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[–]Vitroswhyuask 6047 points6048 points  (929 children)

I kind of wonder if those stores will just put up a window. Ask for your order and someone will fetch it for you. I seem to remember thats how old grocery stores were before the advent of the shopping cart

[–]davisyoung 1137 points1138 points  (280 children)

That was the basis for all stores until the advent of the “cash and carry” model. Service Merchandise in the ‘80s had a catalog-based shopping system inside a retail store. You’d fill out a form and a worker picked out the stock from the warehouse in the back. There would be no stock in the showroom, just display models.

Something like this might work today, especially in urban areas. Smart phones with apps and qr readers would make the ordering quick while delivery would eliminate the need to wait while the stock is picked. For businesses shrinkage would be virtually eliminated, packaging can be simplified since shoplifting doesn’t have to be accounted for, and labor for stocking shelves can be greatly reduced.

[–]monstercoo 652 points653 points  (125 children)

I haven’t thought about a Service Merchandise for awhile. I remember the big conveyor belts where your items would come out from the back.

I miss the ticketing system that Toy R Us used for expensive items, like video games. You grabbed a ticket and brought it to a cashier or designated representative. It was actually much more convenient than having to find a store representative to get an item out from behind glass, like most stores do today.

[–]Cforq 318 points319 points  (28 children)

You grabbed a ticket and brought it to a cashier or designated representative.

Costco still does this for things like game consoles, iPhones, laptops, and other smallish items with high prices. They keep them locked up at the front of the store near the checkout. You grab a cardboard placard they scan at the checkout.

[–]ButterflyAttack 98 points99 points  (16 children)

In the UK, Argos has a similar model. Their shops are basically a warehouse with staff out front who bring your items to you. You pay and take a ticket to the collection desk. Seems to work pretty well. I don't know why more shops don't do this as it seems like it would pretty much eliminate shoplifting.

[–]aeonstorn 144 points145 points  (7 children)

Giving a person a basket to fill leads to higher cart value out the door. Stores need you to impulse buy. Walmart spends so much on marketing, trying to get more cheap shit into the hands of those who don’t need it

[–]turtley_different 17 points18 points  (0 children)

This is correct.

Combination of impulsing buying items that would not otherwise have been purchased, upselling within a category (buying better/larger versions of the original item), and being tempted to store-brand versions with better margins for the retailer.

[–]kitty_cat_MEOW 47 points48 points  (0 children)

They still do that at Harbor Freight for big items. I appreciate that I don't have to lug a bandsaw around the store with me.

[–]PutinRiding 92 points93 points  (22 children)

There was a store in the 80s called B.E.S.T. that had displays of items and you took the tag to the cashier and your item came down a conveyor belt. It was a cool concept.

[–]Accmonster1 114 points115 points  (36 children)

I miss toys r us :(

[–]KeyStoneLighter 28 points29 points  (3 children)

I spent so much time getting on the toilet as a kid perusing the Brand Names catalog.

[–]Human-go-boom 282 points283 points  (69 children)

I saw it in action on Doctor Quinn Medicine Woman.

[–]lilbithippie 206 points207 points  (43 children)

Piggly wiggly was the first to let you shop for yourself in 1916. Before that you had to go to the store with a list and wait for the guy to get your shit. Also a lot of people didn't like it because they paid the same to do the grocers job. A lot like how people use self check out now

[–]mattman0000 89 points90 points  (39 children)

At this point, I am bummed when self checkout isn’t an option. I went to a major department store the other day, like one that had two floors. They had three employees working and two registers.

[–]Elite_Club 194 points195 points  (39 children)

Barcode scanning is probably the most important innovation that brought grocery shopping from being something someone did for you into self selection.

[–]Miguel-odon 276 points277 points  (32 children)

Branding. Used to be, you told the grocer what you wanted, he measured it out and rang you up. He had 1 type of coffee, 1 type of dried beans, etc.

With the popularization of canned goods, brands would differentiate to try to gain a competitive advantage, and stores would carry more than 1 type of the same item. It was no longer practical to have the grocer hand you everything, so the canned goods with different labeling were put out for the customer to choose between.

[–][deleted] 98 points99 points  (5 children)

Someone got wise and came up with shipping carts so people would buy more than an arm full of goods.

[–]prplecat 47 points48 points  (3 children)

The first "modern supermarket" was Piggly Wiggly in Memphis. It was a huge innovation.

[–]particle409 20 points21 points  (2 children)

From the same guy who invented the grocery cart.

https://youtu.be/ZuI5cnbLrns

[–]prplecat 24 points25 points  (0 children)

Well, you can't have a proper supermarket without carts, can you?

Memphis has a re-creation of the first store as a museum display. It's actually pretty cool. I think that it's in the Pink Palace now.

[–]xhaltdestroy 74 points75 points  (7 children)

This is how the store I shop at works. It’s very much and old-time grocers model where you bring your list and the owner collects your goods.

It’s purpose is as a zero-waste (ie bring your own recycled containers) shop, but I go just as much for the products supplied by local farmers and the enjoyment of the process. The bread shows up at 11:00, from a local woman’s home bakery, the eggs are from folks with gluts. It’s a special place.

