Hi,
I have been using my iCloud for all my important projects/documents in a very complex folder system. Including large architecture drawing files, presentations, and photo documents.
All of a sudden, I noticed that drawings were missing - I found 6,400 files in my trash!!! Overnight (without me or anybody else touching the files!!)!
On the cloud sign-in online I tried to recover - only 1000 were able to be selected, but then an error message showed and all 'recover-selected' files disappeared - as well as all other 6,400 files. The big files. All my important ones! The folder system (in my icloud finder) is still intact - just files missing - out of folders I haven't touched all year.
I recently added a windows computer with access to the icloud. Before, I had used icloud for my iMac, MacBook and iPhone only. They have different operating systems due to different architecture programs. Windows is new to me.
What happened here? What setting did this and how can I trust to use iCloud in the future?
Apple support was not able to restore these files. The initial 'delete-incident' happened on March 27... I might have only a couple of days to restore - if even possible.
Can anybody help?
Thank you!