Hi I work at what we call “store care”. Long story short, it’s the call center for Best Buy and basically we get any call that was originally directed to the store phone number. We get a lot of “oh I wanted to contact my local store but I got you” and yeah, I know, it must be pretty frustrating. But honestly, coming from someone who has to handle a lot of customers that are asking about very specific stuff about any store and me and my partners have a hard time figuring out whether the store does or does not do something… here I am, asking if anybody at the store could just answer some questions in regards how their store does stuff cause every store is different and I’m VEEEERY aware of that (never mind the customers yelling because someone from store care told them they could do something at their local store then went to the store and were told they couldn’t) so yeah, I’m here open to hear any CORE BLUE that might feel like sharing (good and bad) as to how they work with not so common situations at the store. PS: if anybody know how geek squad works at your store, it would be highly appreciated!!!