[–]Orleanian 49 points50 points  (1 child)

This was the way it was for my father's little country home out in Ireland. The grocer was a neighbor. You'd roll up and tell him what you're looking for and he's go grab it from his storehouse while you had a cup.

[–]Innit4tech 289 points290 points  (12 children)

and here I am paying for things like some kind of sucker.

[–]JimmiBond 90 points91 points  (1 child)

And working for the money to do that

[–]Polite_farting 13 points14 points  (3 children)

Sometimes i feel like being a morally good person doesn’t really give you advantages in life as opposed to being a shithead.

[–]poopmast 154 points155 points  (11 children)

I was at my local walgreens, with my son, and he was looking at the diecast cars by the register. This other mom was like excuse me, and told her child to grab whatever he wanted and get out of here. The kid literally grabbed 8 diecast cars and walked out the door, and the mom had a whole bunch of random things like mouthwash, and toilet paper and walked out the door without paying. I guess they have a no chase policy.

[–]shady_driver 50 points51 points  (2 children)

a lot of stores in the US have no chase policies because the stores all have insurance to cover loss costs. Most stores will fire you for chasing people because now you've made yourself a liability if you get hurt. There are stores like best buy and home depot that will hire loss prevention staff that are dressed indifferent attire and watch the cameras and they can try and prevent people from leaving with something before they get to the door. I've seen this happening a few times. Once they're out the door , however, most stores encourage them to let them go. File a report and consider it a loss to write off.

[–]the_catshark 55 points56 points  (3 children)

Literally every major retail company has a no chase and no confrontation policy. And you better not one even getting paid $30 an hour is going to confront literally anyone about theft in a Walgreens.

[–]ant9n 17 points18 points  (0 children)

It's one thing to be a lowlife thieving scum, but teaching children their scumbag ways is one of the lowest forms of subhuman behavior.

[–]Pile_of_Walthers 59 points60 points  (0 children)

If I was working at Walgreens at the wages they're paying, I would have a no chase because IDGAF policy, too.

[–][deleted] 4413 points4414 points  (444 children)

To be very clear, these are not single moms stealing bread to feed their families.

These are VERY organized groups that rob stores in bulk, and then sell the no-cost goods at slightly discounted prices online (including on Amazon).

[–]reallygoodbee 1031 points1032 points  (58 children)

I did a very short stint working at Wal-mart. They had some guy filling carts and leaving them around the store. They caught him trying to go out the back with the carts. He had a van and help all ready to go outside, too.

They told me it was over $11,000 worth of stuff.

[–]diffcalculus 789 points790 points  (42 children)

Did they get the 2 GeForce RTX cards back from him?

[–]7AndOneHalf 144 points145 points  (21 children)

It's crazy how the 2060 I have has doubled in price two years after I bought it.

[–]DITCHWORK 413 points414 points  (26 children)

Suddenly the dude I saw with a cart of Jergen’s yelling “yo I got Jergen’s, Jergen’s everybody!” in lower Manhattan makes sense now. I know it’s not SF, but also maybe he was just a crackhead.

[–]resistible 450 points451 points  (23 children)

I caught shoplifters for a little over 13 years. You kinda need to change your perspective when it comes to street value. People that are stealing to sell the stuff are stealing and selling what has value in their community. Laundry detergent is a big one because you can go to a laundromat and sell it there. So Jergen's absolutely makes sense and was probably a profitable theft for that guy, and I doubt he picked it at random. There was a story about a wooden bicycle that cost a whole bunch of money, and people were saying crackheads would steal that bike real quick... but they wouldn't get any more money for that bike than a regular bike BUT the bike is so unique that it attracts a lot of unwanted attention. So a crackhead wouldn't be able to sell the bike, and the bike is more risk than reward. They're looking for something they can sell easily. I caught a crackhead that stole a pair of $250 sunglasses and he was trying to sell it the moment he walked out of the store -- for $10. I was coming up behind him to apprehend him and heard him say it.

All those security guys who just watch minorities are bad at their jobs. You watch specific merchandise, not items. That merchandise changes from store to store, and sometimes from brand to brand.

[–]GSDMamaK 206 points207 points  (11 children)

Our asset protection guys would call detergent “liquid gold”.

[–]Butterscotchtamarind 179 points180 points  (8 children)

I see a lot of people on Facebook marketplace selling bundles of detergent, women's razors, baby formula, shampoo, etc. At first I thought they were just extreme counponers, but I guess it's these people.

[–]Praise-Buddallah 86 points87 points  (2 children)

It's probably a little of both. Places like dollar general are a gold mine for extreme couponing. When I use to run one my Saturday mornings we're typically filled with a few of them coming in. When I use to run a Walgreens we had a couple people that would come in steal, and clear out the body wash and run out the door, air fresheners too

[–]Butterscotchtamarind 14 points15 points  (0 children)

Thank you. It's good to know that not all of them are stealing.

