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Welcome to r/Coinbase! | Help: help.coinbase.com | As a reminder, our only official Coinbase Support presence on Reddit is u/coinbasesupport.
u/coinbasesupport
MOD •

Welcome to r/Coinbase!

Thank you for being a Coinbase customer and welcome to r/Coinbase. We're excited that you've joined us on our mission to create an open financial system for the world! We encourage all current or prospective Coinbase customers to understand the risks of digital currency and invest responsibly.

Contacting Coinbase

At this time moderators can only offer limited account support through Reddit. As always we recommend submitting an email case for account assistance.

If posting for assistance please provide your case number in your post. Moderators will only respond to PMs that have been requested in a post, and unsolicited DMs to individual moderators and chat requests will not receive a response. We will also never initiate contact with you over chat/DM.

If things don't work as expected, you require assistance, or have a question:

Security

Please take your own privacy and security into consideration when posting on public forums. Posting information publicly may be identifiable and can attract scammers or lead to identity theft. For any account-specific inquiries, please contact us directly.

As a reminder, our only official Reddit presence are the moderators of this subreddit, and we will not initiate contact with you via chat/DM. If anyone does reach out to you in this way claiming to be Coinbase Support, they are not affiliated with us and should be reported to the mod team immediately.

For some further details on making your account more secure, please refer to this Help Article: How can I make my account more secure?

Subreddit Rules

Some types of content are not acceptable and will be removed:

  • Impersonation of any Coinbase employee or Coinbase service.

  • Earn links should only be posted to the sticky thread. Any other posts will be removed.

  • Publishing personal information about anyone (e.g. "doxxing")

  • Posting personally identifiable information about yourself (e.g. email address, full name, phone number, SSN, etc.)

  • Posting the name and contact details of any individual associated with Coinbase or one of its partners

  • Asking people to provide personal information to a third party

  • Phishing and scam attempts

  • False or inaccurate information about any Coinbase materials (e.g. fake screenshots, false phone numbers for Coinbase support, etc.)

  • Abuse of community members or Coinbase staff

  • Profanity/Cursing in your post title, link, polls, media, etc.

  • Advertising or spam (no shilling for other services, ICOs, etc.—constructive discussion is allowed)

  • Speculation on which assets Coinbase will add in the future

  • Duplicate posts about your issue - please keep it to one!

  • Asking for upvotes/RTs (e.g. upvote if x, upvote for visibility)

Experiencing high Reddit support volume, response times may be delayed
u/coinbasesupport
MOD •
Support Scams are getting Really Good (Step by Step)
u/SupperTime
• Support Scams are getting Really Good (Step by Step)
Discussion

Essentially here are the steps they did to try to social engineer scam you.

  1. You get a robo call stating that you may have been hacked in coinbase. Press 1 to speak to support, otherwise hang up.

  2. Press 1. Someone calls you back. He sounds calm and collected and sounds professional, versus the typical Indian scammer.

  3. He states that someone tried to change your email address to XYZ. Is this you? Your account may have been hacked.

  4. How was it possible since I have 2FA? He claims that Turbo Tax was hacked and a way to provide access to your account. He sends an email (from help@coinbase) stating that Turbotax has been removed from your account.

  5. If you ask for an email authentication, he will send you an email from "help@coinbase" to authorize himself. This is a fake spoof email.

  6. He will send you an email stating you must reset your password from "defend-cbwallet.com". This URL can change. It goes to a Coinbase portal to change your password, it looks legit. It does not ask for the existing password.

  7. The website then provides a keypass for a new wallet. He will as you to copy it. Ask you to download Coinbase wallet and create a new wallet. Otherwise your account will be locked indefinitely.

  8. Once you make the account, he will ask you to LINK IT TO COINBASE. Big redflag here.

After that they steal your coins.

BEWARE. While the steps seem very obvious, the way they talk you through it is very convincing.