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Qantas loyalty revamp the right flight path to healing customer ‘pain point’

Qantas loyalty revamp the right flight path to healing customer ‘pain point’

Vanessa Hudson has taken on the Herculean task of trying to restore the relationship with Qantas customers and staff – and reweight the division of the spoils.

  • by Elizabeth Knight

Latest

Will Qantas’ frequent flyer changes make it easier to get a seat?
Analysis
Aviation

Will Qantas’ frequent flyer changes make it easier to get a seat?

Qantas has added a third way to redeem frequent flyer points on flights. But will it make snagging a seat easier?

  • by Amelia McGuire
Qantas unveils frequent flyer revamp

Qantas unveils frequent flyer revamp

Qantas boss Vanessa Hudson has revealed the long-awaited revamp as part of the airline’s push to restore credibility with consumers.

  • by Amelia McGuire
What we know so far about Qantas’ frequent flyer overhaul

What we know so far about Qantas’ frequent flyer overhaul

Here comes my speculation on Qantas’ new strategy and what it will mean for your reward flying.

  • by Nicole Pedersen-McKinnon
Push to remove Goyder as Woodside faces investor climate heat

Push to remove Goyder as Woodside faces investor climate heat

Australia’s largest oil and gas company is at risk of facing an investor backlash over its response to climate change at an upcoming shareholder vote.

  • by Nick Toscano
Airport firefighters’ strike could hit school holiday getaways

Airport firefighters’ strike could hit school holiday getaways

The latest escalation of an ongoing safety and pay dispute could wreak havoc on school holiday travellers if airlines do not amend their usual schedules. 

  • by Amelia McGuire
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Jetstar launches new route to Aussie west coast beach escape

Jetstar launches new route to Aussie west coast beach escape

East coast fans of Western Australia’s famed south-west now have a direct flight.

  • by Julietta Jameson
Boeing’s turbulence is a threat to the entire aviation industry

Boeing’s turbulence is a threat to the entire aviation industry

The aircraft manufacturer is fighting to ensure its own survival as it grapples with a deepening crisis. That’s not the only thing at stake.

  • by Stephen Bartholomeusz
Mid-air scare as Qantas flight lands at Perth Airport on one engine

Mid-air scare as Qantas flight lands at Perth Airport on one engine

A Qantas spokesman said the flight was granted a priority landing. It followed some passengers saying they heard a bang. 

  • by Heather McNeill
Airline review: 16-hour Qantas economy long haul leaves a bad taste
★★★½
Airline reviews

Airline review: 16-hour Qantas economy long haul leaves a bad taste

Top marks Qantas for a fast and convenient flight, but economy passengers deserve more than this.

  • by Ellen Connolly
This corporate queen is right – the era of board entitlement must end
Opinion
Governance

This corporate queen is right – the era of board entitlement must end

Australia’s elite boards are still littered with time-served directors who are part of an entitlement club of similarly minded seat warmers.

  • by Elizabeth Knight