[–]twinsea 1105 points1106 points  (185 children)

Kind of shoots down the they have insurance defense as well. One store closed in 2020 after losing $1000 a day in shoplifting. Premiums for that must be through the roof if it's even insurable.

[–]sdforbda 228 points229 points  (10 children)

Anybody who claims insurance will pay out on all that theft has never worked retail management.

[–]Always_Confused4 51 points52 points  (1 child)

Yeah, our insurance company pays out little to nothing on merchandise loss. It’s really only there to help with damages to property.

[–]RedRapunzal 54 points55 points  (2 children)

Also it's not a victimless crime. Those employees may have just lost their jobs. Some may be able to go to another store, but some may have transportation issues.

[–]lafolieisgood 207 points208 points  (4 children)

The “they have insurance” defense was always stupid to begin with.

[–]PartybusDee 377 points378 points  (29 children)

Insurance companies in full fuck you mode these days too

[–]acmemetalworks 118 points119 points  (11 children)

Insurance companies aren't in business to lose money either.

[–]Merppity 105 points106 points  (8 children)

Do people think insurance companies are in the emergency charity business or something? If your store is consistently losing inventory, why the fuck would anyone ever insure that?

[–]gordo65 859 points860 points  (75 children)

Shoplifting isn't covered by insurance. That's just a rationalization that thieves make so they won't feel bad about ripping off a small business owner or franchisee.

Imagine having to pay a deductible for each individual claim, or having an insurance company wade through all of your inventory records to track thefts that may not even be detected for a week or more.

[–]Infini-tea 201 points202 points  (6 children)

It’s not covered by insurance, but most major retail chains do factor it into their budget. It makes sense to close a store if for some reason it passes the budgeted amount repeatedly.

[–]kiklion 36 points37 points  (2 children)

I don’t see how it makes sense to have insurance for shoplifting.

Insurance always costs more than it pays out, or they run out of business. So insurance makes sense for big, infrequently sold items. A car dealership may want insurance to protect them from losing 300,000 in a single night. Or for ‘events’ like a million dollar giveaway contest if they shoot a basket from the middle line.

[–]GranularGray 148 points149 points  (24 children)

At the store I used to work at, one of the items they would target was baby formula so they could then mix it with either flour or sugar and then they would fill up several empty containers with the formula/flour mixture and sell it at a slightly cheaper price to mothers that couldn't afford the retail price.

[–]restlesslegs21 93 points94 points  (0 children)

Omg those poor babies. That's really fucked up

[–][deleted] 56 points57 points  (8 children)

W.T.F!

Granted formula is damn near liquid gold with how much you seem to spend on it but it is crucial that babies are getting the right amount of formula and water. That’s not just thievery it’s potentially murder.

[–]Azudekai 22 points23 points  (0 children)

I get the feeling they aren't bothered by that.

[–]herrcollin 264 points265 points  (29 children)

I don't know if it's just the thing lately, or if something set it off, but retail fraud had been alllll over.

We don't take $100's at our store anymore because the area has been suuuper bad for counterfeits. I don't mean they've popped in here and there. I mean I've been told in the last (fiscal) year our district (about 11 stores) has taken over 7 grand in fake bills.

It's pretty easily figured by now it's not just some guys making $100's but people specifically targeting our stores; probably because of enough ex/current employees are helping them. They know how we work.

On top of that since so many people are quitting/not giving a fuck: regular theft is off the charts. Both from employees and walk in customers.

It's going to shit folks, yet we keep getting told how much "we're appreciated" by the same people who pretend they don't understand how the "supply" is messed up so bad NOW. Did you ever know to begin with?

Can't even begin to explain how many empty, pilfered packages of - well - everything I find stuffed on any shelf here, there, wherever.

I throw away baskets full of food because people mindlessly leave frozen shit on shelves. This has become daily.

I repeat - DAILY

I'm done fucking pretending y'all ain't out for yourselves.

[–]Dreggan 73 points74 points  (7 children)

I actually had someone try to give me counterfeit 5s and 1s this week. When we turned him away, he just took his shit and walked out without paying anyways.

[–][deleted] 212 points213 points  (36 children)

Or, ya know blatantly on blankets in the mission

[–]crackedgear 28 points29 points  (2 children)

What really gets me are the blankets that will have like a USB cord, a coffee mug, and a tire pressure gauge. That right there is the value of someone’s broken car window.

[–]young_macciato 55 points56 points  (21 children)

I’m all for owning your own business selling on the street or whatever but that’s just crazy. I have to walk by that crowded mess every day.

[–]captain_oats19 1732 points1733 points  (168 children)

I was just there for work, went to a Walgreens at around 11pm to grab some snacks. 3 children walked in (probably 10-12 years old), cussed out the security guard, walked through the aisles grabbing food and drinks and then walked out. Totally nuts.

[–]seekingbeta 628 points629 points  (55 children)

I saw a clerk chase a guy stealing stuff out of the store and the guy turned around and slapped the clerk as hard as he could in the face. It was pretty sad. It looked like it hurt and the clerk was stunned.

