Kicked my wife off the account as she attempted to watch a movie while in our home on her iPad.
After futzing with this for 30 minutes I got in queue to speak to a Netflix human. That took another 20 minutes. Then the temporary fix and bs excuses took another 20 minutes
Turns out we are part of a new customer hostile software trial. Because my wife uses a wifi attached mobile device, the new Netflix software presumes you are a non homeowner device and kicks you off even though you are on your homes wifi.
Apparently this gem can be temporarily worked around, but every 14 days it needs to be reset by the account email holder... That's me. I have a day job and I travel internationally. Netflix says that's not their problem.
I say they are not delivering service in compliance with their contract. Would a complaint to the ftc be worth my while?
This trial software I was told will be rolled out nationally shortly.
They just are not worth it. I wasted >1 hour on this bs today.
Astrobuf
