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r/Starlink_Support

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Starlink Router Ping Drop rate 100% Cable Ping Drop Rate up to 60% Starlink Router Ping Drop rate 100% Cable Ping Drop Rate up to 60%

Hi there,

Starlink Support is useless so I figured I'd try here.

Recently re-setup my Starlink from storage, and had it setup on the ground for a few days, and worked like a dream. Had it setup on my roof, and it worked for a day, and then suddenly, started cycling offline & online every couple of seconds.

The router in statistics is showing 20-25% ping success, whilst the Starlink unit is showing 96%+, as well as the Ping Drop Rate for the Router being 100% in the debug data, and 20-60% for the cable.

What I'm hoping to figure out, is if its likely the cable that's died, or if its the router.

I've got a Gen 2 Router, with an ethernet adapter, and the standard dish.

I've tried removing the ethernet adapter, checked it was plugged into the router & the dish properly, factory reset, all with no luck.

Any advice would be much appreciated