[–]ButterflyAttack 719 points720 points  (44 children)

This is why most stores tell their staff to just let it happen. They don't want to be on the hook if one of their employees is seriously hurt or killed. And TBH it's a bit stupid to risk your life for a big corporation that doesn't give a fuck about you and won't notice the loss. Problem is, letting it happen just encourages it.

[–]TucuReborn 74 points75 points  (10 children)

AT my workplace we firmly ask them to return what they ar taking, but we do not under any circumstance escalate further. They just get banned afterwards, and if they come back teh cops get quickly called.

[–]seekingbeta 95 points96 points  (10 children)

Yeah, agreed. In this case, I think it was actually the manager and he was filming the shoplifter or something like that. I don’t think he was really physically intervening.

[–]earlofhoundstooth 35 points36 points  (0 children)

Obviously, they're noticing the loss if stores are closing.

[–]Sanious 83 points84 points  (8 children)

I quit working at a CVS in part because of how much theft happened. It was a new store that I transferred to to help open. Day one we were hit pretty significantly. For a while I stopped people if I saw them, but then I gave up when I realized no one cared. Company never sent security, Cops never came even when the theft was over $500. I lasted about a year or more, and just got exhausted and frustrated from it.

[–]ShakeMyHeadSadly 1437 points1438 points  (230 children)

"We can't continue to let these anchor institutions close that so many people rely on."

And you can't let these organized theft rings run rampant, either. As far as I can tell, there has been no legitimate response to any of this to date. I don't blame them for closing these stores.

[–]phoenixmatrix 1274 points1275 points  (174 children)

"It's just property crime! Prosecuting them does more harm than good!"

I'm fairly left leaning but that stuff bamboozles me. Yes, when you're prosecuting property crime hardcore, the only people who will do it are desperate folks who probably need help. But when you kind of just let it happen, opportunists will move in. The goal to use alternative to tossing people in jail to reduce crime is a noble one, but it kind of...has to happen. You can't just stop prosecuting property crimes but not replace it with anything else.

NYC looks like it's feeling the heat from that, too.

[–]MaestroPendejo 755 points756 points  (29 children)

I grew up with criminals.

If you let criminals do crime, guess what? They do more fucking crime. Who'd have thought that having no consequences to actions would turn out poorly?

[–]tres_chill 135 points136 points  (5 children)

Yes, they will do as much crime as they can get away with.

[–]tres_chill 204 points205 points  (65 children)

Yeah, this trend with progressive DAs and mayors is somewhat baffling to me. I simply cannot figure out why they are behind dropping all the smaller crimes. It's not that complex to connect the dots to the final consequences: innocent store owners (and in many cases local, minorities) are hurt, and then pull out, and then the neighborhoods are underserved, and one way or another their cost of living goes up.

[–]DennisMoves 819 points820 points  (107 children)

The Service Merchandise model for physical stores is coming back. these guys were way ahead of their time. https://en.wikipedia.org/wiki/Service_Merchandise

[–]lolbojack 226 points227 points  (6 children)

Those gift certificates from Wheel of Fortune will come in handy. Porcelain dalmatians for all!

[–]beefwich 987 points988 points  (52 children)

This was my experience both times I went to Service Merchandise.

  1. Go to cashier with catalogue
  2. Give cashier the item number you want
  3. Pay
  4. Wait around for 30 fucking minutes while the stockroom people to do their thing
  5. Stockroom guy comes out, tells you there was an inventory error and they don’t have the item— but they should get another shipment in a couple weeks
  6. Wait another 10-15 minutes for a manager to come to the register and refund your money
  7. Manager tries to talk you into a raincheck for the item
  8. Say no
  9. Manager tries to sweeten the deal with a $5 gift card
  10. Say no
  11. Go to Best Buy/Circuit City, take the item you want off the shelf, walk it to the register, pay and leave like you should’ve done in the first place

[–]ArchiveSQ 27 points28 points  (0 children)

That was my experience there too. I dreaded going there. Once my mom took me to a Service Merchandise to buy a video game for PS1 as a congrats for some good grade I got or something. We stopped there cos it was right by the house and she was in a hurry. I grabbed the slip for my game and 10 minutes later they were like "Oh sorry, we're out. But we have [completely different unrelated game] if you want that!" - we left. I mean I got the game at Best Buy later but shopping there was always a buzzkill.

[–]guyblade 333 points334 points  (36 children)

This seems like a "the problem is the implementation, not the idea" sort of complaint. Modern, computerized inventory management--with robots to do most of the picking--seems like it would be way less likely to run into that problem.

Though I suppose things like the Amazon hub locker are just that business model but with separation between the "show room", "warehouse", and "delivery location".

[–]Sir_Silly_Sloth 187 points188 points  (25 children)

In theory, this is true—Advents in technology since 2002 should mean that inventory is correctly calculated. But I’ve done an inventory check on Walgreens and CVS’ websites, and shown up at the store just to be told that the inventory count was wrong and they don’t have my item. In 2021. Like, last week.

