weeks at this point - they said they’d process it immediately.

                                                                                They lied the whole time.

                                                                                Several days later i got an automated message from Best Buy saying that due to the product not being delivered by the cutoff date i was being refunded.

                                                                                Never ordering anything from them again.

                                                                                [–]The-Friendly-Autist 2 points3 points  (0 children)

                                                                                Is this person fucking stupid or intentionally giving you the run around??

                                                                                [–]njdevils101 2 points3 points  (0 children)

                                                                                The guy from Best Buy sounds like the Nigerian prince I'm helping get money out of the country.

                                                                                [–]Top_Camera383 2 points3 points  (0 children)

                                                                                Yeah talk to a mgr that’s bs

                                                                                [–]angrycrouton666 4 points5 points  (0 children)

                                                                                Best Buy is the scammiest company ever. I worked in a call center doing customer service for them for years and some of the shit I saw them do to customers is absolutely unreal. I refuse to shop there.

                                                                                [–]ChampionHumble 1 point2 points  (0 children)

                                                                                Best Buy has had dogshit service for the last decade and that’s why they’ll go under (amount other reasons)

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