[–]guyblade 102 points103 points  (8 children)

So, a place like Walgreens or CVS has a large fraction of their inventory out front where it is being moved around and shuffled in real-time by shoppers and stockers. Even if it wasn't outright stolen, it might haven been picked up and then set down somewhere else by a shopper who changed their mind or been accidentally pushed behind the shelf or even have been put into a shopping cart for someone to buy in the time that it took you to get to the store.

A "Service Merchandise" model would keep most of the inventory under higher control since it would just be in a bunch of tubs in a back room. There's certainly still the potential for things to get misplaced, but it seems like it would be substantially lower.

[–]USA_A-OK 33 points34 points  (3 children)

BEST was the one I remembered from my childhood.

Argos is a big chain in the UK that do the same

[–]culb77 89 points90 points  (3 children)

I remember the conveyor belts bringing out our goods as a kids. Ah, the days.

[–]bionica1 38 points39 points  (0 children)

The conveyor belt, the little yellow pencils! Gosh the wave of nostalgia! My Grandma would let me do the writing of on the carbon paper sometimes. I felt like such a boss.

[–]yesTHATvelociraptor 29 points30 points  (2 children)

I don’t remember my Service Merchandise experience being like that at all. Then again this was like 1992 and I was 10. My parents took me there and bought me Ninja Turtle toys and I think that’s where I got my Sega Genesis from too.

[–]Captain_Hampockets 2581 points2582 points  (485 children)

I moved from SF about 7 years ago, after 17 years there.

FINALLY

I am shocked that it took so long. Even 10 years ago, you'd see people go into the Walgreens at either 16th or 24th and Mission Bart, or the Van Ness / Market / Mission one (whatever the address, you know the one), and see people just fucking empty shelves into their bags and dip. No fucking consequences. It's MUCH worse now, apparently.

[–]creamonyourcrop 170 points171 points  (3 children)

I saw it happen at a Gap in SF in 1986 or so. About 7 or 8 people just grabbed stacks of clothes and walked out, and one burly dude that could plausibly claim he wasn't with them near the door, but left right after without buying anything. Very surreal.

[–]stargate-command 67 points68 points  (1 child)

I worked retail for like a decade in the 90’s, in NY (different stores). This was a common event. Weekly we would see people come and grab tables full of merch. They had a system where other people would return the stuff for store credit. We knew them. We knew what they were doing. Managers knew them by name. Nothing we could do.

What I’m saying is, this is nothing new.

[–]enkae7317 88 points89 points  (10 children)

We're starting to see this in Sacramento regions even in the nicer neighborhoods. I was at a walgreens the other day and a little kid that couldn't have been 12 literally grabbed a basket, filled it with candy and random other stuff, and just took off.

Zero consequences. People don't care anymore. The cashier could only scream at the kid but what's that going to do?

[–]GreyBoyTigger 47 points48 points  (1 child)

It’s ludicrous now. Even Target is getting hit all the time, and they decided to close at 6pm to combat it. The drugstores on Polk from Nob Hill to the loin are always half empty and lots are closing. The biggest issue is how the elderly will get their medication. But something something “human rights” where thieves know they’ll never be arrested or prosecuted. I love SF but god damn it’s run by malicious idiots now

[–]Prosthemadera 332 points333 points  (57 children)

San Francisco Board of Supervisor Ahsha Safai of District 11 said he was “devastated” by the loss of the store on Mission Street on Twitter, writing “I am completely devastated by this news - this Walgreens is less than a mile from seven schools and has been a staple for seniors, families and children for decades. This closure will significantly impact this community.”

Very concerning that this one store was so important and that a whole community was so dependent on it.

[–]metalfabman 315 points316 points  (5 children)

And apparently not important enough to do something about the thievery

[–]pilesofcleanlaundry 61 points62 points  (5 children)

And San Francisco officials are blaming the company. It sounds like their plan for a response is to try to outlaw stores closing.

[–]BalthazarShenanigans 411 points412 points  (56 children)

I knew two women that did this. They were fast, accurate, and without remorse. Its not regular shoplifting. They had maps and plans for a three state area. Figured Walgreens would've caught on by now.

[–]Mezmorizor 184 points185 points  (34 children)

If Walgreens policy is anything like Lowes policy, there's really not anything that can be done but hope there is a police officer close enough to arrest someone that is a known serial shoplifter before they leave. Impulse shoplifters can be spooked. Professionals know that there really isn't anything that can be done to somebody who goes immediately to a high priced item, takes as many as they can fit into a cart, and then leaves.

[–]wallweasels 178 points179 points  (29 children)

This is because people think crime is really reliably investigated and stopped. It's...really not.
Every person thinks a crime they see needs to have its own CSI team to come in, run DNA samples on everything and solve the case with facial recognition from the reflection of the hubcap outside.
But this just is not a reality of policing and it never has been. The vast majority end results of theft reports is "we'll put it on a notepad and it never gets seen again."
Literally anyone who has had shit taken from their car, house, etc, knows this. Know what a police report is good for? The resulting insurance claim. Not the remote possibility of them getting your stuff back.

Turns out crime is very complicated and actually stopping crime by solving cases and arresting people is extremely hard. Most crime prevention is someone just being on the scene or flukes that give major breaks. But it really is not feasible to have officers just standing around as sentries either.
Making examples of a few cases you do catch doesn't really deter crime as well.

[–]BalthazarShenanigans 42 points43 points  (2 children)

They both went to prison, but it took a long time. They were hitting Walmart hard too.

[–]noflames 54 points55 points  (6 children)

Brother was in loss prevention around 20 years ago.

The experienced LP agents were on a first name basis with the shoplifters. They could spot inexperienced shoplifters easily but new, experienced ones were hard.

Most places didn't care at all about someone stealing $20 worth of stuff because you had the pros who would steal thousands if you had your back turned for 5 minutes

[–]lqxpl 417 points418 points  (65 children)

Many years ago in San Antonio, a grocer closed a bunch of locations that were being stolen from regularly. There was an outcry about the store closing down the locations in poorer neighborhoods, so the grocer just packed up all of its stores and left.

That was in Texas. I can't imagine what kind of shitstorm blowback Walgreens is going to get over doing this in California.

[–]ExPatWharfRat 377 points378 points  (54 children)

I gotta wonder what sort of blowback would be possible over this. It's the direct result of the decriminalization of retail theft under $500 and the fact that Copa aren't even called when this happens. They murdered the stores and now they're gonna cry that they're gone? Nah.

[–]Anne_Nonymous789 477 points478 points  (54 children)

That’s why you can’t have nice things.

[–]god_im_bored 467 points468 points  (40 children)

Effectively decriminalizes shoplifting → people decide to shoplift more because there is barely any consequence

A rather obvious case of cause and effect. I always saw these types of decriminalization steps as part of a movement towards legalization, so this really makes no sense. No ones going to make shoplifting legal, so what’s the point?

[–]Myfourcats1 546 points547 points  (93 children)

This is how you end up living in a food desert and a pharmacy desert.

[–]Firm_as_red_clay 152 points153 points  (11 children)

Same shit in Memphis, they have to eat from bodegas and fast food because every time a larger retailer comes into certain areas they steal all they can until it isn’t worth it for that store to even be open.

[–]Phokus1983 23 points24 points  (10 children)

I'm surprised Bodegas don't have this issue

[–]Sea2Chi 98 points99 points  (6 children)

Bodegas tend to be staffed by people who don't have the "Just let them leave" orders from management.

Walgreens might have worries about their employee yelling at a serial shoplifter to get the fuck out and threatening them with a bat, but the little corner shop where the clerk is also the owner and they depend on that income to survive is not going to fuck around.

[–]baldude69 61 points62 points  (5 children)

The Bodega by my old place in Kensington Philadelphia had a clerk who would place his glock on the counter if someone he didn’t like the look of came into the store. He had a sign out front that said “no junkies allowed!”

[–]BAMFC1977 12 points13 points  (1 child)

I lived in San Francisco for many years, moved away early this year.

The approach that the bodegas adopted, particularly in the grittier neighborhoods (such as the Mission) and when police stopped responding, was the "gun and crowbar" method. Law-abiding residents were rendered temporarily blind and amnesiac when people started asking questions about bloodied would-be criminals left in the streets.

[–]robertone53 414 points415 points  (45 children)

True story out of Las Vegas:

The city engaged Magic Johnson and local banks to help build a true suburban shopping center in the middle of "Westside" as its known here in Las Vegas.

Westside has always had more than its share of crime and poverty. There were small corner stores, liquor stores a plenty and a 7-11 or two but nothing like a real shopping center every other neighborhood has.

This center had a major grocery store as an anchor and other local hopefuls signed up for a storefront and everybody had help with reduced taxes and SBA loans.

With great fanfare it opened. It just quietly died. Why? Due to shoplifting from the very neighborhood it was designed to help. They bled this store dry. Organized crime? Maybe. The neighborhood organized itself.

Kids learned from their friends and older family members this was a place to steal from. The company could not arrest their way out of it. They did what the retailers in San Francisco are doing. Closing down the store.

Mexico has private armed security at its stores and some hispanic based stores here in the US also. Two or more per shift if needed. They will follow you and arrest you. They are not afraid of using force to detain you either. Good places to shop.Why? Because prices are fair and shoplifters go to jail.

[–]TMWNN 58 points59 points  (12 children)

With great fanfare it opened. It just quietly died. Why? Due to shoplifting from the very neighborhood it was designed to help. They bled this store dry. Organized crime? Maybe. The neighborhood organized itself.

Cheyenne Commons?

[–]GreyBoyTigger 112 points113 points  (9 children)

If you think this is bad, go check out downtown and Union Square. It’s frightening how deserted that entire area is now

[–]staffsargent 71 points72 points  (4 children)

This was in India, not the U.S., but I once went to a mall where they made you take your shoes off when you came in (the floors were carpeted) so you couldn't steal something and run away. They also had a guard with a sniper rifle who walked around a catwalk so he could see the whole mall. I've never seen security like that anywhere in my life.

[–]Alarming_Metal6264 249 points250 points  (23 children)

I’ll say this… I work in mgmt for a nationwide retailer. Literally our corporates policy changed about a year and a half ago and basically included no plan to stop anyone from taking things without paying for them. They look at it as a liability on their end if an employee or customer winds up getting hurt in the process of stopping a shoplifter which may be justified. However I have requested that their be some form of security or training class for certain employees to no avail. I literally watch people walk in with an empty book bag and by the time they leave it’s packed. Once all the stores like Walgreens goes it’ll go to Walmart and then to retail food establishments and then it won’t stop. Why pay for something when you know you won’t get in trouble for it and when you know you can come back to the exact same location the next day and do it again?

[–]Joessandwich 107 points108 points  (0 children)

A couple years ago I was on the patio of a bar with my friends and we somehow struck up a conversation with a couple of young guys who we found out were homeless. They were wearing brand new jeans and said they just walk into clothing stores, grab what they want, and walk out without a care because they know no one will do anything to stop them. It was a depressing conversation in many ways.

[–]hofstaders_law 241 points242 points  (9 children)

At least the DA was able to use his position to get his daddy paroled.

[–]sulaymanf 117 points118 points  (2 children)

Shoplifters love to claim that they’re not hurting anyone and corporations are rich. Well, if everyone copies you then we get this.

[–]longhegrindilemna 17 points18 points  (0 children)

Smart move by Walgreens.

Why stay and struggle? If nobody will help protect the store, then the best thing to do is close up shop.

That will send the strongest signal to city hall and to the community.

[–][deleted] 15 points16 points  (6 children)

“California law dictates that theft of less than $950 in goods is penalized as a nonviolent misdemeanor.”

Wonder if that’s the problem

[–]mac2914 16 points17 points  (3 children)

That’s not the problem. The problem is that the violators are not penalized at all.

[–]Agathyrsi 226 points227 points  (133 children)

So I'm in an area often that faces a lot of challenges - Paterson, NJ. The only countermeasure that seems to work is when the merchant pays $200+ an hour for a uniformed officer to stand at the door; because they are the only ones who legally have power to prevent the theft and them actually witnessing the crime adds gravitas to the charge. Shopkeeper's privilege is incredibly weak here so loss prevention and private security aren't usually able to do anything other than observe and report; although occasionally a security guard will try something but it never ends well (severe bodily injuries instead of just item theft). What makes it so weak is the store has no right to physically detain or restrain anyone, the liability of anyone getting hurt, and the penalties for any wrong accusations of mishandling the situation are severe. Even though some places do manage to risk restraining a suspect (something is eventually going to go wrong), corporate policy in the state is almost always simply observe and report.

It's astonishing the left of retail theft that occurs at corporate chain stores (cvs, walgreens, family dollar, home depot). It legit is at least semi-organized because multiple people will be in on it, whipping out trash bags and scooping an entire shelf; with an emphasis on Tide and diapers/wipes. Most are even done during the day. There's even times where there isn't any cashier available and it becomes a shitshow. It's not 24/7 chaos, but some days they get hit hard and they close early. The PD are busy chasing violent crimes and policing drug offenses, so they don't always show up quickly for a theft. Furthermore, most are under $200 which is a disorderly persons offense, so a small-fry on the legal docket a prosecutor has to deal with. All that is really done is they hand over the camera footage, hope they get a match and can cumulatively charge someone for a higher offense, and maybe one day the detectives and prosecutors can build a case. With mask mandates its become a lot more difficult to identify people, too.

The usual suspects are often people with serious substance abuse problems or lower level gang members and loosely organized crime rings. There's de facto no legal conceal carry or anything like that and staff/witnesses aren't really supposed to physically intervene so there's not much deterrent. The debate in the community is that - if physical alterations are allowed, would that actually stop the thefts? Or would we now just have thefts + assaults/homicides? Or are the criminals only doing it because there's nothing deterring them aside from possible consequences after the fact (they get ID'd and law enforcement can find them).

I have even heard through the rumor mill of people getting a car with temp tags (usually PA) and driving out to a "soft" area to hit it hard. The results were actually extremely varied. Some of these I hear people getting away with $5k in power tools and electric scooters. Others I hear they try stores with veteran LP and police departments that are fully ready to take this head on and respond immediately (due to it being a lower crime area) and results in arrests. However, the state has no cash bail so they are released quite quickly unless they meet specific criteria.

My final take is that many of these communities are under-served, and their governments have to do damage control (focus on violent felonies/high level drugs) instead of property crimes.

[–]MrJoyless 86 points87 points  (96 children)

Since when does a cop cost $200/hr for extra duty shifts... Is this a NJ thing, in my state it's around $60/hr to get a regular uniformed officer on site for a minimum of 3 hours.

[–]Agathyrsi 31 points32 points  (4 children)

NJ police make better money compared to most states due to powerful collective bargaining agreements. There's also high demand for the service and the officer provided makes between $25-$50 an hour (although they are salaried with OT) and also covering the benefits/insurance. The number may actually be for 2 officers on site, which is generally the minimum they post up anywhere because they can't have eyes in the back of their head; even though violence against officers in the area is very rare. Sometimes the contracts are actually paying out their overtime rate, too.

[–]TaskForceD00mer 81 points82 points  (9 children)

I have even heard through the rumor mill of people getting a car with temp tags (usually PA) and driving out to a "soft" area to hit it hard.

That's happening in the Chicago area now. Criminals either steal or carjack a vehicle and a group of 4-10 go on a rampage. Just this past week such a crew looted the Louis Vuitton and Bloomingdale's stores in a couple of very well to do Northern Chicago Suburbs.

I know for a fact the Louis Vuitton has armed security on the weekends , they must have been off during the week or overwhelmed.

[–]Steven1789 15 points16 points  (0 children)

On a Sunday evening in October 2016, went into the Walgreens on Geary Street, just a few blocks east of Union Square (tourist area with tons of shopping, etc.). As I went to grab a $10 bag of pistachios, I realized the packages were locked down with a cable—a store clerk had to undo the lock for me. He explained that the absurdly high theft rate required the store to keep certain things secured.

Meanwhile, a store manager was trying to stop a guy from walking out with several cans of pricey hair spray and some other beauty supplies he had stuffed into a big shopping bag. The wannabe thief explained he had bought the stuff somewhere else.

The store had 3-4 staff patrolling the aisles trying to stop shoplifters.

I’ve lived in and around NYC for decades and thought I’d seen it all.

[–]foxdvd 54 points55 points  (3 children)

Years ago, when flat screen tvs really started to blow up, my ex wife's friend wanted to sale us an "extra" tv she had for about half of what it cost. We went over there and I noticed about 6 of these tvs still in the box. When I asked, she told us her boyfriend and his friends stole them from Wal-Marts. Their scam was to go into the store in pairs and just walk out with them. There was usually an older person at the door and they did nothing. They would also sometimes buy something cheap and walk out the same time as the other did with the TV. When the alarm went off the person with the small bag would walk right over to security in frustration and say out loud "I told her to check the tag!" while the other kept walking.

We did not buy one of the TVs...and I refused to have anything else to do with her friend.

[–]vacuum_everyday 562 points563 points  (104 children)

The bomb at the end of the article: “California law dictates that theft of less than $950 in goods is penalized as a nonviolent misdemeanor.”

This is not someone stealing something to stay alive, this is organized crime and California needs to rework this provision to give it teeth.

[–]DBDude 82 points83 points  (15 children)

Technically penalized, but that doesn’t matter because they won’t prosecute.

[–]TeslasAndComicbooks 71 points72 points  (14 children)

Prosecute? Police won’t even come and take a report anymore.

[–]dyangu 15 points16 points  (1 child)

No job is going to compete with this $950 a day career…

[–]Hutz5000 112 points113 points  (32 children)

San Francisco Supervisor Ahsha Safai of District 11 Must be the most obtuse elected government official in the city. What did you think was going to happen when you did absolutely nothing to stop it all that time?

Me? I’m the guy who did my job, you must be the other guy.

[–]estamosready 13 points14 points  (0 children)

There’s a Walgreens in Oakland that seems to have a police officer inside most of the time. Not sure if the neighborhood would be Redwood Heights but I thought that was interesting because I never saw that before .They even have their own parking spot specifically for police.

[–][deleted] 406 points407 points  (52 children)

DA’s, Judges and Legislators are facilitating and enabling this.

[–]Varahdin 393 points394 points  (64 children)

Not bananas but reality. I’m surprised Walgreens and cvs haven’t done this earlier. For community members complaining about this, this is your supervisors and elected officials failing you, making it more inconvenient for you to get your goods and medicines

[–]mrfoof82 271 points272 points  (6 children)

They have done this earlier. This is an additional five stores closing. By mid-May this year, 17 Walgreens in San Francisco had already closed in the past five years due to organized theft, 7 of them in the past two or so years alone.

[–]hitemlow 110 points111 points  (6 children)

I am surprised that they haven't moved the counter to right inside the door, blocking access to the shelves, and returned to ye olde counter service. "Don't know what you want? Come back when you do."

[–]Junkstar 176 points177 points  (27 children)

This is happening in nyc too. Totally out of control.

[–]reallygoodbee 38 points39 points  (4 children)

Timmins, Ontario, Canada.

We're one of the hardest hit cities in the entire province. Almost nothing is open from 10pm to 6am any more because it's getting so bad.

[–]Dfndr612 11 points12 points  (0 children)

ORC has and continues to sell online; FB Marketplace, Craigs List, Ebay, and Amazon…even Walmart has independent resellers, where the products have been stolen/shoplifted.

What is really shocking, is that these groups have literal "stores" in various neighborhoods (Queens, NY is one) that sell products to people in the know about where to buy stolen merchandise. Jeans, health and beauty products, tools, you name it. These "stores" even have their own CCTV cameras to catch people stealing…..the already stolen merchandise!

[–]2wheeloffroad 109 points110 points  (11 children)

There will be a chain reaction of other good stores closing and then good people leaving. Plus, this is confirmation that big business is getting out, and small businesses often follow.